Chiropractic Office Owners Now Use Genesis Scheduling Workflow to Manage Patient Experience and Improve Compliance
Genesis Chiropractic Software by Billing Precision introduces Patient Appointment Workflow Management to help practice owners manage patient relationships (PRWEB) MAY 11, 2015 Genesis’ patient scheduling management simplifies patient appointment tracking and followup. Practice owners keep track of patient schedules and all relevant work in a single place. Learn about Genesis Chiropractic Software scheduling workflow to manage patient relationship here. According to Dr. Matthew McAlees, DC and owner of Charlotte Health Center practice, Genesis Chiropractic Software is what enables his staff to be both effective and efficient about patient relationship management. “Coming from a Family of Chiropractors, my Grandfather was a Chiropractor, my Father was a Chiropractor, and I’ve seen virtually every software program out there. The thing I love about Genesis is how easy it is and my staff loves it.” [/vc_column_text][vc_video link=”https://youtu.be/QdERc4mpFb4″][vc_column_text] According to Dr. Brian Capra, DC and President of Genesis Chiropractic Software, patient experience management is key for practice success. “Genesis Scheduling Workbench automates the process of patient scheduling and follow up and provides both the big scheduling picture and the fine resolution picture at the same time,” says Capra. “Genesis helps practice owners create a systematic patient relationship monitoring, control, and improvement process.” Patient experience management is key for practice success. – Dr. Brian Capra Learn about Genesis Chiropractic Software scheduling workflow to manage patient relationship here. About Genesis Chiropractic Software and Billing Precision, LLC Genesis Chiropractic Software by Billing Precision was designed by chiropractic business owners with both patient experience and practice profitability in mind. Genesis chiropractic software provides a complete chiropractic practice management system that supports every role in a busy chiropractic practice, from the owner and practitioners to the front desk and back office. It automates the vast majority of standard tasks, including patient relationship management, revenue cycle management, compliance and office management. Its exclusive workflow functionality continuously improves productivity, control and predictability, fostering teamwork and time savings, which leads to greater profitability and practice growth.
Shifting Your Own Paradigm for Higher Profit, Retention, and Compliance
We’ve talked about how being introduced to Chiropractic shifts your patient’s paradigm. Suddenly, they understand their health from an entirely new perspective. But, what if you shift your own chiropractic practice management paradigm? What can happen when you run your chiropractic practice in a whole new way? Do you believe you could actually achieve 62% higher revenue? Does is seem too good to be true that you could get 26% better patient retention and improve compliance by 32%? It’s incredible but true that just by changing the technology you use in your office to a proactive Chiropractic software, these results aren’t just possible but easily achievable and have been proven. Let’s take a look at an example that everyone knows about but may not have really given that much thought. Ten years ago, if I had told you that you would pay a thousand dollars for a phone, you would have thought that I was crazy. But, Steve Jobs changed all that and it all started with the iPod – not the iPhone. When the iPod was first introduced, we were using a cell phone, a Walkman, a calculator, a camera…everything was separate. Yet, when Steve Jobs introduced the iPod, he said that “what the iPod represents is way more important than what it actually is.” He said, “This is a music playing device. It’s a thousand songs in your pocket. But what it represents is so much more.” Why did he say that? He said that because, on that day when he introduced the little iPod, he already had a prototype for the iPad. He already knew that the iPhone was coming. And, he knew that it was going to revolutionize the way we make phone calls, listen to music, surf the internet, share our lives with our friends, monitor our health and our finances, and so much more. He already knew what it represented, this new technology, and that it was going to give us a whole new world, one we could never have conceived of before. “Using a proactive Chiropractic practice management software in your office rather than an old reactive system creates an entirely new chiropractic practice.” This one, seemingly small change in technology, has completely changed our lives. And, one, seemingly small change in the technology you use in your practice can completely change it as well. Little changes can make huge impacts when they are the right ones. Using a proactive Chiropractic practice management software in your office rather than an old reactive system creates an entirely new chiropractic practice just like Steve Jobs created a new world that started with the introduction of the iPod. With the implementation of this new system, you can go from searching through stacks of reports and still not ever really knowing if tasks are complete until they have slipped through the cracks and you have to manage the fallout to staying ahead of the processes of your business. A proactive chiropractic software system not only finds the tasks required to complete a successful day in your office, it will assign the tasks to the best staff member to complete them, give you an instantaneous snapshot of the status of these tasks, and boil it all down to one number to let you know if you have achieved your goals for the day or if somewhere the ball was dropped. This change, just like the introduction of a new music player, seems so simple but the results are dramatic. Your office running at the optimum levels this proactive system creates really does equate to the 62% higher profits, 26% better patient retention, and the 32% increase in compliance that we talked about. After all, would you go back to using a camera, a calculator, a Walkman, and a separate computer for everything even though the new technology cost more than any one of those devices? If you ask me, I’ll stick with my iPhone and my new Chiropractic software technology. I like this new world.
