Cristyn Boeling
Director, Onboarding
Oversees EHR training and onboarding to ensure smooth practice implementation.
Support
How can we help?
Pick what fits your situation. Practices rate our support 9.3/10 on G2.
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Call (234) 254-2255
Urgent or system down
Call the Help Desk. Monday to Friday, 8am–8pm ET; emergencies 24/7.
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Open a ticket
A question that can wait
Sign in and open a ticket from inside ClinicMind.
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Book a time
Training or a how-to
Book a Help Desk session for setup questions or one-on-one training.
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Book a call
Billing, invoice or contract
Your account manager handles contract and account questions.
What's included
What your support covers
From the first setup call to the questions that come up years later.
Onboarding
A 30-day plan that takes your practice from setup to go-live.
Training
Free for every staff member: online courses with certificates and one-on-one sessions.
Coaching
A dedicated coach for your business goals, not only the software.
Day-to-day help
Tickets, chat, email and phone, with emergency cover around the clock.
Our team
The people who run your support
Directors
Kathleen Casbarro
Director, CSM
Leads billing resolution for complex specialties through ClinicMind's BRIDGE program.
Jeremy Lee
Director, RCM
Manages professional billing and revenue cycle operations for client practices.
Customer support
Jack Knight
Manager, EHR Customer Support
Leads the EHR support team that answers client tickets, chat, email and phone.
Rik Lorenzo
Manager, PatientHub Customer Support
Leads customer support for PatientHub, ClinicMind's patient engagement platform.