Optimize your Chiropractic Office Workflow with Custom EHR software
Do you feel anxiety because your chiropractic Electronic Health Record system doesn’t match your clinic’s workflow? Your productivity can suffer if your documentation and forms are not integrated into your clinic’s workflow. And if your EHR software does not match your workflow your clinic’s profitability will also take a hit since you don’t get paid for documenting. Updating your chiropractic software for the ever-changing documentation requirements can be just as costly as customizing your forms since those need to be distinctive for your specialty and practice. Aside from those financial aspects, you also need an EHR system that is easy to use since you don’t have time to learn new software or enhance your limited technological skills. Ideally, your system should help you streamline your office and save you time on documentation. Features like scoring and computation should be included for increased accuracy of your patient documentation. Genesis chiropractic EHR increases efficiency and ease of use for you with customization options to match your clinic’s unique needs. You can make our EHR documentation (xDocs) entirely your own by integrating your old forms and practice logo. You can save time by using checkboxes and auto-population of patient data when creating new notes for existing patients. All new forms are automatically and instantly tied to your patient database. Best of all, you can create them while still table-side with your patient instead of having to catch up on documentation after office hours. You can also have your patients fill out their intake forms at your clinic’s patient kiosk to speed up and improve patient data collection. Genesis EHR Documentation (xDocs) also includes insurance verification forms, chiropractic notes, and a specialized package for chiropractors: the Chiropractic Bio Physics Suite. Contact your Profitability Manager to activate your xDocs within your Genesis EHR system.
Chiropractic EHR | How much are No Shows costing your clinic?
Do you know how patient No Shows (NS) impact your chiropractic clinic? When patients do not make their appointments and they leave it up to you to contact them to reschedule it tells you a lot. It shows they do not value the adjustment and they are not making the connection between making all of their visits on time and the improvement in their function or health. It is a BIG warning sign that they are an attrition risk. Your time to save them is running out. At the same time the bottom line of your practice suffers due to decreased revenue and wasted time. Follow up on no shows is mission critical. If a patient stops treatment you might have to return any payments received which further reduces your practice’s cash flow. Not to mention that you won’t be getting any referrals from patients who don’t get better. As a result, they must be rescheduled with a sense of urgency. They need to your help to reset their goals, expectations, action plan. You have to help them too take responsibility for their role in their own health. It can save their life, give you a great sense of purpose, and be the most profitable conversation you can have in your business. It is important to know exactly how much income your clinic is losing due to No Shows so that you can measure your improvement. If you replace the assumptions below with your own numbers you can calculate your estimated No Shows loss per month, just like in the following example. Assumptions: The average payment for one Patient visit is $30.00 Calculations: Daily CostTwo no shows per day cost you $60.00 per day:2 x $30 = $60 Weekly CostTen no shows per week cost you $300:10 x $30 = $300 => Annual Cost In a year your loss of income is $15,600: 52 x $300 = $15,600 The good news is that you can reduce this lost income by using Genesis’ scheduling and ticket system to reschedule all No Show patients. Plus, you can view No Show trends at a glance on your Radar Chart. When you make sure all of your patients have another appointment scheduled, relationships improve and your practice grows along with your profits.
Software Support and Training at Genesis
In a continued effort to improve the overall client-user experience Genesis has added a brand new chiropractic software user support system and clinic training team. This team consists of system experts dedicated to getting new users up and running faster than ever before, making sure that new features are understood and properly utilized by both new and veteran system users alike. Although Genesis’ in-context help pages usually eliminate most of the confusion new users might experience, the Practice Training Team helps all Genesis clients with personalized training to aid in total system mastery. Clients can also get quick answers without ever picking up the phone by opening a help request ticket to System Help (Practice Training Team). While it usually takes about 24-48 hours for a team member to resolve a help request ticket, clients can get the answers they need to immediate issues by opening a ‘critical’ ticket. All critical tickets must be addressed within one hour of its creation time. In addition to the in-context help files and help request tickets, Genesis clients can also participate in daily live interactive training webinars (9 per week) and ask any questions they may have concerning the use of the chiropractic software platform. Topics discussed include any software features in regards to chiropractic documentation, billing, compliance and more. The Live Help Calendar and access info can be found in the drop down menu under ‘Help’ in the top menu. Last but certainly not least, clients can also call or open a ticket to their Single Point of Contact (SPOC) who will then initiate a live call with a member of the Practice Training Team.
Facebook Made Simple with Dr. Matthew Loop and Genesis Chiropractic Software!
