ClinicMinders make our company what it is. We hire for attitude over experience and we pride ourselves on attracting and retaining people with COURAGE.
COURAGE to stick to our Core Values and help providers remain independent and grow. We also believe in radical transparency, so we publicly share Core Values with anyone who is interested in our approach to work. This fanatical focus is more than a mantra; it is evident in our software, our support, and the services we keep adding. And doing so makes us ecstatic.
ClinicMind offers great benefits, an attentive team, and a flexible and professional work environment
ClinicMind offers a work-from-home (WFH) employment structure for work-life balance and professional growth. WFH benefits promote job satisfaction, family focus, and productivity.
ClinicMind leverages its access to the global talent pool and fosters a strong remote company culture through adherence to the core values of excellence, learning, and teamwork.
ClinicMind’s core values—Excellence · Learning · Teamwork guide everything we build.
With 150 in‑house analysts, half a dozen BPO partners, and a proprietary billing platform, we now need a P&L‑owning executive to deliver best‑in‑class collections, continue to improve performance, automate, and meet the RCM needs of a rapidly growing client base.
Mission for This Role (First 12 Months)
Raise Net Collections to ≥ 97 % while cutting Denial Rate below 4 %.
Reduce DSO to < 30 days and Cost‑to‑Collect by 10 %.
Implement two automation sprints per quarter in partnership with Product & Engineering.
Key Responsibilities
Operational Leadership
Full P&L for 150 internal FTE + BPO vendors (SLAs, penalties, expansion).
Weekly Power‑BI dashboards covering Net Collections, DSO, Denials, A/R > 90, Cost‑to‑Collect.
Process Automation
Champion RPA (Robotic Process Automation), AI‑denial prediction, and payer‑API integrations; build ROI cases and run UAT (User Acceptance Testing)
Lead quarterly Lean/Six‑Sigma Kaizen events
Team & Culture
Scale, coach, and performance‑manage teams of 50‑500 team members across coding, billing, collections, and analytics.
Embed Excellence, Learning, Teamwork via joint on‑shore/off‑shore OKR sessions, SOPs, and Continuous Training program.
Vendor & Compliance
Negotiate BPO rates, enforce turnaround‑time SLAs, and run continuous quality audits.
Ensure HIPAA, payer‑policy, and SOC‑2 compliance; serve as primary audit contact.
Stakeholder Alignment
Partner with Engineering on RCM roadmap; Finance on cash‑flow forecasting; Sales on client RCM onboarding.
Responsibilities and Qualifications
10+ years leadership of high‑volume (> $500 M) RCM organizations, including offshore BPO governance.
Proven record of reducing DSO ≥ 20 % and Denials ≥ 30 % within 12 months.
Hands‑on experience steering EHR/RCM product backlog or large‑scale automation roll‑outs.
Deep knowledge of chiropractic, physical therapy, and mental health payer rules and coding compliance.
Data‑driven operator; expert with SQL/Looker/Power‑BI and at least one modern billing platform.
Bachelor’s in Business/Health Admin; MBA / MHA or Six‑Sigma Black Belt preferred.
Communicates with radical candor; builds trust across cultures and time zones.
Coaches leaders through change; celebrates wins and learns from misses.
Operates as an owner—fixes what’s broken before being told.
Why ClinicMind
Lead a 150‑person team inside a fast‑growing SaaS + services platform.
Direct influence over product automation roadmap and AI investments.
Competitive salary, performance bonus tied to the KPIs above, equity option pool.
Must Have:
Mission
Lead the end‑to‑end product vision, architecture, and delivery of ClinicMind’s next‑generation Revenue Cycle Management (RCM) platform—designed to cut claim‑to‑cash time in half, automate payer compliance, and unlock AI‑driven financial insights for multi‑specialty provider groups.
Key Outcomes (12–18 months)
Product‑Market Fit – GA launch of core RCM modules (eligibility, charge capture, claim scrubbing, denial analytics) with ≥ 95 % first‑pass clean‑claim rate.
