The Top 3 Reasons to Start with Genesis Software
The Top 3 Reasons to Use Genesis The new year is here and with it, most people are making their resolutions for the coming months. As you decide how you will make 2017 the best year ever, I want to challenge you to take the step that will transform your Chiropractic practice, enhance your patient experience, boost your bottom line, and take the stress out of your day-to-day management by leveraging Genesis Chiropractic Software in your practice. Here are the top three reasons you should start 2017 with Genesis Chiropractic Software: Reason #1 – Proactive Technology If you are using an outdated Chiropractic software based on a reactive type of technology you are missing out on the benefits you could be seeing. With a proactive technology, like Genesis Chiropractic Software, all of the tasks that must be completed each day for your practice to be successful are automatically discovered by the patented artificial intelligence in the software, assigned to the appropriate staff member, and you can easily see whether all the tasks of the day have been completed or not, all in one report. By making sure that each task is assigned to the person best able to complete them and knowing whether or not they have been done, it takes the guesswork out of management. It makes sure that everything that needs to be done is done on time and by the person who can do it most effectively. Every aspect of running a practice is completed at the highest level of efficiency. Reason # 2 – Higher Patient Retention Putting Genesis to work in your practice also translates to higher patient retention because it allows you to manage the mission critical points of your practice. Mission critical points are ones where you take the chance of losing a patient, points where you must take action immediately or the patient is likely to discontinue care. Unfortunately, these points are also ones that are difficult to discover and handle in a timely manner in reactive systems that require you to search multiple reports just to manage a single day’s activities. Let’s take no-shows as an example. What does a no-show really mean to not only your business but to your patient. If a patient was going in for chemotherapy and they had to miss a visit, would they be waiting for you to call them to reschedule that visit? Absolutely not. Would they walk out of chemotherapy forgetting to schedule their next visits? Or, would they reach the end of their treatment, get their testing done, and not follow-up to get their doctor’s recommendations for the next phase of their care. Never…it is too important to them. So, when a patient in your chiropractic practice no-shows for a visit, walks out without a future appointment, or is not excited about their re-exam, what are they telling you? They are telling you that they don’t value their care. It is no longer important to them. With Genesis, you are alerted when these mission critical points, like a patient no-show, occur so that you can take immediate action to preserve the patient relationship. This is vital to both the health of the patient and the financial health of your practice because according to Harvard Business Review, it costs you five times more to get new patients than it does to retain patients you already have. Reason # 3 – Eliminates Memory Management If you are using one of the old reactive types of systems to manage your practice, you are most likely relying on reports to make sure that everything is completed like it should be. The problem with this, as you know, is that it leaves you searching report after report. If you wanted to follow up on an insurance claim, you have to go to some aging report, find the claim, and then follow up on it. That means that you have to probe. You have to actively go find the work before you can do it. Then, no one actually knows how much work was supposed to happen for that day, as opposed to how much work did happen. You may find out that an x-ray reprt that was supposed to be performed wasn’t. Then, three months later, you find out that a hundred x-rays weren’t done. This leaves the owner of the practice totally out of control. It leaves you memory managing every single thing that happens. It leaves you stressed out when you leave the office, trying to remember if everything was done to make the day successful. Furthermore, it puts additional stress on your staff and can damage the relationship with your patient. Genesis eliminates the burden of memory management. With our proactive chiropractic software, you never have to guess whether or not a task has been done. You never have to wonder whether a follow-up was completed, a bill sent, or a no-show rescheduled. With Genesis at work in your practice, when you go home at night, you can leave the office at the office. It All Boils Down to the Numbers The benefits Genesis Chiropractic Software offers your practice can all be boiled down to the numbers. With Genesis, you can not only dramatically improved management of the patient experience, you can also achieve 62% higher collections per visit, 26% better patient retention, and 32% higher documentation compliance. This means that leveraging Genesis Chiropractic Software in your practice could make 2017 your most profitable year ever, ease the stress of day-to-day management, decrease the burden on your staff, and result in the highest quality care for your patients.
