ClinicMinders make our company what it is. We hire for attitude over experience and we pride ourselves on attracting and retaining people with COURAGE.
COURAGE to stick to our Core Values and help providers remain independent and grow. We also believe in radical transparency, so we publicly share Core Values with anyone who is interested in our approach to work. This fanatical focus is more than a mantra; it is evident in our software, our support, and the services we keep adding. And doing so makes us ecstatic.
ClinicMind offers great benefits, an attentive team, and a flexible and professional work environment
ClinicMind offers a work-from-home (WFH) employment structure for work-life balance and professional growth. WFH benefits promote job satisfaction, family focus, and productivity.
ClinicMind leverages its access to the global talent pool and fosters a strong remote company culture through adherence to the core values of excellence, learning, and teamwork.
ClinicMind’s core values—Excellence · Learning · Teamwork guide everything we build.
With 150 in‑house analysts, half a dozen BPO partners, and a proprietary billing platform, we now need a P&L‑owning executive to deliver best‑in‑class collections, continue to improve performance, automate, and meet the RCM needs of a rapidly growing client base.
Mission for This Role (First 12 Months)
Raise Net Collections to ≥ 97 % while cutting Denial Rate below 4 %.
Reduce DSO to < 30 days and Cost‑to‑Collect by 10 %.
Implement two automation sprints per quarter in partnership with Product & Engineering.
Key Responsibilities
Operational Leadership
Full P&L for 150 internal FTE + BPO vendors (SLAs, penalties, expansion).
Weekly Power‑BI dashboards covering Net Collections, DSO, Denials, A/R > 90, Cost‑to‑Collect.
Process Automation
Champion RPA (Robotic Process Automation), AI‑denial prediction, and payer‑API integrations; build ROI cases and run UAT (User Acceptance Testing)
Lead quarterly Lean/Six‑Sigma Kaizen events
Team & Culture
Scale, coach, and performance‑manage teams of 50‑500 team members across coding, billing, collections, and analytics.
Embed Excellence, Learning, Teamwork via joint on‑shore/off‑shore OKR sessions, SOPs, and Continuous Training program.
Vendor & Compliance
Negotiate BPO rates, enforce turnaround‑time SLAs, and run continuous quality audits.
Ensure HIPAA, payer‑policy, and SOC‑2 compliance; serve as primary audit contact.
Stakeholder Alignment
Partner with Engineering on RCM roadmap; Finance on cash‑flow forecasting; Sales on client RCM onboarding.
Responsibilities and Qualifications
10+ years leadership of high‑volume (> $500 M) RCM organizations, including offshore BPO governance.
Proven record of reducing DSO ≥ 20 % and Denials ≥ 30 % within 12 months.
Hands‑on experience steering EHR/RCM product backlog or large‑scale automation roll‑outs.
Deep knowledge of chiropractic, physical therapy, and mental health payer rules and coding compliance.
Data‑driven operator; expert with SQL/Looker/Power‑BI and at least one modern billing platform.
Bachelor’s in Business/Health Admin; MBA / MHA or Six‑Sigma Black Belt preferred.
Communicates with radical candor; builds trust across cultures and time zones.
Coaches leaders through change; celebrates wins and learns from misses.
Operates as an owner—fixes what’s broken before being told.
Why ClinicMind
Lead a 150‑person team inside a fast‑growing SaaS + services platform.
Direct influence over product automation roadmap and AI investments.
Competitive salary, performance bonus tied to the KPIs above, equity option pool.
Must Have:
ClinicMind is a health technology company delivering comprehensive EHR, RCM, and practice management solutions. Our mission is to empower healthcare providers. Mainly chiropractors with intuitive, scalable, and compliant technology that simplifies workflows, enhances patient outcomes, and maximizes revenue cycle efficiency.
Position Summary:
The Chief Chiropractic Officer (CCO) will serve as the strategic and clinical leader for chiropractic initiatives at ClinicMind. This executive will shape the company’s vision and direction for chiropractic care, guide the development of chiropractic-specific technology solutions, and represent ClinicMind within the broader chiropractic profession.
