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The Mental Health Crisis in Healthcare: Why We Need a New Approach

May 1, 2025

Mental health has long been the silent cornerstone of overall well-being, yet the infrastructure supporting mental health providers remains fractured, underfunded, and overwhelmed. With a growing demand for services, clinicians face intense pressure just to keep up, let alone thrive. According to the National Institute of Mental Health (2023), the U.S. is grappling with a significant mental health workforce shortage. Providers report burnout at alarming rates due to increasing caseloads, administrative demands, and insufficient resources. The World Health Organization (2022) adds that mental health care access gaps remain a global crisis, with millions going untreated due to a lack of scalable, sustainable care models. From my own experience consulting with practices across the country, these issues aren’t theoretical—they’re daily realities. Providers are spending more time fighting insurance denials, manually entering data into outdated systems, and managing operations without the support they need. These pain points aren’t just frustrating; they put both provider well-being and patient outcomes at risk. As Thomas Insel (2022) writes in Healing: Our Path from Mental Illness to Mental Health, “We need to stop treating mental illness and start building mental health.” That shift requires more than just good intentions. It demands leadership, operational excellence, and a renewed focus on systems that support—not sabotage—care delivery. So what’s the solution? Strategic practice management. The right infrastructure can transform how mental health care is delivered. From streamlined workflows and simplified insurance processes to intuitive technology and leadership that supports clinicians, we have the tools to build practices that thrive. At ClinicMind, we’re not just focused on making software. We’re building a movement—one that centers around helping providers succeed so they can do what they do best: help others. This series is dedicated to exploring how we get there. Stay tuned for Chapter 2, where we dive into the hidden cost of workflow overload and how to fix it. Sources: National Institute of Mental Health (NIMH). (2023). Workforce shortages and provider burnout. World Health Organization (WHO). (2022). Global mental health care access gaps. Insel, T. (2022). Healing: Our Path from Mental Illness to Mental Health.

You’re Leading the Change: ClinicMind Named G2 Momentum Leader in General EHR

April 29, 2025

Let’s talk about transformation. Not the flashy kind, but the kind that happens when practice owners get the right tools, streamline documentation, and reclaim time to focus on care. Thanks to your trust, feedback, and daily commitment, ClinicMind has been named the G2 Momentum Leader in General EHR for Spring 2025. And just like always, this isn’t about us. It’s about you. Recognition Rooted in Real Challenges This award reflects more than a great platform—it reflects the reality of the work you do.As Dr. Edisa Shirley shared in her video, healthcare providers carry a heavy load: high emotional demands, complex documentation, and layers of compliance. That’s exactly why we built ClinicMind 2.0—not just to digitize records but to truly support you. ✅ Integrated scheduling, billing, and compliance✅ Streamlined documentation that fits your workflow✅ Fewer clicks, less frustration, and more time for clients “This award is a reflection of the important work you do every day. We’re honored to support you.”— Dr. Edisa Shirley, Chief Mental Health Officer, ClinicMind A Platform That Understands Practice Owners ClinicMind goes far beyond basic EHR. It’s a full-stack, fully integrated platform that keeps your entire practice connected—from the first appointment to the final payment. No more bouncing between tools. No more piecing together workarounds.Just one seamless experience that aligns with how healthcare professionals work. Sustainable Growth Starts Here This award joins 11 consecutive quarters of G2 leadership—but the real milestone is what it signals:Clinics are growing, scaling, and serving more people with less stress and stronger systems. That’s the power of the Compounding Growth Effect. What’s Next? Your Clinic, Elevated. If you’re ready to reduce complexity, boost efficiency, and reclaim your time, we’re ready to help. 🎯 Schedule a Free Practice Growth Analysis 📖 Read The Press Release Here 💡 Learn What ClinicMind 2.0 Can Do for You Let’s build a practice that works as hard as you do.

Credentialed… Now What?

