The Patient Experience Pioneer
What Sets Genesis Chiropractic Software Apart? The Patient Experience. Yes, choosing the right software to manage your Chiropractic practice is a vital step in ensuring your office runs more easily and efficiently, but it’s even more than that. Here at Genesis Chiropractic Software, it’s also about the patient experience. You’ve probably heard more talk these days about patient engagement but the truth is, at Genesis, we’ve been working on the patient experience and patient engagement from the very beginning. Genesis is the pioneer in the field. In fact, our software is designed specifically to ensure that the patient experience is not just good, but the best possible in each and every patient encounter. Genesis is more than an electronic health record. It’s far more than a software to improve your billing. Genesis Chiropractic software was built from the ground up to model the software used by Fortune 500 companies to enhance their customer experience. You see, these companies have the data, the money, and the technology to analyze each and every piece of the customer experience. They break it down to its components and discover what works and what doesn’t so that good results are not just understood, they are repeatable. Prior to Genesis, the type of software that these multi-billion dollar companies use was not available to Chiropractic practices. After all, what Chiropractic office has the type of resources available to companies like Amazon or the Ritz-Carlton? But, we at Genesis had a mission… a mission to bring this Fortune 500 technology to Chiropractors… a mission to apply this technology to the patient experience and optimize it in the same way the big boys were using to optimize the customer experience. The result was Genesis Chiropractic Software. Unlike other software that just functions as an EHR or billing system, Genesis goes a step further – a big step further. Genesis uses the technology that companies like Amazon depend on and breaks down every task that must be completed in your office to ensure that every single patient receives the optimal patient experience. From greeting a patient to scheduling appointments, making follow-up calls, performing re-exams, and more, the system assigns each task to the person in the practice best equipped to handle it. Even better, with one glance, it allows you to see how many necessary tasks have been completed and even more importantly, how many have not. You know in real-time what must be done to ensure your patients receive the best care possible. And, you can see if there are any “mission critical” points to handle to make sure patients don’t drop out of care. Genesis Chiropractic Software’s focus on the patient experience sets us apart. Don’t settle for just another EHR. Put our Fortune 500 technology to work in your practice, gain visibility into your practice’s success, and enhance your patients’ experience with Genesis today.
Compliance Worries Eliminated
Eliminating Compliance Worries was Key for this High-Volume Practice Genesis Chiropractic Software offers today’s Chiropractic office a dramatic edge in in compliance. In 10-15 seconds, this no-read, no-write, touch screen system allows you to spend more time with your patients and reduce any worries about compliance and audit risk. Today’s feature article is about a doctor who operates a high-volume practice and was tired of worrying about compliance issues as his practice grew. Dr. Tony Nalda, D.C. at Celebration Family Chiropractic in Florida, had real concerns about patient compliant documentation. As his practice grew to over 1500 patients a week. He was having a hard time with other EHR systems and needed a find a way to both manage his patient care and eliminate the worries about patient compliant documentation that comes with a high-volume practice like his. When he found Genesis Software, he knew he had found his solution. “I never really had a system where I could actually change notes and update them directly,” says Tony. “It’s not only helped me to stay compliant but I’ve stopped worrying at night while I sleep whether or not the documentation is right, because I am able to do it in real-time. It’s amazingly complete.” Dr. Nalda’s practice is a blend of cash, insurance, and personal injury, and as such, he worried about being able to maintain the level of compliance needed to continue his success. But, Billing Precision’s Genesis Chiropractic Software is designed to maximize efficiency while maintaining compliance standards. Automatic compliance alerts embedded in the Genesis Chiropractic Software ensures that you are aware of potential compliance risks. “The documentation has been amazing for me and my practice and allowed me to stay on top of things, where I really had a hard time with other systems I was using previously.” Genesis Chiropractic Software excels where other systems fail because it becomes infinitely more valuable as your practice grows. By using Genesis software, your practice will see increased patient revenue, retention, and compliance. And, your practice can continue to operate in any configuration, whether as a cash, insurance, and/ or personal injury. No matter what size of practice you have, Genesis Software for Chiropractors gives clients all the tools they need to stay compliant and sleep easy knowing you are using the best system available to give your patients the care they deserve. Contact us today to see how we can help you achieve the confidence and peace of mind that comes with Billing Precision and Genesis Chiropractic Software.
