With Genesis, Patient Retention is Automatic
The patient pool is something that constantly needs to be re-filled for many Chiropractors. It is a never-ending process of finding new patients to replace the ones who have left your practice. This creates a continuous area of work for you, as the doctor. You not only have to handle patient treatment, you are the staff and office manager, the record keeper, the financial manager, and the patient recruiter. Wouldn’t it be easier if once you had a patient, you had an automated system to keep that patient? Wouldn’t it be better if you had a simple way to make sure that every patient became an educated patient, who understood the value of maintenance care to ensure their optimal health? How much easier would your day-to-day practice management be if patient activities were automatic? One of the most valuable steps you can take in your practice is to automate your patient retention. When you are not constantly having to refill your patient pool, you practice can truly grow. The problem is that in many practices, patient retention is another activity that is memory managed and often forgotten until you are trying to discover the reason that you have lost yet another patient. Let’s take a quick look at what activities are necessary for patient retention. The most obvious one is patient education. Have you done everything to ensure that your patient understands the benefit of Chiropractic in their life? Not just how it helps them get out of pain but how Chiropractic can help them reach and maintain optimal health? This area of patient retention can often be neglected, especially when your practice becomes busier and you are seeing a high volume of patients every day. But, there is even more to patient retention than educating them on Chiropractic. Each interaction that you and your staff have with a patient influences whether or not they will continue care, how they feel about your practice, and the value they place on their care. From how your staff greets them when they walk in the door, to how their billing is handled, to making sure re-exams are scheduled, and follow-up calls are completed, every interaction has an effect on patient retention. With that said, how do you develop and maintain a positive experience so that patients know that they are valued, understand the importance of care, and continue seeing you? The answer may be easier than you think. By automating your retention system with Genesis Chiropractic software, you can take the memory management out of patient retention. By automating your retention system with Genesis Chiropractic software, you can take the memory management out of patient retention. I first developed the software for use in my own practice when I discovered that my patients were falling off of care and I did not know why until it was too late. I realized that trying to remember everything and everyone was not working. There were too many tasks each day that were being forgotten, lost in the shuffle, or just not performed as effectively as possible. Because of this, patient retention was haphazard at best and I set out to find a better way. Genesis software was the answer to the problem of patient retention in my practice. It automated every task and ensured that they were assigned to the best person to complete them. At the end of the day, it boiled everything down to one number for me, so that I knew whether or not every activity involved in patient management and retention had been completed or not. It took the guesswork out of patient retention and turned it into an automated system in my practice. It can do the same for you. The value generated by automating patient retention goes beyond just increased revenue. Yes, increasing patient retention means increased financial gains in your practice, but it also means peace of mind, and the freedom to move past hit or miss memory management. Isn’t it about time you moved past memory management in your practice and automated your patient retention?
How do you retain your patients?