After watching the majority of fellow chiropractors use Facebook haphazardly, while making things more complicated than they need to be, I felt compelled to offer some guidance. A handful of doctors are harnessing the enormous social network the right way to become famous locally, create surges of website traffic, and attract a swarm of new patient referrals. Here are a few tips to jump-start your Facebook practice marketing in the right direction: Be empathetic with your friends, fans, and audience Chiropractors really need to put themselves in the position of other friends on Facebook. You cannot dominate the conversation and expect to build strong relationships. It’s important to listen to what others have to say first, then respond appropriately. You can provide user feedback by “liking” status updates, using the Facebook share button, or by commenting on a friends post. Spend a few minutes each day doing each thing mentioned. The news feed makes it easy for you to make this happen. Be warned… the quantity of feedback / value you offer is directly proportional to the credibility, trust, and liking your create with your Facebook friends and fans. Use the Appropriate Etiquette Here’s the deal. When other users accept your friend invitation, it doesn’t automatically give you the right to spray links to your website on their wall. That’s not what people are looking for. This makes you look stupid and isn’t polite. Secondly, don’t throw your links in messages when you send a friend request. It’s more annoying than anything else and your acceptance rate will be minimal to zero. People can sense your true intentions. Don’t Alienate your Friends / Fans, Engage them: Realize that people on your list are not the same. Not everyone thinks health is a top priority. Don’t always post the same type of content. Mix it up with quotes, open-ended questions, and jokes. Show a human side that makes you appear genuine and real. Never Assume Others Want to Be in Your Group Don’t automatically add people to groups that you create. That will get you in trouble quick. This was one of Facebook’s bonehead ideas, to let other people just ad anyone to groups. Always get permission first before adding others. Invite them and let them make their own choice. Get a custom Facebook Fan Page Built The first thing to do is to create a Facebook business page, also called a fan page. You can go to Facebook.com/pages to do this. You’ll want to have a custom fan page created that looks professional. This particular page is where visitors will land when they initially see you. The goal of this unique page is a couple things. First, you want to get the Facebook user to “like” your fan page. Next, you must provide an ethical bribe so the user offers-up their contact info (name / email) to you. I would definitely recommend that you get a professionally done video with your Facebook fan page. It ads a WOW factor and separates you from the rest of local doctors. There’s an old saying that goes “you never get a second chance to make a first impression.” Start Using Facebook Ads Of the many ways to get an avalanche of targeted local traffic to your chiropractic website, this is the fastest way. It’s literally like flipping a switch. The Facebook ads platform can be a little complicated, hence the reason I created an entire training around it. You really have to be detail specific to be successful with Facebook advertising. If you’re serious about becoming a master of Facebook Advertising WITHOUT making the expensive mistakes that most initially make, you’ll want to grab a copy of Social Media Elite. In it, you’ll discover what’s called The Ultimate Facebook Ads Marketing Blueprint. It contains all of the most effective strategies from a chiropractor that’s spent over $101,000 on this medium to date. You’ll learn which images pull clicks and traffic like gangbusters, how to attain a rock-bottom cost per click (CPC) every time, expensive mistakes 97% of chiropractors are making when using Facebook Ads, the RIGHT way to follow-up with an interested prospective patient on Facebook (most chiropractors NEVER do this), and much more… Use Facebook’s Check-in Function for Smart-Phones I absolutely adore this feature. You should have EVERY single patient that has an iPhone or Android “check-in” on Facebook from their smart-phone whenever they’re at your clinic. This gets you mass exposure quickly since all of the users friends on the social network will see where they’re at. Offer some type of incentive (if your state-board allows it) for current patients so they’re motivated to check-in at your practice for all of their friends to view. This is simple, endorsed viral traffic. Create Valuable Content that Facebook Users Feel Compelled to Share It is critically important that you provide value-driven information your Facebook audience feels compelled to share and take some form of action with. This action may include them commenting, clicking the LIKE button, or using the SHARE icon to spread the content to their friends. This is really endorsed referral traffic and the best form of visitors you could get. The people that come from this type of “attraction” marketing are high quality and are likely to select you as their chiropractor. In this article, I’ve laid-out a few important strategies you can implement today as a chiropractor so you can begin to use Facebook the correct way. This is only a small fraction of what you need to know, though. Visit my Marketing Blog: http://DCincome.com/blog This electronic message contains information from Dr. Matthew Loop that may be privileged and confidential. The information is intended for the use of the addressee(s) only. If you are not an addressee, note that any disclosure, copying, distribution, or use of the contents of this message is prohibited. If you have received this e-mail in error, please contact the sender. As you can see, if you’re not all over the internet, and even
