The Paradigm Shift – Chapter 7
Chapter 7 The Paradigm Shift What if you didn’t have to go to reports anymore? What if, by the end of the day, you were able to verify only the exceptions that were not addressed by you or your staff? This is where we change the game and level the playing field. Every exception is mission critical. A missed patient visit is as important as an insurance claim that needs follow-up, which is as important as a note that was not created, which is as important as a care plan that is expired. Automation Automation does two things: Eliminates unnecessary manual tasks. Finds exceptions and brings them to you and your staff. No more digging through reports. Step 1 – Eliminate manual tasks. Genesis has 62% more automation than any other system. Eliminating manual steps means you and your staff only work on things that are necessary and that will give you a high return on investment compared to what it is costing you to do them. The cost to do unnecessary manual steps is calculated by the hourly wage of the person doing them times the time it takes to do them. That adds up to the hidden costs in other technologies. Benefit verification Claim creating from your daily notes and exams Claim submission in real time Claim EOB posting, even the paper ones Secondary, tertiary submissions Paper claim submission Patient balance processing Patient statements Failed claims (claims that need follow-up) identification Patient visit reminders Patients rescheduling visits Step 2 – Find the exceptions and bring them to you. Finding exceptions, which needs manual labor, is yet another hidden cost. In other systems, at best, you and your staff have to go to reports to find these items. Claims that need follow-up Not paid Underpaid Denied Documentation requests Inventory that needs to be reordered Patients who do not have a future appointment Patients with no care plan or with an expired care plan Patients with an expired pre-certification Visits missing documentation and/or claims Patients with an expired credit card Patients who are coming in for a re-sign or re-exam next visit and need care plans or other preparations Genesis Brings Them to You Yes. Genesis brings every exception to you or your staff in the form of a task or claim (if it is an insurance claim that needs manual attention). This is a game-changer because it focuses you and your team on the things that matter most—things that will actually get you paid, help keep your patients under care, and keep you compliant. The thing that gets you paid is following up on the claims that need follow-up. Everything else is just extra manual labor. They are a distraction, and the cost is high. Here are some examples: Example 1 – A new patient is checked in You haven’t completed your note or exam. Or maybe you have not submitted the claim that was created from your note. There is a task sitting there to remind you (complete note/exam, submit claim) before you leave for the day. Simultaneously, a task was created for your financial CA to verify benefits (which is one click) and create the financials based on your recommendations for care (created in your exam, step 1 in this example). Important Note About Tasks (before we go on to more examples) Tasks are critical action items that are specific to the patient they are related to. You can do anything from within that task. In the example above, you can click on the tasks and create your new patient exam inside the task, and it is saved on the patient account. At the same time, your CA can see the exam from their task and act accordingly. No more chasing files around the office! Two ways to see tasks Your own view – Shows you only the tasks you have for the day Team View – Shows you a list of your entire staff and the number of tasks they each own The team view is where you take your management to the next level. At any time, you can see exactly what the backlog of tasks is across your entire team, including yourself. Efficiency Because staff is not looking for work in reports anymore, they are much more efficient and actually doing meaningful work. Because they complete the task inside the task, they are not wasting time clicking all over the place. You do not need to look at dozens of reports anymore. You see one number. You see how many exceptions were not addressed yet. We call this Single Point Management. This is the verify step that is so often missed in the three key steps to business management. Accountability Everyone knows what everyone else has to do for the practice’s success. In every task, there is a full audit trail for every action and/or note made. A username, date, and time stamp are added to every action taken. No more he said/she said. Teamwork Now staff can lend a helping hand to someone who is overwhelmed for the day. You can identify team members who need more training, who are in the wrong position in your practice, or who are not a good fit for your office. Nothing is left undone at the end of the day—nothing! New staff members can see exactly what they are responsible for. You can embed videos in each type of task, training them in the process they should be following for each type of task. Example 2 – A re-sign visit is coming up A patient checks into your office, and their re-sign visit is coming up soon (let’s say three visits from now for this example). A lot of things have to happen to make sure that visit is effective at converting that patient to more care. You/your staff has to tell the patient what to expect. The re-sign/re-exam/X-ray visit needs to be scheduled. Maybe the patient has to fill in some paperwork before
