Tips to Reduce Patient Balances
Reduce Patient Balances with Genesis Chiropractic Software Patient balances… what are yours for your practice? How do you know who has a patient balance and who doesn’t? How do you keep patient balances from accruing? Did you know that your patients undervalue your chiropractic care if they don’t pay anything? The monetary value helps when they need to be constantly reminded of the value of chiropractic until they become raving fans and they refer everyone they know to your practice. This is a great idea but how do you find out what they owe you? Several tools for determining your patient balances are built into Genesis Chiropractic Software. You can determine your Accounts Receivable Breakdown, Account Balances and Patients with reports. Then you can set notifications to pop up on the Scheduler when your patient checks in, so they make a payment each visit. These tools have been integrated into your Genesis Chiropractic Software, so please put them to good use. Use these tools to reduce your outstanding patient balances. Why? Because happy patients and happy staff makes a practice owner very happy. Watch this Free Webinar to find out more from Jason Barnes, and to see exactly how it works. Enter your information and watch it immediately below. Read the transcript: Jason Barnes: To start with today, we’re actually going to introduce today’s topic as Patient Balances. This is something that every single practice we deal with has to deal with in one way, shape or form, and how you approach it matters has been what we found. So today we’re actually going to talk mostly about an approach, and then we’re actually going to get into some of the specifics of how you can actually implement a solution within Genesis. So we’re actually going to get started. So I’ve done this before in a few other presentations, we’re gonna define the problem, measure it, address it and see what you can do to actually prevent it moving forward. And that’s patients who don’t pay don’t value the service. Now, “Not going to value the service,” that’s one thing. And it’s something we really want if in the bud, however they don’t value the service and they stop coming, that’s okay. If they don’t value the service and they keep coming yet they don’t pay, how do you know about it? Are you detecting that, and what are the mechanisms in place to take care of those situations? That’s with active patients, but what about balances where you can’t actually reach a patient? We’re going to address that today, too. Measure it. How do you know how big of an issue this is for your practice? We are going to go through the different ways that you should be looking at that. What do you do when somebody’s got a balance? How are you notified? What is it that you and your staff have in place right now to actually tackle this problem when a balance exists? And we’re going to go all the way through from cash patients, to insurance patients, to ones that switch over. And we want to make sure they actually have some policies and procedures in place that you can utilize to make sense of all that, but you don’t have to sit there and monitor and scrutinize. There are ways of actually setting this up where you can you can check to see if these things are working from the desk. And finally and most importantly what is the set up? Are you set up to prevent patient balances from occurring? And if there is going to be a patient balance because I don’t want to be naive thinking there aren’t going to be any, what are we going to do from keeping them from growing from small to large and perhaps even jeopardizing your practice? And we’ll do some toggling back and forth today as we actually get into each issue with the Genesis system and actually show you those things. So defining the problem is actually finding the patients with balances. That’s the problem in it of itself — locating those patients that have balances. Everybody’s got a report. I don’t know any of our competitors out there that don’t have a report. However now you have stumbled into, “I’ve got a report of people with balances, what am I going to do, what is the mechanism of actually following up?” And I’m going to keep going over that particular point over and over again is what is the mechanism to actually do something about it? So we want to find those patients early, we want to find them often. Whenever there is a problem we want to make sure the staff at every single step knows about it, and most importantly and I put it in parentheses at the end here, “(Don’t treat for free).” Most of the practices that we work with have hearts as big as Texas and that’s great. And if you want to treat for free I don’t want to stop you at that, but that’s not the situation I run into. We want to keep balances from growing and we want to handle balances when they actually happen. We want…the problem we’re trying to solve is, “What do I do when I actually identify it? What are the ways I’m going to engage a patient etc.?” So we’re going to get into that. I really hope that the noise behind me is not coming through too loudly. There’s about a half dozen leaf blowers going on 25 feet from me. So…and here’s where we start to get into the nitty-gritty. We’re actually going to start measuring these problems, and we’re going to go in order here: Total Patient Balance – What is it for your practice? And this is where we’re going to toggle over and here’s Genesis. The home screen looks like your practice when you log in. Where does one go to see what your
What Are We Thankful For People?
