The Patient Experience Pioneer
What Sets Genesis Chiropractic Software Apart? The Patient Experience. Yes, choosing the right software to manage your Chiropractic practice is a vital step in ensuring your office runs more easily and efficiently, but it’s even more than that. Here at Genesis Chiropractic Software, it’s also about the patient experience. You’ve probably heard more talk these days about patient engagement but the truth is, at Genesis, we’ve been working on the patient experience and patient engagement from the very beginning. Genesis is the pioneer in the field. In fact, our software is designed specifically to ensure that the patient experience is not just good, but the best possible in each and every patient encounter. Genesis is more than an electronic health record. It’s far more than a software to improve your billing. Genesis Chiropractic software was built from the ground up to model the software used by Fortune 500 companies to enhance their customer experience. You see, these companies have the data, the money, and the technology to analyze each and every piece of the customer experience. They break it down to its components and discover what works and what doesn’t so that good results are not just understood, they are repeatable. Prior to Genesis, the type of software that these multi-billion dollar companies use was not available to Chiropractic practices. After all, what Chiropractic office has the type of resources available to companies like Amazon or the Ritz-Carlton? But, we at Genesis had a mission… a mission to bring this Fortune 500 technology to Chiropractors… a mission to apply this technology to the patient experience and optimize it in the same way the big boys were using to optimize the customer experience. The result was Genesis Chiropractic Software. Unlike other software that just functions as an EHR or billing system, Genesis goes a step further – a big step further. Genesis uses the technology that companies like Amazon depend on and breaks down every task that must be completed in your office to ensure that every single patient receives the optimal patient experience. From greeting a patient to scheduling appointments, making follow-up calls, performing re-exams, and more, the system assigns each task to the person in the practice best equipped to handle it. Even better, with one glance, it allows you to see how many necessary tasks have been completed and even more importantly, how many have not. You know in real-time what must be done to ensure your patients receive the best care possible. And, you can see if there are any “mission critical” points to handle to make sure patients don’t drop out of care. Genesis Chiropractic Software’s focus on the patient experience sets us apart. Don’t settle for just another EHR. Put our Fortune 500 technology to work in your practice, gain visibility into your practice’s success, and enhance your patients’ experience with Genesis today.
Compliance Worries Eliminated
Eliminating Compliance Worries was Key for this High-Volume Practice Genesis Chiropractic Software offers today’s Chiropractic office a dramatic edge in in compliance. In 10-15 seconds, this no-read, no-write, touch screen system allows you to spend more time with your patients and reduce any worries about compliance and audit risk. Today’s feature article is about a doctor who operates a high-volume practice and was tired of worrying about compliance issues as his practice grew. Dr. Tony Nalda, D.C. at Celebration Family Chiropractic in Florida, had real concerns about patient compliant documentation. As his practice grew to over 1500 patients a week. He was having a hard time with other EHR systems and needed a find a way to both manage his patient care and eliminate the worries about patient compliant documentation that comes with a high-volume practice like his. When he found Genesis Software, he knew he had found his solution. “I never really had a system where I could actually change notes and update them directly,” says Tony. “It’s not only helped me to stay compliant but I’ve stopped worrying at night while I sleep whether or not the documentation is right, because I am able to do it in real-time. It’s amazingly complete.” Dr. Nalda’s practice is a blend of cash, insurance, and personal injury, and as such, he worried about being able to maintain the level of compliance needed to continue his success. But, Billing Precision’s Genesis Chiropractic Software is designed to maximize efficiency while maintaining compliance standards. Automatic compliance alerts embedded in the Genesis Chiropractic Software ensures that you are aware of potential compliance risks. “The documentation has been amazing for me and my practice and allowed me to stay on top of things, where I really had a hard time with other systems I was using previously.” Genesis Chiropractic Software excels where other systems fail because it becomes infinitely more valuable as your practice grows. By using Genesis software, your practice will see increased patient revenue, retention, and compliance. And, your practice can continue to operate in any configuration, whether as a cash, insurance, and/ or personal injury. No matter what size of practice you have, Genesis Software for Chiropractors gives clients all the tools they need to stay compliant and sleep easy knowing you are using the best system available to give your patients the care they deserve. Contact us today to see how we can help you achieve the confidence and peace of mind that comes with Billing Precision and Genesis Chiropractic Software.