Leveling the Playing Field – Chapter 6
Chapter 6 Leveling the Playing Field Vultron When I was a kid, there was a Marvel comic book called Vultron. There were basically five superheroes who drove around in their own individual robotic lions. When they came up against a really formidable opponent, they were able to join all their lions together and form one gigantic warrior-shaped robot. Of course, working together, they were able to defeat the enemy that would have otherwise destroyed them individually. Today, my son watches Power Rangers. It’s basically the same concept. Judo Judo is a very well-known martial art. The main idea is to use your opponent’s aggression or momentum against them. So when the opponent swings at you, for example, you move out of the way at the same time you push them or throw them in the direction in which their momentum was already taking them. Ultron-Judo Take these two concepts and smush them together. That’s how we beat them at their own game. We use their momentum and their own tactics, band together using a more powerful technology than we have individually, and destroy our formidable foe. As we’ve been learning about insurance company strategies and tactics, I told you about the three components of any business: People Process Technology We also discussed one very specific process they have: the audit. We have dived into each component and seen how insurance companies are really just leveraging people, process, and technology from a totally different perspective or paradigm than we are. People Insurance companies have unlimited cheap labor. Their highly paid staff only works on things that have a huge return on investment—audits, for example. We have been doing the opposite. We’ve been paying our highest paid employees to call insurance companies, verify benefits, enter charges, enter EOBs, and dig into reports looking for claims to follow up on. That’s gotta stop…if we wanna win. Process All these things—missed visits, new patient checklists, re-signs, inventory management, credit card charges, documentation, coding, EOB posting, charge entries, claim submission, failed claim identification, secondary submission, patient statements, cash patient statements—they all matter. And they are not going to go away. But we can certainly be more efficient and effective by using AI and automation. Asking your awesome biller to do a good job with inferior technology is like sending them into a nuclear war with a stick. Technology Technology—that’s a big one. Remember, insurance companies leverage huge databases, automation, and AI, forcing your people to follow every manual process at a huge cost to you, both in terms of money and liability. Buying technology that addresses only one component of your practice while not addressing the big picture is a mistake. Until 2004, there was no way to beat insurance companies at their game or even compete. No small practice could afford enterprise-level technology that could compete. Now there is a way. The Internet changed everything. Here is the new solution—Genesis. In 2004, we started a company built in the cloud. This was before the cloud was a thing to most doctors. If we are going to win, we need a paradigm shift in how we think about our businesses and how we play the game. It was a new approach, leveraging people, process, and technology to beat insurance companies at their own game, optimizing revenue, retention, and compliance in far less time, regardless of your cash/insurance payer mix. It is a new system and paradigm. It is smart, and it learns. It allows doctors to band together with one technology and use the insurance companies’ tactics against them.