ClinicMinders make our company what it is. We hire for practice service aptitude over experience and pride ourselves on attracting and retaining people with COURAGE.
COURAGE to stick to our Core Values and help providers remain independent and grow. We also believe in radical transparency, so we publicly share Core Values with anyone who is interested in our approach to work. This fanatical focus is more than a mantra; it is evident in our software, the support we provide, and the services we keep adding. And doing so makes us ecstatic.
ClinicMind offers great benefits, an attentive team, and a flexible and professional work environment
ClinicMind offers a work-from-home (WFH) employment structure for work-life balance and professional growth. WFH benefits promote job satisfaction, family focus, and productivity.
ClinicMind leverages its access to the global talent pool and fosters a strong remote company culture through adherence to the core values of excellence, learning, and teamwork.
Vericle Corporation, a US-based parent company. Vericle offers cloud-based medical practice management software, including Electronic Healthcare Records, and revenue cycle management services.ᅠ
RESPONSIBILITIES
QUALIFICATIONS
NOTE
ClinicMind is a leading company in providing Healthcare IT and RCM services, including EHR software and medical billing in the US. We are looking for a full-time Credentialing Specialist to help us keep growing. If you're excited to be part of a winning team, ClinicMind is a perfect place to get ahead.
RESPONSIBILITIES
Handle credentialing needs for our clients (Group and/or Individual) who are US-based health care providers, diagnostic laboratories and medical facilities as preferred providers in health care networks. This entails the following tasks:
QUALIFICATIONS
MUST HAVE:
We are a Health IT and RCM service company with a leading-edge EHR software product and a medical billing BPO. We are looking for an enthusiastic Client Support Specialist. This role involves a broad range of responsibilities, from responding to client inquiries to troubleshooting and beyond. The ideal candidate is a problem-solver, an effective communicator, and dedicated to enhancing user experience.
Responsibilities:
Client Assistance:
Guide ClinicMind clients in maximizing the system's utility.
Handle a wide array of inquiries, including but not limited to patient demographics, balance management, clinic reporting, claims, and point of sale.
Problem-Solving:
Troubleshoot issues encountered by users.
Understand the objectives behind users’ actions and identify any obstacles they may face.
Inquiries and Training:
Address basic medical billing questions after completing mandatory on-the-job training.
Collaboration:
Work closely with our software support and account management teams to resolve client issues effectively.
Determine when an issue needs to be escalated to other departments for resolution.
Communication:
Engage with clients through various channels, including phone, email, live chat, Facebook, and an internal tasking system.
Escalation and Risk Management:
Identify practices at risk of attrition and escalate to the appropriate resource.
Recognize tone, keywords, and signs of frustration to address client concerns proactively.
Administrative Duties:
Ensure accurate documentation of all client interactions.
Follow up on client interactions as per established procedures.
Additional Responsibilities:
Perform other duties as assigned by management, adhering to the dynamic needs of the department.
Qualifications:
Proven experience in customer support or a similar role.
Excellent problem-solving and analytical skills.
Strong verbal and written communication abilities.
Ability to work effectively in a team and independently.
Familiarity with medical billing processes is a plus.
Proficiency in using various communication platforms including live chat and social media.
Commitment to providing high-quality support to enhance client satisfaction.
Position Requirements:
Must have stable internet connection minimum of 5 MBPS
Must have a mobile data plan as a backup
Must be in a quiet environment
Must be comfortable working the US business hours
Must own a PC with at least 8 GB of memory
ClinicMind, the nation’s leader in multi-specialty Electronic Healthcare Records (EHR) software and Revenue Cycle Management (RCM) services, is looking for a Chief Marketing Officer. If you’re excited to be part of a winning team, ClinicMind is a perfect place to get ahead.
As the Chief Marketing Officer for ClinicMind, a cloud-based EHR (Electronic Health Records) and billing service platform company, you will develop comprehensive marketing strategies for two markets, the practice owners and the software and billing service resellers. In addition, you will manage a team of marketing professionals to ensure the successful execution of marketing strategies to drive revenue growth and retention.
Key Responsibilities:
Lead the development and implementation of the company's marketing strategy, including campaigns, partnerships, and branding initiatives.
Develop and execute integrated marketing campaigns across multiple channels, including digital, social media, and email.
Develop and maintain a strong brand identity and ensure its consistency across all marketing materials.
