360° Relationship Management
360° Relationship Management – How Genesis can Easily Show You Everything about Your Practice There are many choices out there when it comes to choosing your practice software. However, unless it was designed to give you a comprehensive review of EVERYTHING happening in your office in REAL TIME, you are not getting all the information you need to make the best decisions at the particular moment. Relationship management is difficult without all of the information in your software. Genesis was designed with three things in mind: the patient relationship, relationship management, and practice profitability. Without taking all three of these into account, your practice is not going to operate as efficiently as it could, costing you both money and time. “Everything is there right in front of you.” Genesis software provides an ONC-certified scheduling, documentation, and billing solution, a complete chiropractic EHR and practice management system that supports you in every aspect of your practice. You have the ability to automate the vast majority of tasks in ALL aspects of your practice, with emphasis on the management of patient relationships, the revenue cycle, as well as compliance and office management. Dr. Dan Volosin, DC of Advanced Health and Wellness, says that Genesis offers amazing detail and is user friendly. According to Dr. Volosin, the best thing about using Genesis Chiropractic Software in his office is that “Everything is there right in front of you.” He goes on to say, “There are so many features to it that, in my opinion, make it the best choice for a Chiropractic office. I have used four other programs in the last 10 years, and this one is definitely the most thorough one available. It seems like they have everything I have ever wanted in an office program and then some!” Justin James, DC of James Family Chiropractic, agrees. He says, “I’ve been using Genesis for almost 10 years now, and I’ve never thought about using anything else. It just takes care of everything all in one system. If I opened another practice and had to start all over, I would not consider anything else.” The fact is, Genesis Chiropractic software is the complete solution for all of your practice needs. It was conceived and designed to give DCs everything they need to run their office both effectively and efficiently. No other software product out there gives DCs more control and more feedback on what is happening in their practice Learn how to make Genesis Chiropractic Software your solution in your practice. Contact our sales team today and get started seeing the results in your office that over 9,000 clients are already experiencing.
Care Plans Improve Patient Care and Boost Revenue
Improve Patient Care and Boost Revenue by Automating Your Patient Care Plans Using a Care Plan for your patient is a critical tool that you need to ensure the success of your Chiropractic practice. They allow you to track the financial commitments your patients have made to your office, their adherence to their scheduled visits and even provide you with timely alerts to ensure you’re able to handle issues as they come up. The reason care plans are so vital is that when a patient walks through your door and you want to help that person achieve and realize their health goals, that patient will have to commit to more than one visit to make that happen. One visit is never going to solve the problem. A care plan makes it clear to patients how many visits are planned, how they’re going to be charged, how they’ll make payments and finally, how they’re going to schedule those visits. And, they allow you to know when a patient is off track. Genesis Chiropractic Software automates your patient care plans to ensure all of these functions are performed optimally, with very little time commitment involved to set them up. You simply create a new plan, set up the visit counts and schedule. The care plan will bill all insurance visits first, then all cash followed by any visits that are free. Setting up care plans with Genesis allows you to have a more clear financial conversation with your patient. Setting up a care plan with Genesis allows you to have a more clear financial conversation with your patient. They know exactly how much they will be billed and when. They understand how many visits they will need to make and when. There is no ambiguity. And, once the visits are scheduled, the patients can automatically receive a reminder call or text message reminder, making it less likely they will forget their appointments. With Genesis, you can even automatically set a re-exam schedule. For example, every 10th visit the patient will have a re-exam to determine whether their care plan needs to be extended. You can also set alerts to pop up, for example a “Medicare 12 visit re-exam alert.” This ensures every patient is receiving optimal care and no required exams are missed. Genesis even offers pop-ups as your patients check in that can count down the number of visits they have remaining on their care plan, the number of visits covered by insurance remaining, etc. The options are endless. You also benefit from Genesis and patient care plan automation through better financial forecasting. With Genesis you can track your active care plans to determine how many patient visits you can expect for the next month and the financial implications of those visits to more accurately predict your income. And, that’s not all. Once a patient has a care plan established, the system alerts you immediately should they miss a scheduled visit. This means that you can take steps to get the patient back on track and prevent them from falling out of care. And as you know, retention boosts revenue. It’s clear that automating your patient care plans with Genesis Chiropractic Software can greatly contribute to both the care you provide your patients and the financial success of your practice. Take advantage of the features offered by Genesis and create your dream practice today.