– Ultron and Judo, if you please. It has a life of its own. I named it GENESIS. Advantages With all of our clients submitting claims through one database, we could analyze data across all insurance companies all over the country—the same way insurance companies analyze us. The cloud provided more HIPAA compliance for patient data than traditional systems like ChiroTouch or Platinum (more on this later). We could now leverage AI and automation, just like the big boys, and alert doctors in real time about coding and compliance risks. Real-time transparency was achieved. Now a doctor could see exactly how many claims needed follow-up and in real-time accounts receivable numbers from anywhere there was an Internet connection. No more digging through reports, unless you have time for that sort of thing. Providers with more than one practice, or multi-specialty offices, could link them in the cloud and aggregate their own performance metrics. It was not just for insurance. We could also leverage automation to improve patient retention and staff efficiency, even for cash patients. Better technology development—on the fly—old systems are written in hieroglyphics. Cloud-based systems have the distinct advantage of being able to change the language as new ones are developed. It’s like building and refitting an airplane while it’s in the air. Billing Network: The Network Effect For the first time in the history of the profession, there was a billing network that any provider could join. When they joined, they were working with thousands of other users all over the country and contributing their data to the cause. (NOTE: In case you are wondering, no doctor could see another doctor’s data. Doctors maintain ownership of their own data.). It is a legal way to band together and fight back! Artificial Intelligence With patented technology, we now could leverage AI. It is the first step and goes hand-in-hand with automation. AI helps find exceptions. These are critical items that affect your patient retention, your cash or insurance collections, and your compliance. Here are some examples of exceptions—things AI can identify with zero work for you or your staff. Practice-specific A claim that is in the process of being created but is missing modifiers, linking, proper diagnosis codes, correct procedure codes A claim that is not supported by the daily note A visit that has not been billed out (even if it’s cash) or is missing a signed note A patient that does not
Kicking You While You’re Down – Chapter 4
Chapter 4 Kicking You While You’re Down Recap We know how and why insurance companies rig the system and make all the rules. We know the rules and tactics they use to look good in the patient’s eyes and still make tons of money. What’s next? How can they tighten the screws just a little more before they deliver the fatal blow? As if all the leverage they have and all the rules they’ve made weren’t bad enough, they just keep swinging. In this chapter, we are going to look at a few more tactics that fly under your radar. What are they doing with all of that money? Investing in their business, of course. Specifically: People – much cheaper people Processes Technology The Audit [/vc_column_text][vc_column_text css=”.vc_custom_1520833800265{margin-bottom: 0px !important;}”] People – Cheap Workers When it comes time for workers, they outsource. There are literally unlimited resources in India, the Philippines, and many other emerging countries. It comes down to this. You have to call them and pay US dollars, say $15 per hour, and they pay their workers less than $1 per hour. You are one person; they have unlimited people. Process Every manual step you take costs you money. They want to make this process very expensive for you, and therefore manual. Your manual steps Benefit verifications Pre-certifications Hunting and pecking for codes, modifiers, linking, ordering, units, and so on Documenting every visit, hoping you’re getting it right Submitting the claim to a clearing house (God forbid that you would send them by paper) Correcting claims in the clearing house before they get sent Posting EOB Finding unpaid claims, underpayments, and denials in aging reports Submitting to secondary payers Calling insurance companies for denials, underpayments, benefit verifications, pre-certifications Submitting supporting medical necessity documentation and appeals Resubmitting claims Collecting patient balances Their manual steps Answer the phone when you call on a claim, benefit verification, or pre-certification Auditing you Technology and Automation—How Can You Compete? What technology are insurance companies investing in? They build a massive database in the cloud, collecting data across all chiropractors and other physicians. Their AI looks for trends and finds outliers for coding documentation follow-up The AI then automates the rest based on what it is learning. They automate: claim receipts payments denials underpayments pre-certification parameters identification of the best candidates for post-payment audits The Audit They’ve paid you, and now they want all the money back (plus penalties and interest, of course). They send letters to your patients and even visit their homes in some cases. Your legal defense costs climb. You face losing your license with your state board. You’re completely distracted from practicing. The mental stress weighs on you and your loved ones. What do they get out of it? It’s a simple calculation—a 13:1 return on investment. Between the payments they take back, the penalties, and the interest, they get $13 back for every $1 they invest in a post-payment audit. What a racket!
