Introducing Flexnote Version 10: Enhanced Features for Seamless Documentation
We are thrilled to announce the release of Flexnote Version 10, packed with more features designed to streamline your workflow and enhance your documentation experience. Here’s a closer look at what’s new: Flexnote Version 10 is all about making your practice more efficient and your documentation more accurate. Here’s why Flexnote V10 should matter to you: Inline Field History: Our new Inline Field History feature is tailored to make your work more efficient by allowing you to view the previous field value directly alongside the current one. No more switching back and forth to the history tab! This field-specific toggle can be saved with your macro, providing a quick and seamless way to track changes and assess progress from one recording to the next. Simplified Problem List: Flexnote Version 10 brings more control and less clutter to your documentation with the Simplified Problem List. You can now make the diagnosis list in your documentation much easier to read by excluding extra information like codes, dates, and statuses. Integration of Sticky Notes: Transitioning from our legacy documentation to the new style has never been easier with the integration of sticky notes into Flexnote. This feature allows you to access important notes quickly and easily. Whether it’s keeping track of patient details that you prefer not to include in the official documentation or simply jotting down quick reminders, sticky notes are here to help. Enable this feature through the new user setting called “Sticky Notes Sidebar.” Other Updates Workers Compensation Smart Field: Streamline your workers’ compensation documentation with our new smart field. Importing Options List For Multi-option Field: Simplify the process of importing options with our new feature. Presenting Problems Field – New Navigation: Navigate the presenting problems field with ease thanks to our updated navigation system. We are confident that these new features will significantly enhance your workflow. Explore these updates and see how they can transform your documentation today! If you are not already using Flexnote, schedule a demo to see how it can transform your documentation. Click Here to Schedule Your Flexnote Demo
UnitedHealth Group Cyber Attack (Change Healthcare Outage) Updates
Update – August 19, 2024 Updates From Our CEO Last February, we experienced the largest cyber attack in the nation’s history on our main clearinghouse – owned by the biggest payer. The cyber attack Disrupted claims submission and ERAs, Necessitated manual work, and Kicked us twenty-five years back into the late 90s. Worse, according to an AMA report (https://www.ama-assn.org/press-center/press-releases/physicians-struggle-keep-practices-afloat-after-change-cyberattack), during this time, 55% of the small-to-medium practice owners needed to dip into their personal savings in order to cover practice expenses or make payroll. Unitedhealth Group has also stated (https://www.unitedhealthgroup.com/newsroom/2024/2024-04-22-uhg-updates-on-change-healthcare-cyberattack.html) that due to the complex nature of the breach, it may take several months to identify and notify impacted individuals. “62% are still dipping into personal funds to cover practice expenses, 42% still can’t afford to buy supplies, and 34% can’t make payroll.” But this story starts earlier, long before February: in October 2022, UnitedHealth Group closed its acquisition of Change Healthcare, the largest claims clearinghouse in the U.S. Why would one of the four largest insurance companies need to control a healthcare insurance claim gateway to all payers? What added value could be brought to the table except for an attempt to achieve control of the providers’ claim flow to other payers? And so, while the entire world aims at IT democratization and applies Artificial Intelligence to accelerate the future prosperity through automation, one of our largest payers reversed the progress direction by trying to monopolize the providers’ access to payers and gave us a taste of how massively centralized solutions feel when things go wrong. Followup Questions: Why wasn’t the cyber attack immediately solved? Who benefits from the delay? These questions will be addressed in the future. In the meantime, we must do everything under our control to solve the problems caused by the cyber attack of one of the largest payers: 1. We have found alternative clearinghouses. This process requires enrolling the clients again and that depends on two kinds of teamwork a. client cooperation – we cannot make progress until the client responds. b. payer cooperation – why would they be in a rush? Especially when EVERYBODY is also re-enrolling at the same time. c. We have completed three-quarters of the needed enrollments d. Real time eligibility is back up and running for all payers, and patient statements are being turned back on today, unless we hear from you, as stated in our previous correspondence. 2. We maximized the use of ClinicMind’s automation at every stage by splitting the workload in two parts, addressing separately he claims that have already received the new ERAs because of the newly functioning automation and the claims that are inaccessible to the new ERAs. These claims require manual payment update and followup. 