Conduct market research and analysis to understand customer needs and behavior and leverage insights to develop effective marketing tactics.
Conduct market research and analysis to maintain a strong working knowledge of competitors, including their advertising, consumer loyalty programs, technology, and overall market dynamics.
Build and maintain relationships with key stakeholders, including customers, partners, and internal teams.
Establish metrics and performance tracking of all marketing brand and growth initiatives. Reviews ROI monthly/quarterly with the C-suite team. Communicate to leadership regularly and make recommendations on strategic and tactical changes. Oversee subsequent market plan adjustments.
Collaborate with the sales team to align marketing and sales initiatives and ensure the successful delivery of revenue targets.
Manage the overall marketing budget and track KPIs to measure campaign effectiveness and ROI.
Stay current on marketing trends and technologies and ensure the company's marketing strategy is at the forefront of innovation.
Requirements:
A STEM undergraduate degree. MBA degree in Marketing or Healthcare.
15+ years of experience in HealthTech, BPO, RCM services, and franchise marketing or management in a global environment, spanning USA, India, and the Philippines
Demonstrated success in developing and executing integrated marketing campaigns across multiple channels.
Strong analytical skills, with the ability to use data to inform marketing decisions and measure campaign effectiveness.
Excellent communication and relationship-building skills, with the ability to collaborate effectively with internal stakeholders and external partners.
Proven leadership skills, with the ability to manage and motivate cross-functional teams to achieve organizational goals.
If you are a strategic thinker passionate about healthcare technology and marketing, we encourage you to apply for the CMO position on our team.
MUST HAVE:
ClinicMind, the nation’s leader in multi-specialty Electronic Healthcare Records (EHR) software and Revenue Cycle Management (RCM) services, is looking for a full-time Marketing Brand Coordinator. If you’re excited to be part of a winning team, ClinicMind is a perfect place to get ahead.
The Marketing Coordinator - Brand Lead is a role within the Professional Services Division at ClinicMind dedicated to a specific brand. Working closely with the Chief Marketing Officer (CMO), this position is instrumental in understanding and executing the lead generation strategy for the brand. The role involves coordinating with external agencies and vendors for paid advertising campaigns and liaising with both internal and external parties for marketing content creation. This position ensures that all marketing efforts are aligned with the brand's messaging and strategy, as developed in collaboration with the CMO and other key stakeholders.
Duties and Responsibilities:
Strategy Development Support: Assist the CMO in creating and refining the lead generation strategy for the assigned brand, ensuring alignment with overall marketing goals.
Agency and Vendor Liaison: Act as the primary point of contact for external agencies and vendors managing paid social media advertising, paid search engine advertising, and other paid marketing initiatives.
Campaign Management: Oversee and coordinate the execution of advertising campaigns, ensuring they are delivered on time, within budget, and yield desired results.
Content Coordination: Work closely with internal teams and external entities, such as landing page designers, collateral designers, printers, and video content creators, to produce marketing materials that reflect the brand's messaging and aesthetic.
Performance Monitoring: Track and analyze the performance of marketing campaigns and strategies, providing reports and insights to the CMO for informed decision-making.
Stakeholder Collaboration: Collaborate with various stakeholders within the organization to ensure a cohesive and consistent brand message across all marketing channels.
Market Research: Conduct market research to stay informed about industry trends and competitor strategies, using insights to enhance marketing efforts.
Brand Advocacy: Ensure all marketing initiatives accurately represent and promote the brand's values and objectives.
Qualifications
Preferably in Marketing, Communications, Business Administration, or a related field.
2-3 years of experience in a marketing role, with a focus on brand management, lead generation, and campaign execution.
Familiarity with digital marketing platforms such as Hubspot, Salesforce, Google Ads, Facebook Ads Manager, and other paid advertising tools.
Experience working with content creation teams and understanding of content marketing strategies.
Proven ability to manage multiple projects simultaneously and work under tight deadlines.
Skills and Abilities
Strong Communication Skills: Excellent verbal and written communication skills to effectively liaise with various stakeholders and external agencies.
Analytical Skills: Ability to analyze campaign performance data and derive actionable insights.
Organizational Skills: Strong organizational and time-management skills, with a keen attention to detail.
Creative Thinking: Creative mindset with the ability to generate innovative ideas for lead generation and brand promotion.