Their Tactics and Their Rules – Chapter 3
Chapter 3 Their Tactics and Their Rules Recap The patient is the insurance company’s customer, not yours. The system is rigged in the insurance company’s favor by design. They make the rules. They are legally protected by the federal government. They make money on interest. So how do insurance companies pay claims, make a lot of money (from interest), and still look good in the eyes of their customers? 5 Generic Tactics They Use Make it difficult for you to get the claim to them in real time. Make it difficult to prove necessity and deny claims, especially in real time. Pay very slowly. Pay less than they should. Take the money back much later after their customer is satisfied and out of the picture. Making Patients Hate You Instead of Them Think about this from the patient’s perspective. They have no idea about the things we’ve already discussed. They just want to get their visits paid for because they paid their insurance premiums. Of the five items above, which one makes insurance companies look bad in the patient’s eyes? None of them! It is the doctor who has to make the claim properly. It is the doctor who must show why this care was necessary. It is the doctor’s fault it is taking so long for the insurance company to pay for your visit (see tactics 1 and 2). It is the doctor who charged you more than is reasonable for your area. It is the doctor who billed you fraudulently. Now we have to investigate. They make the rules, right? What are the rules that help them save face with the patient while they hold on to your money? The Rules Insurance companies have 30 days to process a claim instead of paying in real time. Each patient’s coverage is different. They have a very complex coding system that determines what they pay you. The codes are actually not really necessary to pay. The complexity is really there to make it very difficult for you to submit the correct claim in real time, slowing down or preventing payment and increasing the interest they collect. With only the list below and its possible combinations, the chance of making a mistake is in the hundreds of thousands. Diagnosis codes, ICD-10 (ICD-11 is coming, believe it or not) Diagnosis code ordering CPT codes Modifies Diagnosis code linking Number of units Timed codes One-on-one Vs group Levels of codes. Exams and re-exams, for example HCFA – The complexity increases more with the submission form/bill/HCFA. It needs to be sent with a lot of information. Anything that is incorrect is grounds for denial and/or delay. Remittance Advice – The EOB Taking an EOB (Explanation of Benefits) and posting the line items takes a highly skilled employee, but they leveraged technology to send the EOB to you. We’ll cover more on the economies of scale, the workforce, and technology a little later. Every payer has his or her own denial codes and format, which significantly slows down your posting. Underpayments – Finding an underpayment means your staff needs to remember every CPT allowable or contracted amount for every payer. When something is underpaid, it is almost impossible to find. It looks like it was paid after all. Over the course of your career, this could cost you tens of thousands of dollars. Very sneaky, if you ask me. Documentation Ambiguous requirements – Subjective, objective, ADL, assessment, plan. Functional improvements, outcome assessment tools. Blah, blah, blah. Thirty compliance “experts,” 30 different opinions. Matching documentation to the coding adds yet another level of complexity. Most technology does not help you get this right—your documentation matching your codes for each visit. Lots of systems say they have fast notes, but what about the coding complexity? Does it warn you when you’ve made a mistake? Are they really looking at insurance companies’ trends and improving this over time? Are they reviewing real-life claims data and updating the system to make sure your claims are accurate? More on this later when we get into beating them at their own game! It is all nonsense really. They know it. Now you know it.