April 28, 2025

Why Ongoing Credentialing Support Is Critical for Your Practice’s Success Getting credentialed with insurance payers is a major milestone—but it’s not the end of the road. Credentialing isn’t a “set it and forget it” task; it’s an ongoing process that requires regular maintenance to avoid coverage gaps, compliance issues, and revenue loss. That’s why it pays to have a partner like CredEdge by ClinicMind on your side even after your initial credentialing is complete. Staying Credentialed Means Staying Covered Credentialing maintenance ensures you remain in-network with payers without interruptions. Missing a recredentialing deadline, failing to update required documents, or overlooking a contract expiration can result in lost revenue and major headaches. CredEdge keeps you ahead of every deadline with transparent, proactive, and stress-free maintenance services—so you can focus on running your practice without worrying about administrative surprises. The Hidden Risks of Neglecting Credentialing Maintenance Once you’re credentialed, ongoing support becomes critical for a few reasons: Contract and Fee Schedule Changes: Payer contracts are living documents. Without regular checks, you might miss important changes that affect your reimbursement rates. Recredentialing Deadlines: Most payers require recredentialing every 2–3 years. Missing deadlines can cause you to be removed from networks temporarily—or permanently. Provider Updates: Adding new providers or making changes to your practice information must be handled properly to maintain compliance. Data Management: Insurance companies regularly update verification requirements (like CAQH profiles). Staying current ensures you avoid lapses in network status. Without a team actively managing these moving parts, even established practices can face unnecessary disruptions. Why Maintain Your CredEdge Account? With CredEdge, you’re not just “credentialed”—you’re continuously protected and optimized: Flat-Rate Pricing & Unlimited Payers: Add new payers anytime without renegotiating fees. Simple, predictable pricing based on your NPI and practice. Dedicated Credentialing Experts: Meet with your credentialing team every two weeks on Zoom for updates, planning, and support. Proactive Recertification Reminders: Never miss an important document or deadline. We track everything and remind you months in advance. Payer Contract Health Checks: Regular reviews of contract dates, fee schedules, and payer behavior help prevent costly revenue issues. Full Transparency: Access real-time updates, status tracking, and credentialing history through our easy-to-use portal. Seamless Compliance and Verification: We update your CAQH profile every three months and ensure all verifications are continuously in place for in-network status. More Than Just Credentialing—We Manage the Whole Process Credentialing touches every part of your practice’s operations. That’s why CredEdge provides: Linking providers to the correct groups and facilities Workflow automation and database management Contract and facility management Verification and document management Committee reviews and e-documentation Whether you’re a brand-new practice or a growing multi-provider group, having expert ongoing credentialing support is essential for scaling successfully. Don’t risk unnecessary disruptions. Stay credentialed, stay compliant, and stay focused on patient care—with CredEdge by your side. Learn more about CredEdge’s Ongoing Credentialing Support or call (234) 254-2255 to get started today! Take the hassel out of credentialing off your plate! Book a consultation to learn more Book a Consultation