Retain your Patients! How do you determine your chiropractic patients are at risk of missing their appointments? To retain your patients, you need a plan. How can you see what the trend is for your office? Can you find this information in reports? Probably, but you have dig deeply into them to find the information and then you have to take action on it by assigning follow-up to your staff. There must be an easier way to do this automatically and Genesis Chiropractic Software has it built-in for you! Learn how you can use alerts, notifications and the radar chart in addition to reports to retain your patients. The radar chart uses two time periods to compare several of your metrics. This lets you see if you’re meeting your goals with a quick glance at the graph. Alerts and notifications will let you create pop-up messages on the schedule to inform you when a patient has no future appointments or their care plan is running out of visits. Using these tools is how you automatically retain your patients. These will allow tasks to be created and those will prompt your staff to follow-up with those patients. To retain a patient is much less expensive than advertising to attract new patients. Learn more about patient retention with the free webinar that can be viewed right on this page. Enter your information and watch it now. Read the transcript: Jason: All right, it’s four minutes past the hour, Jess. I think it’s time to kick this off. Let’s share, and…perfect. Well, as all of our notifications said, today’s topic is on patient retention and, more specifically, really, how you can use alerts and notifications, and the big graphic up on the screen called your radar chart, we call it the radar chart, anyway, in addition to reports. So, we’re gonna start by talking about, you know, the problem that we’re trying to solve is, you’ve got a patient that walks through the door, how many of those patients are you able to retain? And everybody knows that this is the lifeblood of your practice, and yet we see so many practices, I was looking at one earlier this morning, Jess, just telling you about it, that’s averaging, over the last year, over 50 new patients a month, yet their visit counts remain stable. They’re plateaued. You know, with minor fluctuations. So, how do we avoid that? You have to change something, right? You’ve got to do something differently in your practice in order to do that, and step number one is figuring out how on Earth you can recognize which patients are at risk. And so, first of all, we wanna talk about how you can see what your trend is, how is it that you’re doing? And a lot of times, you think to yourself, “I’ve got to go digging deep within the bowels of the system to find all of the relevant reports,” and I’d like to point out, Jess, that’s it’s not really the case, is it? Jessica: No. Jason: So, what we’re showing here is, what we refer to as that radar chart. And just for one moment, Jess, would you mind ex-ing out of it and just showing them? This is on your homepage when you login. If you don’t see it, then you’re among the few that have not switched over and that center portion, pretty much, is just the place where you’ve been opening tasks, and it should have an option for you to, you know, show me my health monitor. Jessica: Yeah. It’s a blue link up at the top. It says, “Show me my practice health monitor.” Jason: Perfect. You click that, and the problem is, when you first look at it, it won’t be configured. So, we’re gonna need to do a little bit extra in order for this one to be meaningful, but I’d like to show you how meaningful it is now. So, pop it back out again, Jess, if you don’t mind. So, first is, what are we looking at? This allows you to look at a graph that’s a circle, and each one of the metrics ends up being an axis on this circle, such as new patients. You know, for this particular practice, our demo practice, they had 18 patients one month and they had 14 patients the next month. If you look at the upper-right-hand corner of the popout, those months and their corresponding colors, which Jess is highlighting right now, are there. So, July of 2013, all the way through April of 2016. I know it’ll be a little ridiculous, Jess, but if you don’t mind clicking on the metric, I’d appreciate it. It also will graph out exactly what your data points were between that time, and right now we’re looking at this on monthly basis. I don’t think it’s necessary to do it weekly or daily for this particular metric given the time span that we’ve got, but it will give you all of the data points. You know, for this practice, obviously, you can see that it was doing well and then it stopped doing well. But if it’s your practice and that was the case, you’d know about it. You don’t have to go digging too deeply. Close that one popup. But the one thing you should notice when looking at new patients is, along that new-patient axis, you’ll see two points, one in green and one, I think purple, you can call that color? Jessica: Yeah. Jason: Yeah? So, the one in purple is toward the outer edge of the circle, and the one in green is a little bit less than halfway, we’ll call that. And that is actually an indication of performance based on a goal set. So, when I said “configured,” that configuration will actually tell you how you’re doing according to what goals you’ve set for your practice. So, in this particular case, let’s just
Does PQRS affect your practice?