Team Collaboration: Ability to work collaboratively in a team environment and with cross-functional teams.
Adaptability: Flexibility to adapt to changing market trends and brand needs.
Technical Proficiency: Proficiency with CRM systems (like Salesforce), marketing automation tools (like HubSpot), and basic understanding of SEO and SEM.
Position Requirements
Must have stable internet connection minimum of 5 MBPS
Must have a mobile data plan as a backup
Must be in a quiet environment
Must be comfortable working the US business hours
Must own a PC with at least 8 GB of memory
ClinicMind, the nation’s leader in multi-specialty Electronic Healthcare Records (EHR) software and Revenue Cycle Management (RCM) services, is looking for a Senior UI/UX Designer. If you’re excited to be part of a winning team, ClinicMind is a perfect place to get ahead.
RESPONSIBILITIES
MINIMUM QUALIFICATIONS
PLUS (BUT NOT REQUIRED)
NOTE
ClinicMind, the nation’s leader in multi-specialty Electronic Healthcare Records (EHR) software and Revenue Cycle Management (RCM) services, is looking for a full-time Technical Project Manager. If you’re excited to be part of a winning team, ClinicMind is a perfect place to get ahead.
RESPONSIBILITIES
Oversee the entire lifecycle of healthcare products from concept through development, launch, and phase-out. Ensure products meet market needs and achieve clinical, operational, and financial goals.
Ensure the delivery of high-quality products or solutions by implementing appropriate quality management processes.
Identify and assess project risks and develop mitigation strategies.
Managing project budgets through budget management, cost estimation, and financial reporting.
Cross-functional Leadership: Lead and collaborate with cross-functional teams including engineering, marketing, sales, and customer support to ensure successful product development and launch.
Build and maintain strong relationships with stakeholders, clients, and team members by managing expectations and ensuring alignment with project goals.
Conduct thorough market research to identify trends, opportunities, and challenges. Use insights to inform product strategy and development.
Work closely with key stakeholders, including customers, users, and senior executives, to gather requirements, communicate progress, and align product vision.
Tackle complex technical and business challenges using a proactive, hands-on approach. Develop innovative solutions that are informed by market dynamics, customer needs, and user feedback.
Demonstrate leadership in both tactical execution and strategic planning. Develop and implement comprehensive product strategies to achieve long-term success.
QUALIFICATIONS
Bachelor's or Master's degree in a relevant field such as Computer Science, Information Technology, Business Administration, or Project Management.
Certification as a Project Management Professional (PMP), PRINCE2, Certified Scrum Master (CSM), or other relevant project management certifications is an advantage.
Familiarity with software development methodologies and project management tools such as Jira, Asana, Trello, or Microsoft Project.
Excellent verbal and written communication skills.
Experience in leading and managing cross-functional teams.
Strong leadership skills to motivate and guide team members.
Ability to identify and assess project risks and develop mitigation strategies.
NOTE
ClinicMind is a Health IT and Revenue Cycle Management (RCM) service company. We are looking for a full-time Medical Billing Service Analyst who can solve technical and complex billing problems, keep up with insurance rules changes, and manage client relationships with practice owners and their staff while working alongside an offshore billing service team. This position reports to the Vice President of SWAT Billing Services Department.
RESPONSIBILITIES
Become the Subject Matter Expert for our proprietary billing system
Enhance client and company profitability through strategic initiatives
Foster teamwork with providers and troubleshoot any arising issues
Resolve intricate billing queries to ensure providers receive full and timely payments
Identify root causes of submission failures, underpayments, and payment delays
Stay updated on insurance regulations and adapt to ongoing changes
Establish a comprehensive billing knowledge base and implement billing automation rules
Manage and ensure accountability of billing teams for follow-up and posting tasks
Assist in the onboarding process for new clients, which includes conducting Billing Setup Calls, facilitating enrollments, and reviewing account set up for accuracy.