Key Responsibilities:
Strategic Leadership: Define and drive ClinicMind’s vision for the chiropractic profession, ensuring alignment with market trends, regulatory changes, and future innovation.
Product Influence: Partner with product and engineering teams to guide the development of next-generation chiropractic EHR and practice management software.
Clinical Oversight: Ensure clinical relevance, compliance, and usability of chiropractic-specific features in ClinicMind’s platform.
Thought Leadership & Advocacy: Actively participate in chiropractic associations, conferences, publications, and key industry events as a ClinicMind representative.
Education & Mentorship: Serve as a voice and mentor for the next generation of chiropractors through educational initiatives, webinars, and community engagement.
Market Insight: Monitor competitive landscape and identify opportunities to improve ClinicMind’s positioning and services for chiropractic professionals.
Collaboration: Work cross-functionally with the CEO, CTO, Marketing, Product, and Sales teams to ensure chiropractic users’ needs are met and exceeded.
Must-Have Skills & Qualifications:
Vision for the Chiropractic Profession: Proven ability to define, articulate, and lead strategic direction for chiropractic care in a digital environment.
Industry Engagement: Demonstrated history of active participation in major chiropractic associations, national/international events, and published contributions in respected journals or media.
Technology Proficiency: Strong understanding of practice management and EHR systems, especially in relation to office workflow and compliance.
Leadership in Software Evolution: Deep interest and capacity to influence the future of chiropractic software through direct product feedback and innovation.
Doctor of Chiropractic (DC) degree and current or prior licensure required.
10+ years of clinical chiropractic experience, with at least 3–5 years in leadership, advisory, or health tech roles preferred.
What We Offer:
Opportunity to lead innovation in the chiropractic profession on a national scale
A collaborative, mission-driven environment at the intersection of healthcare and technology
Competitive executive compensation
Flexible remote working arrangement
The chance to directly impact how chiropractors deliver care and manage their practices
The Manager of Vendor Management (RCM) is responsible for overseeing, optimizing, and strengthening relationships with third-party vendors that support the healthcare revenue cycle. This role ensures vendors deliver services that align with organizational objectives, compliance standards, and performance benchmarks, while continuously seeking opportunities to enhance financial performance, operational efficiency, and patient experience.
Key Responsibilities
Vendor Oversight & Relationship Management
Serve as the primary point of contact for all RCM vendor relationships (e.g., billing, collections, coding, eligibility, denial management).
Negotiate, review, and manage vendor contracts and service level agreements (SLAs).
Monitor vendor compliance with contractual, regulatory, and organizational requirements.
Foster collaborative, performance-driven partnerships with vendors.
Performance Management & Analytics
Establish and track vendor KPIs (collections, DSO, denial rates, clean claim rate, etc.).
Conduct regular performance reviews with vendors and internal stakeholders.
Identify underperforming vendors and develop corrective action plans.
Prepare and present vendor scorecards, dashboards, and executive-level reports.
Operational & Financial Optimization
Partner with internal RCM leadership to align vendor services with strategic revenue cycle goals.
Drive initiatives to reduce denials, improve cash acceleration, and optimize patient financial outcomes.
Evaluate cost-effectiveness of vendor solutions; recommend opportunities for savings or reinvestment.
Ensure integration of vendor services with internal RCM operations and technology platforms (e.g., Epic, Cerner, Athena).
Compliance & Risk Management
Ensure vendor adherence to HIPAA, CMS, payer requirements, and organizational compliance policies.
Mitigate risk by maintaining strong oversight of vendor handling of PHI and financial data.
Partner with compliance and legal teams to address audit findings or escalations.
Qualifications
Bachelor’s degree in Business Administration, Healthcare Administration, Finance, or related field (Master’s preferred).
