Revolutionizing Chiropractic Practice Management: Insights from Dr. Jay Greenstein and Dr. Brian Paris
Dr. Jay Greenstein is a renowned chiropractor and CEO of Sport and Spine Rehab. He shared his insights on how technology can be leveraged to improve patient experiences and practice management in the chiropractic industry. Here are the main takeaways from the interview: Efficient Practice Management with Technology: Dr. Greenstein emphasized the importance of utilizing technology to manage practice operations effectively. He mentioned the use of Genesis Chiropractic Software that helps in streamlining administrative tasks such as scheduling appointments, billing, and patient communication. The software’s task workflow feature enables monitoring of tasks for efficient completion. Employee Experience: Dr. Greenstein discussed the significance of employee experience and how it can influence practice growth. Recruiting, onboarding, and ongoing training were identified as key areas where practices should focus to improve the employee experience. Patient Experience: Patient experience is critical for practice growth. Dr. Greenstein suggests that practices should focus on creating a remarkable experience for patients. He recommended implementing the steps from the book “Never Lose a Customer Again” by Joey Coleman, which outlines eight steps in the patient journey to improve the overall experience. Net Promoter Score (NPS): Dr. Greenstein emphasized the importance of the NPS in measuring patient satisfaction. The NPS is a single question survey that measures the likelihood of a patient referring a friend or family member to the practice. Scores are calculated by subtracting the percentage of detractors (scores 0-6) from the percentage of promoters (scores 9-10). A score of 50 or above is considered good, and 70 or above is world-class. Six Sigma: Dr. Greenstein also discussed the Six Sigma methodology and its application in the chiropractic industry. Six Sigma is a quality assurance methodology that identifies the three to five key variables in a process to guarantee consistent results. He gave an example of a steak cooked in a restaurant and how multiple factors such as cooking temperature, time, thickness, and other factors could affect the quality of the final product. Dr. Greenstein’s insights on practice management and patient experience are valuable for chiropractors looking to improve their operations and grow their practices. By leveraging technology and implementing best practices, chiropractors can deliver exceptional patient care and achieve their business goals.
Creating a Dream Chiropractic Practice with Dr. Fred DiDomenico
Welcome to another exciting episode of Genesis Nation, where we’re dedicated to helping you create your dream chiropractic practice and an amazing patient experience. Today, we’re honored to have Dr. Fred DiDomenico, a chiropractor, entrepreneur, best-selling author, and coach with us to share his insights and experience in building a successful practice. The Importance of Core Values in Coaching Dr. Fred DiDomenico believes that sharing the same core values with your coach is crucial to your success. He experienced firsthand the issues that arise when his coaches didn’t share the same core values, as they didn’t appreciate the spiritual principles and the significance of the chiropractic adjustment. Dr. Fred’s passion for chiropractic was born out of his personal experience, where chiropractic care saved his life and enabled him to correct his spine and continue living an active lifestyle. Understanding Human Behavior to Improve Patient Experience Dr. Fred’s turning point came when he started studying human behavior to understand how people make life-changing decisions. He realized that people tended to act and react in predictable ways, and by understanding this, he was able to create systems and scripts that improved patient experience and retention. As a result, his practice grew rapidly, and he was able to increase his patient visit average (PVA) significantly. The Foundation of Dr. Fred’s Coaching One of the main challenges that many chiropractors face is that their practice model is subjective, focusing on addressing patients’ pain rather than promoting a lifestyle of chiropractic care. Dr. Fred’s coaching focuses on shifting this paradigm and helping chiropractors communicate the importance of chiropractic care as a foundational aspect of health and life. The Power of Subluxation Story According to Dr. Fred, every patient has only one problem: they didn’t know the spine and nervous system were foundational to the life of the body. By understanding and sharing their subluxation story with patients, chiropractors can show them the importance of taking care of their spine and nervous system. This approach helps patients see chiropractic care as a lifestyle and not just a solution to their immediate health problems. Conclusion Dr. Fred DiDomenico’s journey from chiropractor to coach is an inspiring story for anyone looking to build a successful chiropractic practice. By understanding human behavior, focusing on core values, and promoting chiropractic care as a lifestyle, you can create a thriving practice that serves both you and your community.