3. We have hired and trained more staff to do the necessary manual work. The replacement of automated processes with human resources required accelerated hiring and training at an unprecedented scale, with 40-50 new hires a month. 4. We have also hired a dozen of third-party RCM companies to increase our capacity. While many BPOs went out of business because of the cyberattack, we have found and trained an additional 14 new BPOs. Please compare your practice insurance collections prediction on your ClinicMind Home screen and contact us with any questions using one of these three methods: Call Center at (234) 254-2255 Open a ClinicMind task directly to your Coach or Admin Click Chat Now from at the top navbar on any page of the ClinicMind system a. Click Chat with us b. When asked what the Topic of the chat is, Select Billing Question Thank you for your continued trust in ClinicMind. We look forward to resolving these issues completely and restoring billing normality. Update – July 15, 2024 Updates From Our CEO Weekly Update: We continue to see improvement and hope to return to normal operations by September. We are about 24% complete with the ERA enrollment project, and we recently signed up fourteen RCM BPO teams to help us work through our work backlogs, which accumulated because of the Change HealthCare Clearinghouse cyberattack. Please compare your practice insurance collections prediction on your ClinicMind Home screen and contact us with any questions using one of these three methods: Call Center at (234) 254-2255 Open a ClinicMind task directly to your Coach or Admin Click Chat Now from at the top navbar on any page of the ClinicMind system Click Chat with us When asked what the Topic of the chat is, Select Billing Question Thank you for your continued trust in ClinicMind. We look forward to resolving these issues completely and restoring billing normality. Update – July 5, 2024 Updates from our President, ClinicMind Professional Services Division Weekly Update: We have important news about the Change Healthcare outage and how it’s affecting your practice. Stay informed with the latest insights directly from Dr. Brian Capra, President of ClinicMind Professional Services Division. Thank you for your continued trust in ClinicMind. We look forward to resolving these issues completely and restoring normality. Update – June 28, 2024 Updates From Our CEO Weekly Update: The Change Healthcare clearinghouse debacle has affected all insurance billing. It’s so bad that a fund has been created to help doctors. This chart, which is available on the Home page of the ClinicMind system, illustrates the following points: We are with you, and our plan is not only working, but it has EXCEEDED our efforts expectations: Our monthly collective collections have DOUBLED since March Compare this chart to the chart we posted on this Blog on June 6, where we made and posted an optimistic but more conservative prediction. Our Plan has five parts: We have separated our institutional (CMS-1500) and professional (UB-04) teams so that each team can focus on their unique problems Both teams have split their claims into two groups and allocated dedicated resources for: the current A/R to make sure the new money continues to flow in the old A/R accumulated before and during the outage Our HR Division
Change Healthcare Outage Updates
Update – July 15, 2024 Updates From Our CEO Weekly Update: We continue to see improvement and hope to return to normal operations by September. We are about 24% complete with the ERA enrollment project, and we recently signed up fourteen RCM BPO teams to help us work through our work backlogs, which accumulated because of the Change HealthCare Clearinghouse cyberattack. Please compare your practice insurance collections prediction on your ClinicMind Home screen and contact us with any questions using one of these three methods: Call Center at (234) 254-2255 Open a ClinicMind task directly to your Coach or Admin Click Chat Now from at the top navbar on any page of the ClinicMind system Click Chat with us When asked what the Topic of the chat is, Select Billing Question Thank you for your continued trust in ClinicMind. We look forward to resolving these issues completely and restoring billing normality. Update – July 5, 2024 Updates from our President, ClinicMind Professional Services Division Weekly Update: We have important news about the Change Healthcare outage and how it’s affecting your practice. Stay informed with the latest insights directly from Dr. Brian Capra, President of ClinicMind Professional Services Division. Thank you for your continued trust in ClinicMind. We look forward to resolving these issues completely and restoring normality. Update – June 28, 2024 Updates From Our CEO Weekly Update: The Change Healthcare clearinghouse debacle has affected all insurance billing. It’s so bad that a fund has been created to help doctors. This chart, which is available on the Home page of the ClinicMind system, illustrates the following points: We are with you, and our plan is not only working, but it has EXCEEDED our efforts expectations: Our monthly collective collections have DOUBLED since March Compare this chart to the chart we posted on this Blog on June 6, where we made and posted an optimistic but more conservative prediction. Our Plan has five parts: We have separated our institutional (CMS-1500) and professional (UB-04) teams so that each team can focus on their unique problems Both teams have split their claims