5+ years of progressive experience in healthcare revenue cycle management, with at least 2–3 years in vendor or contract management.
Proven success in managing vendor performance, contract negotiations, and financial outcomes in a healthcare RCM environment.
Skills & Competencies
Strong knowledge of RCM processes: patient access, coding, billing, denials, A/R, collections.
Excellent negotiation, relationship management, and vendor governance skills.
Analytical mindset with the ability to interpret data and drive actionable insights.
Strong communication and presentation skills with executive presence.
Proficiency with RCM technology platforms (Epic, Cerner, Athena, Meditech) and vendor performance dashboards.
Key Success Metrics
Vendor SLA and KPI achievement (collections, DSO reduction, denial turnaround).
Improved NCR (net collection rate) and reduced A/R >120 days.
Cost savings and/or ROI from vendor contracts.
Compliance audit readiness and vendor risk mitigation.
Strengthened vendor partnerships aligned with organizational RCM goals.
ClinicMind, the nation’s leader in multi-specialty Electronic Healthcare Records (EHR) software and Revenue Cycle Management (RCM) services, is looking for a full-time Credentialing Specialist. If you’re excited to be part of a winning team, ClinicMind is a perfect place to get ahead.
RESPONSIBILITIES
Handle credentialing needs for our clients (Group and/or Individual) who are US-based health care providers, diagnostic laboratories and medical facilities as preferred providers in health care networks. This entails the following tasks:
QUALIFICATIONS
MUST HAVE:
The RCM Manager will play a key role in supporting the Director of Revenue Cycle by overseeing day-to-day operations, driving process improvements, and ensuring efficient and accurate billing and collections. This role requires strong leadership, operational expertise, and the ability to build accountability within the team to achieve performance and quality standards.
Apply Now
Key Responsibilities
Revenue Cycle Support & Strategy
Partner with the Director to develop, implement, and refine revenue cycle strategies, processes, and improvement initiatives.
Ensure continuous optimization of billing and collections to maximize revenue.
Operational Oversight
Coordinate with Revenue Cycle supervisors and managers to streamline claims submission processes.
Perform internal audits of high-value and high-risk claims to identify gaps and drive revenue optimization.
Monitor and review all revenue cycle interfaces, recommend solutions, and support the implementation of process enhancements.
Compliance, Policies & SOPs
Keep staff and clients updated on billing SOPs, policies, and protocols.
Ensure revenue cycle policies and procedures are regularly reviewed, updated, and clearly communicated across the team.
Performance Management & KPIs
Establish and enforce KPIs with a focus on reducing turnaround times, improving productivity, and maintaining quality metrics.
KPI benchmarks include:
Accounts receivable over 120 days: <10%
Rejection resubmission: <7 business days
Communicate operational bottlenecks and escalate when needed to prevent delays.
Track, analyze, and report on productivity to ensure processors meet or exceed targets.
Denials & Error Prevention
Coordinate with providers on medical necessity-related denials and implement preventive measures.
Compile and analyze billing error data and develop corrective action plans to reduce errors.
Training & Development
Conduct training sessions for staff on RCM functions, SOPs, and performance standards.
Provide coaching, mentorship, and professional development opportunities to direct reports.
Promote accountability, ownership, and alignment with organizational vision, mission, and values.
Leadership & Reporting
Prepare audit reports and performance dashboards for leadership review.
Anticipate operational challenges, recommend solutions, and ensure leadership is updated on performance outcomes.
Participate in special revenue cycle projects and payer contract reviews as assigned.
Qualifications & Skills
Bachelor’s degree in Business Administration, Healthcare Administration, Finance, or related field (Master’s preferred).
5+ years of progressive experience in healthcare revenue cycle management, with at least 2–3 years in managerial position
Proven success in managing RCM.
ClinicMind is a leader in providing innovative solutions for healthcare practice management, delivering tools that empower clinics to run more efficiently while enhancing patient engagement. Our PatientHub platform enables seamless communication, scheduling, and interaction between patients and providers.
