ClinicMind Mobile EHR Update: Improved Patient Creation Form, Duplication Checks, Enhanced Messaging, and More!
We’re thrilled to give you a range of new features and enhancements for our ClinicMind mobile EHR app version 4.0. These updates are designed to streamline patient management, improve communication, and enhance overall usability. Here’s a breakdown of what’s new: Improved Patient Creation Form Creating a new patient profile is now more organized and user-friendly. The patient creation form has been revamped to include four distinct tabs: Patient Info Primary Insurance Secondary Insurance Guarantor Details This structured approach ensures that the app efficiently captures all essential information for the billing process. Duplication Checks To prevent redundant entries and ensure data integrity, we’ve implemented duplication checks for both patients and appointments. New Patient: If a similar account is found during account creation, you’ll be prompted to either select the existing account or proceed with creating a new one. New Appointment: When scheduling a new appointment, you’ll be alerted if an appointment with the same patient already exists. Improved Messaging Interface Our messaging interface has been upgraded to enhance usability and functionality. Instant Messaging: Patients can now send messages and attachments instantly. Attachment Options: Attachments can include camera photos, videos, gallery images, and files. Download and Preview: Patients can download attachments, monitor download progress, and preview image attachments. File icons will now indicate the type of attachment. Enhancement and Bug Fixes To improve the overall performance and reliability of the app, here are the improvements we’ve addressed for this update: Create Appointment: The appointment recurrence is now a generic dropdown and does not conflict with patient search. Appointment Blocks: Fixed issue with updating similar blocks not refreshing the scheduler correctly. Theme Setup: Fixed theme loading issue on some Android devices where default colors were shown. Tasks Management: Fixed the typeahead field in the “Re-Assign” bottom sheet to show current results. App Security: Added a blurred foreground when the app is in the background to prevent content disclosure. These updates reflect our ongoing commitment to improving your mobile EHR experience with ClinicMind. We’re excited for you to try these new features and stay tuned for more updates. an ever. Stay tuned for more improvements!
ClinicMind Mobile EHR 3.9 Update: What’s New and Improved
We’re excited to announce the latest update to ClinicMind Mobile EHR, version 3.9! This update brings several new features and enhancements designed to improve user experience and streamline practice management. Here’s a detailed look at what’s new: Patient Portal Access Management One of the most significant additions in this update is the ability to manage Patient Portal access directly from the Mobile EHR app. This feature enables users to: Set passwords Send emails Share access links Grant or remove access for authorized representatives These capabilities make it easier for providers to ensure their patients have the necessary access to their health records and can communicate effectively through the Patient Portal. Patient Avatars Personalization is a key part of patient care, and with the 3.9 update, patient avatars are now visible in all UI components that display avatar placeholders. This includes: Patient search Patient bottom sheet Appointment details Mailbox messaging Patient details Users can now edit patient avatars by uploading images from their camera or gallery or by removing the avatar completely. This small but impactful feature helps create a more personalized and engaging experience for both patients and clinicians. Delete All Similar Appointments Managing appointments just got easier with the new “Delete All Similar” option. When deleting an appointment, users can now choose to remove the original appointment and all future recurring appointments. To confirm the deletion, users will need to press and hold the ‘HOLD TO DELETE’ button. This feature simplifies the process of managing recurring appointments and reduces the risk of scheduling errors. Enhancements and Bug Fixes In addition to the major features, the update includes several bug fixes and optimizations to enhance the overall user experience: Appointment Changes: Removed users ability to cancel or delete appointments that have been checked-out. Schedule Blocks: Fixed issues where blocks could be updated without any changes, and blocks that were created displayed in the scheduler month view but not in the actual time slot in day view. Create Appointment: Resolved the issue where check-in notifications appeared with a delay, causing a blank screen when closed. Also fixed the issue where tapping the ‘Refresh’ icon during appointment creation caused multiple refreshes. Appointment Waitlist: Fixed the display issue where the clinician name appeared as blank space if the first name didn’t exist. Items in the waitlist removal dialog are now sorted by urgency. Schedule Blocks Synchronization: Improved the synchronization process for schedule blocks, significantly reducing loading times. Lock Screen: Removed the delay before displaying the lock screen for users who were out of the app for more than 60 seconds. These enhancements and fixes ensure a smoother and more reliable experience, allowing you to focus on what matters most—providing excellent patient care.
