Compliance Worries Eliminated
Eliminating Compliance Worries was Key for this High-Volume Practice Genesis Chiropractic Software offers today’s Chiropractic office a dramatic edge in in compliance. In 10-15 seconds, this no-read, no-write, touch screen system allows you to spend more time with your patients and reduce any worries about compliance and audit risk. Today’s feature article is about a doctor who operates a high-volume practice and was tired of worrying about compliance issues as his practice grew. Dr. Tony Nalda, D.C. at Celebration Family Chiropractic in Florida, had real concerns about patient compliant documentation. As his practice grew to over 1500 patients a week. He was having a hard time with other EHR systems and needed a find a way to both manage his patient care and eliminate the worries about patient compliant documentation that comes with a high-volume practice like his. When he found Genesis Software, he knew he had found his solution. “I never really had a system where I could actually change notes and update them directly,” says Tony. “It’s not only helped me to stay compliant but I’ve stopped worrying at night while I sleep whether or not the documentation is right, because I am able to do it in real-time. It’s amazingly complete.” Dr. Nalda’s practice is a blend of cash, insurance, and personal injury, and as such, he worried about being able to maintain the level of compliance needed to continue his success. But, Billing Precision’s Genesis Chiropractic Software is designed to maximize efficiency while maintaining compliance standards. Automatic compliance alerts embedded in the Genesis Chiropractic Software ensures that you are aware of potential compliance risks. “The documentation has been amazing for me and my practice and allowed me to stay on top of things, where I really had a hard time with other systems I was using previously.” Genesis Chiropractic Software excels where other systems fail because it becomes infinitely more valuable as your practice grows. By using Genesis software, your practice will see increased patient revenue, retention, and compliance. And, your practice can continue to operate in any configuration, whether as a cash, insurance, and/ or personal injury. No matter what size of practice you have, Genesis Software for Chiropractors gives clients all the tools they need to stay compliant and sleep easy knowing you are using the best system available to give your patients the care they deserve. Contact us today to see how we can help you achieve the confidence and peace of mind that comes with Billing Precision and Genesis Chiropractic Software.
Prevent Chiropractic Compliance Failure
Three Key Practice Compliance Skills in a Genesis Training Webinar Compliance with laws and regulations is very important. Practice Owners and Management Staff regularly have questions about how to maintain a compliant practice, including patient visit documentation. How can you keep up with changing regulations and multiple participants when you have a lack of knowledge and a lack of time? Watch this free webinar to learn more. Read the transcript: Reuven: Hey, everyone, and welcome to our webinar today on “The Secrets to Prevent Compliance Failure.” Compliance, obviously, is one of the biggest things that preys on practices today especially in the physical health realm. Whether you’re a chiropractor, physical therapist, mental health, it really doesn’t matter. Across the whole spectrum, you know, you see these situations where compliance becomes a real problem. And so when we talk today, we’re gonna get to the root cause of the problem. We’re gonna talk about, what is so important when it comes to compliance and how is it that our solution really helps you to prevent issues with compliance? And in order to do that, we’re gonna talk about obviously, why that problem is important, why compliance is important. We’re also gonna talk about why compliance is so difficult. You know, one of the biggest questions we get asked on a regular basis is why can’t this just be super easy? And there are solutions out there that will try to do that for you, but often times, they won’t do it in a compliant way, and so you end up being faster but less compliant which, in the end, is not good for your practice. So the real question is how do you maintain a compliant practice? You know, and that includes your documentation. And really, the question becomes more specific in that you have to maintain compliance in spite of things like changing regulations and, of course, we talk about how regulations will change starting with the federal level, with Medicare, and then Blue Cross Blue Shield, and then out to the rest of the commercial insurances, and then, of course, then to the state boards. And the next issue is with multiple participants, you know, different people that have their hands, that have their fingers in different pies and, of course, obviously, a lack of time, you know, with regards to just how much time you can spend. You know, it’s easy to say that if you had an hour per document that you could be super compliant without even using a system, but it’s really not practical. And the other side of it is that as a clinician, you know, we’re really trained to treat patients, not treat, you know, a healthcare system that requires so much of us. And so this lack of knowledge becomes a real debilitating situation to the point where, you know, there’s an entire industry surrounding compliance outside of solutions like ours where, you know, practices will spend lots and lots of money to make sure that they can avoid losing a lot more money. And so this problem really is really big and really complex and, you know, what we’re gonna try to do today is really simplify that problem and make it easier to understand and easier to solve. So the next question is why is it important? And that really comes down to a few things, and the first one is, in the course of running a practice, you know, there’s always gonna be an expected rate of error. So this is a really basic idea. No matter what you are doing, there’s always going to be mistakes that are made, and that’s just a factor of being human. And a lot of people say, “Well, if you automate it all, then you get rid of mistakes.” And what we find actually is, in technology, there’s also an expected rate of error. For example, you know, any of you, Windows users, will remember when the new version of Windows comes out, there are always issues with it, and so, they always have to update it, and you always have to download these Windows’ updates. And we find the same thing with Apple. Everybody remembers the big debacle with…I think it was Apple iOS 5 or 6 where, you know, things just started crashing on devices like iPads. And so what we find is that there’s always a percentage of error especially when you have people, especially when you have technology, but especially when you have both working together. And so it’s not a matter of saying, “All right, well, I expect errors which means that I’m kind of at a loss to begin with,” it’s more a matter of, “Okay, I understand