How They Rig the System – Chapter 2
Chapter 2 How They Rig the System We are getting to the root of the issue, but there’s a little more to the story. When I started Genesis Chiropractic Software, I partnered with people from the Wall Street financial technology world. One of my partners is the former CIO (chief information officer) of the top bank in the world. Another is a Princeton University grad with a computer science degree and extensive experience, specifically in building AI technology for hedge fund transactions. Why is that important? It turns out that insurance claim transactions between the doctor and the insurance company are rather simple. When my partners first looked at the process, their first reaction was this: “Oh, we can just get them to pay these claims in real time. The transactions on Wall Street are way more complex, and they involve many people at the same time. The only difference is that everyone involved gets paid by the end of the day. It’s the law!” Did you hear that? It’s the law! Here’s where it starts to get interesting. Far more complex transactions happen every day on Wall Street, right? So why wouldn’t insurance companies do the same? And the technology already exists to make that happen. Why isn’t there a law that says doctors get paid for a visit by the end of the day? That’s a great question. I’m glad you asked. But remember, I already said they make money on interest, right? And you know there is no good reason you don’t get paid at the end of the day. I’m sure you’re probably starting to see what’s going on here. Insurance companies start collecting interest as soon as you’ve seen the patient. But that doesn’t answer this question: Why isn’t there a law that makes them pay you by the end of the day? Collusion and Consolidation We have all heard a lot in the news about collusion when it comes to politics. Well, here is real collusion that is well known and even legal. Seventy percent of US citizens are covered by just three insurance companies. Why? The big companies have gobbled up the little ones. But why? Not to be more profitable, but to be more powerful! Gaining legal power by consolidation Oligopoly – An oligopoly is not a monopoly. It is an economic structure in which just a few companies affect but don’t technically control an industry. And they don’t prevent each other from having a major influence on the market. A monopoly is when one company has total control of an industry or product. An oligopoly has many of the same benefits as a monopoly, but the most important benefit is that an oligopoly is more legal, and a monopoly is illegal. Insurance companies make the rules – Since the insurance industry is an oligopoly, just a few insurance companies have all the money, they have all the lobbying power, and they make the laws and rules by default. Did you notice that I said more legal above? I’m glad you caught that. What laws are in place to prevent this? That is another great question. Antitrust exemption: This is amazing—don’t skip it! Rigging a marketplace by working together—as an oligopoly—could still be considered a violation of antitrust laws. These laws prevent companies from having exclusive control and thus price fixing. You might remember the huge antitrust case against Microsoft—United States v. Microsoft. In a capitalist economy, monopolizing is taken very seriously. Let’s say every chiropractor got together and said we would no longer accept less than $45—or maybe even $1,000—from insurance companies for an adjustment. Insurance companies would report it to the federal government. Those chiropractors would immediately be shut down. The insurance companies would be correct, because doctors cannot collude against insurance companies. Antitrust laws are important because they protect consumers. The law applies to every industry, right? Nope! It turns out that there are a few exceptions. Guess which industry is one of those exceptions. You got it—the insurance industry. They are legally allowed to collude against all physicians, not just chiropractors. And they’ve used their massive resources to successfully lobby for laws that protect them even further. Even if we could prove they were rigging the system, we have zero recourse! If you want more information on this, read about the McCarran-Ferguson Act of 1945, a federal law that exempts insurance companies from most federal regulations, including some antitrust laws. So there is your answer. Why aren’t there laws that make insurance companies pay at the time of service? Because they have all the power, and their power is actually enabled and protected by the US government. They get to make all the rules!
You Need Seamless Integration
The Chiropractic Software that Provides Seamless Integration When you’re searching for the perfect chiropractic billing software for your practice, one of the most important aspects to consider is integration. After all, you have enough to do between managing your practice and treating patients — you don’t need to have to worry about how to make all aspects of your scheduling, documentation, billing and more fit together. That’s why we here at Genesis Chiropractic Software believe in delivering seamless integration for your practice. With Genesis, you get a complete practice management solution for the chiropractic profession through an integrated web-based office solution that includes chiropractic billing services, scheduling, documentation and EHR functionality. Genesis’ scheduling module offers automated patient appointment reminders through text, email and phone and you’re even able to set reminders for upcoming appointments and missed appointments. No matter the size of your practice, Genesis delivers with included support for multi-practices, multi-providers, task management, specific appointment types and a variety of scheduling reports. And, to make your life easier, documentation is seamlessly integrated into our Genesis software. In just 15 seconds, you’re able to complete your SOAP notes and share