Genesis Chiropractic Software Marks More Than a Decade of Integration with Cash Practice Software & Training
Genesis Chiropractic Software, the leading provider of technology solutions and chiropractic billing service systems, today marked more than a decade of integration with Cash Practice Software & Training, a solution that increases chiropractors’ cash collections and patient retention. For the past decade chiropractors nationwide have implemented this best-in-class integration that provides real-time synchronization of patients and payments. “For more than a decade, the synergy between Genesis and Cash Practice has provided chiropractors with unparalleled opportunity,” said Brian Capra, DC and President of Genesis Chiropractic Software. “Our best-in-class integration has been proven to save time, increase productivity and patient retention as well as cash collections and substantially increase profits.” Additional benefits for chiropractors include: Saving more than 40 payroll hours per month Both solutions are web-based Single sign-on Auto-posting of payments Delivers more than payment processing with easy access to Care Plans, Wellness Reports and Payment Processing – including gift cards and online payment forms Drip-Education email marketing system & auto-debit system Cash Practice Academy Increased convenience Unique features Cash Practice offers chiropractors include: Payments can be processed within the client record, whether it’s a recurring payment or one-time. A sales receipt can be emailed to the client. If a payment is declined – staff will know instantly with a pop-up on screen. The system will then email a patient directly giving them a button to click on, allowing them to pay online. In the Point of Sale Section, staff have the ability to process a payment. For example, if a nutritional supplement is sold, it will auto-populate with a patient’s information and allow staff to automatically email the patient a receipt as well as pre-fills, Drip-Education campaigns – including educational information, patient reminders and more. “Genesis initially reached out to us for payment processing because Cash Practice offers its clients so much more value than the competition,” said Miles Bodzine, DC and Owner of Cash Practice. About Genesis Chiropractic Software Genesis Chiropractic Software from Billing Precision, LLC was designed by chiropractic business owners with both patient experience and practice profitability in mind. It provides a complete chiropractic practice management system in the cloud that supports every role in a busy chiropractic practice, from the owner and practitioners to the front desk and back office. It automates the vast majority of standard tasks, including patient relationship management, revenue cycle management, compliance and office management. Its exclusive workflow functionality continuously improves productivity, control and predictability, fostering teamwork and time savings, which leads to greater profitability and practice growth. About Cash Practice Software & Training Cash Practice® Systems provides software and training for running a successful cash-based practice. Their suite of cloud-based programs are designed to reduce a doctor’s dependence on insurance and increase their cash collections whether they still accept insurance or not. The four systems include The Wellness Score® for creating report cards for health, the Cash Plan Calculator® for creating compliant payment plans, the Auto-Debit System® for recurring credit card payments and the Drip-Education® Email Marketing System for email marketing. For more information visit https://www.cashpractice.com/ or call 877-343-8950 ext.101.
Three Step Management
Everyone, Dr. Brian Capra here from Genesis Chiropractic Software. Tonight we’re going to talk about the three steps to management and this is where your software, your practice management software, ironically fails you. It’s about management at the end of the day. Practice management, air quotes, software that’s on the market these days really, I don’t consider management software because it doesn’t help you manage. It does some really cool stuff. When I started my practice, I used other software to be frank, I used Platinum System. It was cool. It did a lot of great things. It did a lot of automation. It did somethings for me that really helped. If you know my personal story, I encourage you to go listen to that. It really didn’t actually help me manage my business. It made things easier in certain circumstances, there was good reports, but it didn’t help me actually manage my business. As a chiropractor, I think I said this in my last video, it’s really important that we start to really shift from a doctor a business owner, pulling ourselves more and more and more out of the day to day life or being in practice, being an employee in our own practice. As a business owner, as a chiropractor, you have to understand that you really are two things at the same time, which really puts you in a very unique situation. You’re not only a business owner, but you’re an employee in the business. To be an effective manager of business, there are three things that you must do, and this is not chiropractic, this is any business. Give you a little perspective, you probably know by now, I own Genesis Chiropractic Software and Billing Network. We are a chiropractic software, we serve thousands of clients in the cloud, but we also do insurance billing and collections for thousands of providers and users in the cloud. You’ve got to understand that I have learned, I wish I knew what I know now, by building this business over the past 15 years, I wish I knew this when I was in practice because it would have saved me a lot of frustration, number one. It would have freed my time up so I could have been focused on things other than my practice while I was outside