into two groups and allocated dedicated resources for: the current A/R to make sure the new money continues to flow in the old A/R accumulated before and during the outage Our HR Division continues to hire experienced resources to meet the growing demand for our services. Our Training department built an accelerated training course for the Change Health Clearinghouse Outage Management Training. Completing ERA enrollments remains a high priority: Many payers require a provider’s signature, and your prompt cooperation is encouraged and appreciated. Please compare your practice insurance collections prediction on your ClinicMind Home screen and contact our Call Center at (234) 254-2255 or open a ClinicMind (Genesis) task to schedule an appointment with your Practice Coach or Admin to review any differences unique to your practice and any improvement steps we need to take above and beyond our current efforts. Thank you for your continued trust in ClinicMind. We look forward to resolving these issues completely and restoring normality. Update – June 21, 2024 Updates From Our CEO Weekly Update: Our collections graph on our home page continues to look promising for June. Sadly, this is a result of extra manual work because of the continued impact of the Change Healthcare outage. If your own graph does not look similarly promising, please contact us via email, create a ClinicMind (Genesis) task, or by phone at (234) 254-2255 We continue to work on ERAs and enrollments, and are making steady progress. See this attached image: Update – June 6, 2024 Updates From Our CEO Weekly Update: ClinicMind predicts our Customer Insurance Collections will continue to climb in June, making up for the payment delays caused by the colossal Change Healthcare Outage in February and March. The attached chart shows the average insurance collections bar chart shape across thousands of providers using the ClinicMind system. Its optimistic shape is due to the amazing teamwork between our clients, our software engineers, our Revenue Cycle Managers, and our AR follow-up analysts. The ERA disruption caused by the Change Healthcare outage has not been corrected yet, which continues to cause major claim processing backlogs. Our RCM teams continue to find manual workarounds to compensate for the automation disruption, including re-enrollments and patient statement generation. There is still no ETA for the real-time eligibility test. Please compare your practice insurance collections prediction on your ClinicMind Home screen and contact our Call Center at (234) 254-2255 or open a ClinicMind (Genesis) task to schedule an appointment with your Practice Coach or Admin to review any differences unique to your practice and any improvement steps we need to take above and beyond our current efforts. Thank you for your continued trust in ClinicMind. We look forward to resolving these issues completely and restoring normality. Update – May 29, 2024 Updates From Our CEO Weekly Update: The effect of the outage is not over yet, but this illustration that is available on your ClinicMind Home Page shows that the worst is behind us: This bar chart for monthly insurance collections shows the dip caused by the CHC outage in February and March and our partial and accelerating recovery in April and May. I have complete confidence in our team and software to overcome this unprecedented outage. Thank you for your continued trust in ClinicMind Update – May 23, 2024 Updates From Our CEO Weekly Update: Our electronic claim submission is restored to its full pre-CHC outage capacity. All claims previously dropped to paper to bypass the Change Healthcare outage have since been submitted electronically as needed. We continue the process of re-establishing ERAs, which will likely take several weeks and could require your assistance in signing new enrollment forms. In the absence of these enrollment forms, we manually obtain claim information using phone and portal access when available. Other work in progress: electronic eligibility service, a pathway to send patient statements, and a preferred submission path for secondary payers
V29 Release Notes
Incoming Fax Queue Access to the “Incoming Fax Queue” feature is out of beta testing now and available for everyone. We are beta testing the ability to port over an existing fax number. Documentation Updates Roster: The payment type dropdown in the billing review screen has been improved. It will now default to ‘Cash’ instead of showing up blank. Charts: Access to Web Exercises is now available in the Chart summary for those practices that are subscribed, allowing you to access the patient’s exercises without creating a note. Patient Portal Enhancements Customization Alert! Practices can now determine the length of the invite code dispatched to the patient, with a minimum setting of 9 digits. This allows for a more user-friendly URL for your patients. Patient Self-Registration Boost Patient Engagement: Introduce a direct link on your website enabling patients to self-register for the Genesis Patient Portal. Once registered, a patient account is seamlessly set up in Genesis. However, please note: This is optimized exclusively for new patients. Existing patients with accounts in Genesis trying to re-register will receive an alert prompting them to reach out to your practice. We’re continually striving to offer you the best. Stay tuned for more updates and improvements!