them with other providers instantly. Genesis even gives you end-user customization so that you can ensure you get exactly what you need to run your office your way. “I absolutely love the ease and functionality of Genesis Chiropractic Software! ~ Dr. Tabor Smith Genesis also offers chiropractic billing services, giving you access to all your financial data from just one login so that you don’t have to go to the time and expense of hiring and managing in-house billing personnel. In fact, here’s what just one of our satisfied doctors have to say about Genesis: Dr. Tabor Smith from Pure Life Family Wellness says, “I absolutely love the ease and functionality of Genesis Chiropractic Software! There are many different reasons why we love the software, but one of the most unique and convenient features for me is how well it works with our corrective care/posture based practice. I not only practice posture/corrective based chiropractic but I also teach chiropractors on how to properly evaluate/screen the spine. I have conducted hundreds of spinal screenings, and trained hundreds of chiropractors to do spinal screenings, and the integration of the posture screen mobile into the Genesis Software is priceless. Literally, at the push of a button, all the info from our screening/posture check goes right into the system. I love it! I would highly recommend this software to all my friends and colleagues in the chiropractic profession. The software is number 1, and the people and service behind it are top notch. Thank you Genesis for helping me help more people!” So, if you’re ready to harness the power of seamless integration to make running your chiropractic practice easier, more efficient and more profitable, call us today to schedule your Initial Practice Evaluation appointment, where we will help you determine how the Genesis software program can help you accelerate your practice growth, increase practice profits and reduce costs and risks. Do what Dr. Tabor did. Find out more by scheduling your own appointment right now. Clicking the button in the bottom right will open a calendar to pick a date. Real numbers from your chiropractic practice will be used to show you how Genesis will improve 5 areas of your practice. We call it a Dream Practice Analysis. Find out and then you can make an informed decision about increasing your revenue 62%, increasing your patient retention 26% and increasing your documentation compliance 32%, all in 33% less time as our clients have.
You Need a Cloud-Based Solution
Why You Need a Cloud-Based Solution for Your Chiropractic Practice With a cloud-based system, there is no hardware or software to install. You aren’t responsible for data storage, backup or even security. If you’ve been searching for a new Chiropractic EHR software and practice management software to boost the success of your practice, you know that you have two options – a cloud-based or a client server EHR. And, while each option can help you run your practice more efficiently than the old pen and paper days, a cloud-based system offers advantages that just can’t be ignored. Let’s take a look. Cloud-based or web-based software is often referred to as “software as a service” (or SaaS). That’s because with this type of system, your software is hosted in the ‘cloud’, so you have no need to install, update or maintain the software. You simply access it via the internet from any internet connected computer or device. This is a big advantage over a client-server system where you are in charge of maintaining everything on local servers in your own data center. With a cloud-based system, there is no hardware or software to install. You aren’t responsible for data storage, backup or even security. All of those things are handled by your software provider – so that there are no more headaches to deal with as with server-based software. For a monthly fee, you are able to do everything you need to run your office optimally like scheduling, billing, handling claims and accessing patient data. With a cloud-based EHR, you can access the data from any location with Internet access, 24/7/365 – whether you’re at the office, at home or even on vacation. This means data sharing and collaboration amongst your team will be much easier. In terms of personnel, you won’t need to allocate a full-time IT person for server maintenance. You may be wondering about security when it comes to a cloud-based system. However, web-based EHR systems achieve HIPAA compliance through data centers with bank-level security and high-level encryption methods that render data unreadable — even if a security breach occurs. Running a client-server setup means you always face the risk that your data will be stolen or even destroyed since client-server systems are often left unencrypted and only as secure as the room where they are stored. On the other hand, a cloud-based EHR’s data will be impossible to destroy, since there will always be multiple, redundant backups safely kept in distant locations. When it comes to running your chiropractic practice efficiently and securely, a cloud-based system is the clear winner. With Genesis chiropractic software, not only do you get all of the benefits of a web-based solution, you get a complete practice management solution for the chiropractic profession that includes chiropractic billing services, scheduling, documentation, and EHR functionality. Contact our team today to find out how Genesis Chiropractic Software can accelerate your practice growth and your income. Find out more by scheduling your own appointment right now. Clicking the button in the bottom right will open a calendar to pick a date. Real numbers from your chiropractic practice will be used to show you how Genesis will improve 5 areas of your practice. We call it a Dream Practice Analysis. Find out and then you can make an informed decision about increasing your revenue 62%, increasing your patient retention 26% and increasing your documentation compliance 32%, all in 33% less time as our clients have.