of the practice, I wouldn’t have had to be always thinking about all of the processes and procedures my team was supposed to be doing and whether or not they did it and thinking about which patients I haven’t seen in a while. I wish I would have known this 15 years ago plus, because that’s when I was in practice. I had a great practice, 400 plus visits a week. I wasn’t super high buying, but I did corrective care so we had a great practice, huge collections and it was awesome. We did some insurance, some cash. Here’s the thing, there’s three steps. This comes from the experience of building my company over the past 15 years, reading every business book I can get my hands on possibly and now I just want to just give this to you. It’s just three steps. Ultimately at the end of the day there’s only three things you have to do. It’s simple to understand, I’m not saying it’s simple to do. Okay. Number one, quantify. We talked people, process technology. We talked about process specifically. We talked about revenue, retention and compliance and the three types of processes in any business. So, this is quantifying means developing your processes. Step by step by step, clarifying your processes. If you have a new patient, it’s not that you just have a new patient, you have the phone call, you have the script. You have to schedule them. You have every step of what needs to happen in your technology. When they check in, after they’ve checked in, there’s a whole bunch of steps that have to happen after that. The doctor has to do their exam for it, the doctor has to do the recommendations for care. Somebody has to create their financials. Somebody might have to call insurance and verify benefits or maybe there’s no coverage. Then that has to be coordinated, create a financial and that has to be presented to the patient. After the first visit, a lot of times in practices that I know, I know I did this, I would call the patient after the first visit, the phone call. That’s just the new patient. There’s several steps right. Every single daily visit, there’s several steps that have to happen and they have to happen perfectly because like we talked about in people, processes and technology, like we talked about in process where we have revenue and patient retention/patient experience, everything has to happen perfectly. If it doesn’t happen perfectly, you’re affecting the patient relationship. If the relationship doesn’t happen perfectly, you’re affecting the ability of that patient to really understand chiropractics, stay longer, get great results and refer other people. This is, when you think about this stuff, it should be thought about with a sense of urgency. Managing should be in your life blood. It should be part of your core of who you are. It’s not like you want to manage a business. It’s just that you want to manage the patient experience the best you possibly can. Quantify the work, again management three steps. We’re going to talk about quantify. Sorry if this is, I don’t know if this video is kind of backwards, but it’s just the technology, the way it’s working right now. Quantify the work. That means your processes, and not just your processes, but every single step in a process has to be documented perfectly in detail. It has to be, like I said in the last video, it has to be revisited on a regular basis. I’m not saying every week, or even every
People Process and technology and the audit
Hey everyone, Dr. Brian Capra here from Genesis Chiropractic Software and Billing Network. Tonight I’m going to talk to you about how insurance companies leverage people, process and technology to beat the heck out of us and really kick us when we’re down, take our money and use it to audit other chiropractors. People, pretty simple one actually, a lot of their work is outsourced. We’re going to talk about automation with technology where they’re able to actually automate so many things where they don’t even need people. But when they do need people and you call, who do you get? You’re actually talking to somebody in India. So what do you think they’re paying them? They’re paying them maybe a dollar an hour. They’re paying them for your team member to call them. Hopefully it’s not you because it’s even worse if it’s you. But if you have a staff member calling them, maybe you’re paying them whatever you’re paying them, 12, 13, 14, 15, maybe more dollars per hour. That’s what you’re competing against. That’s the cost that they know they’ve got you beat as soon as you pick up that phone. Just by picking up the phone, you’ve lost. That’s the simple of it. That’s people, super simple. Process, let’s talk about your process. I have some notes. So forgive me if I’m looking down at my notes. Let’s talk about your process versus their process and how much manual labor there is on your end and how much manual labor there is on their end. Remember now, you’re paying somebody 15 bucks and hour. Let’s say they’re paying somebody nothing, well very little relatively for their manual steps. Let’s look at how many manual steps you have compared to them. So manual steps, benefit verifications, pre-certification, hunting and pecking for codes, modifiers, diagnosis code links, units, ordering your diagnosis codes, all that beautiful stuff. Documentation of your visit, submitting the claim, correcting claims that were wrong, posting EOBs, submitting to secondary insurance companies, finding unpaid, underpaid and denied claims, calling and following up on those claims, submitting supporting documentation when they ask for it, resubmitting claims, collecting patient balances, which is like a job in and of itself. Think of all those manual steps. You would need somebody to do them and you’re paying them whatever you’re paying them per hour. Let’s use 15 bucks an hour as an example. Now let’s look at the insurance company’s manual