Patient Portal
See the Patient Portal within Genesis Chiropractic Software A new Patient Portal has been created within Genesis Chiropractic Software. Your patients will be able to fill out their intake forms online at home or online at a kiosk at your office. You’ll also be able to exchange secure messages with them within the Genesis secure software system. This Patient Portal is a much better way to do it versus PDF forms that your patients print out and then fill out. The paper forms still have to be typed into patient demographic forms in the Genesis Chiropractic software, so filling out the paper forms ahead of time saves the patient time but not your staff. A better way to do this is to have your patient type their demographic information directly into the Genesis Patient Portal forms. This will save a lot of time for your staff and it will keep them from making typo mistakes while rushing to get it done. Watch this Free Webinar to find out more from Jason Barnes, and to see exactly how it works. Enter your information and watch it immediately below. Read the transcript: All right, we seem to be matching the number of web and audio participants which is typically the sign to get started. So, if anyone does have any questions, feel free to chat me. It will actually tell me during the presentation whether or not somebody has a question at an appropriate moment for a pause. We’ll pause, we’ll take the question, and make sure you’re able to get the information that you need today. As always, at the end we’ll stop and open up for questioning about this topic, but I usually like to stick around for a couple minutes and people can pretty much ask any question they want about any topic that, if I can answer, I’ll be happy to. Introducing myself. My name is Jason Barnes. I’m the Chief Operations Officer here at Genesis Chiropractic Software. Every couple of weeks, we get on here and we do a presentation about a new feature or some feature that we had around for a while that maybe we made it a tweak to. But oftentimes, it’s about helping you solve a problem in your practice or that could be affecting your practice so that, you know, when it does happen to you, you know how to take advantage of something that we already offer. And today, we’re actually going to keep it pretty simple, introducing a patient portal. Now, this technology that we’ve been rolling out over the last couple of months here is finally ready to be used, and what we’re excited about today is how to help you do basically two things, how to help patients fill out documentation at home and how to continue to stay qualified for Meaningful Use should you need to. And in addition to that, there’s some information that patients can utilize within the patient portal, send messages, you can send messages back to them so that you can stay in contact with them outside of text alerts, etc. So today we’re actually going to start off with going to the link that I had set up in my email, and we’re gonna work backwards for today. So, working backwards for today, we’re gonna start off with the email that sent. We’re gonna click on that, and we’re gonna show you what the patient is seeing first and foremost of all. Now, there’s two different types of links that you can send here, and we’re gonna show both of them. So, for those practices who want to qualify for Meaningful Use and for those practices who have made a decision that that’s not for them, Meaningful Use being the incentive program that started out for the Centers for Medicaid and Medicare. We are in Stage Three or Phase Three of that right now, and so we’re gonna go to that. And we’re also gonna show you what this looks like for patients who are not doing that. So we’re gonna give you both vantage points today. So, giving you an idea of what it is that your patients are going to be able to see. If you’re sending this to a patient for the first time, there’s not gonna be much of a summary. But if you look at this from the patient’s point of view, how does that patient become a patient, whether at their screening, whether or not they heard an advertisement, or if they walked into your office? How do you get a patient to give you their information and fill out the information that you need to get? It’s going to be through their email that you’re going to get them a link to the Genesis system that will give them access to your particular portal, meaning their portal within the Genesis system. So they’re first gonna get a summary. That summary is gonna have a table of contents which has to do with a few different things…I’m gonna blow this up here, what kind of problems that they had, what kind of medications alerts, what sort of immunizations they’ve had, if any, which are taken from histories. This next one is an XML file. That is a Center for Medicaid and Medicare requirement that you have to have an XML file, should this patient need to take a file such as this and go to Medicare or Medicaid’s website and actually upload it. But more importantly, if you are hooked up with one of our software platforms such as 3RX or MyRxx which are some of those platforms that we offer…this is a just a sample of them. We offer more on this, that offer at-home exercises, ways to remind patients of what their stretches, or their homework is. We actually have those in the patient portal, as well, integrated. Obviously, you wouldn’t see more than one in your patient portal, should you do that. But