Scalable Architecture – Cloud‑native, micro‑service design processing ≥ 2 M claims/month at < 250 ms average API latency.
Regulatory Compliance – SOC 2 Type II and HITRUST certifications achieved; real‑time rules engine supports 98 % of payer edits.
Adoption & Revenue – $5 M net‑new ARR and 50+ enterprise practices migrated within 12 months of GA.
Core Responsibilities
Product Strategy – Craft a 3‑year roadmap aligning payer, provider, and regulatory trends to ClinicMind’s growth targets.
Architecture Leadership – Define service boundaries, data models, event streams, and AI/ML inference layers; author reference architectures and guardrails.
Backlog & Prioritization – Convert business cases into epics, user stories, and acceptance criteria; run quarterly PI planning.
Cross-Functional Alignment – Chair weekly triage with Engineering, CX, Sales, and Compliance; ensure roadmap risks are surfaced and resolved.
Customer Discovery – Lead practitioner councils, shadow billing teams, and translate pain points into product requirements.
KPIs & Analytics – Instrument product for real‑time metrics (clean‑claim %, DSO, denial overturn rate); publish dashboards to exec team.
Team Development – Mentor a squad of product managers, solution architects, and business analysts; scale the org as ARR grows.
Qualifications
10+ years in product ownership or architecture for healthcare RCM, EHR, or FinTech platforms.
Deep knowledge of ANSI X12, HL7/FHIR, 837/835, ERA/EFT workflows, and payer EDI connectivity.
Track record of shipping cloud‑native, micro‑services at scale (AWS or GCP preferred).
Proven leadership of cross‑functional teams in Agile/Scrum or SAFe environments.
Familiarity with AI/ML pipelines for predictive denials, underpayment detection, or autonomous coding.
Strong grasp of U.S. healthcare regulatory frameworks (HIPAA, PCI‑DSS, SOC 2, HITRUST).
Exceptional communication—equally comfortable debugging with engineers or pitching roadmap to the board.
Bachelor’s degree in Computer Science, Engineering, or related; MBA or MS in Health Informatics a plus.
Why ClinicMind
Category Momentum – Top‑rated on G2 for EHR + RCM.
Greenfield Challenge – Architect a modern RCM stack from scratch, not iterate on legacy code.
Executive Backing – Direct line to CEO and board; clear budget for team and tooling.
Mission Impact – Empower providers to thrive financially and focus on patient care.
Ready to architect the future of healthcare revenue? Apply today with your resume and a brief portfolio of RCM or FinTech products you’ve led from concept to launch.
MUST HAVE:
ClinicMind is a leading provider of comprehensive healthcare practice management software and service platform for a full patient care cycle. We are seeking a highly experienced and results-driven Senior Revenue Cycle Management (RCM) Specialist to lead and manage our RCM teams. The ideal candidate will excel in overseeing the resolution of insurance claim backlogs, optimizing processes, and driving key performance indicators (KPIs) to ensure the highest standards of operational excellence. This role is integral to achieving a seamless, efficient revenue cycle and ensuring our clients’ financial health.
Team Leadership & Management
Lead, mentor, and manage the teams responsible for addressing RCM insurance claim backlogs, including claims specialists and billing analysts.
Foster a culture of accountability, efficiency, and continuous improvement.
Conduct regular performance evaluations and implement training initiatives to enhance team skills.
Operational Excellence in Claims Management
Drive the resolution of Active Failed claims to zero daily by implementing effective prioritization and workflows.
Ensure Total Failed claims remain at minimum levels, leveraging analytics and proactive interventions.
Oversee the resolution of aged claims, maintaining Accounts Receivable >120 days at or below 5%.
Process Improvement & Quality Assurance
Identify root causes for claim errors and develop corrective actions to maintain claim error rates at below 1%.
Monitor and improve processes to achieve and sustain a Net Collection Rate (NCR) of 97% or higher.
