How Discover Chiropractic Transformed Front Desk Efficiency and Patient Engagement with PatientHub
In today’s competitive healthcare landscape, chiropractic practices need more than just an EHR system—they need tools that streamline operations, simplify communication, and improve the patient experience. When Discover Chiropractic in California found themselves at a crossroads, they turned to PatientHub as a comprehensive solution to help their team and community thrive. Office Manager Jennifer Shue shares how switching to PatientHub helped modernize their front desk operations, increase patient responsiveness, and elevate their outreach efforts. A Seamless Shift That Made an Immediate Impact Switching platforms can be daunting, but Shue describes the transition as refreshingly smooth. PatientHub’s onboarding team managed the entire data migration—over 5,000 contacts—without disrupting daily operations. “It was fast, intuitive, and completely stress-free,” she noted. Short, bite-sized training videos made it easy for her team to adopt new workflows quickly and confidently. Smarter Communication, All in One Place One of the first standout features for Shue was PatientHub’s unified inbox. Instead of juggling emails, texts, and messages from various social channels, her team now handles all patient communication from a single, organized platform. This improved visibility and consistency across the board. In addition, PatientHub’s AI chatbot ensures that even after office hours, new patient inquiries are captured, paperwork is completed, and appointments are scheduled—without missing a beat. “New patients walk in already informed and ready,” said Shue. “That alone has been a game changer.” Marketing Made Easier and More Effective With PatientHub’s integrated social media calendar and pre-built templates, promoting classes, special events, or seasonal campaigns has become far more efficient. Shue’s team customizes posts to fit their brand voice, and schedules content across platforms with just a few clicks. “If someone misses a flyer in the office, they’ll catch it online. It’s helped us reach more people and stay top-of-mind in our community.” The ability to send visually engaging messages—including images, links, and dynamic formatting—has also improved response rates. “Our communication feels more human and less transactional,” Shue added. Empowering the Front Desk, Enhancing the Patient Experience At the core of this transition is a renewed focus on supporting the front desk—something Shue feels is often overlooked in practice operations. With PatientHub, her staff can now focus more on patients and less on navigating clunky systems. “Your front desk team sets the tone for the entire visit,” she said. “PatientHub doesn’t replace them—it enhances what they do best.” Built for Growth For Discover Chiropractic, the decision to implement PatientHub wasn’t just about solving short-term issues. It was about adopting a tool that supports long-term efficiency, stronger patient relationships, and consistent growth. “We finally have a system that supports our goals instead of slowing us down,” Shue concluded. Want to See PatientHub in Action? To explore the full story of how Discover Chiropractic streamlined front desk operations and boosted patient engagement, visit the ClinicMind Events Page to watch the complete interview with Office Manager Jennifer Shue. Sign up now for exclusive access to the full video and see how PatientHub can transform your practice from the front desk forward. Schedule your personalized practice analysis today and see exactly how PatientHub can help you attract more patients, streamline communication, and drive measurable growth—without disrupting your workflow.