that there’s a problem, the next question is how do I address that problem?” So we wanna understand that, of course, any errors can result in costly penalties, we wanna be aware of the effect of our mistakes so that we can focus on ways to minimize them. So the next question really becomes why is it so difficult to solve? And so with so many moving parts in a practice, you know, you’re dealing with yourself as an owner or yourself as a front office practice manager, whatever it is you’re doing, but you have practitioners, you have front office staff, you have practice managers or office managers, you have the patients, which are the most moving part in your office, you know, and then, of course, you have all the supporting things like the solution that you’re using or anything like that. So you have lots and lots of moving parts with different people, some of which have different processes and, really, that are relying on different technologies. And so take all of that and then add the complexity of a constantly changing environment with regulations. And, of course, knowing that you might have different sets of regulations because Medicare might have changed things before
Compliance | Reducing Documentation Time
A case of writer’s cramp Is there a way for Dr. Ben to spend less time on documentation and more time with his patients? Ben sat at his desk shaking out his hand, which had cramped up after 10 minutes of concentrated writing. He knew how important it was to provide accurate documentation of patient visits but capturing every detail in writing, then making Luisa type it into the computer, was eating up valuable time for both of them. Plus, Luisa was forever complaining about his handwriting, which he admitted was difficult to read. There was a knock on his office door. “Come in!” he called. Luisa entered with a smile. “Hello, Dr. Ben, I was wondering if you had a moment,” she asked. “Of course, Luisa, what’s on your mind?” Ben asked. “I’ve been working on entering your patient notes from last week and it’s taking me a long time,” she explained. “I know you try to be thorough but there are times when I need to extrapolate certain tidbits of information based on what I know about the patients.” “Well, we’re all taught when we go into medicine that if we don’t write it down, it didn’t happen,” said Ben. “I do try to capture every detail I can.” “And I do appreciate your efforts,” said Luisa. “But I’m not just dealing with the SOAP notes – I need to include images, forms – such as Medicare, intake and verification of benefits – lengthy tests and more.” “How much time would you say this is taking you in any given week?” asked Ben. “I haven’t tracked my time but it takes hours,” said Luisa. “Not just in typing and attaching related documents, but also in touching base with you when I have questions that I can’t figure out from your notes or past patient records. That takes time away from your day – and your patients – as well.” “It used to be so much simpler,” mused Ben. “When I opened this practice, I could scribble myself some notes, stuff them in the patients’ paper files and forget about them until the next patient visit. I was able to spend so much more time with my patients!” “It’s not just about spending time with the patients,” said Luisa. “Our goal is to help patients get better, and to feel so much better that they feel compelled to bring family and friends who may be suffering to see you as well.” “That’s true – we need happy, referring patients to make the practice grow,” agreed Ben. “I wish there was a way to keep accurate, compliant notes in less time.” “You mean besides taking that handwriting course I’m always nagging you about?” teased Luisa. Is there a way to reduce the investment of time in documentation so that Dr. Ben can focus on his practice and his patients? Disclaimer: For HIPAA compliance, all characters appearing in this post are fictitious. Any resemblance to actual persons or actual events is purely coincidental.
Time to Worry? | ONC Certified Chiropractic Documentation
Can Genesis take away Dr. Ben’s worries? By Dr. Brian Capra “You could have called me!” Carmen spoke from the foot of the stairs. “I’m sorry, sweetheart,” said Dr. Ben, dropping his keys into the bowl on their hall table and closing the door behind him, “but things got away from me at work. Where’s our little guy?” “In bed,” Carmen said pointedly. “After he and I gave up on you and ate the dried-out, overcooked dinner that sat in the oven for an extra half-hour while we waited, I bathed him and read his story and put him to bed.” “I didn’t realize it was so late,” Ben protested. “I guess not. And you weren’t answering your phone–” “I was talking on my phone, and the office phone–” “Oh, I know about the office phone. I heard the message several times. It says what to do in case of a medical emergency, but not in case of worrying because you don’t show up for dinner and I don’t know where you are.” “I’m sorry,” Ben sighed. “Is there any dinner left?” “You mean the overcooked, dried-out dinner? Sure. Let me get you some.” Carmen stalked into the kitchen. Ben followed her. “I’m sorry I didn’t call and I’m sorry you were worried, but could we put that aside for a moment? I was actually looking forward to telling you that I think I found a solution for the ONC certification issue.” Carmen gave Ben a sidelong look. She fixed a plate and put it into the microwave. “Okay, tell me,” she said. “First of all, IRS code 179 allows me to deduct the entire cost of the software for this change. I haven’t hit $500,000 in deductions yet, so I can basically let Uncle Sam chip in on any added software costs.” “That’s great news!” Carmen set the plate in front of Ben and slid into the chair next to his. “Plus,” Ben continued, taking a bite, “since I’m already using Genesis software, which is certified, I’m not looking at starting over. They sent me an eBook that goes into detail on what I need to do.” “No more research?” Carmen asked, thinking of the time Ben had been spending searching for answers to all his questions about meaningful use certification. “None. They can help me identify the objectives I’ve already met or can meet quickly, so I can put my time and energy into working hard on the ones that need hard work.” “That sounds good.” Carmen was silent, watching Ben eat. “Better than that dinner.” “Dinner’s fine,” Ben assured her. “Dinner’s always great when you fix it. And I appreciate your ability to be happy for me even when you’re mad at me.” “I know this is a big deal for you,” Carmen acknowledged, “but you know you’re a big deal for me, and I was worried.” “And worry quickly becomes anger when you realize you’ve put in all that worrying time for nothing,” Ben laughed. “I’m not angry about the solution to my electronic health records issues, though, let me tell you. Just relieved. There’s still plenty of work to be done, but no more worrying.” Can Genesis take away Dr. Ben’s worries? Disclaimer: For HIPAA compliance, all characters appearing in this post are fictitious. Any resemblance to actual persons or actual events is purely coincidental.
