How To Eliminate No Show Appointments
One of the newest innovations in chiropractic patient care is chiropractor SOAP Notes EHR (electronic health records). This software helps facilitate patient care and makes taking SOAP notes totally automated. It also helps eliminate no show appointments by allowing the ability to do automatic call-backs and follow-ups. This allows a more profitable practice by keeping all appointment slots filled. SOAP is a record-keeping method recognized by chiropractors and other healthcare professions. It is an acronym representing a method of taking case histories. The letters stand for subjective, objective, assessment, and plan. The software record-keeping solution allows this method to be followed quickly and easily. One big advantage of this software for this record-keeping and appointment tracking is accuracy. With the software prompting input, the practitioner or office manager is less apt to miss a component. This means all records are consistent, complete, and quickly completed. One complaint that most practitioners in the helping fields have is that they feel they spend too much time in record-keeping and business aspects of their practice. With this software, more time can be spent focusing on caring tasks that they were trained for, instead of having to be distracted with other aspects of their business. Another advantage to using a software program for routine tasks is that it can be delegated to others. Also, certain parts of record keeping can be delegated, with dictation. This allows the chiropractor to focus on the patient and the impressions noted, instead of taking notes. Even if information is entered personally, less attention is focused on the record and more on the patient. Chiropractor SOAP Notes EHR is a method that obviously allows more personalized care and less hassle with making appointments, keeping records, and doing other routine tasks. This leaves more time for patient care. This helps the chiropractor feel he or she is able to do more of what they feel they trained to do.
Dr. Chris Zaino – Changing History One Patient At A Time – Part 2
Dr. Chris Zaino chose Billing Precision because it was developed and will continue to evolve with these values in mind. He chose it because it gives him the best chance at accomplishing his goals and living up to the responsibility he has been entrusted with. Specifically, Billing Precision ensures that no visit gets left behind: That with every missed visit, the practice is alerted in real time. The Visit itself is never deleted unless the patient is discharged. When a patient is contacted for missed visits there is a log of each call and reason for missing. When the patient comes to the next visit the system alerts the staff and the visit is rescheduled. This means the missed visit is physically moved from the missed date to the new date. In some cases Dr. Zaino has the patient come back later that day. Worried about a patient slipping by the front desk? No problem the doctor has a missed visit warning system at the table. When he sees this he apologizes that the staff let them get by without rescheduling the visit and how important it is to make that visit up. Dr. Chris Zaino refocuses the patient, wlaks them to the front desk and makes sure that visit is rescheduled. When a patient becomes a habitual misser, Dr. Chris Zaino makes the decision. Typically he will have a refocus session with the patient and remind them of goals and each others roles and expectations. When a patient continues to miss it is handled on a case by case basis. Often Dr. Chris Zaino will dismiss them from care. When you have systems and technology in place you keep both the doctor and patient accountable. If and when a patient is discharged because of the inability to meet the expectation they do not leave with a bad taste about your practice. They leave knowing that whatever result they did get was proportional to their commitment, not to the efficacy of chiropractic or the congruency of the practice and its message. They realize you are for real and are not only more likely to return but many times these patients will refer others that they think can commit to getting results. Dr. Chris Zaino explains how closing the “back door” allows him to spend less time getting new patient to replace the ones they were losing and focus on the delivering the highest quality care and patient experience possible. With a practice this size billing, collections and compliance can be almost impossible to manage. Having one integrated technology, process and billing service that manages your patient lifecyle, is vital at any volume. With the increasing complexity in coding rules, ever growing insurance audit business, and busy lifestyles of patients, not managing any one component will lead to lost efficiency and revenue. Dr. Chris Zaino explains how his practice was “gushing blood” in all areas and how Billing Precision has helped stop the bleeding. Some important aspects of Billing Precision which allow him to do this are Real Time Billing with integrated compliance and coding warnings at the table Table-side documentation that can be updated in real time in under 10 seconds No show management and automated patient check in Web based transparency to all practice, billing and compliance statistics 24×7. Care plan management including expected collections threshholds and reports. Full audit trail of all actions taken by practice staff and/or Billing Precision teams Integrated credit card and recurring payment tool Email marketing campaign manager. Automated appointment reminders. Many thanks to Dr. Chris Zaino, Whitney Zaino and their amazing team at Abundant Life Chiropractic. We are excited to be even a small part of mission as big as this.
Dr. Chris Zaino on Patient Compliance – Changing History One Patient At a Time
Who is Dr. Chris Zaino? This video is one of the best introductions: It is essential to the survival of a practice and chiropractic in general that doctors realize how important it is to manage the patient experience and perspective of their care. Too many times doctors spend all of their time focused on education and the initial “conversion” of the patient and forget to stay congruent with the message they sent. This alone will force patients that would have otherwise been great, referring patients, to second guess their decision to choose chiropractic care and its efficacy all together. When a patient misses an appointment and it is not met with a sense of urgency by you and your staff, a subconscious or conscious message is perceived by the patient that there is no real value in the adjustment. The value is decreased, they will not get results, their interactions from that day forward with everyone they meet will never be what they could have been. When we keep our patients accountable to the care we recommend the opposite is true. In either case history is altered and shaped. It lies in the your hands to make sure you do the most with the opportunity to shape history for the better. The way you train your team, develop procedure, and even the technology can make all the difference. Having “bad systems” or no systems cost millions of dollars and destroys the patients perspective of chiropractic and alters history. Dr. Chris Zaino understands these facts better then anyone I have met. Spend 2 minutes with him and you’ll know it. More to come…
Chiropractic Patient Compliance – Patient Loyalty Management – Dr. Troy Dreiling
Let’s talk about managing your practice and growing your practice and looking at patient loyalty. That’s key. If you have loyal patients, that’s going to help you keep a stable practice, keep a solid practice. It’s going to help you grow, going to help you provide better for your family, have a great living. Three things. Number one, appointments. You got to have patients, and they got to have appointments whether it’s twice a week, three times a week, daily. You’ve got to keep on track with those. If they’re missing, billing precision will let us know they’re missing. We follow up 15 minutes later with a phone call. We can put a note in there. We can reschedule them for the next day so we can keep on track with the patient’s commitment to your visit frequency. So, a patient no-show is not just a missed visit. It’s a loss of compliance with the patient. It’s a loss of patient loyalty, and it’s a downturn. And so, the key with billing precision is managing those no-shows. The system does it very easily, very simply to keep us on track. You’ve seen a high volume of patients. You have a 120 schedule and a 30 missed. I mean that’s 25% of your practice that disappeared that day. Secondly is if they are missing, we can track that. We can follow, and then, we can look at patient loyalty and see where they’re going. You can also set up patient call reminder so you’re reminding patients automatically of their visits. So, you can continue to build that success with practice. You went to school for 8 to 10 years to become a doctor. You need some tools to help you become more successful. And lastly, this has happened many times. Patients were coming in, they’ve got an unpaid balance, nobody asked them, they didn’t say anything. Billing Precision, the computer I swiped in, it will have the front desk, “Hey, you’ve got an outstanding balance. So, it does it automatically for you. Just with a click of a button, if the credit card is set up in there, you can bill it. Right there, go. You charge to credit card. So, you’re collecting these unpaid balances on a regular basis. So, putting the appointments in, keeping on track and no-shows, and collecting any unpaid balances. Those are the keys to having a more successful, more profitable practice.