steps. Again, they’re leveraging all these things. Every business is made up of three things, people, process, technology. All they do is say, “How are we going to make it cost way more in people,, process and technology for the doctor than it will for us?” Not to mention, they have unlimited money. So let’s look at their manual steps. Answer the phone, when you call to follow up for an unpaid, denied underpaid claim, if you call, or if you call for benefit verifications, or if you call for pre-certs, then the other manual step is auditing you. That’s pretty much it. Why? Let’s talk about technology. They, again, have unlimited money and they have a huge database of doctors submitting claims to their database. They have massive amounts of money to invest in technology which includes automating all those steps, automating certain steps, and then using artificial intelligence to find the doctor that’s most likely to lose an audit. They look for trends. They look for trends in claims, your codes, your documentation, your follow up on claims, denials and underpayments and all that, or lack there of, if you don’t follow up. They automate the claim receipt. So they’re not actually having somebody receive a claim anymore and then process the claim. It’s just getting to them and it’s being processed through their technology in an automated way. They’re automating the claim receipt, the denials, the payments, the underpayments, the pre-certs, the ID of candidates for audits. So they’re automating all of that. Forgive me, I just lost my page here, so give me one second. They’re automating also, identifying the candidate, the people who are most likely to lose an audit because they have all of this mass amounts of data. This technology is spitting out, “Hey, this is the list of doctors that are most likely to lose an audit.” The insurance companies are not paying people to audit you. They’re not paying auditors in most cases. Those auditors are paid a percentage of what the actual settlement will be. There’s no loss for them. They don’t lose money, other than the technology they’ve invested in, once they find you and outsource you for an audit for the most part. I don’t want to oversimplify that. There’s a little bit more details. For the purposes of this video, just want to make sure you understand that once they outsource that and that person is getting basically a commission on your audit. Then there’s the audit, and now you have costs associated with that for yourself. Obviously, just the costs of hiring a legal team, but how about the fact that they send letters to patients saying, “Hey, FYI, your doctor is being audited.” How about a new patient killer or practice killer and attrition risk for your practice where patients are getting letters from their insurance companies saying, “Hey, your doctor is getting audited.” I’ve heard stories of clients that went through audits before they joined Genesis where they actually showed up at the patient’s home and knocked at the door at night waking the children up and saying, “Hey, did this doctor do this? Did you get these services at this doctor’s office? Because they didn’t support the proper documentation.” Just showing up at the patients’ houses. You also obviously have the legal defense. Those expenses are going to climb. You’re facing losing your license because once you get audited, there always a chance that … The best case is
Software Support Pitfalls – Chapter 14
Chapter 14 Software Support Pitfalls Where Software Support and Training Go off the Rails Software companies are notorious for overpromising and underdelivering. After you’ve paid for the software and start using it, you realize you’re not getting the support you need. At Genesis, we’ve identified what the problems really are: Having to stop your busy day and call the vendor every time you need support Wasting time on hold Leaving voicemails and sending emails that disappear into a black hole Forgetting that you sent the email or left a voicemail until days later when you need that problem solved again No way of knowing if someone is going to get back to you with an answer Getting their call when it’s not convenient for you What You Really Need What you really need is help when and where you need it. Usually, that’s in a specific part of the system. You need help relative to that problem in that part of the system. You don’t want to search the entire help system just so you can find the answer you need. You need the answer to your specific question right then and right there. What about new staff members? Who trains them? How often does that happen? You start on a system with the staff you have, and then you get a new team member. Who trains that person? Usually, the person who left is the person who knew the system the best. So how do you get the new staff member into the system and proficient in the system right then and there without you or someone else being responsible to train them? Genesis provides consistent training. If we didn’t, you wouldn’t get the most out of the system. I hear this all the time about other systems: “I don’t really use all of it. I don’t really know all of it.” This is an important concept. You need to be able to improve how you use the system over time, especially with Genesis. During the onboarding process, it’s easy to get the basic training on Genesis, but there’s so much more to Genesis. We make sure you get more and more out of the system as you go. The Onboarding Phase What data can be transferred from other systems? I get this question a lot, so it’s worth taking a minute to go over it. Patient demographics—name, birthdate, phone numbers, email address, mailing address—can be exported from most other systems and uploaded to Genesis. What cannot come over from other systems? The short of it is that data are stored differently in each system. They include