Does PQRS affect your practice?
No PQRS codes? What happens if you forget to add it? PQRS stands for the Physician Quality Reporting System. It is a health care quality improvement incentive program initiated by the Centers for Medicare and Medicaid Services (CMS) in the United States in 2006. Medicare is moving towards a Pay-for-Performance structure where quality care should have quality outcomes. Medicare will compare your care to the care of your peers. If your care takes twice as many visits as other providers for the same diagnosis, then that will raise a red flag with Medicare for you. You can count on the fact that all other insurance companies will move in this direction soon. You can bet on it and win. A PQRS code must be appended to a billable service. They can not go out on a claim on their own, especially after the insurance claim has already been accepted. In addition, you can’t add it to a corrected claim if you forgot to add it the first time. It must be added in the first claim submission. If this is something that’s being used in your practice, then it would be a good idea to learn it and add it first whenever it’s appropriate to do so. Learn more about it with the free webinar that can be viewed right on this page. Enter your information and watch it now. Read the transcript: Jason: Thank you, Cathy, and I think we’re ready to get started and get back to business here. So, I just broadcasted out to everybody because I saw that some people are logged into the web portion of it and not the audio portion. But I think we’ll kick off, and hopefully, they’ll catch it, and if not, they can catch the rebroadcast. So, welcome, guys, and thank you for being a little patient as we got our technical portion up. This time the presenter and I are in two separate, not just locations, but states. And [inaudible: 00:00:33] let me introduce my counterpart for today. As always, I’m Jason Barnes, and I’ve got the head of our billing SWAT team, Cathy Casbarro [SP]. And, you know, Cathy, I’m probably not gonna go over all your credentials, you know, here, but you’ve worked here for nearly a decade, correct? Cathy: That would be correct. Jason: Yep, and much longer than that in the building industry in various capacities. And so today she’s going to help us by talking about PQRS. So what it is, what it means, and what it actually means to bill out and stay compliant when it comes to PQRS codes. And we’re gonna start off by, you know, some of those definitions. But then we’re gonna talk about, you know, what we’ve done on the back end to help prepare for this and what you can do on the front end to actually, you know, make this a reality, should you need to in your practice. So, without further ado, we have we have a presentation prepared, and Cathy and I will kinda be going back and forth. But she is definitely your go-to, on this particular topic, so, Cathy, thank you for joining us today. Cathy: Thank you, Jason. Jason: And, you know, we’ll kick off by, actually, just starting to define actually what this is. Cathy: Right, so PQRS, which used to be called PQRI which is, you know, physician quality reporting incentive, well, that incentive is now gone away. And now we have…you know, we’re dealing with PQRS. At this point now they’re really dealing with penalizing practices. But essentially, what PQRS is we are sooner than we think going to a Pay For Performance structure by the payers and by Medicare. And Medicare right now is actually working on a Pay For Performance structure. What Medicare is really looking for is quality outcomes, make sure that the treatment that the patient is receiving is quality care and that the outcomes aren’t taking forever for that patient to be well again. And for that reason, PQRS was installed numerous years ago, and now they used to incentivize practices for recording their quality measures, and now we’ve come into the time period over the last year or two where now practices are going to be penalized if they don’t report their quality measures to Medicare. That’s where we are today. Jason: I run into a lot of…I don’t want to call them conspiracy theorists, but when meaningful use came out, Cathy, there was an incentive to use that. And we’ve seen that has led to additional audits, not in every case, but in some cases they’ve actually had to give back the money for the care that they’ve provided. And so I would imagine that would be kind of woven in throughout this presentation of, you know, there’s a prescribed amount of time that a specific diagnosis should take, and unless you’re documenting why your care is taking longer, is there a risk there? For our providers who are listening to this? Cathy: There is a risk, and that’s why Medicare puts in guidelines, and that’s where they put in, you know, limited number of visits based on a diagnosis. You know, they’ve pre-set those roles, and, you know, that’s gonna continue to happen in this industry. Definitely gonna start seeing changes going forward in probably as soon as 2017. Jason: Okay, great. I would imagine most of our listeners or viewers, listeners/viewers, are thinking to themselves, “Yeah, that makes sense.” But at the end of the day, making sure that you can justify the care that you’ve given and billed for is really kinda the bottom line of what PQRS is about from their perspective. Is that a safe way to sum that up? Cathy: That’s absolutely a safe way to sum it up. You know, we have here on this slide that, you know, feedback will be used by CMS. They are looking to compare your performance against