From Chaos to Calm: How AI Can Take Pressure Off Your Front Desk

April 25, 2025

The Problem: Your Team Is Drowning in Busywork If you run a small practice, you already know that your front desk is often stretched thin. Between phone calls, handling schedules, and following up with no-shows, your team is doing their best—but there’s only so much time in a day. And the result? Frustrated staff. Missed calls. Rushed patient experiences. Sometimes, patients don’t come back. You don’t need more people. You need a smarter way to support the people you already have. Studies show that front desk teams spend up to 30% of their time on phone-related tasks. That’s a third of the day pulled away from patient care. The Guide: Meet PatientHub’s AI Assistant This isn’t just another scheduling tool. PatientHub’s AI bot was built to reduce manual work while improving the way your practice connects with patients. It works in the background—quietly and efficiently—so your staff can stay focused on in-person care. The Plan: 4 Ways PatientHub’s AI Bot Saves Time 1. Schedules Appointments Automatically The AI assistant helps patients book, cancel, or reschedule appointments 24/7—no phone tag, no double bookings, and fewer no-shows. Available after hours, during lunch breaks, and on weekends Patients handle scheduling themselves Your staff stays focused on patients in front of them 2. Answers Common Questions Instantly Patients often call with quick questions: “Are you open on weekends?” “Do you accept my insurance?” “What should I bring on my first visit?” Instead of tying up your team, the AI bot provides fast, accurate answers—anytime, even at 2 a.m. Reduces phone volume Keeps your staff on task Boosts patient satisfaction 3. Follows Up Without You Lifting a Finger Life gets busy—patients forget appointments or delay rebooking. The bot sends thoughtful, timely follow-ups that keep your calendar full. Personalized messages that feel human, not robotic Helps patients re-engage Fewer missed visits, better retention You don’t have to chase patients anymore. The bot does the follow-up so your team doesn’t have to. 4. Responds to Reviews Automatically When patients leave a review, they want to be heard. But managing reviews takes time. The AI bot responds professionally and promptly—while flagging any that need a personal touch. Protects your online reputation Builds trust with new patients Saves hours every month The Value: More Time, Less Stress, Better Experience Practices using PatientHub’s AI bot save up to 10–20 hours per week. But the real value isn’t just time—it’s how your day flows. More time for face-to-face patient care Fewer distractions for your team A smoother, more professional experience for every patient Less burnout. More impact. This isn’t just automation—it’s peace of mind. The Bigger Picture: What PatientHub Is Really About PatientHub was built for small practices that do a lot with very little. We understand the reality of running a clinic where every call, every task, and every interaction matters. Our mission is simple: Support your team without sacrificing the human touch. We help you: Attract and retain patients Streamline communication Reduce no-shows Keep your staff focused, not frazzled You don’t need more apps or more admin—you need tools that actually reduce the load. That’s what we build. The Solution: Let Your Team Breathe Again If your front desk is overwhelmed, you’re not alone. Most small practices are feeling the same pressure. With PatientHub’s AI assistant, you can finally give your team space to breathe, reset, and work the way they want to—without adding more to their plate. Want to see how it works? Book a FREE demo here and we’ll walk you through it. The Team Behind the Tool PatientHub is just one of the many ways ClinicMind supports healthcare providers. As a company, ClinicMind is committed to helping clinics work smarter, not harder—through technology that enhances care without adding complexity. “Absolutely thrilled with Clinicmind and the incredible support from the team. Clinicmind all in all is incredibly intuitive, user-friendly and has streamlined our practice’s workflow in ways we couldn’t have imagined. The Team’s dedication to helping us succeed was clear, and we appreciate how they tailored everything to our specific needs. Highly recommend it!” Tanin Khademi, D.C. Los Angeles, CA Whether it’s automating daily tasks or optimizing practice workflows, everything ClinicMind builds is designed with one goal in mind: to empower teams to do more of what matters. You don’t just have to take our word for it—ClinicMind was recently named a G2 Momentum Leader in Medical Billing, recognized for delivering both innovation and real results to healthcare practices like yours. See the Calm After the Chaos Book your free demo today. Let us show you how one AI assistant can transform your front desk—from overwhelmed to organized, from burnout to balance. Interesting Reads: Learn how Patient Loyalty Drives Growth Transform Your Chiropractic Practice with AI

