Genesis Chiropractic Software Webinar Teaches Three Key Practice Compliance Skills
Industry leaders unveil tested strategies in chiropractic practice management software to increase office compliance and save practice owners time and money in this short new webinar. Genesis Chiropractic’s new short webinar reveals three most effective methods to increase compliance in the office, thus saving chiropractors time and money. The webinar is available online, and can be watched or listened to on a computer here at any time. “Ninety healthcare providers were charged with compliance violations reaching $260 million in billing in May 2014. A growing number of practices are subjected to audits and penalties,” says Reuven Lirov, Chief Practice Growth Officer at Vericle. “Chiropractic practice owners too struggle to maintain compliant practices against a tangled web of regulations from insurance companies, the government, Medicare, and Medicaid.” Each of those unbilled visits would be marked as a “fail” in the audit, with a resulting penalty of $10,000 per line item. According to Lirov, mistakes and oversights in the office are a regular occurrence in most healthcare practices. “Chiropractic office practice managers face difficult problems posed by compliance issues such as the increased risk of audit failure, growing compliance complexity, and lack of time to learn and implement new procedures based upon new rules,” says Lirov. Lack of compliance is a serious issue that can lead to substantial loss of revenue and fines. For example, a chiropractic office might see 100 patients a day, or approximately 25,000 patients a year. Suppose just 0.4% of those visits (100 visits) are undocumented. Each of those unbilled visits would be marked as a “fail” in the audit, with a resulting penalty of $10,000 per line item — or $1 million in audit penalties. “Better compliance liberates chiropractic practice owners from worrying about fines and audits, and lets them get back to treating patients,” says Lirov. “Chiropractic practice management software helps practice owners stay compliant and grow. Our average clients have seen substantial growth in their practices including an average revenue growth of 186% and patient growth of 141%.” [vc_video title=”Dr. Greg Loman D.C. talks about compliance.” link=”https://youtu.be/i0slFN2U1GA”] “We’re in a compliance era in which we must really become compliant,” says Dr. Greg Loman D.C., an accomplished physician, a high volume practice owner, and a co-founder of Maximized Living. “In my opinion it is just necessary that you use Genesis Chiropractic Software by Billing Precision not just a for compliance but for just how amazing their product is.” Continuously increasing compliance requirements and lack of time do not excuse chiropractic practice owner during a practice audit. This short thirty minute webinar teaches the three most important practice management skills to save a chiropractic office and avoid audit failure penalties. The webinar includes a demonstration of Genesis chiropractic practice management software. It contains automated features to discover the most frequent documentation errors that lead to compliance issues, such as undocumented visits, unsigned notes, and late billing. The software is also browser-based, so it can be changed as the law changes without inconveniencing the practice owner. Click here to sign up for the free webinar and find out more information. About Genesis Chiropractic Software and Billing Precision, LLC Genesis Chiropractic Software by Billing Precision, LLC was designed by chiropractic business owners with both patient relationship management and practice profitability in mind. Genesis software provides a complete chiropractic practice management system that supports every role in a busy chiropractic practice, from the owner and practitioners to the front desk and back office. It automates the vast majority of standard tasks, including patient relationship management, revenue cycle management, compliance and office management. Its exclusive workflow functionality continuously improves productivity, control and predictability, fostering teamwork and time savings, which leads to greater profitability and practice growth. Visit https://genesischiropracticsoftware.com for more information.