We Are Thankful for at Genesis Chiropractic Software With the holiday season here, I just wanted to take this chance to tell you all what we here at Genesis Chiropractic Software are thankful for. Often as a business we get in the mode of just demonstrating how our product works to help our potential clients but the holidays remind us to be thankful for the things we already have. So, today, I want to talk about how grateful we are for the over 7,000 users who have already leveraged the power of Genesis to make running their practices easier and more profitable. I want to thank Dr. Charles Majors who said to us, “As a chiropractor, my number one thing is putting my hands on patients and changing their lives… not having to worry whether the money is happening. With Genesis and Billing Precision, it’s like having an amazing C.A. (chiropractic assistant) in your practice, who is collecting and getting it done.” Dr. Majors, we are thankful for you and your practice. We are happy that we have been able to work with you to increase your practice’s patient retention, collections, compliance, and more. I want to thank Dr. Chris Zaino, a Genesis user who says that our software has given him the power to connect with his patients in a split second. We are thankful to partner with Dr. Zaino and watch the amazing increase in patient compliance his practice has experienced. I also want to thank Dr. Jason Haas who told us that Genesis, “gives our practice an incredible certainty we couldn’t get with other practice software.” And, Dr. Troy Dreiling who said, “One of the issues that always comes up is billing… Genesis Chiropractic Software and working with them has been amazing for me. I have tried lots of different software. The staff would put in the CPT codes and the diagnosis codes or they’ve tried to do the chart notes and help me. We’ve hired different companies or different employees to do the things that actually help get our billing done and in compliance… Genesis Chiropractic Software has been amazing at that. Number one, it’s very, very easy.” These are just a few of the testimonials we have received from practices using Genesis. And, every time we read a new one, we are reminded of why we do this in the first place… to leverage the power of the patient experience to build stronger, better, more profitable chiropractic practices. It is working with doctors and practices like these every day that make being part of the Genesis Chiropractic Software team so rewarding. Being able to see every day practices go from struggling to successful… watching practices use Genesis to increase patient retention and compliance, improve collections, and boost the patient experience. Here at Genesis, we are thankful for our clients… our partners in healthcare.
Move Your Chiropractic Software to the Cloud
7 Hidden Benefits Of Moving Your Chiropractic Software to the Cloud The cloud is now used in everything from the banking you do online to shopping on Amazon. What you may not know is how moving to the cloud can help your Chiropractic office run more smoothly and efficiently, provide the highest quality patient experience, and even protect you and your patients in the event of a disaster. Let’s take a look at four benefits you may not have thought of that come with moving your practice management to the cloud with Genesis Chiropractic software. Benefit # 1 – Works on any computer Because Genesis Chiropractic Software is in the cloud and works on a browser you can use it on any of your current computers or tablets as soon as you become a client. Mac, PC, iPad. Anytime, anywhere, from anywhere there is a internet connection. Benefit # 2 – No server hardware necessary With Genesis’ cloud-based system, all you need is an internet connection to be up and running. No expensive hardware installations are required to immediately put your practice management system in place and begin streamlining your day-to-day operations and providing the best patient experience possible. In fact, thanks to the widespread availability of high-speed internet options, it has never been easier for your Chiropractic practice to take advantage of the benefits cloud-based technology delivers. Benefit # 3 – No in office down time Since Genesis is online, you can run all of your computers off of one hotspot or cell phone connection should your internet connection fail. Most newer computers have their own battery source where in the past this was limited to just laptops and tablets. That means that even when the power goes out you can still run your entire office with just a cell phone connection. No interruption in patient flow. Benefit # 4 – Speed Genesis has thousands of users accessing its’ database of millions of patients each and every day. Doctors are astounded by the speed of the system. With other systems you’ll notice the system gets slower and slower the more patient data you add to the system. Benefit # 5 – Fast and easy implementation With Genesis Chiropractic software, transitioning to the cloud is quick and intuitive. There are no implementation hurdles to overcome and our coaches meet with our clients monthly to ensure the best results from Genesis’ fully integrated Scheduling, EHR, and billing services. Genesis will even assist you when needing to transfer patient demographics from your old system. Benefit # 6 – Unmatched security With Genesis and our cloud-based practice management system, you can be assured of the highest possible security for your patient records. You still own your data. Contrary to what most non-cloud based software companies tell prospects. Your data is stored in HIPAA compliant data centers with redundant onsite and offsite backups. There is a team onsite 24/7 should there ever be a problem with any of the servers. All data changes are protected bank-level security and encryption. Two factor authentication for those that choose to take their security to the next level and stay ahead of security standards. You can make sure different employees have different access levels to the system and even prevent them from logging into Genesis when they are not in the office. Eliminates your liability. All healthcare business are required to carry insurance on their data security. Most are unaware and never get it leaving a huge liability exposed. Storing your PHI in Genesis mitigates this risk. Security with Genesis is the new industry standard and unmatched. Benefit # 7 – Protection from data loss In the event that a disaster strikes, Genesis Chiropractic software offers an additional benefit with its cloud-based technology – secure data backups. Even if you suffer a fire, flood, or tornado, your data can be accessed when you need it. The Genesis data center took a direct hit from hurricane Sandy and experience zero downtime for any of its’ clients across the country and overseas. Genesis Chiropractic practice management software and chiropractic billing service offers both cloud-based ONC-certified software and a rich set of built-in and optional chiropractic software services you can easily implement in your practice. Because of this, Chiropractic software reviews consistently places the Genesis chiropractic EHR, chiropractic soap notes, customer service and chiropractic billing services as tops in the industry. The Genesis system is designed and built by chiropractors for chiropractors, integrating leading technology with easy-to-launch chiropractic practice management software system; a chiropractic software platform that is affordable and powerful enough to help you automate your practice management and increase your practice profitability and provides unmatched security and protection in the event of a disaster. When it comes to choosing a practice management system for your Chiropractic practice, the benefits of that come with moving to the cloud make it the clear winner.