Learn the Power of Community Health Expos and Fairs for Attracting New Patients
Health Fairs in your community will help you attract new patients to your practice. View all of our Chiropractic Leaders Podcasts on the podcast page.
Start Here to Create Your Dream Chiropractic Practice and your Dream Life
We’ve talked a lot about how running your chiropractic office like a big business and how using a proactive chiropractic practice management technology like Genesis Chiropractic Software will improve the patient experience. We’ve shown how following our Genesis Chiropractic Software process will increase patient retention and boost revenue as well as your compliance. Now, let’s take a moment to discuss a vital point to creating both your dream life and your dream practice…your starting point, your Big Why. The number one thing to remember, no matter what you are trying to accomplish, is that you have to have a big enough reason for doing it. You have to determine what is your Big Why. Finding your Big Why creates a dramatic shift in your life. But, how do you decide what it is? To get started, you have to spend time thinking about what you really want in your life. What type of relationship do you want? What type of financial situation do you want to be in? What is your dream life? What does your dream chiropractic practice look like? You even have to include some superficial things like what type of car you want to drive. You have to create it as a picture you can see in your head. It must feel real to you. The power of finding your Big Why is that it gives you a map to your future. From relationships to finances and everything in between, you begin to focus on your goals on a daily basis, which allows you to back into them by determining what tasks you need to complete to make those goals a reality. One of the most powerful things I’ve ever learned came from a mentor of mine. He told me that I needed to schedule my life, every single minute of my day to reach my goals and put double yellow lines around it. So, what does putting double yellow lines around it mean? He explained that “When you’re driving and there are double yellow lines, you don’t cross them.” The same is true for scheduling your goals. You put the double yellow lines around them and never cross those lines. Because, if you cross those lines, you are giving up on your dreams. Once you can picture your dream life and chiropractic practice in every detail, you have your Big Why. Your next step is to review your goals daily. The reason you have to continuously review your goals is because, just like your patients forget how important Chiropractic is to their lives if you don’t remind them, you will forget the reasons you are working so hard to reach your goal. It’s human nature. Often times the missing ingredient for success is the consistency over time. Like exercise. If you make sure you do it right every day you are guaranteed the fitness level you are aiming for. When it comes to double yellow lines in your practice, there are things you and your team MUST do consistently to have a healthy and fit practice. Remember the three things we mentioned earlier. Revenue, retention, and compliance. For a optimal retention rate your team must follow up and reschedule all no shows as well as confront the patients that will not reschedule. Making sure that happens perfectly every time is how you get the result you want. When your retention is optimized for your practice model (no shows are just one metric that affects retention) you are now in total control. You can now predictably have the practice and goals you are searching for. A proactive chiropractic practice management system like Genesis Chiropractic Software pushes those tasks right to your team. In essence it is like adding to their schedule, what they need to do to help you and your practice reach your goals and dreams. All you have to do is keep them accountable to one thing. Finishing their tasks. Double yellow lines. Creating your Big Why is the most important step you will take toward building your dream life and dream practice. It gives you a reason to get up every day and work toward your goals and allows you to map out a path to your future. Once you have your Big Why and put those double yellow lines around it, anything you do that keeps you from reaching those goals will create anxiety for you because you are not living in congruence with your dreams. With your Big Why in place, working toward your goals will become easier, more natural and success will come more quickly
Grow Your Practice With Task Checklists
How Do You Track Every Task in Your Chiropractic Practice? Use Task Checklists. Have you heard of task checklists? Chiropractic Practices repeat the same list of tasks for each patient and for other processes in the office as well. Are all of those tasks getting done? How do you assign tasks to various staff members? Post-it-Notes? How do you know if your staff has completed all of their work today? Do you have a system in place to track it? Imagine a system that automatically assigns tasks to your staff with a few clicks. Imagine a tool that tells your staff exactly what needs to be done today and they actually get it done. Imagine a practice owner having 100% follow-up with every task for every patient. Imagine the increased revenue for your Chiropractic Practice and the happy staff who know what to do each day without being told. Well, imagine no more. The tool is called Genesis Task Checklists and you can learn about it in this 15 minute webinar. It will be time well spent.
Dr. Dan Yachter Podcast – Success Principles
Dr. Dan Yachter Podcast about Success Principles View all of the available podcasts on our Chiropractic Leaders Podcasts page.
Dr. Chris Burfield Podcast about Instagram
Dr. Chris Burfield Podcast about Instagram View all of the available podcasts on our Chiropractic Leaders Podcasts page.