billing and accounts receivable information (although you can add what the patient balance was in your old system), care plan data, images such as X-rays, and so on. The key to getting really great support with Genesis starts in the beginning with the onboarding process. Transitioning to a new system is never easy. There’s a lot that has to happen. Each new Genesis practice is assigned an onboarding manager who is dedicated to making sure everyone in the practice gets the training they need and that the practice is on track for the go-live date. Transitioning to Genesis usually takes six to eight weeks. On the first video call, the onboarding manager reviews things like these: Practice style, goals, and the go-live date Generating logins for each staff member System setup such as appointment types, fee schedules, hours of operation Mapping out the training steps for each staff member Sending test insurance claims Applicable third-party integrations such as credit card processing Each staff member’s required training tasks and how to use them Showing the owner/office manager how to track the staff’s training progress Where to find help in the system and how to reach the support team The schedule for future onboarding calls After the Onboarding Phase Training tasks Training tasks are role-specific for the practice, which means a CA’s tasks are different from an office manager’s tasks and a doctor’s tasks. Each staff member gets a series of tasks, one at a time. Each task is on a specific part of Genesis they will need to know. The task contains a training video and other explanation content, if needed. As staff members complete their training tasks, the Genesis team reviews them for accuracy and completion. If there are questions or corrections that need to be made, all of that is logged inside that specific task—sort of like a chat transcript. If screen-share training is needed on that task, there is a link the staff member can click on to schedule the session with the next available Genesis team member. That is a key step in the process that ensures everyone is “getting it” before the go-live date. In some cases, it also helps reassess if the go-live date is still realistic or needs to be adjusted. You’re starting to see how we’ve eliminated unnecessary phone calls and emails and improved results, accountability, and tracking. Showing the owner or office manager how to track the staff’s training tasks is the key step in transitioning to this new type of technology. In essence, this step is training the owner/office manager how to manage their staff using Single Point Management for everything in the practice moving forward. New Staff Members New staff training is vital to the ongoing success of a practice. Most software companies are unaware when a practice adds staff. At Genesis, we know exactly when that happens. In essence, we treat each new staff member the same way we did in the onboarding process. We proactively reach out and make sure their training tasks are mapped, ensuring a smooth transition to your office. Keep in mind that since Single Point Management is sending them tasks anyway, they are well aware of the things they need to do every day in your office. All you and your staff have to do is teach them how you would like them to
When Should You Outsource? – Chapter 10
Chapter 10 When Should You Outsource? Disclaimer: I own Genesis. Many of our clients outsource their follow-up to us. You might think that makes me biased. The truth is that many of our clients keep billing in-house as well. Each practice is different. Genesis makes a profit in either case, so my real incentive is to make sure every practice has real control over their insurance department and that we offer the best option for them. Since we offer both in-house and outsourced support, Genesis clients have the option to switch back and forth as their needs change. Step 1: Choose the Right Technology As you can see, if you do not have Single Point Management with everything integrated in the cloud, you are behind the eight ball. Step 2: Gain Control, Accountability, and Transparency Leveraging the Genesis system means you can see exactly how many claims need follow-up at any given time, from anywhere. You can see if your accounts receivable is within normal limits. What is within normal limits? The national average for AR >120 days is 17.7%. That means that on average, any given doctor does not collect 17.7% of the money he or she should from insurance companies. Statistics prove that if it takes you longer than 120 days to collect money owed to you, the chances of ever collecting it go down to almost 0%. With Genesis, you see how many claims need follow-up each day (and if your staff is keeping up) and your % AR > 120 days in real time. The Genesis average Across thousands of users, our average client % AR > 120 days is 7%. Many are 0%. Do the math: 17.7% – 7% = 10.7% increase in collections when using Genesis. Step 3: Decide What’s Best for Your Practice and Be Flexible You may already have a superstar biller. Leveraging Genesis will make their life easier and more efficient. My personal opinion is always to outsource because a great biller could also be great at doing other things in your office like helping get new patients. That being said, if you keep things in-house with Genesis and, God forbid, something happens to your biller and you need to outsource, it is as easy as flipping a switch. Genesis can take over right where the biller left off, with no fall in income. You can even outsource some billing such as Medicare only, for example, to Genesis. Step 4: Track the Results Regardless of what direction you go, with Genesis you always have a simple way to see if your billing department is up to par. You are no longer in the dark. You have more control and accountability than you have with any other in-house solution, even when you outsource with Genesis. The choice is yours. You are in control