Patient Education for Chiropractic Practices
Complications Does the complexity of Dr. Ben’s patient education needs require a complicated solution? “It’s nice to be in someone else’s restaurant for a change,” Carmen remarked. “Someone else will have to do the cooking and the dishes!” “Rough day at the pizzeria?” “Not a bad day,” said Carmen, “but this time I’m being affected by new governmental medical regulations.” “What?” Ben was taken aback. His chiropractic office dealt with medical regulations frequently, but he couldn’t see how they could affect his wife’s pizza parlor. “We have to provide full nutritional information on our menus now.” Carmen sat back, waiting for Ben to share her outrage. “That’s a good thing,” Ben said. “People should know what they’re doing when they order that sausage and pepperoni thick crust with extra cheese.” “But that’s just the point! We don’t offer a couple dozen dishes the way this restaurant does. People can order their pizza with half a dozen different kinds of meat, twice that many vegetables, several different crust options, five different sauces, plus extra this or hold that — there are thousands of different combinations.” Ben was taken aback. “I hadn’t thought of that. But the research I’ve been doing on patient education has me convinced that people really do need full health information presented to them. My patients have to understand their diagnosis or disease, plus the treatment options we’re considering, as they relate to the specific part of the body where the patient is having trouble. That might have as many permutations as your pizza ingredients.” Their waiter arrived and Ben and Carmen ordered, pausing in their conversation to discuss their choice of dishes. Carmen jumped back in as soon as the waiter turned away. “Most people don’t even look at the menus, anyway — they know what kind of pizza they like. And they know that pizza is a bit of an indulgence. Maybe they just had a salad for lunch and plan to go roller skating after dinner. How is it my responsibility to police their health choices?”“It’s not about policing,” Ben objected. “It’s about giving people the information they need to make good choices. I see that the nature of your product makes it hard to provide the information you’re being asked to provide, and that’s true for my patient education situation, too, but that doesn’t make it any less of a good idea.” “Have you found a solution?” Carmen asked. “Maybe it’ll work for me, too.” Ben smiled. “I’ve found this amazing library of 3-D medical images and animations. It’s in the cloud, so we can all access them from every room–” “Unlike anatomical models or charts,” Carmen put in. Ben nodded. “We can email patients custom reports to help them keep up at home — and it’s fully integrated with that new software system we’ve been planning to implement. That means that it’ll fit into the workflow instead of changing it — and I know the whole team will be happy about that. It’s a simple, elegant solution to a complicated problem.” “It sounds perfect!” “I think it will be. Ah, here’s our dinner. Now we can see about coming up with a solution for your health education issue.” Does the complexity of Dr. Ben’s patient education needs require a complicated solution? Disclaimer: For HIPAA compliance, all characters appearing in this post are fictitious. Any resemblance to actual persons or actual events is purely coincidental.
Chiropractic Software Patient Education Promotes Compliance
Getting Past No Can Dr. Ben get past the negativity and work out a solution for his patient education needs? Carmen was helping Jonathan with his homework when Ben arrived home from work. He hadn’t expected kindergarten to have homework — but he also hadn’t expected the meeting at his practice to go so badly. Ben gave a feeble smile over Jonathan’s head as the little boy excitedly told him all about his day, and Carmen responded with a concerned look. Ben was able to set aside the workday as Jonathan described the wonders of kindergarten to him, and the whole family finished up the homework and put it carefully into Jonathan’s backpack. “He’s really enjoying school,” Ben observed as Jonathan ran outside to play. “I know! It’s such a relief — I was worried that he wouldn’t like it,” said his wife. “And of course he’d have to go anyway.” Ben nodded gravely. “Looks like you didn’t really enjoy work today,” Carmen prodded. “And I had to go anyway!” Ben chuckled. “Actually, it was great up until the meeting at the end of the day. I hate meetings.” “You were so well prepared! How come it didn’t go well?” “Actually, the partners had some good points,” Ben admitted. “I guess that’s why I’m so frustrated by it. Somehow when we get together, we just end up in one big negative group mood, listing all the reasons ideas won’t work. I left pretty convinced that my idea won’t wor “So you went in and told them that patient education would increase compliance, and that you need some kind of tool that’s more versatile than a skeleton. Then what?” Ben leaned in. “They said that the body is a very complex system, and we all went to school for years to know what we know. Our patients can’t expect to understand it more