Patient Portal
See the Patient Portal within Genesis Chiropractic Software A new Patient Portal has been created within Genesis Chiropractic Software. Your patients will be able to fill out their intake forms online at home or online at a kiosk at your office. You’ll also be able to exchange secure messages with them within the Genesis secure software system. This Patient Portal is a much better way to do it versus PDF forms that your patients print out and then fill out. The paper forms still have to be typed into patient demographic forms in the Genesis Chiropractic software, so filling out the paper forms ahead of time saves the patient time but not your staff. A better way to do this is to have your patient type their demographic information directly into the Genesis Patient Portal forms. This will save a lot of time for your staff and it will keep them from making typo mistakes while rushing to get it done. Watch this Free Webinar to find out more from Jason Barnes, and to see exactly how it works. Enter your information and watch it immediately below. Read the transcript: All right, we seem to be matching the number of web and audio participants which is typically the sign to get started. So, if anyone does have any questions, feel free to chat me. It will actually tell me during the presentation whether or not somebody has a question at an appropriate moment for a pause. We’ll pause, we’ll take the question, and make sure you’re able to get the information that you need today. As always, at the end we’ll stop and open up for questioning about this topic, but I usually like to stick around for a couple minutes and people can pretty much ask any question they want about any topic that, if I can answer, I’ll be happy to. Introducing myself. My name is Jason Barnes. I’m the Chief Operations Officer here at Genesis Chiropractic Software. Every couple of weeks, we get on here and we do a presentation about a new feature or some feature that we had around for a while that maybe we made it a tweak to. But oftentimes, it’s about helping you solve a problem in your practice or that could be affecting your practice so that, you know, when it does happen to you, you know how to take advantage of something that we already offer. And today, we’re actually going to keep it pretty simple, introducing a patient portal. Now, this technology that we’ve been rolling out over the last couple of months here is finally ready to be used, and what we’re excited about today is how to help you do basically two things, how to help patients fill out documentation at home and how to continue to stay qualified for Meaningful Use should you need to. And in addition to that, there’s some information that patients can utilize within the patient portal, send messages, you can send messages back to them so that you can stay in contact with them outside of text alerts, etc. So today we’re actually going to start off with going to the link that I had set up in my email, and we’re gonna work backwards for today. So, working backwards for today, we’re gonna start off with the email that sent. We’re gonna click on that, and we’re gonna show you what the patient is seeing first and foremost of all. Now, there’s two different types of links that you can send here, and we’re gonna show both of them. So, for those practices who want to qualify for Meaningful Use and for those practices who have made a decision that that’s not for them, Meaningful Use being the incentive program that started out for the Centers for Medicaid and Medicare. We are in Stage Three or Phase Three of that right now, and so we’re gonna go to that. And we’re also gonna show you what this looks like for patients who are not doing that. So we’re gonna give you both vantage points today. So, giving you an idea of what it is that your patients are going to be able to see. If you’re sending this to a patient for the first time, there’s not gonna be much of a summary. But if you look at this from the patient’s point of view, how does that patient become a patient, whether at their screening, whether or not they heard an advertisement, or if they walked into your office? How do you get a patient to give you their information and fill out the information that you need to get? It’s going to be through their email that you’re going to get them a link to the Genesis system that will give them access to your particular portal, meaning their portal within the Genesis system. So they’re first gonna get a summary. That summary is gonna have a table of contents which has to do with a few different things…I’m gonna blow this up here, what kind of problems that they had, what kind of medications alerts, what sort of immunizations they’ve had, if any, which are taken from histories. This next one is an XML file. That is a Center for Medicaid and Medicare requirement that you have to have an XML file, should this patient need to take a file such as this and go to Medicare or Medicaid’s website and actually upload it. But more importantly, if you are hooked up with one of our software platforms such as 3RX or MyRxx which are some of those platforms that we offer…this is a just a sample of them. We offer more on this, that offer at-home exercises, ways to remind patients of what their stretches, or their homework is. We actually have those in the patient portal, as well, integrated. Obviously, you wouldn’t see more than one in your patient portal, should you do that. But