Streamlined Interface – Chapter 9
Chapter 9 Streamlined Interface You might be thinking this all seems complicated. There is some truth to that. Winning isn’t easy, but the work it takes is not all on your shoulders. The smartphone is more complicated than your old flip phone, but you were willing to do what it took to learn the new interface because of the tremendous value it brought to your life. Genesis is like that smartphone, and it’s also like an iceberg. There is a lot to it, but most of the work is hidden—automated—and you do not have to look at it. For the office that uses Genesis, there are only a few places that you need to get used to interacting with it. Some of these are similar to what you are used to with other software, like the keypad on your smartphone. Then there is what is different. Here is a breakdown of what is the same, what is similar, and what is different. What Is the Same? Features that are the same are more advanced with Genesis, but there is a smaller learning curve. Scheduling Reports Patient information and transactions What Is Similar? Documenting your visits. What Is Different? The biggest difference is what we call the workbench. That is where you and your staff find all the tasks Genesis is bringing to you. Remember, these tasks are mission-critical for revenue, patient retention, and compliance. The fact that you do not have to find them anymore means you’ve just saved a ton of time every day for you and your team. The fact that in many cases Genesis is finding things that are frequently missed means your business will grow. There is no more wasted time looking for work in reports. There is no more wasted time doing work that could be automated. Now you just do the work that comes to you and make sure everyone did their work by the end of the day, just by looking at one number. If you can make this little but massively important shift in how technology is being used to beat insurance companies and serve more patients in a compliant way, you will experience a new level of freedom and satisfaction you would have never thought possible before. The following chapters are questions Genesis receives all the time. Many times, there are misconceptions about how various software platforms address these issues. For example, the traditional problems that doctors encounter with outsourced billing services no longer exist when they use Genesis. Many older software companies say that cloud-based software is less secure or that cloud-based software prevents doctors from owning their patient data. I am not sure if they are purposely not telling the truth or if they simply do not know the truth. In either case, you should know the truth about cloud-based software, so I’ve included a chapter dedicated to that.
The Innate Intelligence of Your Chiropractic Practice
The Innate Intelligence of Your Chiropractic Practice We all graduate from chiropractic school understanding that the human body has an Innate Intelligence that allows it to heal itself if interference is removed, such as through an adjustment. But, have you ever thought that the problems in your practice might resolve themselves and your practice might run smoothly if interferences are finally removed… Things like memory managing everything, your staff never knowing which tasks they are supposed to perform or if they’ve actually been done and the hundreds of other little things each day that destroy the optimal performance of your practice? What if your chiropractic practice had its own Innate Intelligence that could do just that? Well, that’s exactly what you get with Genesis Chiropractic Software according to Dr. John Maher of Valley Center Chiropractic, just one of the happy doctors using our system. Dr. Maher says, “I looked at all the systems. Here is the difference. While the others are going to cloud base Genesis has been fine tuning their cloud for years and years. Do you have a team of people that are working for you every day after you leave the office? Before you arrive at the office?” “If there is a problem, they are already fixing it before you know about it. I love it. In my humble opinion, Genesis is like Innate Intelligence of the Chiropractic Office. It runs behind the scenes taking care of all the vital functions allowing your educated brain to focus on what you should be – your people. Enuf said!” That really does sum up what Genesis Chiropractic Software has to offer for your practice. With Genesis, instead of juggling all of the little details and still wondering if someone might have dropped the ball, you know that each and every task it takes to run your practice optimally and create an amazing patient experience has been handled. You get to focus on what you went to school for… what you do best – helping patients – rather than micromanaging your way through every day. Your goal as a chiropractor is to eliminate the interference in your patients’ bodies so that their bodies can do exactly what they were designed to do – heal themselves. Why not put the power of Innate Intelligence to work in your practice as well, eliminate the day-to-day interference that keep your practice from true success, and finally achieve the practice of your dreams. With Genesis Chiropractic Software on your side, you can do it. Find out more by scheduling your own appointment right now. Clicking the button in the bottom right will open a calendar to pick a date. Real numbers from your chiropractic practice will be used to show you how Genesis will improve 5 areas of your practice. We call it a Dream Practice Analysis. Find out and then you can make an informed decision about increasing your revenue 62%, increasing your patient retention 26% and increasing your documentation compliance 32%, all in 33% less time as our clients have.