We are seeking a highly skilled Support Specialist to join the PatientHub Team within our Service Delivery division. This is a client-facing role that requires strong technical knowledge, excellent communication skills, and the ability to troubleshoot and guide customers effectively in a fast-paced, tech-driven environment.
Apply Now
Responsibilities
Serve as the first point of contact for PatientHub clients, providing professional, empathetic, and timely support.
Troubleshoot, diagnose, and resolve issues related to the PatientHub platform and integrated technologies.
Handle Level 2 support responsibilities, taking ownership of escalated technical issues that require deeper investigation and resolution.
Perform advanced troubleshooting and work cross-functionally to coordinate resolutions across multiple teams.
Leverage GoHighLevel expertise to configure, optimize, and support client workflows.
Assist clients in adopting and effectively using AI and Machine Learning technologies within PatientHub.
Document and escalate technical issues to the appropriate teams when necessary.
Collaborate cross-functionally with the Service Delivery division to ensure a seamless client experience.
Educate clients on system best practices, including communication, scheduling, and engagement tools.
Maintain accurate and detailed records of client interactions and resolutions.
Stay current on updates, tools, and best practices relevant to PatientHub, GoHighLevel, and industry trends.
Qualifications
Fluent English communication skills (both written and verbal) are required.
2+ years of hands-on GoHighLevel experience (certification strongly preferred).
3+ years of customer service experience in a client-facing environment.
Experience working with Machine Learning / AI technology.
Strong problem-solving skills and the ability to manage multiple tasks effectively.
Demonstrated ability to work independently in a remote setting.
Experience with websites and SEO is a plus, though not required.
Must Have
Reliable broadband internet connection and a dedicated, quiet workspace for remote work.
High comfort level working on Eastern Time Zone/US Shift
Laptop/Desktop with at least 16 GB
We are a Health IT and RCM service company with a leading-edge EHR software product and a medical billing BPO. We are looking for an enthusiastic Account Executive. If you’re excited to be part of a winning team, ClinicMind is a perfect place to get ahead.
The Account Executive will be responsible for identifying, nurturing, and closing new business opportunities within the healthcare space. You will work closely with marketing, product, and customer success teams.
Responsibilities:
Own the full sales cycle: prospecting, qualification, product demos, proposal development, and contract negotiation.
Develop and maintain strong relationships with key stakeholders in hospitals, clinics, and healthcare organizations.
Understand client needs and effectively communicate how our technology addresses pain points and delivers ROI.
Maintain a robust pipeline using CRM tools
Achieve and exceed monthly and quarterly sales targets.
Collaborate with Marketing to refine messaging and generate qualified leads.
Provide feedback to Product and Customer Success to align offerings with market demand.
Stay current on industry trends, regulatory changes, and competitive landscape.
Requirements:
2–5 years of experience in B2B SaaS sales, preferably in healthcare or health IT.
Proven track record of meeting or exceeding sales quotas.
Strong understanding of the healthcare market (providers, payers, EHR systems, RCM)
Excellent communication, negotiation, and presentation skills.
Self-motivated with strong time management and organizational abilities.
Proficiency in CRM and sales engagement tools.
Experience selling to healthcare providers, RCM teams, or hospital systems is an advantage.
Knowledge of HIPAA compliance, EHR systems, or healthcare billing workflows is an advantage.
Position Requirements
Must have stable internet connection minimum of 25 MBPS
Must have a mobile data plan as a backup
Must be comfortable working the US business hours (EST)
Must own a PC or laptop with at least 16 GB of memory
We strive for excellence throughout our hiring process.
We share the purpose of making a lasting change in the healthcare industry by building together state-of-the-art software and using it to level the playing field with the payers.
We invest our energies in learning and mastering our skills, and we grow our responsibilities in step with our professional and business growth.
ClinicMind provides one complete platform for software and services, allowing practice owners to manage the full-cycle of patient care effectively and efficiently.
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