Review Wave Integration
Introducing Review Wave! A new partner integrated into Genesis Chiropractic Software. Is it safe to assume that every Chiropractic office wants and needs new patients? Don’t you wish your existing patients would refer more family and friends to you? How can you tell if your patients are happy with your service or not? Are their any holes in your patient experience that you need to address? How can your office get more patient reviews on Google+, Facebook or Yelp? If any of these questions have crossed your mind, then you’re not alone. The majority of Chiropractic practices are trying to answer these same questions and trying to figure out the best way to go about it. The complexity of Social Media in 2017 leads many people to do nothing simply because they don’t know what to do. You could hope your patients use word-of-mouth to tell their family and friends, but that’s actually a very small number of people. Social Media is where people do their reviews and referrals which are broadcast to large numbers of people. For you to try to follow-up on those comments would be very time consuming, especially for any negative comments. What if there was a way to stop those negative comments before they happen? Would your patients post about your office if it was real easy for them? Would they review your service if it only took two clicks to automatically post on their Social Media? Introducing Review Wave where you can get better reviews, faster and easier. You can generate 5 star reviews from your happy patients on sites like Google+, Facebook and Yelp, all on Autopilot! Review Wave has been integrated into Genesis Chiropractic Software on the Apps button next to Help on the right. Scroll to the bottom of the Apps to sign-up with Review Wave. To learn more about Review Wave we invite you to watch a video of Dr. Brian Capra interviewing Matt Prados of Review Wave. You will see exactly what it does, what it looks like and what it will do for your practice. Increase Patient Retention, Increase Search Engine Rankings, and Increase Patient Referrals!
5 simple tips for getting referrals from patients
Getting referrals from your patients is vital for increasing the profitability of your chiropractic clinic. Granted, your competence as chiropractor certainly plays a big part in how many of your patients will tell their friends about you. But you can boost your chances with the following five tips: Offer monthly specials: Your patients will love saving a few dollars on their next visit and they will be sure to tell their friends about it. You can generate an even greater word-of-mouth buzz if you promote your special offers via social media like Facebook and Twitter. Just make sure there won’t be any billing errors because nothing will kill your patients’ excitement about your services faster than a messed up bill. Hint: Use an insurance claim and patient invoice tracking system! Position yourself as valuable expert: Provide value with immaculate documentation and impress you patients and any referring doctors with timely and complete Electronic Medical Records (EMR). Your notes must reflect your unique expertise and justify the fees you charge for your service. When your patients trust your expertise they won’t hesitate to recommend you to their friends and family. Put patient education first: Help your patients understand their conditions and treatment plans with an animated system that provides clear visuals. Patient education is critical for patient compliance, which is the necessary condition for better outcomes and ultimately, also for referrals since people only recommend what has successfully worked for them. Improve scheduling: Patients have busy lives and appreciate any help that allows them to manage their time more effectively. As such your front office staff should make it easy for them to keep and reschedule appointments by using an interactive system that provides system alerts. Ideally, your staff should use the opportunity to schedule appointments before the patient leaves your practice. In addition, patients should be contacted via phone to follow up on no-shows and no-future appointments, and to remind them about upcoming appointments. Your patients will appreciate the excellent customer service and their friends might notice it, too. Make patients feel important: Patients want to feel important while they are at your practice, rather than getting treated like an inconvenience. When your entire practice staff works as a team with a centralized task assignment and tracking system each person can solve any arising problems swiftly. As you can see it’s all about the little things. Keep in mind that all these tips will also help you run your practice more effectively without the need to micromanage your staff or spend valuable resources on expensive marketing campaigns. Ultimately, the right chiropractic software can make all the difference.