QUALIFICATIONS
Skills:
Knowledgeable in US Healthcare, medical insurance industry, and insurance claims processing cycle
Excellent verbal and written communication
Comfortable with conflict resolution
Comfortable at multi-tasking and managing multiple high-priority projects
Comfortable with the Internet and various computer systems
Specialties: General Medicine, All Specialties, Surgery, Physical Therapy, Chiropractic
Preferred Certifications: CPC, CPCO, CPB, CPPM
Required Experience: 1 to 2 years
MUST HAVE
High comfort level working on the Eastern Time Zone/US Shift
Good internet access at home
Mobile Hotspot
Laptop/Desktop of at least 8 GB
ClinicMind delivers comprehensive healthcare management solutions, including Electronic Health Records (EHR), Revenue Cycle Management (RCM), and practice management software, designed to streamline healthcare practice operations and enhance patient care. As we expand our design team, we are looking for a Head of Design to lead, inspire, and push the boundaries of healthcare technology design.
Apply Now
Role Overview:
The Head of Design will take full ownership of the design function at ClinicMind. They will oversee a design team based in India and provide direction, ensuring the delivery of high-quality user interface designs that align with ClinicMind’s brand standards, provide intuitive user experiences, and meet the technical requirements of our engineering teams. This role demands a proactive and innovative leader capable of enhancing design quality within an established framework.
Responsibilities:
Assume full leadership and operational responsibility for the design team, setting strategic directions and standards for design excellence.
Craft visually appealing and functional design solutions that align with ClinicMind’s product goals and brand identity, within the existing development framework.
Lead, mentor, and inspire a remote design team based in India, promoting a culture of creativity, collaboration, and continuous improvement.
Navigate the challenges of implementing high-quality design standards without the current capability for extensive user research, testing, or metrics tracking.
Foster strong collaborative relationships with cross-functional team leaders, including product management and engineering, to ensure design solutions are efficiently executed.
Prioritize and manage design projects to ensure delivery meets deadlines and quality standards.
Qualifications:
Over 20 years of UX/UI Design experience, with a robust portfolio demonstrating expertise in interface design and strategic design leadership.
Proven ability to lead and mentor design teams.
Strong understanding of design principles and trends, with the ability to deliver solutions that balance aesthetics, functionality, and brand coherence.
Exceptional communication skills, capable of effectively articulating design visions and decisions across diverse teams.
Resilience and adaptability in navigating organizational constraints and driving design excellence within given parameters.
Prior experience in the healthcare technology sector.
Bachelor’s degree in Design, Human-Computer Interaction, or related fields.
Objective 1: Establish Design Leadership
KR1: Formulate and communicate the design team’s vision and mission within the first month.
KR2: Implement a weekly design leadership meeting to ensure alignment and foster collaboration.
KR3: Develop a "Design Playbook" that outlines design principles, standards, and processes by Q3 (September).
Objective 2: Elevate Design Standards and Team Collaboration
KR1: Conduct a comprehensive audit of current design elements across all products to establish a baseline consistency score by the end of Q3 (September).
KR2: Introduce a peer review process to improve design quality and collaboration.
KR3: Achieve a 95% adherence to brand guidelines in all new design outputs by Q4 (December).
Objective 3: Optimize Team Performance
KR1: Conduct weekly one-on-one meetings with team members to identify areas for growth, unblocking, and provide mentorship.
KR2: Increase team satisfaction by 20% by the end of the year as measured by internal surveys.
KR3: Implement a professional development plan for each team member by Q4 (December).
Objective 4: Improve Design-Engineering Collaboration
KR1: Establish a bi-weekly cross-functional meeting with the engineering and product teams to ensure alignment on projects.
KR2: Reduce the average time from design completion to implementation by 15% by the end of Q125 (March of next year).
KR3: Implement a design handoff checklist to ensure all necessary design specifications are provided to engineerin
ClinicMind is a Health IT and Revenue Cycle Management (RCM) service company. We are looking for a full-time Medical Billing Service Account Manager who can manage client relationships with practice owners and their staff while working alongside an offshore billing service team. This position reports to the Chief Medical Billing Service Sales and Marketing Officer.
RESPONSIBILITIES
KEY PERFORMANCE INDICATORS ARE:
QUALIFICATIONS
MUST HAVE:
ClinicMind, the nation’s leader in multi-specialty Electronic Healthcare Records (EHR) software and Revenue Cycle Management (RCM) services. We are seeking a skilled Java Full Stack Principal to join our team. As a Principal Engineer, you will play a crucial role in leading the development of our Java-based applications across the entire software stack. You will be responsible for architecting scalable solutions, designing and implementing robust backend and frontend components, and mentoring junior team members. If you’re excited to be part of a winning team, ClinicMind is a perfect place to get ahead.