The Top 3 Reasons to Start with Genesis Software
The Top 3 Reasons to Use Genesis The new year is here and with it, most people are making their resolutions for the coming months. As you decide how you will make 2017 the best year ever, I want to challenge you to take the step that will transform your Chiropractic practice, enhance your patient experience, boost your bottom line, and take the stress out of your day-to-day management by leveraging Genesis Chiropractic Software in your practice. Here are the top three reasons you should start 2017 with Genesis Chiropractic Software: Reason #1 – Proactive Technology If you are using an outdated Chiropractic software based on a reactive type of technology you are missing out on the benefits you could be seeing. With a proactive technology, like Genesis Chiropractic Software, all of the tasks that must be completed each day for your practice to be successful are automatically discovered by the patented artificial intelligence in the software, assigned to the appropriate staff member, and you can easily see whether all the tasks of the day have been completed or not, all in one report. By making sure that each task is assigned to the person best able to complete them and knowing whether or not they have been done, it takes the guesswork out of management. It makes sure that everything that needs to be done is done on time and by the person who can do it most effectively. Every aspect of running a practice is completed at the highest level of efficiency. Reason # 2 – Higher Patient Retention Putting Genesis to work in your practice also translates to higher patient retention because it allows you to manage the mission critical points of your practice. Mission critical points are ones where you take the chance of losing a patient, points where you must take action immediately or the patient is likely to discontinue care. Unfortunately, these points are also ones that are difficult to discover and handle in a timely manner in reactive systems that require you to search multiple reports just to manage a single day’s activities. Let’s take no-shows as an example. What does a no-show really mean to not only your business but to your patient. If a patient was going in for chemotherapy and they had to miss a visit, would they be waiting for you to call them to reschedule that visit? Absolutely not. Would they walk out of chemotherapy forgetting to schedule their next visits? Or, would they reach the end of their treatment, get their testing done, and not follow-up to get their doctor’s recommendations for the next phase of their care. Never…it is too important to them. So, when a patient in your chiropractic practice no-shows for a visit, walks out without a future appointment, or is not excited about their re-exam, what are they telling you? They are telling you that they don’t value their care. It is no longer important to them. With Genesis, you are alerted when these mission critical points, like a patient no-show, occur so that you can take immediate action to preserve the patient relationship. This is vital to both the health of the patient and the financial health of your practice because according to Harvard Business Review, it costs you five times more to get new patients than it does to retain patients you already have. Reason # 3 – Eliminates Memory Management If you are using one of the old reactive types of systems to manage your practice, you are most likely relying on reports to make sure that everything is completed like it should be. The problem with this, as you know, is that it leaves you searching report after report. If you wanted to follow up on an insurance claim, you have to go to some aging report, find the claim, and then follow up on it. That means that you have to probe. You have to actively go find the work before you can do it. Then, no one actually knows how much work was supposed to happen for that day, as opposed to how much work did happen. You may find out that an x-ray reprt that was supposed to be performed wasn’t. Then, three months later, you find out that a hundred x-rays weren’t done. This leaves the owner of the practice totally out of control. It leaves you memory managing every single thing that happens. It leaves you stressed out when you leave the office, trying to remember if everything was done to make the day successful. Furthermore, it puts additional stress on your staff and can damage the relationship with your patient. Genesis eliminates the burden of memory management. With our proactive chiropractic software, you never have to guess whether or not a task has been done. You never have to wonder whether a follow-up was completed, a bill sent, or a no-show rescheduled. With Genesis at work in your practice, when you go home at night, you can leave the office at the office. It All Boils Down to the Numbers The benefits Genesis Chiropractic Software offers your practice can all be boiled down to the numbers. With Genesis, you can not only dramatically improved management of the patient experience, you can also achieve 62% higher collections per visit, 26% better patient retention, and 32% higher documentation compliance. This means that leveraging Genesis Chiropractic Software in your practice could make 2017 your most profitable year ever, ease the stress of day-to-day management, decrease the burden on your staff, and result in the highest quality care for your patients.
