Platinum Chiropractic, led by Dr. Daniel Hungerford, DC, in Grand Rapids, Michigan, set out to grow the number of new patients trusting their practice with care, and nearly doubled it in a single quarter.
The Challenge
Growing new patient volume is one of the hardest metrics for any practice to move; it depends on visibility in the community, a smooth intake experience, and enough operational capacity to actually welcome the patients who show up. For Platinum Chiropractic, sustaining that growth meant the front and back office needed to keep pace with demand without losing quality of care.
The Approach
Using ClinicMind's electronic health record (EHR), revenue cycle management (RCM), and ClinicMindPay together, Dr. Hungerford's team kept documentation, billing, and patient payments running on a single connected platform. With collections and claims handled inside the same system as patient records, the practice could take on a growing patient load without new patients getting stuck behind administrative bottlenecks.
The Results
| Metric | Before | After |
|---|---|---|
| New Patients (per quarter) | 94 | 187 |
| 98.9% growth in new patients | ||
Period comparison: Oct 1 – Dec 31, 2025 vs. Jan 1 – Mar 31, 2026.
Nearly doubling new patient volume in one quarter is one of the strongest growth results seen across the ClinicMind platform, and it means nearly 100 more people in Grand Rapids chose to trust Platinum Chiropractic with their health.
About Platinum Chiropractic
Platinum Chiropractic is a community-driven chiropractic practice in Grand Rapids, Michigan, founded by Dr. Daniel Hungerford, a Palmer College of Chiropractic graduate known for his warm, approachable style. Dr. Hungerford and his team specialize in treating sciatica, migraines, shoulder and knee conditions, and pregnancy care, serving families, children, and athletes across the greater Grand Rapids community.
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