A Proactive Approach to Patient Retention With SKED
Chiropractic care is evolving, and the use of technology in practice management is changing the way chiropractors communicate with their patients. Dr. Erik Kowalke, a chiropractor himself, has developed SKED, a software solution that streamlines communication, appointment scheduling, and patient retention. In a recent conversation with Dr. Kowalke, he shared the benefits of implementing SKED in chiropractic practices and how it has revolutionized patient care and communication. Improved Retention through Clarity and Convenience One of the main benefits of SKED is the increased retention rate among patients. Dr. Kowalke attributes this to providing clarity on both the chiropractor’s and the patient’s expectations. By mapping out appointments and integrating them into the patients’ calendars, it becomes easier for them to commit to their treatment plans. This real-time integration with Genesis allows patients to sync their appointments to Google Calendar, iCal, or Outlook, setting up their own reminders if needed. Enhanced Two-Way Communication via Text SKED has also improved communication between chiropractors and patients through its two-way text platform. This feature allows patients to feel more comfortable expressing their concerns or asking questions they may not be willing to share over the phone or in person. Consequently, chiropractors can address and resolve any issues more effectively, leading to increased satisfaction and better patient outcomes. Proactive Patient Management with Push Notifications To avoid overwhelming patients with excessive text messages or inundating them with unread emails, SKED utilizes push notifications to communicate important information. For example, if a patient leaves the office without scheduling their next appointment, they’ll receive a push notification reminding them to do so. This feature allows chiropractors to strategically follow up with patients who haven’t scheduled appointments, resulting in a more efficient and proactive approach to patient management. Conclusion By incorporating SKED into their practices, chiropractors can streamline communication, improve patient retention, and proactively manage patient care. The software offers a convenient way for patients to schedule and manage appointments while also facilitating open communication between them and their chiropractors. With SKED, chiropractors can not only enhance their practice management but also promote a proactive lifestyle both in their patients and themselves.
What Are the Joint Commission’s Credentialing Standards and How Does It Apply to Chiropractic?
The Joint Commission is an independent, non-profit organization that accredits and certifies healthcare organizations and programs in the United States. The Joint Commission has established credentialing standards for healthcare providers, including chiropractors, who provide patient care within accredited healthcare organizations. These standards are designed to ensure that healthcare providers meet certain requirements for education, training, licensure, and competence and that they are able to provide safe and effective care to patients. The Joint Commission’s credentialing standards require healthcare organizations to: Verify the qualifications and credentials of healthcare providers, including chiropractors, prior to granting clinical privileges. Establish and maintain a process for ongoing monitoring and evaluation of healthcare providers’ competence and performance. Ensure that healthcare providers receive ongoing education and training to maintain and enhance their competence and skills. Document and maintain accurate and complete records of healthcare providers’ credentials, qualifications, and performance. Specifically, for chiropractors, the Joint Commission’s credentialing standards require that healthcare organizations verify the chiropractor’s licensure, education, training, and certification, as appropriate. The organization must also assess the chiropractor’s competence to perform specific procedures or provide specific types of care, such as spinal manipulation, and grant clinical privileges accordingly. The organization must also monitor and evaluate the chiropractor’s performance and competence on an ongoing basis and ensure that the chiropractor receives appropriate continuing education and training. In summary, the Joint Commission’s credentialing standards apply to chiropractors by requiring healthcare organizations to verify and evaluate their qualifications, competence, and performance before granting clinical privileges. These standards are designed to ensure that chiropractors and other healthcare providers are able to provide safe and effective care to patients within the context of an accredited healthcare organization. Learn more about how CredEdge simplifies credentialing and protects your revenue: Schedule a Free Credentialing Consultation Book a Consultation
Shifting Focus to Lifestyle and Patient Retention with Dr. Brian Paris and Dr. Fred DiDomenico
Introduction In recent years, the chiropractic industry has seen a significant shift in focus from treating acute pain to promoting a lifestyle that supports spinal health and overall well-being. This transformation has been spearheaded by innovative chiropractic practitioners and coaches, such as Dr. Fred D. Dominico of Elite Coaching. In this article, we will explore the importance of patient retention and the patient visit average (PVA) in chiropractic care and discuss how chiropractors can leverage technology to create their dream practices. Redefining Success in Chiropractic Care Traditionally, chiropractors have focused on treating patients’ immediate concerns, such as back pain, and have measured their success by the number of new patients they acquire. However, this approach has led to a disconnect between chiropractic principles, which promote a healthy lifestyle centered on spinal care, and the actual practice of chiropractic care. Dr. Dominico believes that the key to bridging this gap lies in shifting the focus of chiropractic care from short-term relief to long-term health and wellness. The Importance of Patient Retention Patient retention is crucial for chiropractors who want to build successful practices and genuinely impact their patients’ lives. A high PVA indicates that patients are committed to their chiropractic care and are more likely to adopt a spinal care lifestyle. This shift from merely providing temporary relief to encouraging a lifelong commitment to spinal health can lead to better patient outcomes and a more fulfilling practice for the chiropractor. Communication and Human Behavior To improve patient retention and promote a spinal care lifestyle, chiropractors must study human behavior and adapt their communication strategies accordingly. Dr. Dominico discovered that effectively wiring patients’ minds on day one, when they are in a highly emotional state, can have a lasting impact on their commitment to chiropractic care. By associating pain relief with the adoption of a spinal care lifestyle, chiropractors can help patients make better long-term decisions for their health. Leveraging Technology for Practice Management By harnessing the power of technology, chiropractors can create their dream practices and focus on patient retention. Genesis, a single-point management solution, allows chiropractors to track patient visit averages and other key metrics, ensuring that their practice is on the right track. With four of Dr. Dominico’s clients ranking among the top 15 in PVA, it’s clear that technology can play a significant role in supporting chiropractic practices that prioritize patient retention and a spinal care lifestyle.
Genesis Nation – Scott Warren from Blueprint to Practice Automation with Dr. Brian Paris
In this video interview, Dr. Brian Paris, from Genesis, talks with Scott Warren, of Blueprint Practice Automation, about how his company helps chiropractors automate their practices and improve patient outcomes. According to Warren, Blueprint Practice Automation provides chiropractors with a turnkey system to catch up their practices to the digital age, while also providing a higher level of care for their patients. The company offers 16 automated clinical niches, ranging from chiropractic care to body contouring and neurofeedback, that allows chiropractors to treat their patients both in-person and remotely, through hybrid and virtual therapies. The key to the company’s success, Warren explains, is its focus on practice automation. Through its seminars, patient education, and lead generation processes, Blueprint Practice Automation helps chiropractors to streamline their practices and focus on what they do best: helping their patients get better. One of the company’s flagship offerings is its XPA workshop, which stands for Experience Practice Automation. The two-day workshop is designed to give chiropractors a taste of what Blueprint Practice Automation can do for them, providing training in everything from patient acquisition to business fundamentals. According to Warren, the company’s mission is to create freedom for doctors. By automating many of the processes involved in running a chiropractic practice, Blueprint Practice Automation allows doctors to focus on what they do best, while also providing a higher level of care for their patients. The interview with Warren provides a fascinating insight into how chiropractic practices can benefit from embracing digital technology and automation. To learn more about Blueprint Practice Automation, watch the full interview above.