Leveraging Technology to Create Your Dream Practice: A Conversation with Dr. Jay Greenstein
In today’s world, technology has become an integral part of our lives, and it has transformed the way we do business. It has created new opportunities for businesses to grow, and one such opportunity is to leverage technology to create your dream practice. In this article, we will discuss how technology can help you create your dream practice, and we will do that by taking inspiration from Dr. Jay Greenstein’s story. Dr. Jay Greenstein is a chiropractor, entrepreneur, and tech maven who has leveraged technology to create his dream practice. In a recent conversation with Dr. Brian Paris, Dr. Greenstein shared his story of how he used technology to transform his brick-and-mortar chiropractic business during the COVID-19 pandemic. Dr. Greenstein’s primary focus during the pandemic was to take care of his people, his patients, and his business. He did that by leading through the crisis, taking care of his team, and making sure they felt comfortable working in the clinic or remotely. He also used telehealth to take care of his patients and automate tasks using Genesis Chiropractic Software to become more efficient, effective, and profitable. Dr. Greenstein’s story is an inspiration for chiropractors and other healthcare professionals who want to leverage technology to create their dream practice. Here are some key takeaways from his story: Lead through the crisis: In times of crisis, it’s essential to lead from the front and set an example for your team. Take care of your people first, and the rest will follow. Embrace telehealth: Telehealth is a game-changer in the healthcare industry. It allows you to take care of your patients remotely, and it’s an efficient way to manage your practice. Automate tasks: Technology has made it possible to automate tasks and streamline your workflow. By automating tasks, you can focus on providing quality care to your patients and grow your business. Use Genesis Chiropractic Software: Genesis Chiropractic Software is a powerful tool that can help you automate tasks, streamline your workflow, and manage your practice more efficiently. It’s designed for chiropractors by chiropractors, and it’s easy to use. In conclusion, Dr. Jay Greenstein’s story is a testament to the power of technology in transforming businesses. By leveraging technology, he was able to create his dream practice and overcome the challenges posed by the pandemic. Chiropractors and other healthcare professionals can learn from his story and use technology to create their dream practice. So, embrace technology and take your practice to the next level.
Leveraging Technology To Build Your Dream Practice with Dr. Brian Capra
In today’s competitive healthcare landscape, chiropractors must stay ahead of the game by embracing technology and focusing on providing exceptional patient experiences. In a recent interview with Dr. Brian Capra, the visionary CEO of Genesis Chiropractic, and Brian Paris, we learn about the importance of leveraging technology to create a dream practice that offers a premium patient experience. The video embedded at the top of this article offers valuable insights and strategies that chiropractors can use to revolutionize their practices. Defining Your Dream According to Dr. Capra, the first step in building your dream practice is defining what it means for you. Your dream might be achieving freedom, being in your practice until you retire, or even owning multiple practices while traveling the world. Regardless of your dream, technology plays a crucial role in helping you achieve it. By utilizing technology, chiropractors can improve their practices’ efficiency, compliance, and overall patient experience. Focusing on the Patient Experience A critical aspect of building a successful chiropractic practice is ensuring an exceptional patient experience. Dr. Capra believes that the patient experience is like a stool with three legs that support it: revenue, retention, and compliance. All three aspects are intertwined, and chiropractors must focus on each of them to create a well-rounded experience for their patients. Revenue Dr. Capra emphasizes that revenue is not just about the money coming into the practice but also about the patient’s experience when exchanging money for services. Chiropractors must ensure that the financial aspects of their practice, from billing to insurance claims, are handled professionally and transparently. Retention Retention is all about keeping your patients engaged and loyal to your practice. By educating your patients about the benefits of chiropractic care as a lifestyle choice and providing excellent care, you can build long-lasting relationships with them. This, in turn, will lead to more referrals, a vital source of growth for your practice. Compliance Maintaining compliance in all areas of your practice is critical for your practice’s success and reputation. This includes HIPAA, documentation, PCI compliance for credit card transactions, and data security. Failure to maintain compliance can lead to audits, fines, or even loss of your license. Proactively addressing compliance issues is crucial to avoid damaging your practice’s reputation and patient trust. Radical Empathy One of the most powerful tools for creating an amazing patient experience is radical empathy. By actively listening to your patients and putting yourself in their shoes, you can better understand their needs and tailor your care accordingly. By adopting this approach, you will foster a welcoming and comfortable environment that patients are happy to return to and refer others to. Leveraging Technology with Genesis Genesis Chiropractic Software provides chiropractors with the technology and support they need to create their dream practices. By offering solutions for revenue, retention, and compliance, Genesis empowers chiropractors to focus on providing exceptional patient experiences while growing their practices.