fully than they do, and no special tools are going to make it completely clear.” Carmen frowned. “There’s a difference between being a doctor and being an informed patient. Just because patients don’t always fully understand the explanations they’re getting right now, that doesn’t mean that they couldn’t understand enough to help them see the value of adhering to their treatment plan. Especially with some kind of visual or hands-on support. I know those things make a difference when I’m training new workers.” “That’s a good point,” said Ben. “I guess just deciding that it’s hopeless doesn’t make a lot of sense.” “What else did they say?” Ben sighed. “At one point someone said that our patients should just trust us, and that it was all the fault of the internet.” Carmen laughed. “I know it sounds funny, but at the time, we were all getting into that discussion. Some of us are more committed to patient education than others, but even I joined that complaint fest. It does seem as though noncompliance is getting worse.” “So patients with a little information are deciding that they don’t have to do what their doctors say?” Carmen scoffed. “Even if that’s true, the solution surely would be more education, and more accurate information. You can’t stop people from finding information online, but you can be the most trusted source of information.” “You’re making a lot of sense here,” Ben said. He was feeling more cheerful. “I think I can go back with these points, once everyone has had a chance to think about it. I guess a lot of the negative reaction was just about change.” “Change is stressful,” Carmen agreed. “Even if it’s going to be better, it’s more trouble to change than to keep doing what you’re doing.” “What we’re doing isn’t working as well as it should,” Ben said. “I guess I went in with an idea and no real solution, and when everybody went into the usual naysaying, I got swept up in it.” “That’s probably why you hate meetings,” Carmen suggested. “But sometimes people just automatically shoot down an idea even though, with more thought, they’d see the value. I think you should go ahead and identify the tools you need. Make sure they’ll fit into the practice’s regular routine, and bring it up again.”
Chiropractic Software Easy Patient Education
What Do You Really Want? Is knowing what he wants a good enough starting point for Dr. Ben’s patient education program? “I know you’re all about systems,” Ben began, pouring a cup of coffee for his wife. “You know it,” she said, breathing in the heady aroma. “So I’m going to lay this out in a completely systematic way. First, patient noncompliance is a big problem, not just for us but for medical professionals all over the country. I hear that noncompliance costs the U.S. $290 billion a year.” Carmen raised her eyebrows. “Beyond that, patients who follow through on their treatment plans and show up for their appointments and make the lifestyle changes we recommend–” “Compliant patients, in other words,” Carmen said. “Those patients see better results, are happier, and are less likely to go elsewhere for future treatment. In fact, having patients who adhere to their treatment plans leads to a more efficient and cost-effective healthcare delivery system. It also means less patient churn and more professional satisfaction for us.” Carmen nodded. “Very clear so far. Patients who do what you tell them are a good thing.” “Point two is that patients who really understand what’s going on are more likely to cooperate with us and follow through on the things they’re supposed to do.” “Ergo, patients need to be educated.” “Ergo makes it sound especially important. Do you mind if I use that when I pitch this to my partners?” Ben smiled and Carmen returned his smile. “So I think we need a clear, systematic way to educate our patients,” Ben continued. “It needs to be something all of us can use everywhere in the office, and ideally our patients should be able to share it at home, because we know that home support makes a lot of difference.” “Then you need to be able to email it to them, whatever it is,” Carmen suggested. “That’s the easiest way to share things.” “Right. And people respond best to visual information, so it can’t just be a letter or something like that.” “Hmmm.” Carmen pursed her lips thoughtfully. “I’m sold on the idea that you need to educate your patients to increase compliance, and that you need some kind of tools to accomplish this.” “Good,” said Ben, sipping his coffee. “Now what? Is it time for the big sales pitch where you show me a set of encyclopedias?” “I don’t think encyclopedias will do it. In fact, I don’t know what will do it.” “At least you know what you’re looking for,” Carmen said. “That’s what I figured. I have a clear idea and I can go out and find a solution.” “If you explain it that systematically,” his wife suggested, “your partners might even help you.” “Especially if I say ‘ergo,’” Ben finished with a wink. Is knowing what he wants a good enough starting point for Dr. Ben’s patient education program? Disclaimer: For HIPAA compliance, all characters appearing in this post are fictitious. Any resemblance to actual persons or actual events is purely coincidental.