Video Feedback from the User Training
Genesis Chiropractic Software User Training was held at Next Level Coaching back on Sept. 15, 2017. These 3 DCs attended the user training session and they gave their honest assessment afterwards. The Genesis Patient Experience User Training Session went well. We partnered with Dr. Michael Buffington and Next Level Coaching and we created a unique opportunity to get more out of Genesis Chiropractic Software and Chiropractic Billing Service and also get motivated to crush it in practice on Monday morning! Participants learned how to create an amazing patient experience (Genesis Px) plus learned how to leverage Genesis’ unique Single Point Management technology, features, integrations, and automation. There was also an open Question and Answer period where questions were answered by the Founder and CEO of Genesis Chiropractic Software, Dr. Brian Capra and the COO Jason Barnes. In the video below, Dr. Ryan French actually quoted what Jason Barnes taught him, “Let’s stop feeling how we are in our office and let’s look at specific data that shows us exactly what we’re doing in our office, so that we can get past those feelings and get to the facts where we want to be.”
User Training at Next Level
Genesis Chiropractic Software User Training at Next Level Coaching Sept. 15, 2017 We are excited to announce our second of many Genesis Patient Experience User Training Sessions! We’ve partnered with Dr. Michael Buffington and Next Level Coaching to create a unique opportunity to get more out of Genesis and also get motivated to crush it in practice on Monday morning! Where: Sheraton Stonebriar, Frisco, TX Room: Warren Ballroom When: Friday Sept. 15th Time: 9AM – 1PM What we’ll cover: 9 – 9:30 AM Presentation for non-Genesis Users + refreshments 9:30 – 1PM – Genesis Training Creating an amazing patient experience (Genesis Px) leveraging Genesis’ unique Single Point Management technology, features, integrations, and automation. Open Question and Answer period. We will also be providing refreshments and snacks!
Customized Support
Genesis Support is Customized Just for You! Why Customer Support Matters Matter There is no doubt that the EHR software market is large, and it offers numerous options for doctors and their offices in the chiropractic field. Why do we think we offer the paramount software solution for today’s Chiropractor and their staff? Because we know to there is more to it than just providing a comprehensive EHR package. Several competitors are out there trying to duplicate many of our key features. While they might get close, we truly have something that separates us from the pack. Customer support is usually not something that sells products; most everyone buys features and benefits of the product being sold. Features like ONC certification, intuitive SOAP and EHR documentation, and other aspects of leading edge software are critical to your success. But when you buy EHR software, you need to consider how easy it is to get assistance if and when you need it. “Their customer service and training have blown me away!” ~ Dr. Gary Dillon The amount of guidance needed varies from office to office. Some doctors and their staff take up the challenge and dive right into the program, utilizing every manual and tutorial we offer to get the most out of our program as quickly as possible. Others who may not be so gung- ho, like a newly graduated doctor or those who’re looking to make a change after many years of working with a competitor’s program may need additional help. This is where we shine. Our support is customized just for your needs. At Genesis, we know the challenges you face as a doctor. We offer initial live support for our new clients as a way to bridge the gap and get you comfortable with your EHR office solution. And while we can say this, we think it’s better to read what some of our our current clients think about what we provide AFTER the sale. Diane Gottlieb works at Wheaton Family Chiropractic in Illinois and has this to say: “I am the CA in the office and I rely on tech support to help me out when I run into difficulty. They are easy to contact and extremely helpful, not to mention patient.” Dr. Gary Dillon of Ashland, Kentucky said, “Their customer service and training have blown me away! They are really here to help you versus our old EHR and billing that seemed like they were only there to collect my money for themselves.” Finally, an Office Manager at Beard Family Chiropractic named Justin Chambliss has this to say: “If I ever have any issues or I need help I can get someone to help in a timely manner, usually within an hour if I send a message.” You have many choices when it comes to EHR software solutions for you and your office. After our Initial Practice Evaluation, we can show you how our solution can benefit you by giving you more control over your patient flow, as well as letting you greatly increase your cashflow!
How Many Office Tasks Does a New Patient Generate?