Behind the Scenes with Dr. Joe Betz: Quietly Reshaping the Future of Chiropractic
Most people think of leadership as a spotlight role—speeches, stage time, visibility. But in the chiropractic world, one of its most influential leaders is working powerfully from behind the curtain. Dr. Joe Betz, newly appointed President of the International Chiropractors Association (ICA), exemplifies a different kind of leadership: strategic, understated, and deeply effective. In a revealing conversation on ClinicMind’s webinar podcast, Dr. Betz shares how his quiet leadership style is exactly what the profession needs—especially in research, global advocacy, and public health policy. From Quiet Start to Global Advocate Dr. Betz never set out to lead from the front. A visit to Life University, inspired by a friend’s excitement, introduced him to chiropractic. After launching his Idaho practice in 2001, Betz quickly took on leadership roles—locally, then nationally—eventually serving over a decade on the ICA board before becoming its 21st president. Though more comfortable behind the scenes, he stepped into the presidency when the ICA needed both vision and steadiness. “These positions are all volunteer,” he explained. “It takes someone who understands the system and believes in the mission.” The ICA has long worked to protect chiropractic’s identity as a drug-free, surgery-free profession—often without fanfare. From testifying at state legislatures to advocating for Medicare reform, the ICA plays a vital role. Betz now aims to increase transparency so members understand that impact. Aligning with Federal Change and Modern Tools A key development during Betz’s tenure has been new engagement with Robert F. Kennedy Jr.’s health team. Betz describes “regular meetings” and shared views on natural health. “This opens doors we’ve never even peeked into before,” he said. He’s also pushing modernization in chiropractic research. Through CBP and the Chiropractic Future initiative, Betz supports development of a data lake—powered by EHR systems like ClinicMind—that enables large-scale, real-world outcomes research. “We’re not a pharmaceutical company with endless budgets,” Betz said. “But now we can produce research that validates care models and improves outcomes.” Global Ambitions, Local Roots The ICA is also expanding internationally. At a recent World Federation of Chiropractic meeting with over 50 countries, Betz saw firsthand the challenge of gaining recognition in regions where chiropractic is unlicensed or misunderstood. “In many countries, it’s not even known,” he explained. “And in some, untrained individuals damage our reputation.” ICA is helping build awareness, regulation, and pathways to legitimate education—but the work is slow, requiring long-term commitment and funding. A Call to Step Up For Betz, the profession’s future depends on collective effort. “Join. Donate. Bring in a colleague,” he said. As the ICA approaches its 100th anniversary, he’s proving that true leadership doesn’t need a spotlight—only dedication to moving the profession forward. Want the Full Conversation? To dive deeper into Dr. Joe Betz’s insights on leadership, policy, and the future of chiropractic, visit the ClinicMind Events Page and unlock exclusive access to the full interview. Sign up now to stream the full webinar and stay connected with more thought leadership from chiropractic’s top voices.
Why Staying with CredEdge After Credentialing is a Smart Move
Many healthcare providers think that once their credentialing process is complete, they can cancel their credentialing service and revisit it only when they need to reapply. But in reality, credentialing is not a one-time event—it’s an ongoing process that requires continuous monitoring, updates, and maintenance to ensure smooth operations and uninterrupted reimbursements. Here’s why staying with CredEdge even after credentialing is completed is crucial for your practice’s success. 1. Avoid Costly Recredentialing Gaps Most payers require recredentialing every 1-3 years, and missing a deadline can lead to claim denials and temporary removal from insurance networks. With CredEdge, your recredentialing dates are tracked and automated workflows ensure timely updates so you’re never caught off guard. 2. Stay Linked to Your Practice Credentialing isn’t just about initial approval—it’s about staying properly linked to your practice. Insurance companies periodically audit provider information, and if your details aren’t up to date, your claims can be delayed or denied. CredEdge ensures that all records remain compliant and updated, so you continue receiving reimbursements without disruption. 3. Keep Up with Changing Payer Requirements Insurance networks frequently update their policies, documentation requirements, and reimbursement structures. Without an expert team managing these changes, your practice may struggle with compliance issues. CredEdge proactively monitors payer updates and keeps your credentials aligned with new requirements, saving you time, money, and stress. 4. Maintain a Strong Billing and Compliance Record Having consistent credentialing oversight helps your practice maintain a clean compliance record, reducing the risk of payer audits and compliance violations. A lapse in credentialing maintenance can raise red flags with insurance companies, leading to payment holds or even loss of network participation. 5. Effortless Expansion When You’re Ready to Grow Thinking about adding a new provider or expanding your services? The credentialing process starts all over again. If you cancel your service, you’ll need to rebuild everything from scratch, which means lost time and delays in bringing new revenue streams online. Staying with CredEdge ensures your practice is always ready to scale without credentialing headaches. 