Automate Your Care Plans for Chiropractic Patients
Care Plan Automation: Your Chiropractic Patients can have it! Your patient’s care plan – would you like to automate them? View this free 20 minute webinar to see how to create your patient care plan and then apply automation to them. Automatic care plans will save you a lot of time and you won’t have to memory manage any of it. You can even setup a notification when visits are running out. Plus, projecting staffing and cash flow levels will be easier and more accurate. Read the transcript: Jason: Hello and welcome. My name is Jason Barnes and I’m really excited to be here with you today. The subject that we’re talking about is near and dear to my heart and it’s something that has helped hundreds, literally hundreds of providers that I’ve worked with, and in thousands of clinicians simplified a way that they describe how they’re going to implement their plan of care with their patients. So today, we’re gonna talk about that problem, why it’s important, why it’s difficult to solve, and finally, what are our approaches to it so that we can hopefully make your like a little bit easier, too. So let’s get started. And as we do get started today, we’re going to go through this step by step making a difference in the way that you actually look at this problem. So, what is it exactly? You got patients that come in, that don’t have standardized care. It’s not like you can set everybody up with the same exact problem. The diagnosis and the evaluation that you arrive at is going to dictate what this program is gonna look like. So some patients are going to have a hundred visits, some patients only 36 visits, but you’re gonna have to be able to explain how you’re gonna charge for those visits, especially if those patients come in with insurance, gonna switch over to cash, whether or not you’re gonna offer discounts to some, and you want to do so compliantly. Maybe even somebody’s got a coupon for a couple of free visits and you have to be able to put that in there. You have to be able to discuss the patient responsibility upfront and make sure this patient not only understands how you’re gonna treat them to get them better but what their out-of-pocket cost is going to look like so that they can make an informed decision right up to the front. And when you resell that patient time and time again you are able to reference that conversation that you had. So, those discounts that we talked about can lead to enormous compliance problems and you, unless you’re gonna standardized those patient payments across visits and across payers, right, it’s not a good idea to charge one patient who’s got Medicare on one thing and another patient who has Medicare on another thing, that can lead us to some hot water. So we have a system in place that can help with that, then actually scheduling all of those visits. And for a lot of those practices that we talk to who are not just looking to schedule visits with the one doctor but they might want to schedule it with a chiropractor, a PT, a nurse practitioner, a physician assistant, or a massage therapist, how do you make sure all of the appointments get on the right calendars, especially, especially when you’re gonna have those step-down visits where you’re gonna come in three times a week for five weeks, two times a week for five weeks, etc. So we want to reduce that complexity. By reducing that complexity we’re gonna make it easier for you to explain to your patient exactly what those financial commitments are gonna look like and how you’re gonna implement them, whether or not you’re gonna charge upfront, whether or not you’re going to take money as you go, but we do have to make sure the charges that you put in, even though they can be different from week to week, don’t change the expectation financially for the patient that you’re working with. So when you have to write off those amounts, you know this system will write off the amounts for you. When you have to adjust those amounts, you know that the system will adjust the right amounts for you. So taking a step further, those long-term plans, they were part of a bunch of things. First of all, you’re gonna track them and you want to make sure that if they go from acute care to maintenance care that, you know, number one, you make insurance changes should you need to, right? Most of the insurance plans out there aren’t gonna pay for maintenance care, they’re only gonna pay for acute care, and we can set that up. We’re gonna have those reminders in place not only for the evals where you can make that decision, but even if it’s during a daily visit or a regular adjustment visit, we notice that the progress has been achieved that you want to. But, again, if you end up manually trying to adjust those amounts off and change that plan from acute care to maintenance care, it can be messy. If we automate that for you with a click of quite literally a button, where we just move the remainder of the visits on that care plan over to maintenance, we can really change how your practice operates. All right, so, again, what is our approach? So you’re making some pretty outrageous promises here, but I want to actually talk about how we go about doing it. First of all, our care plans are a financial commitment. We create that agreement when we’re gonna assign a value to a result that you are going to deliver. You know you’ve done it before, you know you’re able to get the patient to where they want to be, but we want to make
Automate your Complex Patient Care Plans
With Browser Pop-up Messages You Will Love An Automated Care Plan is needed because Chiropractic Practices repeat the same list of tasks for each patient and are all of those steps getting done? How do you and your staff remember all of the steps to do for each patient, multiplied by hundreds of patients? If each patient generates 10 things to do multiplied by just 100 patients this week, that’s 1,000 steps to remember and to actually do. Your staff needed to accomplish all of the steps (tasks) to create the best patient experiences. Imagine a system that automatically alerts your staff with a pop-up message that reminds them to do this, this and this for that patient. Imagine a tool that tells your staff exactly what needs to be done today and they actually get it done. Imagine a practice owner having 100% follow-up with every task for every patient. Imagine an automated care plan that incorporates automatic reminders. Imagine the increased revenue for your Chiropractic Practice and the happy staff who know what to do each day without being told specifically by you. Well, imagine no more. The tool is called Genesis Alerts and Notifications and you can learn about it in this 20 minute webinar. It will be time well spent! Read the transcript: Jason: Well hello, and thank you for joining us again. Today, we’re gonna actually talk about office workflow in a little bit of a different way than we’re used to. We have about 600 practices here and that means we’re able to keep track of how many of our offices and I imagine our offices aren’t too different than your office if your not one of our clients that’s listening in. We get to see how many times they add a new user. Now most of the time, a new user is something we think about in a really good way. It means that this person represents growth. That means your practice got bigger, but a lot of the times everybody, this means that your practice is having some turnover. Finding, keeping, and training good people is a challenge. So