You Did It Again: ClinicMind Named G2 Momentum Leader in Medical Billing

April 17, 2025

You Did It Again: ClinicMind Named G2 Momentum Leader in Medical Billing Let’s talk about momentum. Not the kind you read about in physics class, but the kind that happens when a clinic finds its rhythm, scales its systems, and grows on repeat. Thanks to your trust, your reviews, and your daily hustle, ClinicMind has just been named the G2 Momentum Leader in Medical Billing for Spring 2025. And yes, the award is exciting. But just like always, it’s not about us—it’s about you. Recognition That Reflects Your Progress This latest G2 award is more than a badge. It’s a reflection of every provider who’s decided to take control of their revenue cycle without drowning in complexity. Here’s what this momentum means in real terms: ✅ Faster, more predictable billing✅ Reduced administrative headaches✅ Streamlined patient journeys—from scheduling to payment✅ And more time to do what matters most: care for patients As Reuven shared in his video, this recognition is powered by your authentic feedback—real reviews from real healthcare professionals who use ClinicMind every day to move their clinics forward. “Our mission has always been to empower providers with intuitive solutions that reduce burdens and improve care. This award proves we’re doing just that.” — Reuven Lirov, Chief Operations Officer of ClinicMind One Platform. Endless Possibilities. ClinicMind 2.0 wasn’t built to win awards. It was built to make your clinic run better, faster, and smarter. From patient acquisition and EHR to billing, credentialing, and automation—you’ve got everything under one roof. No more switching tools or juggling vendors. Just one streamlined platform built for growth. The Compounding Growth Effect Is Real This G2 Momentum Award joins a long list of ClinicMind recognitions—11 consecutive quarters of G2 leadership, to be exact. But it’s not just a streak. It’s a sign of compounding success. Because when you layer small, smart improvements—like better retention, stronger billing, and smoother operations—the result isn’t linear. It’s exponential. What’s Next? Your Dream Practice. If you’re tired of chaos and ready for clarity, we’re here to help you build your dream practice. 🎯 Schedule a Free Practice Growth Analysis 📖 Read The Press Release Here 💡 Learn What ClinicMind 2.0 Can Do for You Let’s keep the momentum going because this is only the beginning.

Let’s Have More Fun-ction

April 16, 2025

More about… Medicare, Medicare, Medicare. In my last article, I wrote about the TWO THINGS that Medicare wants from us. The first thing is PAIN. So now, let’s discuss the SECOND thing Medicare wants from us. Function Medicare requires that we perform a Functional Outcome Assessment for our patients. They define a Functional Outcome Assessment as “patient completed questionnaires designed to measure a patient’s limitations in performing the usual human tasks of living and to directly quantify functional and behavioral symptoms.” But… They also state that we must use a “standardized tool” and document a care plan “based on the identified functional outcome deficiencies.” And… They continue…“Documentation of a current functional outcome assessment must include identification of the standardized tool used.” So what is a “standardized tool?” According to Medicare, it’s “a tool that has been normalized and validated.” That means you can’t just make one up. But there’s more… Medicare also states that “A functional outcome assessment is multi-dimensional and quantifies pain and neuromusculoskeletal capacity; therefore the use of a standardized tool assessing pain alone, such as the visual analog scale (VAS), does not meet the criteria of a functional outcome assessment standardized tool.” So how often do we need to have our patients do these? Medicare states, “The intent of this measure is for a functional outcome assessment tool to be utilized at a minimum of every 30 days.” But there’s more… Here’s Medicare’s rationale: “Standardized outcome assessments, questionnaires or tools are a vital part of evidence-based practice. Despite the recognition of the importance of outcomes assessments, questionnaires and tools, recent evidence suggests their use in clinical practice is limited. Selecting the most appropriate outcomes assessment, questionnaire or tool enhances clinical practice by (1) identifying and quantifying body function and structure limitations; (2) formulating the evaluation, diagnosis, and prognosis; (3) informing the plan of care; and (4) helping to evaluate the success of physical therapy interventions (Potter et al., 2011).” Medicare also tells us that “clinicians should use validated self-report questionnaires/tools that are useful for identifying a patient’s baseline status relative to pain, function, and disability and for monitoring a change in a patient’s status throughout the course of treatment.” Remember what I told you in my last article, though. Medicare drives this whole train. Everyone else follows Medicare. They created the documentation guidelines. They guide the CPT and ICD10 codes. So, instead of fighting them (and losing), we need to understand their perspective and follow their rules. So, let’s break this down. For ALL of our patients, regardless if they’re a Medicare patient, cash-paying patient, personal injury patient or anyone else – it’s time we standardize this ONE thing – our documentation. Document the pain intensity and pain frequency for each complaint on every visit. Have the patients complete a functional outcome assessment utilizing a standardized tool. Document the name of each functional outcome questionnaire and its score. Formulate a treatment plan based on the functional outcome assessment score. And don’t panic. This can be done in very little time. The results are worth it. Be BulletProof.

