Virtual Front Desk (VFD)

Virtual Front Desk Services for Chiropractic and Multispecialty Practices

Missed Calls = Missed Opportunities.

Practice owners should have time to focus on quality patient care, not constant phone interruptions or questions regarding scheduling.

Elevate the ability to answer incoming calls, address patient inquiries, and provide location information, without interruptions to the clinical staff.

Revolutionize your practice with Virtual Front Desk by ClinicMind. A live assistant answers calls, schedules appointments, reschedules no-shows and assists with practice inquiries, at a cost lower than that of a part-time staff member.

Understanding Virtual Front Desk Services

What Are Virtual Front Desk Services?

Virtual front desk services encompass a range of remote administrative tasks traditionally performed by in-house full or part time staff. These services are delivered through advanced technology and managed by specialized service providers. Key components include appointment scheduling, patient inquiries, follow-ups,
and more.

Benefits of Virtual Front Desk Services

Enhanced Patient Experience: Enhanced Patient Experience: Provides patients with 8:00 am-6:00 pm flexible scheduling for both new and existing patients.
Improved Efficiency: Reduces the burden of questions and answers to/from front desk staff, allowing providers to focus on patient care.
Cost Savings: Decreases overhead costs associated with hiring, training, and managing full-time front desk employees.
Scalability: Easily adapts to the growing needs of your practice without the need for additional physical space or resources.

Compelling Statistics

Increased Patient Satisfaction: 85% of patients report higher satisfaction levels when they have access to virtual front desk services for scheduling and support.
Reduction in No-Shows: Practices using virtual front desk services experience a 30% reduction in no-show rates due to easy rescheduling options.
Cost Savings: Practices can save up to 50% on administrative costs by outsourcing front desk tasks to virtual services, eliminating the need for a part-time front desk employee.
Increased Efficiency: 95% of practices using virtual front desk services report increased administrative efficiency, allowing in-house staff to focus more on patient care.
Patient Preference: 75% of patients prefer practices that offer virtual front desk services due to the convenience of access and fast responses.
Scalability: 70% of healthcare providers believe virtual front desk services provide the scalability needed to handle increasing patient volumes without additional physical space.
Faster Response Times: Virtual front desk services can handle up to 60% of patient inquiries instantly, leading to faster response times and improved patient experiences.

Chiropractic and Muti-Specialty Case Studies

Background

A chiropractic practice struggling with high no-show rates and administrative overload.

Solution

Implemented virtual front desk services to handle appointment scheduling, follow-ups.

Results

Achieved a 30% reduction in no-shows and a significant increase in NEW patients and existing patient retention.

Background

A multispecialty practice facing challenges with patient communication and claims processing.

Solution

Adopted a comprehensive virtual front desk solution to manage patient interactions and streamline billing processes.

Results

Improved patient engagement and reduced administrative costs, leading to a more efficient practice.

$ 99.99 One-time set-up fee:

Contract term: 12 months
Monthly charges: $300.00 for 300 minutes
Each additional minute: $1.25 per minute