The Three Components of Business – People, Processes, & Technology
We’ve talked a lot about managing a practice and creating a successful patient experience. We’ve also demonstrated how we can operate our practices in the same manner as Big Business runs their operations to be more effective, thereby increasing our bottom line, decreasing no-shows, and achieving higher patient retention. Now, we’re going to go over how this all comes together in your daily practice through the three components of business – people, processes and technology. People – The people, i.e. your staff, are the first component of any business. You have to be able to answer the questions of “Who are the people I can rely on?” and “What are their strengths and weaknesses?”. Once you have answered these questions you will be able to assign responsibilities to each staff member that will ensure the most effective operation of your practice. Processes – Your “Processes” section will be extensive. This is where you need to have every task to complete a successful day broken down into simple steps. Imagine a new patient comes into your office. What actually has to happen? What do you say to them? What paperwork do they have to fill out? What different options will you present to them? Every single step has to be documented. This is where big businesses like the Ritz-Carlton really set itself apart by creating an unrivaled experience. You can too, if you are diligent about your processes. We talked before about how just to make the bed at the Ritz-Carlton, the housekeeper has to complete over 30 steps on their checklist. The process is broken down into these tasks to make sure that every bed is perfect, every time. By simplifying your processes into each of the component steps needed to achieve perfection, you can manage your patient experience at the highest possible level. Technology – The final component of business that brings it all together is technology. Without proactive software capable of finding the tasks needed to be completed and assigning them to a staff member, companies like Amazon and Zappos would not be known as the leaders of the customer experience that they are today. Thanks to the technology they employ, the Ritz-Carlton can keep track of each and every preference of their guests, down to how they like their steak cooked. They know you are coming and know your name before you even step out of your car. Without their technology, achieving their “Gold Standards” would be much more difficult, less scalable, and harder to track for the Ritz-Carlton The technology component of business is vital to bring the people and process parts of the business together. It automates the tasks and makes it simple for the people in your business to follow the steps you have created. And, it makes following the three rules of managing a business or team effectively that we talked about last time achievable, through processes of quantifying, delegating, and verifying. People, processes, and technology…these three components of business must function together at the highest possible level for you to create the best patient experience possible. When you have the right staff members assigned to the tasks that best suit them and each part of your processes broken down into the number of tasks needed to complete them successfully, you have started on the right track. Adding in the final component, a proactive technology, brings it all together and manages the tasks of quantifying, delegating, and verifying. Now, there is no limit to the success of your practice. Don’t miss our next post where we’re going to talk about how to start the journey of creating both your dream practice and your dream life.
Revenue: Workflow Dictates the Money
How Do You Track Unpaid Insurance Claims in Your Chiropractic Practice? Chiropractic Practices rely on separate reports to keep track of Insurance Claims that are either paid, rejected or unprocessed. Are all of your claims being paid as they should be? How do you detect if the insurance companies are deliberately underpaying your claims? Imagine never using a report to find out which claims are paid and which are not. Imagine a tool that tells your billing staff exactly which claim is unpaid and for what reason. Imagine that this process was automatic. Imagine 100% follow-up with every insurance claim. Imagine the increased revenue for your Chiropractic Practice when you correct and submit every insurance claim. Well, imagine no more. The tool is called Genesis Workflow and you can learn about it in this 18 minute webinar. It will be time well spent.
The Power of Proactive Technology In Practice
Last time, we talked about the pitfalls of using a reactive system to manage your Chiropractic office. We illustrated how a reactive technology is inefficient in managing the patient experience.. We also talked about how using such a reactive technology is viewing your office through an antiquated paradigm, similar to how patients view their health prior to discovering the power of Chiropractic. These patients would never believe the amazing effects Chiropractic can have on their health and their lives until they look at it from a new paradigm. In the same way, if you are currently using a reactive system, you may not be able to see how just changing the software you use to run your office can result in dramatically improved management of the patient experiences, with 62% higher collections per visit, 26% better patient retention, and 32% higher documentation compliance. By taking a reactive system and shifting it to a new paradigm, a proactive technology, management of daily tasks becomes easier, more effective, and more transparent. With a proactive technology, all of the tasks to complete a successful day are automatically discovered by the artificial intelligence in the software, assigned to the appropriate staff member, and you can easily see whether all the tasks of the day have been completed or not, all in one report. We call this single-metric management. The total number of tasks in motion across your entire staff at any given moment. Once a task is assigned to a staff member, that person owns the task and anywhere there is internet access, you can log in a see the number of tasks each person owns. This builds both accountability and teamwork. You know immediately if someone is falling behind in their tasks and needs assistance. Is that person just not suited to this specific task? Are they overwhelmed? Do they need training? Are you understaffed? With a proactive system, you can see the issues in real-time, make educated decisions and adjust as needed. By making sure that each task is assigned to the most qualified staff member and knowing whether or not they have been completed, it takes the guesswork out of management, fosters teamwork, and saves countless hours wasted digging through reports. It makes sure that everything that needs to be done is done on time and by the person who can do it most effectively. Every aspect of running a practice is completed at the highest level of efficiency. With a new proactive paradigm like that, those incredible increases in profits, retention, and compliance, the proven results I mentioned earlier, become more readily understandable. Shifting from a reactive system to a proactive technology is a simple step that leads to powerful results. Next time, we are going to discover how changing your paradigm and implementing a proactive technology makes management exponentially easier by adhering to the three rules of managing a business or a team – quantify, delegate, and verify.