How to Write SOAP Notes Faster
Use built-in SOAP Note Macros to type your narrative with clicks on macro buttons. Remember the good old days of typing and printing SOAP Notes papers for mailing to insurance companies? Those days are not quite over for some practices that are clinging to the old days. For the practices that are moving on with the required Electronic Health Records (EHR), you need it to be a simple, easy to use interface. Now imagine taking it a step further by creating a button to type a narrative that you type multiple times a day. You click that button and insert that text where ever you need it in your SOAP note. You can create as many time saving macro buttons as you want. Now imagine one more step further… you could use a touch screen in the exam room to touch your macro buttons and complete your note in seconds! Then touch a button to sign-off and submit it to the claim scrubbers. What could be easier than that? Learn how with the free webinar that can be viewed right on this page. Read the transcript: Jason: Good afternoon, everyone. We are going to give this a couple of minutes to get started. Jason Barnes and Jessica Pancoast here. We always give just a moment or two for a few people running a minute or two late to login. So, thank you for joining us today and we’ll get started in a moment. We’ll just give it another 30 seconds here, Jess, and then we’ll introduce the topic and get going. We usually get started four or five minutes past the hour and we’ve got a number of people that are logged in so far. What we’d like to tell everyone is you’ll notice that you’re muted, and if you’d like to ask a question, pretty much any given moment, feel free to absolutely type one in. Jess, can you give that little instruction you always give that I don’t remember? Jessica: Sure. On the left-hand side there should be a chat box. If you are not seeing that chat box, up at the top left there is a button that says “Show chat,” and you can click on that and you’ll get the text box where you’ll be able to type in your questions, and we’ll check on those questions throughout the webinar and, yeah, answer them. Jason: Great. So I do this to you, I don’t ever really forward the emails over to you because it’s my email that’s associated with the webinar account, but we didn’t get almost any feedback after the multi-specialty webinar but it’s been watched over almost 400 times since then. Jessica: Wow. Jason: So, by far, our most viewed webinar and the comments have been…actually, a spectrum of comments have been made, most of which positive, but a lot of which wanted to know more with a lot of questions. So, if you’re listening to this right now wondering if we got them, we did. We do not respond to anyone individually, but we have our team getting together all the questions so that we can take a second swipe out of it. We are projecting the first or second week of June to do a follow up webinar for our multi-specialty practices. But today’s topic is, again on efficiency. And I’ll start with…this is most for clinicians, but this also affects your billing and your coding of claims as well. One of the great things about the Verical system is that it’s going to create, every single time a clinician goes in to bill out a visit, it creates an exact duplicate of the previous visit, including your CPT and diagnosis codes. However, your first visit, it’s still up to you to fill in which CPT codes and diagnosis codes. So, today is about how we can save a lot of time on that first visit with things that you do often and repeatedly, I guess is a better way of saying that. And then, any time that you have a previous visit that’s been loaded with documentation as well as the CPT code and diagnosis codes, we’re gonna show you how to add things easily as well, so that you can save time doing that. So, we’re gonna focus how you can do that with the documentation, but with an emphasis today, really, on making sure that diagnosis codes and even some of your CPT codes can be included with those conditions or types of patients that you see on a frequent basis. So, to do that, we’re actually just going to get into a demonstration right now. So, Jess, we’re gonna start out with just a basic overview of our XMR and then we’re gonna move into our coding. Jessica: Okay. Do you want me to just go into a brand new patient? Jason: Yeah, absolutely. Jessica: Because I actually created one this morning. Jason: Yeah. Perfect, perfect. Thank you. Jessica: All right. This is actually a brand new patient I created earlier today. So, in the travel card, you’ll that the EHR tab is the first one that is opened on this account and this is where we’ll be able to create our note. There are several different tabs that can be used to put the note together, as well as blank text boxes so something can be just typed in. We do, of course, recommend using our button selections as that will make the note faster to create. And, of course, to fill in a basic note, you are clicking in the buttons and making selections in the popup that comes up. So, I’m just going to, for example, put in a quick little sports injury that happened, some shoulder pain. Jason: We were told in the past to slow down, to slow down, and I don’t fault you, but I understand completely. And just do one CTRL-plus for me, Jess. Jessica: Sure. Jason: Thank you. Jessica: So, I’m just clicking on
Grow Your Practice with Additional Specialties