RESPONSIBILITIES
Lead the design and development of Java-based applications, ensuring scalability, reliability, and performance.
Architect and implement backend services and APIs using Java technologies.
Develop responsive and intuitive user interfaces using modern frontend frameworks like Angular.
Provide technical guidance and mentorship to junior team members, fostering their growth and development.
Conduct code reviews, identify areas for improvement, and ensure adherence to coding standards and best practices.
Stay updated on emerging technologies and industry trends, and make recommendations for adoption where applicable.
Troubleshoot and debug complex issues, ensuring timely resolution and minimal impact on users.
Participate in Agile development processes, including sprint planning, stand-ups, and retrospectives.
Participate in all phases of the software development life cycle.
Develop new features and maintain and optimize Vericle - Healthcare practice management system.
Write well-designed, testable, efficient code.
Ensure designs are in compliance with specifications and requirements.
Work on hazelcast distributed in-memory computing architecture.
Build and debug modules in Java, GWT, GXT.
Test automation.
Have a high-level understanding of Mobile technologies, frameworks, and testing.
Web development in Angular, Material Design, Bootstrap/AngularJS framework, HTML, Servlet, JavaScript.
Backend work: Create/Maintain REST API Calls, Oracle SQL DBMS development and management, Work with MongoDB database and queries.
Create new Oracle SQL queries and optimize the existing queries.
Write Stored Procedures (PL/SQL) in ORACLE 11g.
SKILL SET AND QUALIFICATIONS:
10+ years of Java Fullstack experience.
Multi-threaded programming.
Linux or Unix.
FHIR, XML, JSON, HL7/CDA.
Core Java, Rest APIs, HTML, Servlets, etc.
Web server experience like Tomcat.
Web development experience in Angular, Tailwind CSS, JavaScript.
Well-versed with CI/CD, Maven, or Gradle, Playwright or any compatible testing tools for web applications testing.
Familiar with Mercurial or Git, Storybook.
Experience in AWS cloud services, Kubernetes, Experience in MongoDB is a plus.
Oracle Certified Professional, Java EE Developer (OCPJEE) is preferred.
Bachelor's in Engineering (Computer Science / B.Tech).
Must be able to quickly adapt and learn to work within an unfamiliar codebase.
Should be a team player.
Excellent written and communication skills are a must.
NOTE
Must have stable internet connection minimum of 5 MBPS
Must be comfortable working the US business hours
Minimum system requirement of latest i5 (i7 preferred), 16GB RAM (32 GB preferred)
We are a Health IT and RCM service company with a leading-edge EHR software product and a medical billing BPO. We are looking for an enthusiastic Sales Development Representative. If you’re excited to be part of a winning team, ClinicMind is a perfect place to get ahead.
Responsibilities:
Demonstrate basic functionality of our product.
Identify potential clients and generate new business opportunities for the company
Cold call potential clients to generate interest in our products and services
Send out personalized emails and LinkedIn messages to potential clients to nurture leads
Monitor appropriate social media groups/communities for potential leads
Schedule appointments with potential clients for the sales team
Provide accurate and up-to-date information on our products and services to potential clients, and this includes product and service demonstrations using presentation materials
Work with the sales team to develop strategies for lead generation and follow-up
Track progress towards meeting sales goals
Collaborate with the sales team to develop strategies for reaching sales targets
Use customer relationship management (CRM) software to manage leads and sales activities
Stay up-to-date on market trends, competition, and industry developments
Provide regular reports on sales activities and results to management.
Qualifications:
2-3 years of experience in sales.
Bachelor's degree in business or related field
Experience in the healthcare industry preferred but not required
Excellent verbal and written communication skills
Ability to work in a fast-paced environment and handle multiple priorities
Strong interpersonal skills and ability to build relationships with potential clients
Self-motivated and goal-oriented
Proficient in Microsoft Office and CRM software
Position Requirements
Must have stable internet connection minimum of 5 MBPS
Must have a mobile data plan as a backup
Must be in a quiet environment
Must be comfortable working the US business hours
Must own a PC with at least 8 GB of memory
We strive for excellence throughout our hiring process.
We share the purpose of making a lasting change in the healthcare industry by building together state-of-the-art software and using it to level the playing field with the payers.
We invest our energies in learning and mastering our skills, and we grow our responsibilities in step with our professional and business growth.
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