Develop and implement policies, procedures, and best practices for claims processing and denial management.
Data-Driven Decision Making
Utilize RCM software and data analytics tools to track and report on KPIs, trends, and team performance.
Collaborate with cross-functional teams to identify areas for improvement and execute data-informed strategies.
Stakeholder Engagement
Serve as a primary point of contact for escalations related to claim processing and insurance reimbursements.
Communicate regularly with internal and external stakeholders to ensure alignment on objectives and expectations.
Qualifications:
Bachelor’s degree in healthcare administration, business administration, or a related field. Master’s degree preferred.
Minimum of 8 years of experience in revenue cycle management, with a proven track record in managing insurance claims, backlogs, and denials.
Extensive knowledge of healthcare billing, coding, and reimbursement processes.
Strong leadership and team management skills, with experience managing large, diverse teams.
Proficiency in RCM software, data analytics tools, and advanced Excel functions.
Exceptional problem-solving skills and attention to detail.
Outstanding communication and organizational skills, with the ability to manage multiple priorities effectively.
Key Performance Indicators (KPIs):
Active Failed claims resolved daily (target: 0)
Total Failed claims kept at a minimum
A/R >120 days maintained at or below 5%
Claim error rates maintained below 1%
Net Collection Rate (NCR) sustained at 97% or higher
Position Requirements
Must have a stable internet connection minimum of 5 MBPS
Must have a mobile data plan as a backup
Must be in a quiet environment
Must be comfortable working the US business hours
Must own a PC with at least 16 GB of memory
We are seeking a highly skilled and analytical Manager of Complex Issue Resolution to lead a specialized team dedicated to addressing escalated and intricate revenue cycle management (RCM) challenges that standard teams are unable to resolve. This role is pivotal in ensuring the seamless operation of our revenue cycle by effectively managing complex client issues, implementing process improvements, and enhancing overall client satisfaction.
Key Responsibilities:
Team Leadership & Management:
Lead and mentor a team of specialists focused on resolving complex RCM issues escalated from standard teams.
Allocate resources efficiently to ensure timely and effective resolution of escalated cases.
Conduct regular performance evaluations and provide ongoing training to enhance team capabilities.
Complex Issue Resolution:
Oversee the investigation and resolution of complex billing, coding, and reimbursement issues.
Collaborate with cross-functional teams to identify root causes and implement corrective actions.
Serve as the primary point of contact for clients regarding escalated RCM concerns, ensuring clear communication and resolution.
Process Improvement & Compliance:
Analyze patterns in escalated issues to identify systemic problems and areas for process enhancement.
Develop and update standard operating procedures (SOPs) to prevent recurrence of complex issues.
Ensure all resolutions comply with industry regulations and organizational policies.
Stakeholder Collaboration:
Work closely with standard RCM teams to provide guidance on complex cases and prevent future escalations.
Communicate effectively with clients to manage expectations and provide status updates on issue resolution.
Prepare and present reports to senior management on the status of escalated issues and team performance.
Key Performance Indicators (KPIs) and Targets:
Issue Resolution Time:
Target: Resolve 95% of escalated issues within 10 business days.
First Contact Resolution Rate:
Target: Achieve a 90% resolution rate on the first client contact for escalated issues.
Client Satisfaction Score:
Target: Maintain a client satisfaction score of 4.5 out of 5 or higher for issue resolution.
Repeat Escalation Rate:
Target: Limit repeat escalations to less than 5% of total cases.
Process Improvement Implementation:
Target: Implement corrective actions for 100% of identified systemic issues within 30 days.
Compliance Adherence Rate:
Target: Ensure 100% compliance with industry regulations and organizational policies in issue resolution.
Qualifications:
Bachelor’s degree in Healthcare Administration, Business, or a related field; Master’s degree preferred.
Minimum of 5 years of experience in revenue cycle management, with at least 2 years in a supervisory role handling complex issues.
In-depth knowledge of healthcare billing, coding, and reimbursement processes.