Blog

The Mental Health Crisis in Healthcare: Why We Need a New Approach

May 1, 2025

Mental health has long been the silent cornerstone of overall well-being, yet the infrastructure supporting mental health providers remains fractured, underfunded, and overwhelmed. With a growing demand for services, clinicians face intense pressure just to keep up, let alone thrive. According to the National Institute of Mental Health (2023), the U.S. is grappling with a significant mental health workforce shortage. Providers report burnout at alarming rates due to increasing caseloads, administrative demands, and insufficient resources. The World Health Organization (2022) adds that mental health care access gaps remain a global crisis, with millions going untreated due to a lack of scalable, sustainable care models. From my own experience consulting with practices across the country, these issues aren’t theoretical—they’re daily realities. Providers are spending more time fighting insurance denials, manually entering data into outdated systems, and managing operations without the support they need. These pain points aren’t just frustrating; they put both provider well-being and patient outcomes at risk. As Thomas Insel (2022) writes in Healing: Our Path from Mental Illness to Mental Health, “We need to stop treating mental illness and start building mental health.” That shift requires more than just good intentions. It demands leadership, operational excellence, and a renewed focus on systems that support—not sabotage—care delivery. So what’s the solution? Strategic practice management. The right infrastructure can transform how mental health care is delivered. From streamlined workflows and simplified insurance processes to intuitive technology and leadership that supports clinicians, we have the tools to build practices that thrive. At ClinicMind, we’re not just focused on making software. We’re building a movement—one that centers around helping providers succeed so they can do what they do best: help others. This series is dedicated to exploring how we get there. Stay tuned for Chapter 2, where we dive into the hidden cost of workflow overload and how to fix it. Sources: National Institute of Mental Health (NIMH). (2023). Workforce shortages and provider burnout. World Health Organization (WHO). (2022). Global mental health care access gaps. Insel, T. (2022). Healing: Our Path from Mental Illness to Mental Health.

You’re Leading the Change: ClinicMind Named G2 Momentum Leader in General EHR

April 29, 2025

Let’s talk about transformation. Not the flashy kind, but the kind that happens when practice owners get the right tools, streamline documentation, and reclaim time to focus on care. Thanks to your trust, feedback, and daily commitment, ClinicMind has been named the G2 Momentum Leader in General EHR for Spring 2025. And just like always, this isn’t about us. It’s about you. Recognition Rooted in Real Challenges This award reflects more than a great platform—it reflects the reality of the work you do.As Dr. Edisa Shirley shared in her video, healthcare providers carry a heavy load: high emotional demands, complex documentation, and layers of compliance. That’s exactly why we built ClinicMind 2.0—not just to digitize records but to truly support you. ✅ Integrated scheduling, billing, and compliance✅ Streamlined documentation that fits your workflow✅ Fewer clicks, less frustration, and more time for clients “This award is a reflection of the important work you do every day. We’re honored to support you.”— Dr. Edisa Shirley, Chief Mental Health Officer, ClinicMind A Platform That Understands Practice Owners ClinicMind goes far beyond basic EHR. It’s a full-stack, fully integrated platform that keeps your entire practice connected—from the first appointment to the final payment. No more bouncing between tools. No more piecing together workarounds.Just one seamless experience that aligns with how healthcare professionals work. Sustainable Growth Starts Here This award joins 11 consecutive quarters of G2 leadership—but the real milestone is what it signals:Clinics are growing, scaling, and serving more people with less stress and stronger systems. That’s the power of the Compounding Growth Effect. What’s Next? Your Clinic, Elevated. If you’re ready to reduce complexity, boost efficiency, and reclaim your time, we’re ready to help. 🎯 Schedule a Free Practice Growth Analysis 📖 Read The Press Release Here 💡 Learn What ClinicMind 2.0 Can Do for You Let’s build a practice that works as hard as you do.

Credentialed… Now What?