How to Use Patient Care Plans
Do you set-up care plans for your patients? Care Plans for your patients is a critical tool that you need to use in your Chiropractic Practice. How do you track the financial commitments of your patients on plans as well as their scheduled visits throughout the time period of their plan? One patient visit is never enough to completely solve their problem so how do you track it all? View this free webinar to see how to create your patient plans of care and then apply automation to them. Automatic care plans will save you a lot of time and you won’t have to memory manage any of it. You can even setup a notification when visits are running out. Plus, projecting staffing and cash flow levels will be easier and more accurate. Learn how with the free webinar that can be viewed right on this page. Read the transcript: Jason: All right, well, we’re gonna get started. Thanks, everyone, for joining us today. And one of our hotter topics, I would say, in just the sense that it comes up quite a bit because one of the features that we’re going to review today is one that is used quite often. And today, we’re actually gonna get into the nuts and bolts almost immediately. Lots of people use care plans, and let me be very clear what I’m talking about when I say care plan is this is not something…we’re not reviewing anything clinical today, we’re not talking about how to diagnose somebody, or how to treat them or even speak to them about that treatment. Today, we’re talking about how are you gonna track the financial commitments that you put in place for the patient, as well as their scheduled visits throughout a prescribed either time frame or set number of visits. So that’s the topic for today. And care plans are something that people ask about in a lot of different ways because not everybody uses them the same. Jess, you’ve gotta come across lots of folks who use care plans different from one another. Is that pretty common? Jessica: Yes. Jason: So today, we’re going to review the nuts and bolts of that care plan, how you can use it with your patient, how it’s beneficial. And we’d love to field any questions that people have regarding ways that they would like to apply it. Before we get into that, just the why, is something I always like to start with. Patient walks through your door and you want to help that person achieve and realize their health goals, maybe their fitness goals or both. And that patient at some point has to commit to more than one visit to make that happen. With almost every single clinician that we have in our system, one visit is never going to solve the problem. They’ve gotta commit to changing lifestyles, and changing habits. And our doctors are going to have to work with that patient and specifically coach them through, and treat them multiple times to get them there. That being the case, that commitment for that type of lifestyle change can span weeks, months, and sometimes even I’ve seen care plans last for entire calendar years. So today, as we’re going over those, we wanna to make sure that we understand how they’re going to be charged, how they’ll make payments, and then finally, how they’re going to schedule those visits, coupled with how are you gonna know when a care plan is off track? So we’re actually gonna go over all of those things today while talking about care plans and, Jess, this is where I’ll ask you to start jumping in and helping us here. Care plans, when somebody asks how to do it, I’d like to go through basically top to bottom creating one, setting up notifications, and then showing everybody who’s on today, how we would go about the workflow of where we would see those notifications and running reports. So can you start with the nuts and bolts on how to create one? Jessica: Sure, and I’m actually going to go ahead and create a new patient who will not have a care plan already created. So I’m just making up some information here, and create an account real quick. Jason: I looked at our webinar from last week, one Ctrl+ might do you some good just for the way that people are seeing it. And then if anybody ever has any questions, if they could chat them in, we’d be happy to answer them. Jessica: So I’m going to go into the Patient Care Plan tab, the CP tab. So this Care Plan tab is absolutely blank. It’s a new patient, never had a care plan set up a before. So what you’re gonna do, you’re gonna come down to the bottom because the top part would lift all…any care plans that are on this patient’s account. And I’m going to hit the New button. Hitting this button will give me an asterisk next to each of the required fields. So the first thing you’re gonna do is you’re gonna name your care plan. What I see many practices do is they come up with a naming convention such as how many insurance visits over how many total visits, or wellness spring 2016, that type of thing. Most practices come up with a way to name things so that by seeing the care plan name, they have a general idea of how many visits it should have and how long it should last. So that’s different per practice but that is, in general, what I do see. So I’m just going to go ahead and name this one 12/36 2016. So, we’re going to select the start date. Please be aware that the start date will… You can set it to go back. So right now it’s the 12th of April. I can set it so that it starts on