Strong analytical and problem-solving skills with a track record of implementing effective solutions.
Excellent communication and interpersonal skills, with the ability to manage client relationships effectively.
Proficiency in RCM software and data analysis tools.
Demonstrated ability to lead and develop high-performing teams.
Position Requirements
Must have stable internet connection minimum of 5 MBPS
Must have a mobile data plan as a backup
Must be in a quiet environment
Must be comfortable working the US business hours
Must own a PC with at least 16 GB of memory
Why Join Us? We are a forward-thinking organization committed to excellence in revenue cycle management. In this role, you will have the opportunity to lead a critical team, tackle complex challenges, and drive significant improvements in our operations. If you are passionate about problem-solving and enhancing client satisfaction, we encourage you to apply.
ClinicMind is a leading healthcare technology and services company dedicated to providing healthcare clinics with comprehensive Patient Engagement, EHR, and RCM solutions. Our mission is to empower clinicians and their teams to deliver superior patient care, maximize reimbursement, streamline workflows, and facilitate healthcare practice growth.
As we continue to scale, we seek a Senior Medical Billing Manager with a proven track record in high-volume medical billing, large-scale team leadership, and payer-provider contract negotiations to enhance our billing operations and financial performance.
The Senior Medical Billing Manager will manage the revenue cycle, build accurate and timely billing processes, and resolve complex billing issues specific to chiropractic and mental health practices. This role requires a deep understanding of the billing procedures, insurance regulations, and proficiency in medical coding.
Key Responsibilities:
Oversee High-Volume Billing Operations
Manage the end-to-end RCM process, ensuring the efficient processing of at least $500M in insurance payments annually.
Develop and implement best practices for claims submission, denials management, and revenue optimization.
Monitor and drive KPIs such as Net Collections Ratios, clean claims rate, DSO, collections efficiency, and reimbursement improvements.
Large-Scale Team Leadership & Development
Build, lead, and manage a high-performing RCM team of at least 400 members across multiple functions (billing, coding, collections, A/R follow-up, and payer relations).
Implement structured training, performance monitoring, and continuous improvement initiatives to drive excellence.
Foster a culture of accountability, collaboration, and innovation within the billing team.
Payer-Provider Contract Negotiations & Reimbursement Optimization
Negotiate, implement, and consistently improve payer-provider reimbursement contracts to secure optimal payment rates.
Work closely with payers to reduce denials, increase collections, and optimize fee schedules.
Stay ahead of industry trends, regulatory changes, and reimbursement policies to ensure compliance and maximize revenue potential.
Billing Performance Improvement & Process Optimization
Design and execute strategic initiatives to improve billing accuracy, reduce rework, and accelerate cash flow.
Leverage data analytics, automation, and technology to enhance operational efficiency.
Drive continuous improvements in collections, aging A/R resolution, and revenue recovery strategies.
Qualifications & Experience:
15+ years of medical billing and RCM leadership experience, with a focus on high-volume claims processing.
Proven success in managing a billing team of 400+ members across multiple locations or departments.
Strong expertise in processing at least $500M in annual insurance payments.
Extensive experience in negotiating and improving payer-provider reimbursement contracts.
Deep knowledge of chiropractic and mental health billing, coding, compliance, and payer policies.
Track record of achieving and consistently improving billing performance KPIs.
Strong leadership, communication, and problem-solving skills to drive organizational growth.
Proficiency in RCM software, billing platforms, analytics tools, and automation technologies.
Why Join Clinicmind?
Be part of a fast-growing, industry-leading SaaS EHR and RCM company.
Lead large-scale, high-impact initiatives in medical billing and revenue optimization.
Drive real financial success by improving provider reimbursements and operational efficiency.
Collaborate with a team of industry experts in a dynamic and innovative work environment.
Competitive salary, performance incentives, and career advancement opportunities.