Genesis Chiropractic Software Has Made Life Easier
Patient Retention With Genesis Chiropractic Software Has Made Life Easier for This Chiropractor In our last blog post, we looked at a just a couple of the success stories Chiropractors have experienced using Genesis Chiropractic Software in their practices. Today, I wanted to take you to the office of Dr. Charles Majors. Dr. Majors has a high-volume practice, with 1,500 patient visits each week. Leveraging the power of Genesis in his practice has allowed him to increase patient retention, collection, compliance, referrals, and more. According to Dr. Majors, Genesis has, “allowed our collections to go up.” Since he no longer has to worry about collections and the practice’s cash flow, he can stay focused on what’s really important – his patients. “As a chiropractor, my number one thing is putting my hands on patients and changing their lives… not having to worry whether the money is happening. With Genesis and Billing Precision, it’s like having an amazing C.A. (chiropractic assistant) in your practice, who is collecting and getting it done.” Genesis has also helped Dr. Majors improve patient retention. With Genesis, he always knows exactly where a patient is in their treatment plan. He can pull up their x-rays and go over them with the patient and says that Genesis is quicker and more efficient than his previous system. “I can look right at the screen and know if the patient has missed an appointment. I know that instead of being three times a week, they’ve been two times a week. If I can move them to three times a week – like they should be – it saves their life and increases collections.” Genesis Chiropractic Software makes it easy because when patients scan in at the front desk, if they are missing appointments, a red screen pops up. Dr. Majors’ staff immediately know to talk to the patient about scheduling their visits. Dr. Majors says, “Since we’ve gotten (Genesis) and Billing Precision, patient retention is better. Patients are staying longer… compliance is better.” With patients staying on schedule with their treatment plans and remaining in care longer, collections are way up for Dr. Majors, all without him having to work more to get it done. Another benefit, he has seen has been an increase in referrals for his practice. Dr. Majors attributes this to the fact that since patients aren’t missing visits, they are getting better faster and telling others about it. According to Dr. Majors, there are also hidden benefits to having these systems in place. He says, “When collections go up and volume goes up, C.A.’s are happier and life gets easier.” Dr. Majors has seen the power of Genesis Chiropractic Software at work in his practice. From increased collections and patient retention to happier patients, who refer more, Genesis has helped transform his high-volume practice and make life easier for him and his staff.
Genesis Patient Accounts Can Have Multiple Active Care Plans
Multiple Active Care Plans for Each Patient are Possible. Accurate patient care plans enable you to predict future income and keep track of insurance and cash payments. What if you have more than one provider in your office? What if you have a multi-specialty practice with Physical Therapists, Occupational Therapists, MDs, and Dietitians for weight loss? It’s possible to keep track of all of their scheduled visits on one care plan listing all of their visits, but it’s more complicated. It’s better to schedule separate appointments on their various schedules and then create a care plan for each specialty. That’s the simple way to do it. If you want to complicate things, then you can try to have their care plans combined into one or put it all on one from the beginning. So it is possible but there will be more details to pay attention to. Watch this Free Webinar to find out more from Jason Barnes, and to see exactly how care plans work. Enter your information and watch it immediately below. Read the transcript: And so today we’re talking about how you can actually manage a practice where you have patients that are coming in for more than one specialty. Now, this specialty requirement does not mean that it has to be something fancy. You can have somebody who has a care plan for acupuncture, a care plan for massage therapy, a care plan for chiropractic but this is where we’ve seen it more useful is where practices have opted to use multiple active care plans for physical therapy, for MD’s, for weight loss, for nutrition, or detox, for chiropractic and some of which are all of the above and more. So the why we’re doing this is, care plans are great. They do lots of great things for you but we’re gonna actually get into the old care plan versus the new care plan and why you should use the old one and why you should use the new one and what their differences are today. So that is the goal of today’s discussion. So when we start talking about a care plan, why on earth do you want to actually use a care plan? Now, this is a situation where it really doesn’t matter if it’s a cash patient or an insurance patient. When you have a new patient that walks through the door, and they’re gonna enter Care, the main reason for doing a care plan has to put a financial agreement in place with that patient that says, “Okay. Over the course of the next 10 weeks, you’re gonna come in for 60 visits and we are going to agree to pay this much money for your care.†Now that much money can be broken down into insurance versus patient or just patient money but you didn’t necessarily outline every single CPT code that you’re going to build because you can’t at that point. But your treatment plan includes over a period of time how much that patient is going to pay. So if I click on View Care Plan for our specific Genesis test patient here. and as we’re looking at this, we’re gonna break it down and I’m gonna get pretty specific here. So this training isn’t typically for the first time somebody is actually reading a care plan. And what that means is we have a care plan here on the first one that we’re looking at and I’m not gonna explain necessarily on the screen yet but just theoretically, if you’re gonna have a number of visits, you do have to put how much money is going to be charged per visit. So this top line here is a highlighted blue line is what we’re talking about. If you don’t know exactly what you’re gonna bill, each time a visit is built out, you have to go in manually adjust whatever it is you build to what you agreed that you were going to have the patient pay. That is very time consuming and very difficult if you have to do it on a not only a patient by patient basis, but a visit by visit basis. So what the care plan does is allow all of that to be automated as long as you set it up in the first place. If you’ve got one patient with one specialty, that has worked well for over a decade now and many of our users are found that super useful. But as practices have changed and began