Add Multiple Specialties to your Practice
How to Add Multiple Specialties using Genesis Chiropractic Software Multiple Specialties can be added to your practice with Genesis Chiropractic Software. How? Watch the free webinar offered on this page and Jason Barnes will explain it to you. The first question to ask yourself is… What sort of practice do you have now? Is it pain based or wellness based. If your practice is pain based, then you should add more specialties that will help your patients with their pain. Maybe you should add a Masseuse, a Physical Therapist or an MD who would prescribe pain relieving drugs. If your practice is wellness based, then determine what specialties will help you. The key is to offer more to your existing patients using your existing marketing efforts. What you don’t want to do is to add a specialty that needs new marketing to bring in a completely new patient base. Do research on what other specialties are lucrative and determine their rate of reimbursement for their CPT codes. If a specialty has difficulty getting reimbursed from insurance companies then perhaps they aren’t a good fit. Watch this Free Webinar to find out more from Jason Barnes, and to see exactly how it works. Enter your information and watch it immediately below.
See Your Office From Anywhere in the World
How Genesis Chiropractic Software Allows You to “See Your Office” From Anywhere in the World Having a relief doctor come in and take care of your patients is a necessary part of today’s Chiropractic office environment. We all need time away to recharge, go on vacation with family, or just get a little time for ourselves. The question becomes- what happens in a busy office while you are away? Let’s take a look at a great example from one of our dedicated users. Dr. Michael Lagana is an example of a Chiropractor enjoying tremendous success in using Genesis Chiropractic Software. Dr. Lagana owns the Backsmart Wellness Center in Edison, NJ and has been using the software for over 6 years. His integrated office offers chiropractic care, acupuncture, massage therapy, physical therapy, and hypnotherapy for those who want an alternative approach to weight loss or help to stop smoking. Dr. Lagana recently took a trip to Italy and was able to see any number of metrics about his office even while he was away. He says, “I was able to not only log in to my system to see who was in my office, but how many patients I saw, what I billed that day, and what the status of my office was while I was in another country.” For Dr. Lagana, this eliminated the stress that often comes with running your own practice. He didn’t have to wait until he was home to find out whether the practice was performing optimally. Instead, with Genesis, he had his practice at his fingertips… even a world away. He loves the fact that he doesn’t have to worry about office cash flow or patient collections. Everything is within easy reach and his staff is able to manage these issues without him getting involved. With Genesis, a simple click provides detailed practice metrics. Without even stepping foot in his office, Dr. Lagana knows with 100% certainty whether his staff is performing all of the tasks that are required to ensure his practice remains successful. He can see if a task has been missed, his front-desk staff forgot to make a follow-up call, or if an exam had to be re-scheduled. No matter where they are in the world, the Genesis Software for Chiropractors gives clients all the information they need about their office, allowing them the opportunity to actually relax and enjoy that time away from the office. Contact us today to see how we can help you achieve confidence and peace of mind the next time you need time away.
