Leverage the Technology Available to Run Your Practice More Easily and Efficiently
There is so much technology available today that makes our daily lives easier. Our banking, shopping, personal communications, and more are all done over the internet. We are already leveraging cloud technology in almost everything that we do. Isn’t it about time to leverage that same technology in our Chiropractic practices, and choose a practice management system that makes things easier and more efficient? I have said before that the biggest companies in the world are using this type of technology and software to make their interactions with customers run more smoothly. In my practice, this enterprise level technology wasn’t available initially. I had to go outside of chiropractic to learn how technology is actually used in real businesses to make things more efficient, effective, and scalable. What I learned was that to accomplish these goals, you have to break it down. Internally, in our business, we break it down into people, processes, and technology. For the people part of this we ask two questions. Who are the people that are responsible for getting the tasks done? What are their responsibilities? Then, we ask “What are the processes you want them to follow?” If a new patient comes into your office, what actually happens? What do you say to them? What paperwork do you need them to fill out? What different options are you going to present to them? Most importantly, this all has to be documented. The Ritz Carlton is an excellent example of a business that has their processes broken down to ensure that there is never a missed step and every guest receives the best experience possible. They even know how many steps it takes to make the bed and every housekeeper has a checklist to make sure every one of the over 30 steps is performed every single time. That’s just the bed, not the rest of the room. That is how the Ritz Carlton creates an amazing experience for every guest. They have a process, it is documented, and every person in the process knows exactly what to do. The next step is to leverage technology. Again, the Ritz Carlton is the perfect example of how to do it right. They keep a profile on every guest, tracking what you like, what you drink, how you like your steak, and every other small detail. They have all of that information about you at their fingertips. They never even have to ask. It is all automatic. I learned how to create and leverage that same type of system in my own Chiropractic office and created Genesis Chiropractic Software. With it, I was able to automate tasks and make it simple for the people in my practice to follow the processes and create an amazing patient experience every time. Genesis Software helped me to get really clear on what needed to happen each day, who was responsible for each task, and it kept my staff and myself accountable for those tasks. Fortune 500 companies used to be the only businesses that could afford this type of technology. Now, the technology is there, readily available to help Chiropractic offices of any size become more effective, efficient, and profitable. Isn’t it about time to leverage this enterprise level technology to create the best patient experience possible while at the same time making running your practice easier?
ClearGage is integrated into Genesis Patient Accounts
How does your Chiropractic Practice handle Patient Credit Card Payments? ClearGage makes it easy. As a Chiropractor you know that accurate patient credit card processing and patient accounting is a very important part of creating a great patient experience in your office. Can you charge a patient’s card in real time and automatically post it in your patient’s account? Do you offer patient financing where everyone qualifies with no credit checks? Well, now you can with ClearGage. Genesis Chiropractic Software has thought of these questions and the ClearGage tools you need are just a few clicks away. Watch this Free 45 minute Webinar to find out more from Jason Barnes and Chip Hunziker, and to see exactly how it works. Cleargage offers real-time credit card processing, electronic checks, ACH, patient financing, online bill pay for patients and a lot more. The patient financing will make it much easier for your patients to accept a long term care plan. Your patients will value their care a lot more because they’ll want to get their money’s worth. That means less no shows and a smaller number of no future appointments as well. Learn how to use Cleargage to improve your patient satisfaction. Enter your information and watch it immediately below.
Patient Accounting
How does your Chiropractic Practice handle Patient Accounting? As a Chiropractor you know that accurate patient accounting is a very important part of creating a great patient experience in your office. For your office, how do you determine what your patient’s owe? When do they owe it? Why don’t they owe it yet? How do you determine where your dollars are outstanding? What would your patients think of your practice if you couldn’t provide this information to them within moments as they wait in front of you? Genesis Chiropractic Software has thought of these questions and the tools you need are just a few clicks away. Watch this Free 30 minute Webinar to find out more from Jason Barnes and to see exactly how it works. Learn how to use this tool to improve your patient accounting, your patient statements and ultimately your patient satisfaction. Enter your information and watch it immediately below. Read the transcript: Good afternoon and welcome, everybody. Jason Barnes with Genesis Chiropractic Software. It’s about two minutes past the hour, and we’re gonna get started in just a moment here. I’d like to thank everyone for joining us. Keep in mind that everyone is muted for this presentation so if you do have a question, I ask that you type it in so that I’ll get a notification and we’ll answer it as we are going. Feel free to type those in at any given point, and we’ll make sure to answer them as quickly as we can. So we’re just gonna give it another moment here, and we’ll get started. All right, guys, it’s four minutes past the hour. We’re gonna get going. Today, we are actually speaking about patient accounting. And I wanna make sure we go through a few things here when it comes to patient accounting and trying to understand exactly how your patients can understand a few things. Number one, what it is that they owe, number two, when they owe it, and number three, why don’t they owe it yet. And if that question at the end of this doesn’t make much