No PQRS codes? What happens if you forget to add it? PQRS stands for the Physician Quality Reporting System. It is a health care quality improvement incentive program initiated by the Centers for Medicare and Medicaid Services (CMS) in the United States in 2006. Medicare is moving towards a Pay-for-Performance structure where quality care should have quality outcomes. Medicare will compare your care to the care of your peers. If your care takes twice as many visits as other providers for the same diagnosis, then that will raise a red flag with Medicare for you. You can count on the fact that all other insurance companies will move in this direction soon. You can bet on it and win. A PQRS code must be appended to a billable service. They can not go out on a claim on their own, especially after the insurance claim has already been accepted. In addition, you can’t add it to a corrected claim if you forgot to add it the first time. It must be added in the first claim submission. If this is something that’s being used in your practice, then it would be a good idea to learn it and add it first whenever it’s appropriate to do so. Learn more about it with the free webinar that can be viewed right on this page. Enter your information and watch it now. Read the transcript: Jason: Thank you, Cathy, and I think we’re ready to get started and get back to business here. So, I just broadcasted out to everybody because I saw that some people are logged into the web portion of it and not the audio portion. But I think we’ll kick off, and hopefully, they’ll catch it, and if not, they can catch the rebroadcast. So, welcome, guys, and thank you for being a little patient as we got our technical portion up. This time the presenter and I are in two separate, not just locations, but states. And [inaudible: 00:00:33] let me introduce my counterpart for today. As always, I’m Jason Barnes, and I’ve got the head of our billing SWAT team, Cathy Casbarro [SP]. And, you know, Cathy, I’m probably not gonna go over all your credentials, you know, here, but you’ve worked here for nearly a decade, correct? Cathy: That would be correct. Jason: Yep, and much longer than that in the building industry in various capacities. And so today she’s going to help us by talking about PQRS. So what it is, what it means, and what it actually means to bill out and stay compliant when it comes to PQRS codes. And we’re gonna start off by, you know, some of those definitions. But then we’re gonna talk about, you know, what we’ve done on the back end to help prepare for this and what you can do on the front end to actually, you know, make this a reality, should you need to in your practice. So, without further ado, we have we have a presentation prepared, and Cathy and I will kinda be going back and forth. But she is definitely your go-to, on this particular topic, so, Cathy, thank you for joining us today. Cathy: Thank you, Jason. Jason: And, you know, we’ll kick off by, actually, just starting to define actually what this is. Cathy: Right, so PQRS, which used to be called PQRI which is, you know, physician quality reporting incentive, well, that incentive is now gone away. And now we have…you know, we’re dealing with PQRS. At this point now they’re really dealing with penalizing practices. But essentially, what PQRS is we are sooner than we think going to a Pay For Performance structure by the payers and by Medicare. And Medicare right now is actually working on a Pay For Performance structure. What Medicare is really looking for is quality outcomes, make sure that the treatment that the patient is receiving is quality care and that the outcomes aren’t taking forever for that patient to be well again. And for that reason, PQRS was installed numerous years ago, and now they used to incentivize practices for recording their quality measures, and now we’ve come into the time period over the last year or two where now practices are going to be penalized if they don’t report their quality measures to Medicare. That’s where we are today. Jason: I run into a lot of…I don’t want to call them conspiracy theorists, but when meaningful use came out, Cathy, there was an incentive to use that. And we’ve seen that has led to additional audits, not in every case, but in some cases they’ve actually had to give back the money for the care that they’ve provided. And so I would imagine that would be kind of woven in throughout this presentation of, you know, there’s a prescribed amount of time that a specific diagnosis should take, and unless you’re documenting why your care is taking longer, is there a risk there? For our providers who are listening to this? Cathy: There is a risk, and that’s why Medicare puts in guidelines, and that’s where they put in, you know, limited number of visits based on a diagnosis. You know, they’ve pre-set those roles, and, you know, that’s gonna continue to happen in this industry. Definitely gonna start seeing changes going forward in probably as soon as 2017. Jason: Okay, great. I would imagine most of our listeners or viewers, listeners/viewers, are thinking to themselves, “Yeah, that makes sense.” But at the end of the day, making sure that you can justify the care that you’ve given and billed for is really kinda the bottom line of what PQRS is about from their perspective. Is that a safe way to sum that up? Cathy: That’s absolutely a safe way to sum it up. You know, we have here on this slide that, you know, feedback will be used by CMS. They are looking to compare your performance against
How Social Media Made Me Rich – Dr. Loop
Social Media Practice-Growth Blueprint with Dr. Matthew Loop! Dr. Matthew Loop, Chiropractor and Author of Social Media Made Me Rich; Here’s how it can do the same for you Dr. Loop is a great example of young entrepreneurial success. Since starting his first business from scratch in late 2004 from his small Atlanta apartment, he’s gone-on to sell millions of dollars worth of products and services from the internet. He has helped thousands of small-mid sized business owners, public figures, and brands harness the power of social media to produce dramatic business growth while creating new, additional revenue streams. He’s developed a reliable blueprint, knowledge and experience to connect anyone (or company) with a BIG vision to their desired outcome. And now, he wants to show YOU how to create a highly profitable business, personal brand, and a raving fan-base… no matter what level you want to take it to.