When a new patient comes to your Chiropractic Practice, how many steps must your Front Desk person take to create a new patient account? Typically, a new patient comes in to fill out forms and then your Staff has to remember to copy their driver’s license and their insurance card. Next, the patient’s data has to be typed into a computer. Co-payments also have to be collected and future appointments need to be scheduled. Are all of these tasks being completed for every patient? How do you know? The Genesis Chiropractic Software can eliminate this memory management with a tool we call a Task Checklist. All of the steps are written down and turned into tasks that can be automatically assigned to your staff members. The Task Checklist is launched with every new patient and your staff will know exactly what to do without being told. The Practice Owner will be able to see at a glance if every task was done for every patient, which ensures a consistent patient experience in your office. It also gives you and your staff peace-of-mind knowing everything is done at the end of the day. Learn more with the free webinar that can be viewed right on this page. Read the transcript: Jason: Well, good afternoon everyone and welcome. Jason Barnes and Jessica Pancoast here for this week’s webinar, and this week we’re actually talking about all of those tasks that have to be done for every patient or for every day or for every month in your practice and remembering to figure out what those tasks are and making sure that they get opened and then done. Today we’re gonna talk about how we can more easily manage all those repeatable things that need to be done in your practice. So we’re going to…I think the term Jess, is reintroduce, reintroduce the task checklist because, you know, if you haven’t been reading all the release notes, we’ve got some new things which I think are kind of exciting, different ways we can manage these. So that’s what we’re talking about. We’ll give it another minute or two before we get started. Okay, let’s get started. I’ll do another brief intro. Jessica Pancoast is the head of our help desk in our training team. My name is Jason Barnes. Today we’re talking about operations of a practice. Those things that need to be done for let’s just say every new patient or every day you want your staff to do an end of day reconciliation, and there are steps that they have to remember to do, make sure they tally up the cash, make sure they tally up the…kind of previewing for next week, Jess…tally up all of the insurance payments and make sure we know what’s going in the bank account versus what’s posted in the system. Maybe you want to do inventory control on, you know, a certain time of the month, whatever it is. As a practice owner or an office manager, you wanna make sure that those tasks get done but sometimes just remembering to assign them to people can be a task in and of themselves. So today we’re going to talk about how we can, number one, identify what work in your office needs to be done on a repeated basis. Number two, figure out how we can create those items in a list somewhere. Number three, figure out how we can best execute those on a regular basis so that you as the practice owner or administrator can keep track of the fact that this work actually got done. The concept of what we’re gonna call a task checklist is not new. We used to call them ticket macros in our system, and Jessica just created or corrected me saying that they’ve been around for four years, not for three years. We’ve seen them more widely used in the last year or so by many of our practices. So, first of all, what exactly is a task? For anybody who’s not using our system which I believe most of the viewers end up being our users. They know what tasks are, uses are. But anyone who doesn’t know, a task is not an email. It’s not a notification that something happened. A task is an action item that needs to be done within [inaudible 00:03:12] by a certain individual. That task…and can you bring up a task work screen, Jess? Those tasks can range in varying spectrum from order more coffee cups to follow up on a no-show to get my credentialing done for Medicare. Any way you look at it, none of these tasks are created, you know, people ordering coffee cups is in no way on par with getting my credentialing done with Blue Cross Blue Shield. And so these tasks have a couple of things, and their anatomy is important. They have a priority associated with them, the critical tasks all the way down to low priority. And for us, we want everybody to understand that those priorities actually mean something. When we need something done, the people we assign it to, typically is not the only thing we’ve asked them to do, right? When I’m looking at an office manager role versus a front desk role, very different roles within an office. The front desk has to remember to do a lot of things though. Somebody checks in, how many things are they required to remember at that moment? Ensure they have an insurance card. Do they have a balance from a previous visit? Did they have their next visit showed up? I can keep going. How are they gonna remember to do all that? There are some old rock stars out there that do remember it every single time. But if you add to that saying “Order coffee cups,” or, you know, “Make sure that we get more vitamins in for this particular type,” that’s when you can start to throw people