sense, I’ll hopefully put the pieces together today while we’re talking. If there are other questions that you want answered throughout any portion of this presentation, feel free to type them in, and we’ll do our best to answer them today. Right now, though, we’re gonna get started with actually a brief overview of some reporting for the entire practice before we get into exactly what it is that’s outstanding for an individual patient. So patient accounting, I’m gonna blow up this for the presentation so that you guys can see it a little bit more easily. But first, I wanted to go into a few reports. First, we go to reports, our billing analytics, and we can go to what’s called our accounts receivable or AR breakdown. When we bring up this particular report, it’s going to give us the breakdown of where our dollars are outstanding. Our total accounts receivable balance for the first one is representing our insurance accounts receivable, our patient balance, how much money is sitting there in claims that need to be addressed on our workbench, special projects. Collections is a status so if a line item on a patient account is in collections status, that means that that particular balance has been sent or is designated for a collection agency. And then added all those up in the last column is the total. That AR breakdown allows you to see, and you can drill into that number and see that there are 695 claims for this particular example that actually make up that balance of $78,000. So you can sort this, you can filter by it, you can do greater than or less than. So if you wanna look at amounts greater or less than, you know, let’s just say $100, you’re able to do that. So any amount less than $100 or any amount greater than $100, you’re able to do that within these fields at the top of this pop-up report for your accounts receivable breakdown. Why do you wanna know these things? Keeping a finger on the pulse of how much, in a way, a patient balance is is important. There can be thresholds you can set for yourself of what is or isn’t acceptable. And today, we’re going to hint at the fact that we really like to see policies and procedures put in place. If you go over here to your search patient feature, simply click on search and patient, that gives you a number of options as well. So if I don’t look at anything else and I just simply click on a search which is going to search for all of them, it’s gonna give you all open patients and their patient balance here in the right hand corner. If I wanna search for people that have been seen in the last 120 days with a balance only, I can then search for those patients as well, and it goes from 2,200 in our demonstration account down to 174 patients. And you can actually see that these are sorted into the balances which are the highest on the right-hand side. And I wanna make sure that you guys understand that these tools are meant for you to be able to identify those patients, but in no way, shape, or form is this the best way or the best practice that Genesis is going to recommend to handle these balances. And so we’re gonna get into this process a little more as we’re moving forward here. But to start out, to recap the big picture, you wanna be able to look at your accounts receivable breakdown to see how much in the way of patient balances are actually existing as a total for your practice. And keep in mind that this is regardless of the data service. This can be 10 years old, 2 years old, or 2
Kickstart Your Chiropractic Practice
Too many times, your chiropractic practice can languish. You may be doing well but still have more room to grow or maybe you have been seeing a decline in the number of new patients or number of patient visits. You may even just be starting out and trying to figure out how to bring in new patients, pay the bills, and just keep the doors open. The key to overcoming these challenges is to take immediate action and there is no more powerful action you can take to kickstart your chiropractic practice than putting Genesis Chiropractic Software to work for you. In fact, you can power your entire practice with Genesis. Statistics show that new practices that use Genesis Chiropractic Software have proven increases in revenue, retention, and compliance. Even better, these are not small numbers. Practices using Genesis have seen a 32% increase in patient compliance, a 26% increase in patient retention, and a 62% increase in revenue. Genesis is a web-based practice management software that combines the tools and training you need to rapidly increase your professional growth. It combines an exclusive workflow, documentation, scheduling, and billing. Genesis Chiropractic Software is a practice management strategy that actually works. The software has been demonstrated to be a highly valuable and rewarding platform for startups. Whether you’re in the development phase or looking to start generating more patients, Genesis is something that can help you succeed online. The platform has added benefit by saving you and your staff time every day. The time you will spend in Genesis depends on how much of the solution your practice uses. However, the average daily note can be accomplished in under 15 seconds and under 2 clicks. Many visits require much less. This makes Genesis a powerful time management tool. Genesis Chiropractic Software is a practice management strategy that actually works. The Genesis billing platform is a vital component to the revenue increase practices experience when using the software. It is such a robust tool because: Over a dozen teams work for you round the clock to follow up on claims and ensure maximum clean claims with maximum reimbursement Auto-prioritization means the system decides what needs to be followed up on by over 20 MILLION different rules updated daily Real time updates to claim balances means statements are always current Patient questions are answered with a single click. No more sifting through pages and pages of data to find a simple claim update or balance owed Claims are submitted with the highest clean claims rate Fee schedules are reviewed multiple times a year to ensure maximum compliance and reimbursement Whether you are experiencing difficulties in your current practice, are starting a new one, or just want to take your practice to the next level and experience greater success, Genesis Chiropractic Software can help you. Developed by chiropractors, for chiropractors, it is by far the most powerful tool available, allowing chiropractic practices to increase patient retention, compliance, and revenue all in one platform.