Get Staff Buy-in to Chiropractic Software
Getting Your Staff to Buy-In: How the Team at Genesis Goes the Extra Mile When you are searching for a chiropractic software solution to your chiropractic office needs, you know you need a certain level of buy-in from everyone in your practice. Without buy-in, your office will never reach the levels of success you know are possible, leaving you and your team frustrated. The question becomes, “How can I get others to commit to learning a new process, to engage? And who can help me get my team up to speed as fast as possible?” “How can I get others to commit to learning a new process, to engage? And who can help me get my team up to speed as fast as possible?” While other chiropractic software solutions are available, Genesis offers a level of support and assistance unmatched in the industry. Everyone on the sales and support teams are there to help you get the most from your deployment. Rather than me tell you this, why not let our clients share their insights into this critical part of the process – getting the level of assistance, guidance, and help your team needs to succeed and buy in to your new program. Here are a few comments from actual clients below, and they related their experiences with our team here at Genesis Chiropractic Software. Dr. Mike Hall from Midpoint Family Chiropractic in Arlington, Texas says, “When it comes to customer service, you won’t find anyone better. Everyone is always friendly and helpful. If they don’t know the answer, they will find someone that does!” Dr. Joe Labriola from the Chiro Health Spa in Ramsey, New Jersey says, “Our biggest criteria are that the company is judicious about updating their system and customer service. Both get high marks from us.” And finally, consider what Dr. Jon Scott at Advanced Chiro Rehab in Thousand Oaks, CA had to say about our team here at Genesis, “You have support that actually gets back to you. You have a whole team behind you helping you with all aspects of running a practice to dealing with insurance carriers, to keeping patients on track. I have never seen such a comprehensive system. I love that you can customize many features to fit our specific needs. I am also impressed that they have monthly calls, if not more, with practice profitability coaches to help you get the most out of the system and to keep stress levels low.” Getting buy-in is critical to your success as a doctor and as a team leader. When you know you have a committed team from Genesis Chiropractic Software on your side, you feel confident that your in-house team will have all the support and guidance they need to make your office a real success. Let one of our talented sales and support staff show you what’s possible. Connect with us today and find out how Genesis Chiropractic Software can give you and your staff the solution to your EHR needs today. Find out more by scheduling your own appointment right now. Clicking the button in the bottom right will open a calendar to pick a date. Real numbers from your chiropractic practice will be used to show you how Genesis will improve 5 areas of your practice. We call it a Dream Practice Analysis. Find out and then you can make an informed decision about increasing your revenue 62%, increasing your patient retention 26% and increasing your documentation compliance 32%, all in 33% less time as our clients have.
User Training at ChiroFEST
Genesis Chiropractic Software User Training at ChiroFEST Sept. 7, 2017 We are excited to announce our first of many Genesis Patient Experience User Training Sessions! We’ve partnered with Dr. Paul Reed and ChiroFEST to create a unique opportunity to get more out of Genesis and also get motivated to crush it in practice on Monday morning! Where: Hilton Hotel in Vancouver, WA Room: Spruce Room When: Thursday Sept. 7th Time: 4PM – 7PM What we’ll cover: 4 – 4:30 PM Presentation for non-Genesis Users + refreshments 4:30 – 7PM – Genesis Training Creating an amazing patient experience (Genesis Px) leveraging Genesis’ unique Single Point Management technology, features, integrations, and automation. Open Question and Answer period. We will also be providing refreshments and snacks! Come for the entire training or just come say hello!
