In today’s competitive healthcare landscape, chiropractic practices need more than just an EHR system—they need tools that streamline operations, simplify communication, and improve the patient experience. When Discover Chiropractic in California found themselves at a crossroads, they turned to PatientHub as a comprehensive solution to help their team and community thrive.
Office Manager Jennifer Shue shares how switching to PatientHub helped modernize their front desk operations, increase patient responsiveness, and elevate their outreach efforts.
A Seamless Shift That Made an Immediate Impact
Switching platforms can be daunting, but Shue describes the transition as refreshingly smooth. PatientHub’s onboarding team managed the entire data migration—over 5,000 contacts—without disrupting daily operations. “It was fast, intuitive, and completely stress-free,” she noted. Short, bite-sized training videos made it easy for her team to adopt new workflows quickly and confidently.
Smarter Communication, All in One Place
One of the first standout features for Shue was PatientHub’s unified inbox. Instead of juggling emails, texts, and messages from various social channels, her team now handles all patient communication from a single, organized platform. This improved visibility and consistency across the board.
In addition, PatientHub’s AI chatbot ensures that even after office hours, new patient inquiries are captured, paperwork is completed, and appointments are scheduled—without missing a beat. “New patients walk in already informed and ready,” said Shue. “That alone has been a game changer.”
Marketing Made Easier and More Effective
With PatientHub’s integrated social media calendar and pre-built templates, promoting classes, special events, or seasonal campaigns has become far more efficient. Shue’s team customizes posts to fit their brand voice, and schedules content across platforms with just a few clicks. “If someone misses a flyer in the office, they’ll catch it online. It’s helped us reach more people and stay top-of-mind in our community.”
The ability to send visually engaging messages—including images, links, and dynamic formatting—has also improved response rates. “Our communication feels more human and less transactional,” Shue added.
Empowering the Front Desk, Enhancing the Patient Experience
At the core of this transition is a renewed focus on supporting the front desk—something Shue feels is often overlooked in practice operations. With PatientHub, her staff can now focus more on patients and less on navigating clunky systems.
“Your front desk team sets the tone for the entire visit,” she said. “PatientHub doesn’t replace them—it enhances what they do best.”
Built for Growth
For Discover Chiropractic, the decision to implement PatientHub wasn’t just about solving short-term issues. It was about adopting a tool that supports long-term efficiency, stronger patient relationships, and consistent growth.
“We finally have a system that supports our goals instead of slowing us down,” Shue concluded.
Want to See PatientHub in Action?
To explore the full story of how Discover Chiropractic streamlined front desk operations and boosted patient engagement, visit the ClinicMind Events Page to watch the complete interview with Office Manager Jennifer Shue.
Sign up now for exclusive access to the full video and see how PatientHub can transform your practice from the front desk forward.
Schedule your personalized practice analysis today and see exactly how PatientHub can help you attract more patients, streamline communication, and drive measurable growth—without disrupting your workflow.