Tips to Reduce Patient Balances
Reduce Patient Balances with Genesis Chiropractic Software Patient balances… what are yours for your practice? How do you know who has a patient balance and who doesn’t? How do you keep patient balances from accruing? Did you know that your patients undervalue your chiropractic care if they don’t pay anything? The monetary value helps when they need to be constantly reminded of the value of chiropractic until they become raving fans and they refer everyone they know to your practice. This is a great idea but how do you find out what they owe you? Several tools for determining your patient balances are built into Genesis Chiropractic Software. You can determine your Accounts Receivable Breakdown, Account Balances and Patients with reports. Then you can set notifications to pop up on the Scheduler when your patient checks in, so they make a payment each visit. These tools have been integrated into your Genesis Chiropractic Software, so please put them to good use. Use these tools to reduce your outstanding patient balances. Why? Because happy patients and happy staff makes a practice owner very happy. Watch this Free Webinar to find out more from Jason Barnes, and to see exactly how it works. Enter your information and watch it immediately below. Read the transcript: Jason Barnes: To start with today, we’re actually going to introduce today’s topic as Patient Balances. This is something that every single practice we deal with has to deal with in one way, shape or form, and how you approach it matters has been what we found. So today we’re actually going to talk mostly about an approach, and then we’re actually going to get into some of the specifics of how you can actually implement a solution within Genesis. So we’re actually going to get started. So I’ve done this before in a few other presentations, we’re gonna define the problem, measure it, address it and see what you can do to actually prevent it moving forward. And that’s patients who don’t pay don’t value the service. Now, “Not going to value the service,” that’s one thing. And it’s something we really want if in the bud, however they don’t value the service and they stop coming, that’s okay. If they don’t value the service and they keep coming yet they don’t pay, how do you know about it? Are you detecting that, and what are the mechanisms in place to take care of those situations? That’s with active patients, but what about balances where you can’t actually reach a patient? We’re going to address that today, too. Measure it. How do you know how big of an issue this is for your practice? We are going to go through the different ways that you should be looking at that. What do you do when somebody’s got a balance? How are you notified? What is it that you and your staff have in place right now to actually tackle this problem when a balance exists? And we’re going to go all the way through from cash patients, to insurance patients, to ones that switch over. And we want to make sure they actually have some policies and procedures in place that you can utilize to make sense of all that, but you don’t have to sit there and monitor and scrutinize. There are ways of actually setting this up where you can you can check to see if these things are working from the desk. And finally and most importantly what is the set up? Are you set up to prevent patient balances from occurring? And if there is going to be a patient balance because I don’t want to be naive thinking there aren’t going to be any, what are we going to do from keeping them from growing from small to large and perhaps even jeopardizing your practice? And we’ll do some toggling back and forth today as we actually get into each issue with the Genesis system and actually show you those things. So defining the problem is actually finding the patients with balances. That’s the problem in it of itself — locating those patients that have balances. Everybody’s got a report. I don’t know any of our competitors out there that don’t have a report. However now you have stumbled into, “I’ve got a report of people with balances, what am I going to do, what is the mechanism of actually following up?” And I’m going to keep going over that particular point over and over again is what is the mechanism to actually do something about it? So we want to find those patients early, we want to find them often. Whenever there is a problem we want to make sure the staff at every single step knows about it, and most importantly and I put it in parentheses at the end here, “(Don’t treat for free).” Most of the practices that we work with have hearts as big as Texas and that’s great. And if you want to treat for free I don’t want to stop you at that, but that’s not the situation I run into. We want to keep balances from growing and we want to handle balances when they actually happen. We want…the problem we’re trying to solve is, “What do I do when I actually identify it? What are the ways I’m going to engage a patient etc.?” So we’re going to get into that. I really hope that the noise behind me is not coming through too loudly. There’s about a half dozen leaf blowers going on 25 feet from me. So…and here’s where we start to get into the nitty-gritty. We’re actually going to start measuring these problems, and we’re going to go in order here: Total Patient Balance – What is it for your practice? And this is where we’re going to toggle over and here’s Genesis. The home screen looks like your practice when you log in. Where does one go to see what your
Increase Revenue with ClearGage
