Virtual Front Desk (VFD)

✓ Provides an Enhanced Patient Experience: Customized for your practice with messaging for new patient appointments, existing patient appointments and directions to your office.

✓ Reduces Costs: No need for Front Desk Staffing / Training / Management

✓ Allows for Scalability: Easily adapts to the growing needs of your practice without the need for additional physical space or resources

✓ Improves Consistent Messaging: Delivers the right message at the right time, to the right patient, without interruptions to your workflow.

✓ Increases Efficiency: 95% of practices using virtual front desk services report increased administrative efficiency, allowing in-house staff to focus more on patient care.

✓ Provides a Seamless Integration: Ensure the virtual front desk services integrate smoothly with your practice management software and EHR systems.

✓ Speed ROI: Virtual Front Desk (VFD) by ClinicMind is easy to onboard, saves time and money, and allows you to focus on providing exceptional patient care.

Virtual Front Desk Services for Chiropractic and Multispecialty Practices

Understanding Virtual Front Desk Services

What Are Virtual Front Desk Services?

Virtual front desk services encompass a range of remote administrative tasks traditionally performed by in-house full or part time staff. These services are delivered through advanced technology and managed by specialized service providers. Key components include appointment scheduling, patient inquiries, follow-ups,
and more.

Benefits of Virtual Front Desk Services

Enhanced Patient Experience: Provides patients with Live chat, providing 8-4 scheduling for both new and existing patients, without interruptions..
Improved Efficiency: Reduces the burden of questions and answers to/from front desk staff, allowing providers to focus on patient care.
Cost Savings: Decreases overhead costs associated with hiring, training, and managing full-time front desk employees.
Scalability: Easily adapts to the growing needs of your practice without the need for additional physical space or resources.

Compelling Statistics

Increased Patient Satisfaction: 85% of patients report higher satisfaction levels when they have access to virtual front desk services for scheduling and support.
Reduction in No-Shows: Practices using virtual front desk services experience a 30% reduction in no-show rates due to automated appointment reminders and easy rescheduling options.
Cost Savings: Practices can save up to 50% on administrative costs by outsourcing front desk tasks to virtual services, eliminating the need for a part time front desk employee.
Increased Efficiency: 95% of practices using virtual front desk services repor increased administrative efficiency, allowing in-house staff to focus more on patient care.
Patient Preference: 75% of patients prefer practices that offer virtual front desk services due to the convenience of access and fast responses.
Scalability: 70% of healthcare providers believe virtual front desk services provide the scalability needed to handle increasing patient volumes without additional physical space.
Automated Appointment Scheduling: Practices using VFD for appointment scheduling report a 40% reduction in scheduling errors and a significant decrease in administrative workload.
Faster Response Times: Virtual front desk services can handle up to 60% of patient inquiries instantly, leading to faster response times and improved patient experiences.

Chiropractic and Muti-Specialty Case Studies

Background

A chiropractic practice struggling with high no-show rates and administrative overload.

Solution

Implemented virtual front desk services to handle appointment scheduling, follow-ups.

Results

Achieved a 30% reduction in no-shows and a significant increase in NEW patients and existing patient retention.

Background

A multispecialty practice facing challenges with patient communication and claims processing.

Solution

Adopted a comprehensive virtual front desk solution to manage patient interactions and streamline billing processes.

Results

Improved patient engagement and reduced administrative costs, leading to a more efficient practice.

$ 99.99 One-time set-up fee:

Contract term: 12 months
Monthly charges: $300.00 for 300 minutes
Each additional minute: $1.25 per minute