The Top 3 Reasons to Start with Genesis Software
The Top 3 Reasons to Use Genesis The new year is here and with it, most people are making their resolutions for the coming months. As you decide how you will make 2017 the best year ever, I want to challenge you to take the step that will transform your Chiropractic practice, enhance your patient experience, boost your bottom line, and take the stress out of your day-to-day management by leveraging Genesis Chiropractic Software in your practice. Here are the top three reasons you should start 2017 with Genesis Chiropractic Software: Reason #1 – Proactive Technology If you are using an outdated Chiropractic software based on a reactive type of technology you are missing out on the benefits you could be seeing. With a proactive technology, like Genesis Chiropractic Software, all of the tasks that must be completed each day for your practice to be successful are automatically discovered by the patented artificial intelligence in the software, assigned to the appropriate staff member, and you can easily see whether all the tasks of the day have been completed or not, all in one report. By making sure that each task is assigned to the person best able to complete them and knowing whether or not they have been done, it takes the guesswork out of management. It makes sure that everything that needs to be done is done on time and by the person who can do it most effectively. Every aspect of running a practice is completed at the highest level of efficiency. Reason # 2 – Higher Patient Retention Putting Genesis to work in your practice also translates to higher patient retention because it allows you to manage the mission critical points of your practice. Mission critical points are ones where you take the chance of losing a patient, points where you must take action immediately or the patient is likely to discontinue care. Unfortunately, these points are also ones that are difficult to discover and handle in a timely manner in reactive systems that require you to search multiple reports just to manage a single day’s activities. Let’s take no-shows as an example. What does a no-show really mean to not only your business but to your patient. If a patient was going in for chemotherapy and they had to miss a visit, would they be waiting for you to call them to reschedule that visit? Absolutely not. Would they walk out of chemotherapy forgetting to schedule their next visits? Or, would they reach the end of their treatment, get their testing done, and not follow-up to get their doctor’s recommendations for the next phase of their care. Never…it is too important to them. So, when a patient in your chiropractic practice no-shows for a visit, walks out without a future appointment, or is not excited about their re-exam, what are they telling you? They are telling you that they don’t value their care. It is no longer important to them. With Genesis, you are alerted when these mission critical points, like a patient no-show, occur so that you can take immediate action to preserve the patient relationship. This is vital to both the health of the patient and the financial health of your practice because according to Harvard Business Review, it costs you five times more to get new patients than it does to retain patients you already have. Reason # 3 – Eliminates Memory Management If you are using one of the old reactive types of systems to manage your practice, you are most likely relying on reports to make sure that everything is completed like it should be. The problem with this, as you know, is that it leaves you searching report after report. If you wanted to follow up on an insurance claim, you have to go to some aging report, find the claim, and then follow up on it. That means that you have to probe. You have to actively go find the work before you can do it. Then, no one actually knows how much work was supposed to happen for that day, as opposed to how much work did happen. You may find out that an x-ray reprt that was supposed to be performed wasn’t. Then, three months later, you find out that a hundred x-rays weren’t done. This leaves the owner of the practice totally out of control. It leaves you memory managing every single thing that happens. It leaves you stressed out when you leave the office, trying to remember if everything was done to make the day successful. Furthermore, it puts additional stress on your staff and can damage the relationship with your patient. Genesis eliminates the burden of memory management. With our proactive chiropractic software, you never have to guess whether or not a task has been done. You never have to wonder whether a follow-up was completed, a bill sent, or a no-show rescheduled. With Genesis at work in your practice, when you go home at night, you can leave the office at the office. It All Boils Down to the Numbers The benefits Genesis Chiropractic Software offers your practice can all be boiled down to the numbers. With Genesis, you can not only dramatically improved management of the patient experience, you can also achieve 62% higher collections per visit, 26% better patient retention, and 32% higher documentation compliance. This means that leveraging Genesis Chiropractic Software in your practice could make 2017 your most profitable year ever, ease the stress of day-to-day management, decrease the burden on your staff, and result in the highest quality care for your patients.