ClearGage is Integrated into Genesis Chiropractic Software As a Chiropractor you know that insurance collections and patient co-pays make up most of your practice revenue. Surely you’ve experienced the hassle of trying to mention collections to your patients for their co-pays. That conversation is very difficult. Would you like an easier way? What if you could use new tools like a Payment Accellerator, Patient Financing, Online bill pay and ClearCalc. The Patient Financing alone would be a great tool, but ClearGage offers all four and more. Let them have the collections conversation with your patients and then you can concentrate on giving them the best care. These tools have been integrated into your patient accounts, so please put them to good use. Do you think this will reduce the financial burden on your patients? Do you think your patients will buy more of your services with the financing? It will certainly relax the practice owner and their staff with the money collection issue removed from their work days. Happy patients and happy staff makes a practice owner very happy. Watch this Free Webinar to find out more from Jason Barnes, and to see exactly how it works. Enter your information and watch it immediately below. Read the transcript: Christine: I’m Christine Sharon, the marketing manager with ClearGage. We are welcoming you to our webinar, Maximizing Patient Collections. And today, this webinar will be hosted by Chip Hunziker, the CEO of ClearGage, and Jason Barnes, the chief operating officer of Genesis. Welcome, gentlemen. Chip: That’s right. Christine: Chip, I’m going to turn…pardon me. Chip, I’m gonna turn the meeting over to you to begin. Chip: All right. Thank you very much, Christine. Thank you, Jason. We’re very excited about bringing you this presentation and we’re excited about our relationship with Genesis. So, let’s get started. What we’re gonna talk about today is how to maximize patient collections and why you, as a healthcare provider, really need to stop and minimize the leaky bucket around bad debt. We need to be able to collect our patient money cost effectively, we need to be able to offer our patients real financial solutions that’ll help them get the care they need, and help you increase your conversion ratio and your cash flow. Why technology and services, and why ClearGage is are unique to the market. And more importantly, how you could integrate these within practice management systems to make sure that you’re able to deliver the revenue generating machine, the ability to collect from patients and the ability to collect from your payers, all seamlessly on one platform. So, why do we need to adopt a leaky bucket related to our healthcare collections? The reality is healthcare providers are one of the poorest businesses in terms of collecting patient receivables. The retail market has 3.5 % bad debt in healthcare. It’s 25% to 50% when it comes to patient collections. And the fastest growing segment of bad debt is patients with insurance, so it’s very important that we put these solutions in. And it’s no secret, as these patients leave your premises, and walk out the door and then we need to bill and chase them, what this slide shows is the cost of collecting your receivable. So, we know that the cheapest way to collect a paycheck receivable is your patient co-pays. You collect it right at the point of care. Oftentimes, you’re collecting it before you see the patient. Most times, you only have merchant account fees associated with it. So, point of care collections is by far the most cost effective. As that claim ages, as your patients walk out the door, and they receive your product or service and then you bill them 30, 60, 90 days, the cost of collections only grows. So, one of the things that we recommend to all of our clients that every one of you who are healthcare providers should adopt right away is what we call card or account on file. Think about it. Hotels do it, car rental companies do it and now you can. And what we’re saying by card on file is you have the ability to capture your patients’ payment vehicle, either their credit, debit card or even their checking account, keep it in a PCI compliant, which means it’s masked, it’s encrypted so no one can use it for any unauthorized purpose, and you keep it on file. So, when your patients come in and they receive your product or service and they pay your co-pay, should they leave and you bill their insurance company only to find out that there’s a post insurance claim or liability, you can go ahead and automatically run that payment. And what does that do? Well, it transforms the payment cycle from where the patient comes in, they pay their co-pay, they see your doc, you create a claim, you drop the claim, whether you drop it. Hopefully, you’re doing electronic claim submission, but you drop the claim, you then wait for the claim to be adjudicated. Then you find out the patient has a balance, and you send a statement and you send a statement, and all of a sudden, you find out that 60, 90, 120 days has passed and your patients still owe you a balance. Well, with our card on file process, what happens is the patient checks in, they give you their payment card, you store it, they give you the agreement and consent for you to store it, you create the claim in the same manner, you bill in the same manner. But instead of sending them a paper statement informing them that they owe you money, our system would actually send them a text or e-mail, and that text or e-mail would notify them that their payment is going to run. So, we would let them know how much money the patient owes and it would even be able to give them, solely up to
What Are We Thankful For People?