April 28, 2025

Why Ongoing Credentialing Support Is Critical for Your Practice’s Success Getting credentialed with insurance payers is a major milestone—but it’s not the end of the road. Credentialing isn’t a “set it and forget it” task; it’s an ongoing process that requires regular maintenance to avoid coverage gaps, compliance issues, and revenue loss. That’s why it pays to have a partner like CredEdge by ClinicMind on your side even after your initial credentialing is complete. Staying Credentialed Means Staying Covered Credentialing maintenance ensures you remain in-network with payers without interruptions. Missing a recredentialing deadline, failing to update required documents, or overlooking a contract expiration can result in lost revenue and major headaches. CredEdge keeps you ahead of every deadline with transparent, proactive, and stress-free maintenance services—so you can focus on running your practice without worrying about administrative surprises. The Hidden Risks of Neglecting Credentialing Maintenance Once you’re credentialed, ongoing support becomes critical for a few reasons: Contract and Fee Schedule Changes: Payer contracts are living documents. Without regular checks, you might miss important changes that affect your reimbursement rates. Recredentialing Deadlines: Most payers require recredentialing every 2–3 years. Missing deadlines can cause you to be removed from networks temporarily—or permanently. Provider Updates: Adding new providers or making changes to your practice information must be handled properly to maintain compliance. Data Management: Insurance companies regularly update verification requirements (like CAQH profiles). Staying current ensures you avoid lapses in network status. Without a team actively managing these moving parts, even established practices can face unnecessary disruptions. Why Maintain Your CredEdge Account? With CredEdge, you’re not just “credentialed”—you’re continuously protected and optimized: Flat-Rate Pricing & Unlimited Payers: Add new payers anytime without renegotiating fees. Simple, predictable pricing based on your NPI and practice. Dedicated Credentialing Experts: Meet with your credentialing team every two weeks on Zoom for updates, planning, and support. Proactive Recertification Reminders: Never miss an important document or deadline. We track everything and remind you months in advance. Payer Contract Health Checks: Regular reviews of contract dates, fee schedules, and payer behavior help prevent costly revenue issues. Full Transparency: Access real-time updates, status tracking, and credentialing history through our easy-to-use portal. Seamless Compliance and Verification: We update your CAQH profile every three months and ensure all verifications are continuously in place for in-network status. More Than Just Credentialing—We Manage the Whole Process Credentialing touches every part of your practice’s operations. That’s why CredEdge provides: Linking providers to the correct groups and facilities Workflow automation and database management Contract and facility management Verification and document management Committee reviews and e-documentation Whether you’re a brand-new practice or a growing multi-provider group, having expert ongoing credentialing support is essential for scaling successfully. Don’t risk unnecessary disruptions. Stay credentialed, stay compliant, and stay focused on patient care—with CredEdge by your side. Learn more about CredEdge’s Ongoing Credentialing Support or call (234) 254-2255 to get started today! Take the hassel out of credentialing off your plate! Book a consultation to learn more Book a Consultation