Creating Multiple Specialty practices is the wave of the future! Multiple specialties added to your Practice need only one software solution to serve their entire operation. It’s much better and much easier to implement than trying to make various systems cooperate nicely together. Did you know that 25% of our new clients have Multi-Specialties in their Practice? They needed a single software solution to serve their entire organization. They found it. Imagine a single software system that handles scheduling, documentation, billing, reporting and management for as many professionals that you may have. Now imagine your practice growing by adding partners from other specialties. You could combine forces and save resources, plus keep track of everything and everybody with an online solution that you can access from anywhere. The Genesis Chiropractic Software is proactive, not reactive. What does that mean? Artificial Intelligence is built into Genesis and it looks for problems with your entire operation. If a problem is found, Genesis creates a task for the proper employee to address the problem. This is a much better solution than management by fire because the fire is eliminated. Learn how with the free webinar that can be viewed right on this page. Read the transcript: Jason: Okay then, we’re going to get started. I do notice that we have at least one person who is on the audio portion who is not on the web portion. To go to the web portion, use the same code of 8450112 and you go to www.readytalk.com and put it in there for the participant code. And, other than that, we can see that most people are on. And so, allow me a moment to introduce today’s topic, well, actually right after I introduce Jessica Pancoast who is the head of our help desk and our training teams. And we’ve been on these webinars now for, I think, right around six months, talking about various ways that practices can become more efficient. A lot of times we’re going over features that people didn’t know exist or, you know, more complex features like care plans that perhaps people aren’t using correctly. And we’ve got some pretty good feedback that, I remember from last week, “I didn’t know this existed” “This is so much easier”. And that sort of stuff is certainly very satisfying and we’re out there to help in any way that we can. Today is a little different in terms of showing you specific features because today we’re talking about features in Vericle that span the entire patient life cycle, all of management. Today’s topic is, you know, what is it that Vericle can support? And we’ve had some practices who have worked with us over the last five or six years to develop a lot of our features and the different tools within Vericle to actually accommodate practices that want to become multidisciplinary and have more than one specialty built, scheduled, and utilized within their practice. And we even had a couple of practices that left us. And, you know, upon their exit interview, we would ask them, “Hey, why are you going?” “Well, I didn’t realize that you guys could handle my MD, my PT, my weight loss and my chiropractic.” And, you know, it’s a little unfortunate in some of the times because they already, you know, just signed contracts and dropped dollars on new systems. But today, we wanna make sure that everybody knows that we can support you and what it is that we’ve done to make supporting you a little bit more realistic. And so, Jessica and I, today, will go over the finer points of that. And so, if you are out there considering ways to drive more revenue, retain more patients, oftentimes, you’ll see that offering more services can be the best way to do that. But you wanna make sure you have a platform that will actually support that. And so, today, we’re actually gonna go over that, not necessarily top from bottom but the key features. So, this had been outlined on all the things that we’re gonna go over. First of all, from a high level, what problems do people who want to integrate other specialties in their practice, you know, experience? What do they encounter? This is by no means a comprehensive list but even in discussing it with some of my colleagues, you know, you can put a lot more on this list but here are some of the big ones. Then we’re gonna go through how we address those from the following standpoints, scheduling, documentation, billing, reporting and management. So, let’s dive right into the problems. We’ve put a list of eight here. And these problems are…I’ll just come out and apologize for being a broken record upfront, Jess. A lot of these problems have to do with the way that either other systems, or even our current clients, wanna utilize a single patient account. There’s a lot of different ways that we can go about this and two of the biggest problems that we encounter are multiple patient accounts versus single patient accounts. And so, how are you gonna keep it all straight? We know that…we’ve got friends who use other very popular systems that have multiple patient accounts. Patient walks through the door and wants to know what their balance is. If you’ve got multiple patient accounts, rhetorical question time, how do you get them an accurate balance quickly and efficiently and accurately? How do you post payments on one account versus another? Jess, I’m almost certain you don’t wanna run four credit card transactions for that person that day, do you? Jessica: No, not at all. Jason: Not at all. And as a patient, they typically aren’t excited about that either. So, we’re actually gonna touch on this and every single aspect. Because a lot of times you don’t think about how another system will be able to support multiple disciplines, and a lot of them recommend multiple