Quantifying the Patient Experience
See how well a pro-active chiropractic practice can operate with a consistent Patient Experience. As chiropractors, we know our main goal is to continuously achieve optimal health for our patients. The core principles of this goal include imparting the philosophy behind our profession, promoting a healthy lifestyle, and giving our patients the confidence they need to believe in your services, all for the sole purpose of increasing their well-being. The question is… how can we do that consistently, without fail, every time a patient comes in to your office? How can you optimize their experience? How can you know for certain that level of achievement is assured? Practices that operate on the “management-by-fire” method, are always harping at a stressed out staff, and are never going to achieve the success they could. It governs on a reactive process, looking for the problem to correct after the fact. It doesn’t matter if it involves a patient no-show, an expired care plan, billing issues, or long waits; the outcome rarely changes because the process to prevent it is not part of the equation before the patient enters the building. Deep down, you know this is not the way to conduct your business and this is certainly NOT how high level operations work. Yet, these are all factors that can be dealt with BEFORE they become a problem. Every single one of the problems listed above have to do with the patient experience. When you realize that it’s your responsibility to prevent them from becoming negative factors in your practice AND you have a solution to them BEFORE they become problems, then you have a pro-active practice… One that can offer a unique experience for your patients and create the successful, highly efficient practice you have always wanted. Genesis Chiropractic Software takes these seemingly minor tasks, along with numerous fully-customizable operations, (all of which are involved in the day to day management of your office), and it gives you the ability to quantify your patient’s experience. It offers the patient an optimal and seamless experience from the time they enter your facility to the time they walk out the door. You have instant feedback on where each patient is in their treatment plan, what billing concerns they may have, and any other mission critical factors that might keep them from having the best experience during their visit. The team at Genesis Chiropractic Software is here to help you see how well a pro-active chiropractic practice can operate with a consistent patient experience. By offering you a unique, fully customizable software solution geared to any size practice, you can offer your patients an optimal experience every time they visit you, increasing patient retention rates and continuing to offer them an opportunity to achieve optimal health.
Patient Balances
How to do Patient balances, payments, and statements. Patient balances on their account with your Practice can be easy to use within the Genesis Chiropractic Software. You need an easy way to enter patient co-payments, insurance payments and then provide various people with a statement when they ask for it. This functionality is inside of the Genesis Patient Accounts and it will make your work life much easier. Your Patient Accounts must be accurate because you don’t want your patients or insurance companies questioning what you provide to them. You need an easy way to print out statements in case you need to send them to lawyers, patients and insurance companies. Patient Balances must be kept up to date and Genesis Chiropractic Software has the accuracy built-in. All you have to do is to enter the information on the right account. Watch this Free Webinar to learn more from Jason Barnes, and to see exactly how it works. Enter your information and watch it immediately. Read the transcript: My name is Jason Barnes. I’m the Chief Operations Officer here at Genesis Chiropractic Software. And I am looking forward to today’s topic. Not the most complicated topic of the day but one in the past where we’ve had some of the highest rates of actual participant interaction. I guess today we’re going to talk about how to enter in patient payments and then furthermore we’re gonna take it down the line with, how are we gonna get the interpretation of, what was paid for, what wasn’t paid for, what’s patient responsibility and how do we get statements either to patients or how do we get statements to attorneys. Sometimes insurance companies want to see, “Hey, I need a complete breakdown.” So we’re gonna show you some of the tools available for doing all of that. So, as we’re going, I always, always recommend that you ask questions. I will be monitoring the questions throughout the webinar. So, feel free to chat them in and I will take them…I’ve never not gotten to all of them so feel free to chat them in and I’ll make sure that they’re tackled. And looking at this, it’s 2:04, let’s get underway. So we always like to start in the actual schedule. So, when we’re doing this, we want to make sure that two things are happening, right? When we click on a patient, there’s a couple of ways of actually getting to the place where you’re gonna enter patient payments. So, we’re not going to start with going through all of those but coming to the More button, gives you a lot of options, alright? So, the first one we’re going to talk about is not necessarily getting to the patient account. Because you could find yourself in one of two scenarios, either the patient is paying as they go or they’re paying on a recurring or a prepayment. So if they’re paying on a recurring basis, meaning, they’ve got $300 coming in via a credit card, that’s one way. They could be paying on recurring where they’re coming in and putting a check in, or running their card for $300 in a month. I want to make sure we cover all the scenarios. But right now, we’re just going to cover the scenario which is the patient is paying as they’re going. So, patients walking through the door. We are integrated with a number of credit card companies and we noticed, and we’ve run all the reports and statistics and this will not surprise you, that most of our clients who are private, pay with credit cards. If you’re using an integrated merchant service company, like a FORTIS or a ClearGage, you can come down and actually click on the FORTIS Processing, it will bring you to the patient that you’re on and you can actually run a card. So if you wanted to, you can come down here and you can run a sale, run a refund. And so if the cards are already on there, you can come in, you can post $50, you know, for a regular adjustment, let’s just say, and that’s that. You’re going to process the transaction, it brings up a receipt. This automatically posts on the patient account so this is one of the ideal scenarios that we talk about. The largest percentage of the patient payments that are going to be processed are going to be done through credit card. So, if you’re talking about that we really do recommend looking at some of the solutions that we already have integrated. So we’re gonna close out of this, and we’ll get back. If you were not using an integrated method, you would still go to the More button and we would take you into the Patient Transactions tab, it’s going to bring up a pop-up, which I’m going to not maximize, rather I’m going to take the opportunity here to focus in on one specific area here. This specific area is right here at the bottom, where you have a date of February 21st, 2017. You can change that date, there are very few situations which I would recommend that you change that date but it’s always possible, you can do that. However, this next date is a service date and we’re going to talk about that in a second, all right. But if $50 was what you wanted to put in, you would choose a credit card, if you wanted to choose MasterCard, Visa, etc, you can go to the next step there and you would simply put Add Payment. That payment would automatically be added to this Transaction tab as the next item in here. However, you’ll notice that we didn’t put a date associated with the payment, that is a big deal, that makes a big difference in the Genesis system. Because the way we’re talking about not only posting patient payments but how we’re going to allocate the money that