The “Holy Grail” of Chiropractic Practice
How Your Chiropractic Practice Can Optimize Patient Care and Practice Efficiency while Maximizing Profit Being able to optimize patient care while running an efficient practice and still maximizing profit is the holy grail of chiropractic practice. Running a successful chiropractic practice is a juggling act. You have to keep so many balls in the air at any time – you have to provide great patient care, manage your staff, ensure proper billing and follow-up, handle the paperwork and complete a thousand other tasks just to get through a single day. That makes being able to optimize patient care while running an efficient practice and still maximizing profit, the holy grail of chiropractic practice. So, how do you do that? How do you accomplish all of those things? Luckily, the answer is simple…. You need a chiropractic software that is proactive in your practice rather than reactive to reports so that your revenue, patient retention and documentation compliance is greatly increased – one with artificial intelligence that finds the work for your staff so their productivity is greatly increased. Here’s why… Efficiency, Maximize Revenue Collection and Better Patient Care. Efficiency With this type of chiropractic software, your EHR and insurance billing follow-up services eliminate double entry and human error. And, when it’s cloud based, you save time also by documenting everything wherever you are on your iPhone, iPad or computer. A great system lets you speed up charting with customizable chiropractic forms and provides an easy-to-use patient scheduling tool to optimize your practice’s calendar and automatically sends email/text/phone appointment reminders, saving you and your staff valuable time. That’s what you can expect with Genesis Chiropractic Software and why our software was designed by chiropractors using the same technology as major firms, like Amazon, Apple, The Ritz-Carlton and Zappos use to ensure their business runs optimally, efficiently and at maximum profits every single day. But, don’t take our word for it. Here’s what just one of our happy docs has to say… Dr. Vito Spadafino from West Suburban Wellness says, “Genesis gives you quick access to vital information when you need it, is very customizable, cloud based is great, and keeps the system up to date on ICD10’s which helps for diagnosis and billing.” Maximize Revenue Collection And even better, with Genesis Chiropractic Software, your practice can maximize revenue collection as well. That’s because with Genesis, you can submit claims quickly and easily straight from our EHR for insurance, Workers Comp and more. And, you can ensure real-time insurance eligibility so that you know you will get paid. Genesis gives you full control over your revenue cycle management so that you know at any given moment which claims have not been paid and exactly what you need to do to follow up. Our system even sends alerts to your staff to remind them to handle the necessary tasks, taking the hard work of management out of your hands. Better Patient Care Last, but definitely not least, Genesis ensures better patient care for your practice by significantly improving the patient experience. Our chiropractic software does this by handling the mission critical points of the patient experience, things that you have to follow-up with in real time or risk losing your patient. Genesis ensures that every task performed by you and your staff each day, from scheduling to billing, inventory, collecting recurring cash payments is performed optimally so that you can offer the best patient experience possible. So, if you’re tired of the juggling act, get Genesis Chiropractic Software and grab the holy grail of chiropractic practice – awesome patient care, amazing practice efficiency and maximum profits. Find out more by scheduling your own appointment right now. Clicking the button in the bottom right will open a calendar to pick a date. Real numbers from your chiropractic practice will be used to show you how Genesis will improve 5 areas of your practice. We call it a Dream Practice Analysis. Find out and then you can make an informed decision about increasing your revenue 62%, increasing your patient retention 26% and increasing your documentation compliance 32%, all in 33% less time as our clients have.
Chiropractic Software Increases Insurance Collections by 10%
Using Genesis Chiropractic Software will Increase your Insurance Collections by 10%. The average new client for Genesis increases their insurance collections from billing by 10%. If your practice isn’t average, then your practice will collect more. The way we do that is by focusing on follow-up and automate everything else. Learn how by understanding every step of the chiropractic insurance billing process from generating the claim to submitting it to following up and finally to payment for services rendered.
Support and Onboarding for Chiropractic Software
Your journey begins with the Integration Team, who will guide you through the transition and setup of your account. Following that, you’ll be introduced to your Coach, the Billing SWAT Team, and the Support Team. Your Coach serves as your primary point of contact and liaison with all these teams. For any questions or issues, always start by reaching out to your dedicated Coach, who will then escalate your concerns to the appropriate team members. Once you’re logged into Genesis Chiropractic Software, you’ll notice a square button with a question mark on each screen. Clicking this button will open a help page featuring text, images, and videos that explain the screen’s purpose and provide detailed usage instructions.