to evolve, the need has also changed. So if you have multiple specialties, you can still use a single care plan. And we’ll illustrate that today and we’ll make sure that we go through what your options are. But your primary goal for a care plan is still to have the manual adjustments that you would do on a visit by visit basis to bring down what the patient responsibility is going to be automated. That is the purpose to automate the adjustment of those charges down to what the patient actually owes. That doesn’t change no matter what. So even if we’re talking about multiple active care plans, we are still going to do just that. We’re just gonna help you do it and track it in a slightly different way so that you can discuss things with a patient more easily, you can hold clinicians responsible for what they’re doing and ultimately, the patient should have a better experience. So enough of the pomp and circumstance, we’re gonna actually get into the nitty-gritty of this. So, the first thing that you’re gonna to see here is this highlighted line, is yes we have an active care plan 36 V for 2015, 36 visits. And this one is starting from 1123 of 2015 to 1231 of 2016. It’s a long care plan. However, if you move over this, this is a really traditional care plan, probably the most popular 36 visits. And
Genesis Patient Accounts Can Verify Insurance
How does your Chiropractic Practice handle Insurance Verifications, Authorizations and Referrals? As a Chiropractor you know that accurate patient insurance verifications, authorizations and referrals is a very important part of creating a great patient experience in your office. Plus it’s the way you’ll be getting paid for your services, so it’s a very important part of your practice’s health as well. You must verify. It would be a perfect excuse for the insurance company to reject your insurance claim – you didn’t verify it and the treatment wasn’t authorized. Genesis Chiropractic Software has thought of these problems with insurance companies and the insurance verification tools are a click away in your patient’s account. Watch this Free Webinar to find out more from Jason Barnes and Jessica Pancoast, and to see exactly how it works. Enter your information and watch it immediately below. Read the transcript: Jason: Well, good afternoon and welcome everybody. Jason Barnes with Genesis Chiropractic Software. With me, I can’t say as always, because it’s been a while since we’ve been together. It’s Jessica Pancoast, the head of our training and help desk teams here, and I’m excited to be back in the same room with the amount of travel that we had recently. Being back in the same state, actually, is kind of nice. But it’s been exciting. We’ve been out visiting a lot of our practices and I know we’ve even met some of you guys that have been on the calls, so thank you for joining us. We’re gonna give it just another moment here. Great, and we’re just gonna get started then and if you do have a question, though, please use your chat. Jess, where do they get that again? Jessica: If you do not see the chat on the left-hand side, just open there for you, up at the top will be a button that says “Show chat,” and if you click on that the chat window will be there on your left-hand side. And down at the bottom you’ll be able to type in any of your questions. Jason: Okay. So, I’m looking forward to today because some newer things that I’ve heard that people have not been made aware of, as far as our software is concerned and our service. And then, some things that, even though people knew we had, I found that were not being used to their fullest potential. So, I’m gonna go ahead and introduce the topic for today. We’re gonna be talking about insurance verifications, the different ways that we can do those, the service that we can provide. Everyone, I think, knows why they’re so important, but then we’re also gonna talk about authorizations and referrals, as well. So, under this umbrella, really, it all comes down to, “Am I going to get paid for the services that I’m performing?” When I have insurance verification and it’s not done correctly, I wish I could tell you that no matter what information you got or the source you got that information from, it would always be 100% reliable, but I think there are probably a number of people listening to this right now nodding their head when I say, “Even if you’re in touch with the insurance company, you’re not always gonna get 100% accurate information.” Aside from that, authorizations that you have to obtain, how to be notified of those authorizations, and the referrals themselves that you’re gonna get. We’re gonna go over the nuts and bolts of how you’re actually gonna record that information in the system, and more importantly, how we can coach you to help the system reminds you when you’re running up against situations where somebody’s not gonna be covered. And if they’re not covered, what you can do and how you can be prompted to actually have conversations with those patients. Now, for those of you running all cash practices, there are certain times where authorizations are still needed, referring doctors are still needed, but very, very rare. This is mostly for our clients who are actually gonna see patients with insurance and bill to insurance. But that transition over to cash is also super important and there’s a few things, care plans, that can be discussed as well. So, actually, to jump right into it, we’re actually gonna get right into a patient. All right. And our favorite patient, well, maybe not our favorite, Jess, but… Jessica: The one we use a lot. Jason: The one we use all the time is our Genesis patient, and we’re in our regular scheduler here. And I’m gonna click on this patient tab, and we’re gonna zoom in just a little bit for clarity sake here. And so, Jess, I’m gonna ask you in a moment here to help us out with the actual anatomy of these sorts of things. But before we do that, you’re in the scheduler and you have a patient that walks through the door who is not covered by insurance anymore, is one situation we can go over, has an authorization that’s run out, which is a second situation. Or you have a referral that is only good for X number of visits or for a certain date range. Those are the main scenarios that we’re gonna cover today, and then we’re gonna go over how we can set up the notifications, which will help you guys being made aware of these situations, and what you can do with those notifications. So, Jess, can you help us? Jessica: Sure. All right. So, any of the authorizations, any of the referrals, they’re all gonna go on this referral tab, that way the system is able to, as best they can, help you out and automatically apply the appropriate referrals and authorizations to the claim when it’s created. So, when you go into this referral tab, a lot of times you’ll have a default row that just has pretty much no information, no real information, anyway. It has some basic dates