From Chaos to Calm: How AI Can Take Pressure Off Your Front Desk

April 25, 2025

The Problem: Your Team Is Drowning in Busywork If you run a small practice, you already know that your front desk is often stretched thin. Between phone calls, handling schedules, and following up with no-shows, your team is doing their best—but there’s only so much time in a day. And the result? Frustrated staff. Missed calls. Rushed patient experiences. Sometimes, patients don’t come back. You don’t need more people. You need a smarter way to support the people you already have. Studies show that front desk teams spend up to 30% of their time on phone-related tasks. That’s a third of the day pulled away from patient care. The Guide: Meet PatientHub’s AI Assistant This isn’t just another scheduling tool. PatientHub’s AI bot was built to reduce manual work while improving the way your practice connects with patients. It works in the background—quietly and efficiently—so your staff can stay focused on in-person care. The Plan: 4 Ways PatientHub’s AI Bot Saves Time 1. Schedules Appointments Automatically The AI assistant helps patients book, cancel, or reschedule appointments 24/7—no phone tag, no double bookings, and fewer no-shows. Available after hours, during lunch breaks, and on weekends Patients handle scheduling themselves Your staff stays focused on patients in front of them 2. Answers Common Questions Instantly Patients often call with quick questions: “Are you open on weekends?” “Do you accept my insurance?” “What should I bring on my first visit?” Instead of tying up your team, the AI bot provides fast, accurate answers—anytime, even at 2 a.m. Reduces phone volume Keeps your staff on task Boosts patient satisfaction 3. Follows Up Without You Lifting a Finger Life gets busy—patients forget appointments or delay rebooking. The bot sends thoughtful, timely follow-ups that keep your calendar full. Personalized messages that feel human, not robotic Helps patients re-engage Fewer missed visits, better retention You don’t have to chase patients anymore. The bot does the follow-up so your team doesn’t have to. 4. Responds to Reviews Automatically When patients leave a review, they want to be heard. But managing reviews takes time. The AI bot responds professionally and promptly—while flagging any that need a personal touch. Protects your online reputation Builds trust with new patients Saves hours every month The Value: More Time, Less Stress, Better Experience Practices using PatientHub’s AI bot save up to 10–20 hours per week. But the real value isn’t just time—it’s how your day flows. More time for face-to-face patient care Fewer distractions for your team A smoother, more professional experience for every patient Less burnout. More impact. This isn’t just automation—it’s peace of mind. The Bigger Picture: What PatientHub Is Really About PatientHub was built for small practices that do a lot with very little. We understand the reality of running a clinic where every call, every task, and every interaction matters. Our mission is simple: Support your team without sacrificing the human touch. We help you: Attract and retain patients Streamline communication Reduce no-shows Keep your staff focused, not frazzled You don’t need more apps or more admin—you need tools that actually reduce the load. That’s what we build. The Solution: Let Your Team Breathe Again If your front desk is overwhelmed, you’re not alone. Most small practices are feeling the same pressure. With PatientHub’s AI assistant, you can finally give your team space to breathe, reset, and work the way they want to—without adding more to their plate. Want to see how it works? Book a FREE demo here and we’ll walk you through it. The Team Behind the Tool PatientHub is just one of the many ways ClinicMind supports healthcare providers. As a company, ClinicMind is committed to helping clinics work smarter, not harder—through technology that enhances care without adding complexity. “Absolutely thrilled with Clinicmind and the incredible support from the team. Clinicmind all in all is incredibly intuitive, user-friendly and has streamlined our practice’s workflow in ways we couldn’t have imagined. The Team’s dedication to helping us succeed was clear, and we appreciate how they tailored everything to our specific needs. Highly recommend it!” Tanin Khademi, D.C. Los Angeles, CA Whether it’s automating daily tasks or optimizing practice workflows, everything ClinicMind builds is designed with one goal in mind: to empower teams to do more of what matters. You don’t just have to take our word for it—ClinicMind was recently named a G2 Momentum Leader in Medical Billing, recognized for delivering both innovation and real results to healthcare practices like yours. See the Calm After the Chaos Book your free demo today. Let us show you how one AI assistant can transform your front desk—from overwhelmed to organized, from burnout to balance. Interesting Reads: Learn how Patient Loyalty Drives Growth Transform Your Chiropractic Practice with AI