I wanna talk about patient retention, patient experience, but also today, I wanna include the aspect of making sure that your staff knows how to create that same experience each and every time. It also dabbles…today, we’re gonna dabble a little bit in compliance and making sure we’re collecting the right fees from the patients and all of…there’s all these little steps that each one of your staff members has to remember. So today, we’re gonna talk about other ways that we can keep that staff no matter if they’ve been with you for three years, three weeks, or three days up and running with your system. So it’s going to be a journey through what type of pop-ups, what type of reminders, how you’re gonna manage these things so that your patients all have a really similar experience, you stay compliant, and lastly of all, you don’t have to spend your entire day thinking and managing these things. So let’s dive into the problem a little bit more. So to start with, you’ve got a complex process and you can’t expect yourself or your staff members to memory manage all the steps. When a patient relationship actually suffers, it’s when there’s lack of clarity on what the patient knows, what their plan is, when they have evaluations, when they have to be here for a longer visit or a shorter visit. They have to budget their time for these things and if you don’t, they won’t and you’ll lose that patient. So going on to exactly why it’s important is a lot of the great practice owners that we deal with, spend a great deal of time, energy, and effort making sure their staff is fully trained but when they lose that person, that repeatable process that they put in place that the current stuff was able to understand and execute without flaws…well, without a number of flaws that would be considered unacceptable, they tend to not reinvest that time and they think that the person will look at the post-it notes that are on the side of the computer or pay attention to a 8 by 11 printed out pieces of paper that has the information on it that they’re supposed to follow to make sure all of the things at the right stages with the patient are followed. It doesn’t sound likely to happen, right? So if revenue starts to decrease, most of the time in my experience everybody, they don’t exactly look at their processes, the problem, or the training. They tend to think that somebody’s incompetent or that somebody just doesn’t care. It’s not always the case and in fact, most often, we found that it’s not. So, the challenge on this is how do you get somebody in your office through your door that you don’t have to put an extraordinary amount of time in? Because people don’t change. It’s not as if this person is all of a sudden going to care one day, not care the next day and then flip flop yet again. You don’t have a full understanding all the time of which part of the process is broken. So understanding the problem can be difficult. Finally, where are you going to put the reminders and alerts and how are you gonna make sure that they see them so that they know what process to follow? Because this landscape keeps changing, you have to keep updating this and then retraining. This will drive you nuts. So we’ve got some suggestions. First, use technology. It’s out there. We are able to create repeatable processes that are gonna be there whether or not you’ve got a new person, an experienced person, because even that experienced person is gonna have to deal and work through the changes that are happening. When you take away
Shifting Your Own Paradigm for Higher Profit, Retention, and Compliance
We’ve talked about how being introduced to Chiropractic shifts your patient’s paradigm. Suddenly, they understand their health from an entirely new perspective. But, what if you shift your own chiropractic practice management paradigm? What can happen when you run your chiropractic practice in a whole new way? Do you believe you could actually achieve 62% higher revenue? Does is seem too good to be true that you could get 26% better patient retention and improve compliance by 32%? It’s incredible but true that just by changing the technology you use in your office to a proactive Chiropractic software, these results aren’t just possible but easily achievable and have been proven. Let’s take a look at an example that everyone knows about but may not have really given that much thought. Ten years ago, if I had told you that you would pay a thousand dollars for a phone, you would have thought that I was crazy. But, Steve Jobs changed all that and it all started with the iPod – not the iPhone. When the iPod was first introduced, we were using a cell phone, a Walkman, a calculator, a camera…everything was separate. Yet, when Steve Jobs introduced the iPod, he said that “what the iPod represents is way more important than what it actually is.” He said, “This is a music playing device. It’s a thousand songs in your pocket. But what it represents is so much more.” Why did he say that? He said that because, on that day when he introduced the little iPod, he already had a prototype for the iPad. He already knew that the iPhone was coming. And, he knew that it was going to revolutionize the way we make phone calls, listen to music, surf the internet, share our lives with our friends, monitor our health and our finances, and so much more. He already knew what it represented, this new technology, and that it was going to give us a whole new world, one we could never have conceived of before. “Using a proactive Chiropractic practice management software in your office rather than an old reactive system creates an entirely new chiropractic practice.” This one, seemingly small change in technology, has completely changed our lives. And, one, seemingly small change in the technology you use in your practice can completely change it as well. Little changes can make huge impacts when they are the right ones. Using a proactive Chiropractic practice management software in your office rather than an old reactive system creates an entirely new chiropractic practice just like Steve Jobs created a new world that started with the introduction of the iPod. With the implementation of this new system, you can go from searching through stacks of reports and still not ever really knowing if tasks are complete until they have slipped through the cracks and you have to manage the fallout to staying ahead of the processes of your business. A proactive chiropractic software system not only finds the tasks required to complete a successful day in your office, it will assign the tasks to the best staff member to complete them, give you an instantaneous snapshot of the status of these tasks, and boil it all down to one number to let you know if you have achieved your goals for the day or if somewhere the ball was dropped. This change, just like the introduction of a new music player, seems so simple but the results are dramatic. Your office running at the optimum levels this proactive system creates really does equate to the 62% higher profits, 26% better patient retention, and the 32% increase in compliance that we talked about. After all, would you go back to using a camera, a calculator, a Walkman, and a separate computer for everything even though the new technology cost more than any one of those devices? If you ask me, I’ll stick with my iPhone and my new Chiropractic software technology. I like this new world.
The 100 Year Lifestyle
Learn about The 100 Year Lifestyle, a lifetime of health and wellness from the author himself.
