Chiropractic Software Management Dashboard
Charting a Course by Dr. Brian Capra Can a dashboard simplify Dr. Ben’s path to his dream practice? Pam’s expression was troubled. “Let me make sure I understand this, Dr. Ben,” she said. Ben smiled at her encouragingly. “You want me to find all this information every week and type it into a spreadsheet.” Ben smiled even harder. “I know it sounds like a lot of extra work,” he said. “I’m convinced that it’ll save us time in the long run, though.” “It’ll be extra work,” Pam agreed, “but I don’t mind that. I’m just not sure you’ve thought this through, if you don’t mind my saying so.” Ben stared. He was prepared for objections to the extra work or the tediousness of the task, but he hadn’t practiced any response to an announcement like this one. “What do you mean?” “Spreadsheets are all very well,” Pam said, “but what are you going to do with that information? We’ll put it all in and print it out and then what?” “We’ll be able to see if no-shows are increasing, for example,” said Ben. He felt himself getting irritated and tried not to show it. “We’ll see if there are things we need to change.” “With no-shows that might work, but what about the big numbers? We might not be able to see a pattern. And what if the numbers just sort of go up and down? What if there really isn’t any pattern?” Ben frowned. “We don’t have to print it out. We can leave it on the screen, and that way we can always do calculations or insert a chart if we need to.” “But we have nine different things we’re watching. If we look on the screen, after a couple of months we won’t be able to see the labels any more.” “You can fix that in Excel, right?” “I don’t know,” Pam said, opening her eyes wide. “I don’t think I even know how to do calculations in spreadsheets. I never took that kind of class.” Ben had never taken that kind of class, either. But he knew who had. “Just a moment,” he said to Pam, and he returned to his office. When Ben emerged later, he returned to the question of the spreadsheets with Pam. “We don’t need spreadsheets. We need a dashboard,” he said firmly. Pam nodded. “We need a dashboard that shows all the information to us in a simple, visual way so that it makes as much sense to us as X-rays do.” Pam was smiling now, too. “We need a dashboard that will not just show us the numbers. There are different kinds of charts that make the relationships within information clear. Like radar charts, which are kind of like spider webs showing how different pieces of information compare or connect. And trend charts, which show how something changes over time. And histograms–” “Have you been talking to your wife?” Pam asked. “I married a woman with a business degree, I admit,” said Ben, smiling. “The point is, we’re not back in the 20th century when we had to rely on spreadsheets. So instead of taking extra time to fill in the spreadsheets, please find an integrated system that will capture all the data and create a simple, friendly user interface that will make sense to us right away… or as soon as possible.” Dr. Ben got ready for his next patient. He felt sure that they were on track, even if he had gotten distracted by spreadsheets. Can a dashboard simplify Dr. Ben’s path to his dream practice? Disclaimer: For HIPAA compliance, all characters appearing in this post are fictitious. Any resemblance to actual persons or actual events is purely coincidental.
Ripe for Success
Software solution promises to be the “secret ingredient” By Kathleen Casbarro Will Ben’s new tech solution lead to the perfect outcome? “So…?” Carmen asked with an upward lilt that made it into a question, “how’s the documentation going?” “Thanks for asking,” Ben said, dropping a kiss on her nose. “I think it’s going to be good. You know I’ve been going back and forth a bit on how to approach the need for greater specificity in our documentation.” Carmen rolled her eyes. “I’d noticed. But I can see why, too. It’s hard to know exactly what you need to do and what the consequences are likely to be.” “Turns out the new software we’ve been looking at has an internal auditing process. Basically, I think we can work with the coaches to find out just how we can use our documentation to build the right ICD-10 codes, and actually try it out and see how far we are from perfection.” “And if you’re not quite perfect, you’ve got some time to work on it.” “Exactly. We’ll be able to see what practices we don’t yet have in place. We won’t be taking a shot in the dark and hoping we’re on the right track.” Mike sniffed. “Is that sauteed mushrooms I’m smelling?” “Yes. Mushroom ravioli tonight, with a fresh marinara sauce and garlic bread. Just a little good home cooking.” “Very good home cooking. Can I help?” “Come keep me company while I add a little squeeze of lemon.” Ben followed Carmen into the kitchen, where their son was already sitting at the table coloring. “I really feel like things are coming together,” he told his wife as he ruffled his son’s hair. “Just having a clear plan and a clear goal makes all the difference.” Carmen beamed.Ben held up his hands in mock protest. “Are you about to tell me some special way in which this reminds you of pizza?” “Not at all.” Carmen busied herself plating the ravioli and ladling on sauce. “I could however say that it’s like having a great recipe and setting out all the ingredients, measured and ready, before you begin to cook.” She added a slice of toasted garlic bread on each plate. “That’s the way you get a perfect outcome. It’s not that you don’t have work to do, but you have it all laid out clearly, so success is easier.” “I’ll take that,” Ben smiled. Will Dr. Ben’s new tech solution lead to the perfect outcome? Everything that we have published about ICD-10 can be found on our ICD-10 page.