You Did It Again: ClinicMind Named G2 Momentum Leader in Medical Billing

April 17, 2025

You Did It Again: ClinicMind Named G2 Momentum Leader in Medical Billing Let’s talk about momentum. Not the kind you read about in physics class, but the kind that happens when a clinic finds its rhythm, scales its systems, and grows on repeat. Thanks to your trust, your reviews, and your daily hustle, ClinicMind has just been named the G2 Momentum Leader in Medical Billing for Spring 2025. And yes, the award is exciting. But just like always, it’s not about us—it’s about you. Recognition That Reflects Your Progress This latest G2 award is more than a badge. It’s a reflection of every provider who’s decided to take control of their revenue cycle without drowning in complexity. Here’s what this momentum means in real terms: ✅ Faster, more predictable billing✅ Reduced administrative headaches✅ Streamlined patient journeys—from scheduling to payment✅ And more time to do what matters most: care for patients As Reuven shared in his video, this recognition is powered by your authentic feedback—real reviews from real healthcare professionals who use ClinicMind every day to move their clinics forward. “Our mission has always been to empower providers with intuitive solutions that reduce burdens and improve care. This award proves we’re doing just that.” — Reuven Lirov, Chief Operations Officer of ClinicMind One Platform. Endless Possibilities. ClinicMind 2.0 wasn’t built to win awards. It was built to make your clinic run better, faster, and smarter. From patient acquisition and EHR to billing, credentialing, and automation—you’ve got everything under one roof. No more switching tools or juggling vendors. Just one streamlined platform built for growth. The Compounding Growth Effect Is Real This G2 Momentum Award joins a long list of ClinicMind recognitions—11 consecutive quarters of G2 leadership, to be exact. But it’s not just a streak. It’s a sign of compounding success. Because when you layer small, smart improvements—like better retention, stronger billing, and smoother operations—the result isn’t linear. It’s exponential. What’s Next? Your Dream Practice. If you’re tired of chaos and ready for clarity, we’re here to help you build your dream practice. 🎯 Schedule a Free Practice Growth Analysis 📖 Read The Press Release Here 💡 Learn What ClinicMind 2.0 Can Do for You Let’s keep the momentum going because this is only the beginning.

Let’s Have More Fun-ction

April 16, 2025

More about… Medicare, Medicare, Medicare. In my last article, I wrote about the TWO THINGS that Medicare wants from us. The first thing is PAIN. So now, let’s discuss the SECOND thing Medicare wants from us. Function Medicare requires that we perform a Functional Outcome Assessment for our patients. They define a Functional Outcome Assessment as “patient completed questionnaires designed to measure a patient’s limitations in performing the usual human tasks of living and to directly quantify functional and behavioral symptoms.” But… They also state that we must use a “standardized tool” and document a care plan “based on the identified functional outcome deficiencies.” And… They continue…“Documentation of a current functional outcome assessment must include identification of the standardized tool used.” So what is a “standardized tool?” According to Medicare, it’s “a tool that has been normalized and validated.” That means you can’t just make one up. But there’s more… Medicare also states that “A functional outcome assessment is multi-dimensional and quantifies pain and neuromusculoskeletal capacity; therefore the use of a standardized tool assessing pain alone, such as the visual analog scale (VAS), does not meet the criteria of a functional outcome assessment standardized tool.” So how often do we need to have our patients do these? Medicare states, “The intent of this measure is for a functional outcome assessment tool to be utilized at a minimum of every 30 days.” But there’s more… Here’s Medicare’s rationale: “Standardized outcome assessments, questionnaires or tools are a vital part of evidence-based practice. Despite the recognition of the importance of outcomes assessments, questionnaires and tools, recent evidence suggests their use in clinical practice is limited. Selecting the most appropriate outcomes assessment, questionnaire or tool enhances clinical practice by (1) identifying and quantifying body function and structure limitations; (2) formulating the evaluation, diagnosis, and prognosis; (3) informing the plan of care; and (4) helping to evaluate the success of physical therapy interventions (Potter et al., 2011).” Medicare also tells us that “clinicians should use validated self-report questionnaires/tools that are useful for identifying a patient’s baseline status relative to pain, function, and disability and for monitoring a change in a patient’s status throughout the course of treatment.” Remember what I told you in my last article, though. Medicare drives this whole train. Everyone else follows Medicare. They created the documentation guidelines. They guide the CPT and ICD10 codes. So, instead of fighting them (and losing), we need to understand their perspective and follow their rules. So, let’s break this down. For ALL of our patients, regardless if they’re a Medicare patient, cash-paying patient, personal injury patient or anyone else – it’s time we standardize this ONE thing – our documentation. Document the pain intensity and pain frequency for each complaint on every visit. Have the patients complete a functional outcome assessment utilizing a standardized tool. Document the name of each functional outcome questionnaire and its score. Formulate a treatment plan based on the functional outcome assessment score. And don’t panic. This can be done in very little time. The results are worth it. Be BulletProof.