We Are Thankful for at Genesis Chiropractic Software With the holiday season here, I just wanted to take this chance to tell you all what we here at Genesis Chiropractic Software are thankful for. Often as a business we get in the mode of just demonstrating how our product works to help our potential clients but the holidays remind us to be thankful for the things we already have. So, today, I want to talk about how grateful we are for the over 7,000 users who have already leveraged the power of Genesis to make running their practices easier and more profitable. I want to thank Dr. Charles Majors who said to us, “As a chiropractor, my number one thing is putting my hands on patients and changing their lives… not having to worry whether the money is happening. With Genesis and Billing Precision, it’s like having an amazing C.A. (chiropractic assistant) in your practice, who is collecting and getting it done.” Dr. Majors, we are thankful for you and your practice. We are happy that we have been able to work with you to increase your practice’s patient retention, collections, compliance, and more. I want to thank Dr. Chris Zaino, a Genesis user who says that our software has given him the power to connect with his patients in a split second. We are thankful to partner with Dr. Zaino and watch the amazing increase in patient compliance his practice has experienced. I also want to thank Dr. Jason Haas who told us that Genesis, “gives our practice an incredible certainty we couldn’t get with other practice software.” And, Dr. Troy Dreiling who said, “One of the issues that always comes up is billing… Genesis Chiropractic Software and working with them has been amazing for me. I have tried lots of different software. The staff would put in the CPT codes and the diagnosis codes or they’ve tried to do the chart notes and help me. We’ve hired different companies or different employees to do the things that actually help get our billing done and in compliance… Genesis Chiropractic Software has been amazing at that. Number one, it’s very, very easy.” These are just a few of the testimonials we have received from practices using Genesis. And, every time we read a new one, we are reminded of why we do this in the first place… to leverage the power of the patient experience to build stronger, better, more profitable chiropractic practices. It is working with doctors and practices like these every day that make being part of the Genesis Chiropractic Software team so rewarding. Being able to see every day practices go from struggling to successful… watching practices use Genesis to increase patient retention and compliance, improve collections, and boost the patient experience. Here at Genesis, we are thankful for our clients… our partners in healthcare.
Genesis Chiropractic Software Has Made Life Easier
Patient Retention With Genesis Chiropractic Software Has Made Life Easier for This Chiropractor In our last blog post, we looked at a just a couple of the success stories Chiropractors have experienced using Genesis Chiropractic Software in their practices. Today, I wanted to take you to the office of Dr. Charles Majors. Dr. Majors has a high-volume practice, with 1,500 patient visits each week. Leveraging the power of Genesis in his practice has allowed him to increase patient retention, collection, compliance, referrals, and more. According to Dr. Majors, Genesis has, “allowed our collections to go up.” Since he no longer has to worry about collections and the practice’s cash flow, he can stay focused on what’s really important – his patients. “As a chiropractor, my number one thing is putting my hands on patients and changing their lives… not having to worry whether the money is happening. With Genesis and Billing Precision, it’s like having an amazing C.A. (chiropractic assistant) in your practice, who is collecting and getting it done.” Genesis has also helped Dr. Majors improve patient retention. With Genesis, he always knows exactly where a patient is in their treatment plan. He can pull up their x-rays and go over them with the patient and says that Genesis is quicker and more efficient than his previous system. “I can look right at the screen and know if the patient has missed an appointment. I know that instead of being three times a week, they’ve been two times a week. If I can move them to three times a week – like they should be – it saves their life and increases collections.” Genesis Chiropractic Software makes it easy because when patients scan in at the front desk, if they are missing appointments, a red screen pops up. Dr. Majors’ staff immediately know to talk to the patient about scheduling their visits. Dr. Majors says, “Since we’ve gotten (Genesis) and Billing Precision, patient retention is better. Patients are staying longer… compliance is better.” With patients staying on schedule with their treatment plans and remaining in care longer, collections are way up for Dr. Majors, all without him having to work more to get it done. Another benefit, he has seen has been an increase in referrals for his practice. Dr. Majors attributes this to the fact that since patients aren’t missing visits, they are getting better faster and telling others about it. According to Dr. Majors, there are also hidden benefits to having these systems in place. He says, “When collections go up and volume goes up, C.A.’s are happier and life gets easier.” Dr. Majors has seen the power of Genesis Chiropractic Software at work in his practice. From increased collections and patient retention to happier patients, who refer more, Genesis has helped transform his high-volume practice and make life easier for him and his staff.