Seeking Direction
By Kathleen Casbarro For ICD-10 transition, It’s Essential to Choose the Right Path Should Ben start practicing the new style of documentation long, or wait until he has to do it? “It’s great that you’re not experiencing pain any longer,” Ben told his last patient of the day, “but remember to come in for regular adjustments and keep it that way.” The young woman hefted her tote bag and stepped through the door. “I know I should, but somehow if I’m not having any pain I don’t make the time.” Ben commiserated. “Let’s go ahead and make your appointment now,” he suggested. “That way you’ll have that part done. Pam, can you help Sheila?” “Of course!” Pam took over with a warm smile.Ben understood what his patient meant. He had been trying all day to get used to the new clinical documentation he’d have to be using once the shift to ICD-10 codes took place. He had tried to note which side of the body each issue involved and to write notes with the level of specificity the new system would demand. It hadn’t been hard at first, but it had been a busy day. As patients mounted up and he and Pam skillfully navigated through a day filled with surprises as well as scheduled events, it got harder to take the time for the new style of documentation — and easier to fall back on the old system he found so comfortable. After all, it really wasn’t a problem right now if he skipped the notes on laterality or wrote something with less detail. The pain wouldn’t come up till later, so it was tempting to just wait till later to make the changes. In fact, Ben mused as he moved through his end-of-day routine, making the changes now was actually causing some pain. It was slowing him down a bit, distracting him from his key priorities, and probably irritating Pam and the rest of the team. Was it better to get a head start on it now, possibly lessening the pain of the transition in October but also perhaps lengthening the amount of time there’d be pain in the office? Or should he wait till closer to the time? In fact, maybe the best solution would be to do his documentation in the usual way and pass those on to Pam and the team, but then also to produce a second set of notes that would provide enough detail for the new set of codes? But then, Pam and the rest of the team wouldn’t benefit from the head start he would be getting. Ben suddenly realized he had been standing frozen in thought, one hand holding his car keys out in front of him and the other reaching for the door, for — well, an embarrassingly long time if anyone had happened to be looking. He shook his head and got back in motion. It was hard to know the right thing to do, that was all there was to it. Should Ben start practicing the new style of documentation, or wait until he has to do it? Visit our ICD-10 page to learn how ICD-10 diagnosis codes have been built into Genesis Chiropractic Software.
Chiropractic EHR Software | Symmetry Spine and Wellness Center Dream Practice of the Month
Dr. Cynthia Boyd knows how to build a chiropractic dream practice: it takes hard work, a concerted team effort, and the expertise of Genesis chiropractic software and billing staff. “I have my dream practice,” says Dr. Boyd. “There are not many areas that need improvement.” The key to success for Dr.Boyd is balancing all aspects of practice management using Genesis cloud-based chiropractic software: “The [Genesis] system is amazing. I was 3,000 miles away for a month and I knew exactly what was going on.” Dr. Boyd doesn’t have time to micromanage her staff. With Genesis, she can easily track everyone’s individual performance anytime from anywhere. Dr. Boyd can also keep an eye on vital Key Performance Indicators, such as chiropractic billing, with the Genesis Radar. Best of all, Dr. Boyd does not have to change the way she runs her practice to optimize her workflow, complete her patient SOAP notes, and control compliance. As Dr. Boyd keeps growing her practice, she uses Genesis workflow engine to help manage teamwork among her staff and Genesis support team. The staff at Symmetry Spine and Wellness Center keeps the AR past 120 days low at 8 percent by consistently clearing the claims workbench while the weekly phone communications with her Practice Success Coach Heather Miller ensure her practice gets paid in full and on time. Coach Heather Miller: “Dr. Boyd is passionate about what she does and her business. She has found a balance with her practice and all of the other projects that she works on. Dr. Boyd trusts her employees to do their jobs without having to micromanage them. She has a great staff that works well together to get the job done and continue to grow the practice. In the end it all comes down to teamwork.” Learn more about Key Performance Indicators for your practice. Learn more about optimizing your office workflow.