Introducing Flexnote Version 10: Enhanced Features for Seamless Documentation
We are thrilled to announce the release of Flexnote Version 10, packed with more features designed to streamline your workflow and enhance your documentation experience. Here’s a closer look at what’s new: Flexnote Version 10 is all about making your practice more efficient and your documentation more accurate. Here’s why Flexnote V10 should matter to you: Inline Field History: Our new Inline Field History feature is tailored to make your work more efficient by allowing you to view the previous field value directly alongside the current one. No more switching back and forth to the history tab! This field-specific toggle can be saved with your macro, providing a quick and seamless way to track changes and assess progress from one recording to the next. Simplified Problem List: Flexnote Version 10 brings more control and less clutter to your documentation with the Simplified Problem List. You can now make the diagnosis list in your documentation much easier to read by excluding extra information like codes, dates, and statuses. Integration of Sticky Notes: Transitioning from our legacy documentation to the new style has never been easier with the integration of sticky notes into Flexnote. This feature allows you to access important notes quickly and easily. Whether it’s keeping track of patient details that you prefer not to include in the official documentation or simply jotting down quick reminders, sticky notes are here to help. Enable this feature through the new user setting called “Sticky Notes Sidebar.” Other Updates Workers Compensation Smart Field: Streamline your workers’ compensation documentation with our new smart field. Importing Options List For Multi-option Field: Simplify the process of importing options with our new feature. Presenting Problems Field – New Navigation: Navigate the presenting problems field with ease thanks to our updated navigation system. We are confident that these new features will significantly enhance your workflow. Explore these updates and see how they can transform your documentation today! If you are not already using Flexnote, schedule a demo to see how it can transform your documentation. Click Here to Schedule Your Flexnote Demo
UnitedHealth Group Cyber Attack (Change Healthcare Outage) Updates
Update – August 19, 2024 Updates From Our CEO Last February, we experienced the largest cyber attack in the nation’s history on our main clearinghouse – owned by the biggest payer. The cyber attack Disrupted claims submission and ERAs, Necessitated manual work, and Kicked us twenty-five years back into the late 90s. Worse, according to an AMA report (https://www.ama-assn.org/press-center/press-releases/physicians-struggle-keep-practices-afloat-after-change-cyberattack), during this time, 55% of the small-to-medium practice owners needed to dip into their personal savings in order to cover practice expenses or make payroll. Unitedhealth Group has also stated (https://www.unitedhealthgroup.com/newsroom/2024/2024-04-22-uhg-updates-on-change-healthcare-cyberattack.html) that due to the complex nature of the breach, it may take several months to identify and notify impacted individuals. “62% are still dipping into personal funds to cover practice expenses, 42% still can’t afford to buy supplies, and 34% can’t make payroll.” But this story starts earlier, long before February: in October 2022, UnitedHealth Group closed its acquisition of Change Healthcare, the largest claims clearinghouse in the U.S. Why would one of the four largest insurance companies need to control a healthcare insurance claim gateway to all payers? What added value could be brought to the table except for an attempt to achieve control of the providers’ claim flow to other payers? And so, while the entire world aims at IT democratization and applies Artificial Intelligence to accelerate the future prosperity through automation, one of our largest payers reversed the progress direction by trying to monopolize the providers’ access to payers and gave us a taste of how massively centralized solutions feel when things go wrong. Followup Questions: Why wasn’t the cyber attack immediately solved? Who benefits from the delay? These questions will be addressed in the future. In the meantime, we must do everything under our control to solve the problems caused by the cyber attack of one of the largest payers: 1. We have found alternative clearinghouses. This process requires enrolling the clients again and that depends on two kinds of teamwork a. client cooperation – we cannot make progress until the client responds. b. payer cooperation – why would they be in a rush? Especially when EVERYBODY is also re-enrolling at the same time. c. We have completed three-quarters of the needed enrollments d. Real time eligibility is back up and running for all payers, and patient statements are being turned back on today, unless we hear from you, as stated in our previous correspondence. 2. We maximized the use of ClinicMind’s automation at every stage by splitting the workload in two parts, addressing separately he claims that have already received the new ERAs because of the newly functioning automation and the claims that are inaccessible to the new ERAs. These claims require manual payment update and followup. 3. We have hired and trained more staff to do the necessary manual work. The replacement of automated processes with human resources required accelerated hiring and training at an unprecedented scale, with 40-50 new hires a month. 4. We have also hired a dozen of third-party RCM companies to increase our capacity. While many BPOs went out of business because of the cyberattack, we have found and trained an additional 14 new BPOs. Please compare your practice insurance collections prediction on your ClinicMind Home screen and contact us with any questions using one of these three methods: Call Center at (234) 254-2255 Open a ClinicMind task directly to your Coach or Admin Click Chat Now from at the top navbar on any page of the ClinicMind system a. Click Chat with us b. When asked what the Topic of the chat is, Select Billing Question Thank you for your continued trust in ClinicMind. We look forward to resolving these issues completely and restoring billing normality. Update – July 15, 2024 Updates From Our CEO Weekly Update: We continue to see improvement and hope to return to normal operations by September. We are about 24% complete with the ERA enrollment project, and we recently signed up fourteen RCM BPO teams to help us work through our work backlogs, which accumulated because of the Change HealthCare Clearinghouse cyberattack. Please compare your practice insurance collections prediction on your ClinicMind Home screen and contact us with any questions using one of these three methods: Call Center at (234) 254-2255 Open a ClinicMind task directly to your Coach or Admin Click Chat Now from at the top navbar on any page of the ClinicMind system Click Chat with us When asked what the Topic of the chat is, Select Billing Question Thank you for your continued trust in ClinicMind. We look forward to resolving these issues completely and restoring billing normality. Update – July 5, 2024 Updates from our President, ClinicMind Professional Services Division Weekly Update: We have important news about the Change Healthcare outage and how it’s affecting your practice. Stay informed with the latest insights directly from Dr. Brian Capra, President of ClinicMind Professional Services Division. Thank you for your continued trust in ClinicMind. We look forward to resolving these issues completely and restoring normality. Update – June 28, 2024 Updates From Our CEO Weekly Update: The Change Healthcare clearinghouse debacle has affected all insurance billing. It’s so bad that a fund has been created to help doctors. This chart, which is available on the Home page of the ClinicMind system, illustrates the following points: We are with you, and our plan is not only working, but it has EXCEEDED our efforts expectations: Our monthly collective collections have DOUBLED since March Compare this chart to the chart we posted on this Blog on June 6, where we made and posted an optimistic but more conservative prediction. Our Plan has five parts: We have separated our institutional (CMS-1500) and professional (UB-04) teams so that each team can focus on their unique problems Both teams have split their claims into two groups and allocated dedicated resources for: the current A/R to make sure the new money continues to flow in the old A/R accumulated before and during the outage Our HR Division