How to Use Patient Care Plans
Do you set-up care plans for your patients? Care Plans for your patients is a critical tool that you need to use in your Chiropractic Practice. How do you track the financial commitments of your patients on plans as well as their scheduled visits throughout the time period of their plan? One patient visit is never enough to completely solve their problem so how do you track it all? View this free webinar to see how to create your patient plans of care and then apply automation to them. Automatic care plans will save you a lot of time and you won’t have to memory manage any of it. You can even setup a notification when visits are running out. Plus, projecting staffing and cash flow levels will be easier and more accurate. Learn how with the free webinar that can be viewed right on this page. Read the transcript: Jason: All right, well, we’re gonna get started. Thanks, everyone, for joining us today. And one of our hotter topics, I would say, in just the sense that it comes up quite a bit because one of the features that we’re going to review today is one that is used quite often. And today, we’re actually gonna get into the nuts and bolts almost immediately. Lots of people use care plans, and let me be very clear what I’m talking about when I say care plan is this is not something…we’re not reviewing anything clinical today, we’re not talking about how to diagnose somebody, or how to treat them or even speak to them about that treatment. Today, we’re talking about how are you gonna track the financial commitments that you put in place for the patient, as well as their scheduled visits throughout a prescribed either time frame or set number of visits. So that’s the topic for today. And care plans are something that people ask about in a lot of different ways because not everybody uses them the same. Jess, you’ve gotta come across lots of folks who use care plans different from one another. Is that pretty common? Jessica: Yes. Jason: So today, we’re going to review the nuts and bolts of that care plan, how you can use it with your patient, how it’s beneficial. And we’d love to field any questions that people have regarding ways that they would like to apply it. Before we get into that, just the why, is something I always like to start with. Patient walks through your door and you want to help that person achieve and realize their health goals, maybe their fitness goals or both. And that patient at some point has to commit to more than one visit to make that happen. With almost every single clinician that we have in our system, one visit is never going to solve the problem. They’ve gotta commit to changing lifestyles, and changing habits. And our doctors are going to have to work with that patient and specifically coach them through, and treat them multiple times to get them there. That being the case, that commitment for that type of lifestyle change can span weeks, months, and sometimes even I’ve seen care plans last for entire calendar years. So today, as we’re going over those, we wanna to make sure that we understand how they’re going to be charged, how they’ll make payments, and then finally, how they’re going to schedule those visits, coupled with how are you gonna know when a care plan is off track? So we’re actually gonna go over all of those things today while talking about care plans and, Jess, this is where I’ll ask you to start jumping in and helping us here. Care plans, when somebody asks how to do it, I’d like to go through basically top to bottom creating one, setting up notifications, and then showing everybody who’s on today, how we would go about the workflow of where we would see those notifications and running reports. So can you start with the nuts and bolts on how to create one? Jessica: Sure, and I’m actually going to go ahead and create a new patient who will not have a care plan already created. So I’m just making up some information here, and create an account real quick. Jason: I looked at our webinar from last week, one Ctrl+ might do you some good just for the way that people are seeing it. And then if anybody ever has any questions, if they could chat them in, we’d be happy to answer them. Jessica: So I’m going to go into the Patient Care Plan tab, the CP tab. So this Care Plan tab is absolutely blank. It’s a new patient, never had a care plan set up a before. So what you’re gonna do, you’re gonna come down to the bottom because the top part would lift all…any care plans that are on this patient’s account. And I’m going to hit the New button. Hitting this button will give me an asterisk next to each of the required fields. So the first thing you’re gonna do is you’re gonna name your care plan. What I see many practices do is they come up with a naming convention such as how many insurance visits over how many total visits, or wellness spring 2016, that type of thing. Most practices come up with a way to name things so that by seeing the care plan name, they have a general idea of how many visits it should have and how long it should last. So that’s different per practice but that is, in general, what I do see. So I’m just going to go ahead and name this one 12/36 2016. So, we’re going to select the start date. Please be aware that the start date will… You can set it to go back. So right now it’s the 12th of April. I can set it so that it starts on