Tips to Reduce Patient Balances
Reduce Patient Balances with Genesis Chiropractic Software Patient balances… what are yours for your practice? How do you know who has a patient balance and who doesn’t? How do you keep patient balances from accruing? Did you know that your patients undervalue your chiropractic care if they don’t pay anything? The monetary value helps when they need to be constantly reminded of the value of chiropractic until they become raving fans and they refer everyone they know to your practice. This is a great idea but how do you find out what they owe you? Several tools for determining your patient balances are built into Genesis Chiropractic Software. You can determine your Accounts Receivable Breakdown, Account Balances and Patients with reports. Then you can set notifications to pop up on the Scheduler when your patient checks in, so they make a payment each visit. These tools have been integrated into your Genesis Chiropractic Software, so please put them to good use. Use these tools to reduce your outstanding patient balances. Why? Because happy patients and happy staff makes a practice owner very happy. Watch this Free Webinar to find out more from Jason Barnes, and to see exactly how it works. Enter your information and watch it immediately below. Read the transcript: Jason Barnes: To start with today, we’re actually going to introduce today’s topic as Patient Balances. This is something that every single practice we deal with has to deal with in one way, shape or form, and how you approach it matters has been what we found. So today we’re actually going to talk mostly about an approach, and then we’re actually going to get into some of the specifics of how you can actually implement a solution within Genesis. So we’re actually going to get started. So I’ve done this before in a few other presentations, we’re gonna define the problem, measure it, address it and see what you can do to actually prevent it moving forward. And that’s patients who don’t pay don’t value the service. Now, “Not going to value the service,” that’s one thing. And it’s something we really want if in the bud, however they don’t value the service and they stop coming, that’s okay. If they don’t value the service and they keep coming yet they don’t pay, how do you know about it? Are you detecting that, and what are the mechanisms in place to take care of those situations? That’s with active patients, but what about balances where you can’t actually reach a patient? We’re going to address that today, too. Measure it. How do you know how big of an issue this is for your practice? We are going to go through the different ways that you should be looking at that. What do you do when somebody’s got a balance? How are you notified? What is it that you and your staff have in place right now to actually tackle this problem when a balance exists? And we’re going to go all the way through from cash patients, to insurance patients, to ones that switch over. And we want to make sure they actually have some policies and procedures in place that you can utilize to make sense of all that, but you don’t have to sit there and monitor and scrutinize. There are ways of actually setting this up where you can you can check to see if these things are working from the desk. And finally and most importantly what is the set up? Are you set up to prevent patient balances from occurring? And if there is going to be a patient balance because I don’t want to be naive thinking there aren’t going to be any, what are we going to do from keeping them from growing from small to large and perhaps even jeopardizing your practice? And we’ll do some toggling back and forth today as we actually get into each issue with the Genesis system and actually show you those things. So defining the problem is actually finding the patients with balances. That’s the problem in it of itself — locating those patients that have balances. Everybody’s got a report. I don’t know any of our competitors out there that don’t have a report. However now you have stumbled into, “I’ve got a report of people with balances, what am I going to do, what is the mechanism of actually following up?” And I’m going to keep going over that particular point over and over again is what is the mechanism to actually do something about it? So we want to find those patients early, we want to find them often. Whenever there is a problem we want to make sure the staff at every single step knows about it, and most importantly and I put it in parentheses at the end here, “(Don’t treat for free).” Most of the practices that we work with have hearts as big as Texas and that’s great. And if you want to treat for free I don’t want to stop you at that, but that’s not the situation I run into. We want to keep balances from growing and we want to handle balances when they actually happen. We want…the problem we’re trying to solve is, “What do I do when I actually identify it? What are the ways I’m going to engage a patient etc.?” So we’re going to get into that. I really hope that the noise behind me is not coming through too loudly. There’s about a half dozen leaf blowers going on 25 feet from me. So…and here’s where we start to get into the nitty-gritty. We’re actually going to start measuring these problems, and we’re going to go in order here: Total Patient Balance – What is it for your practice? And this is where we’re going to toggle over and here’s Genesis. The home screen looks like your practice when you log in. Where does one go to see what your