6. Flat-Rate Pricing Means No Surprises Many credentialing services charge extra fees for updates, renewals, or adding payers, but CredEdge offers flat-rate pricing—so you never have to worry about unexpected costs. Keeping your service active ensures you get full support at all times, without extra charges. 7. Focus on Patient Care, Not Paperwork Running a practice is demanding enough without having to track every credentialing detail. CredEdge takes the burden off your plate, allowing you to focus on what matters most—providing exceptional care to your patients. Don’t Risk Costly Credentialing Lapses—Stay with CredEdge Your credentialing isn’t just about getting approved—it’s about staying approved. The last thing your practice needs is a surprise credentialing issue that halts reimbursements and disrupts cash flow. With CredEdge, you’ll have ongoing support, proactive monitoring, and the confidence that your credentials are always up-to-date, verified, and in good standing. Ready to ensure continuous credentialing success? Stay with CredEdge today! Learn more about how CredEdge simplifies credentialing and protects your revenue: Schedule a Free Credentialing Consultation Book a Consultation
Credentialing Mistakes Are Costing You More Than You Think—Here’s How to Fix It
When credentialing goes wrong, your practice loses money, time, and patients—often without realizing the true impact. Delayed approvals, missing paperwork, and disconnected processes don’t just create administrative headaches; they directly affect your revenue and practice growth. That’s where ClinicMind’s CredEdge comes in. Designed specifically for chiropractors and mental health professionals, CredEdge eliminates the hidden inefficiencies in credentialing and revenue cycle management, ensuring your practice runs smoothly and profitably. Much like how successful retailers optimize pricing strategies to maximize perceived value and customer loyalty, CredEdge optimizes credentialing to maximize approvals, reimbursements, and operational efficiency. 1. The True Cost of Bad Credentialing Many practices underestimate how much poor credentialing processes cost them: Denied Claims & Delayed Payments – When providers aren’t correctly credentialed with payers, claims get rejected, delaying payments for months. Revenue Loss from Inactive Providers – A provider can’t legally see patients until credentialing is complete, meaning lost billable hours. Admin Overload & Burnout – Office staff spending hours tracking down payer approvals means less time focused on patient care and growth. CredEdge solves these issues at the source by ensuring every provider is credentialed correctly and efficiently, minimizing lost revenue and administrative burden. 2. Credentialing Built for Long-Term Profitability Unlike other credentialing services that only handle initial enrollment, CredEdge provides continuous support to protect your revenue: Ongoing Credentialing Management – We track renewals, expirations, and compliance updates to prevent revenue gaps. Billing & Credentialing Alignment – Regular collaboration with your billing department ensures your credentialing strategy supports maximum reimbursements. Seamless Vericle Integration – Practices using ClinicMind’s Vericle EHR and billing system benefit from a fully integrated solution, eliminating manual workarounds and errors. This long-term approach ensures that practices aren’t just getting credentialed—they’re staying credentialed and profitable. 3. How CredEdge Saves You Money—Without Cutting Corners Most credentialing services charge per payer, making costs unpredictable and expensive as your practice grows. CredEdge takes a different approach: Flat Monthly Fee – No matter how many payers you need credentialing with, you pay the same predictable rate every month. No Hidden Costs – Unlike other services that add fees for follow-ups, resubmissions, or renewals, CredEdge provides full-service credentialing with no surprise charges. Better ROI Through Efficiency – Since our team works directly with your billing department, we ensure faster approvals and fewer denials, increasing your cash flow. Rather than overcharging for every payer or submission, CredEdge provides full-scale credentialing at a cost that makes financial sense for your practice. 4. Stop Letting Credentialing Bottlenecks Limit Your Growth Practices looking to scale or onboard new providers often get stuck when credentialing can’t keep up. With CredEdge, you can: Expand Faster – We streamline new provider onboarding so they can see patients (and generate revenue) sooner. Ensure Compliance Without Stress – Our team tracks every requirement and deadline so your practice avoids costly penalties. Minimize Admin Workload – Your office staff won’t waste time chasing payer approvals and resubmitting applications. By treating credentialing as a core part of revenue strategy, CredEdge helps practices scale without unnecessary delays. Final Takeaway Just as retail giants like Costco maintain a reputation for value while increasing profits, CredEdge ensures chiropractic and mental health practices maximize revenue while eliminating credentialing inefficiencies. The biggest financial risk isn’t paying for credentialing—it’s dealing with the hidden costs of poor credentialing. If your practice is experiencing slow approvals, denied claims, or lost revenue, it’s time to make a change. Discover how CredEdge can protect your bottom line today. Learn more about how CredEdge simplifies credentialing and protects your revenue: Schedule a Free Credentialing Consultation Book a Consultation