Position Requirements
Must have a stable internet connection minimum of 25 MBPS
Must have a mobile data plan as a backup
Must be in a quiet environment
Must be comfortable working the US Eastern Time business hours
Minimum system requirement: Desktop or Laptop at least 16GB
ClinicMind is a leading provider of comprehensive healthcare practice management software and service platform for a full patient care cycle. We are looking for a Sales Manager responsible for driving ClinicMind sales growth. The ideal candidate has solid experience as a sales team manager selling multi-product platforms, including EHR software and RCM services, preferably in the chiropractic, physical therapy, and mental health domains.
Key Responsibilities:
Develop and continuously improve a software Platform Sales Process for
implementing a Land-and-Expand Go-to-Market strategy for selling multiple software products and software-enabled services
management of a compounding and highly profitable sales pipeline
coordination with customer support, finance, and product development teams to ensure timely onboarding, customer invoicing, and alignment with product offerings
Build a Sales Team, including
Hiring pipeline for Sales Representative and Sales Development Representative
Monthly/Quarterly performance reviews
Ongoing training
Leverage SalesForce and Hubspot for
Data-driven sales process management
Data-driven individual team member performance improvement.
KPI implementation and reporting, forecasting, and budgeting,
Analyze market trends and competitor activities to
refine sales approaches
identify new market opportunities
expand the company’s presence in the HealthTech market.
Participate in industry events, conferences, and networking activities to promote the ClinicMind platform.
Stay updated on healthcare regulations and ensure all sales activities comply with industry standards and company policies.
Qualifications:
5+ years of experience in software platform sales management, preferably in the healthcare and SaaS industries.
Experience in navigating;
SalesForce
Hubspot and/or High Level
Proven track record of meeting or exceeding sales targets and driving revenue growth.
Strong leadership and team management skills, with experience in building and motivating high-performing sales teams.
Deep understanding of the HealthTech market, particularly with medical practices and clinics.
Ability to analyze data, identify trends, and make data-driven decisions
Bachelor’s degree in Business, Marketing, Healthcare Management, or a related field.
About ClinicMind
ClinicMind is the #1 EHR and practice management system for chiropractic clinics in the U.S.—and we’re just getting started.
We exist to fight back against the bloated, confusing, and often predatory systems that make healthcare harder than it should be. Insurance companies profit by delaying care, denying claims, and overwhelming providers with red tape. We’re building software that helps practices beat them at their own game—so clinicians can focus on healing, not billing.
Thousands of practices already rely on us to thrive. Now, we’re expanding into mental health and general medicine, bringing our bold mission and proven tools to new providers across the country.
To do that, we need to tell our story better. We need a powerful web presence and marketing engine—one that resonates with purpose-driven practitioners and pushes the industry forward.
And that’s where you come in.
The Role
We’re hiring a Web & Marketing Designer to lead the redesign of ClinicMind.com and own the look and feel of our entire marketing experience—from social campaigns and email templates to digital ads, landing pages, and event materials.
This is more than a production role. It’s an opportunity to shape how the world sees a company that’s taking on one of the biggest challenges in healthcare—and winning.
You’ll be the sole Marketing Designer, collaborating closely with our Head of Design (focused on Product), while owning the end-to-end creative execution for Marketing. You’ll conduct research, define strategy, explore bold ideas, and bring it all to life with polished, conversion-minded design.
If you’re a web designer with strong visual instincts, CMS fluency, and you want your design work to matter in the real world—to patients, providers, and an entire industry—this is your moment.
What You’ll Do
Redesign ClinicMind.com: Own the full website redesign—from research and discovery to IA, prototyping, visual design, testing, and delivery. Your work will support brand awareness, customer conversion, and market expansion.
Execute Marketing Creative: Design campaign assets, landing pages, social media graphics, event collateral, email templates, digital ads, and more.
Champion Research: Conduct user and stakeholder research, synthesize insights, and translate them into actionable creative strategies.
Evolve the Brand: Help refine and extend our visual identity to ensure brand consistency across all marketing and digital touchpoints.
Collaborate with Teams: Work closely with Marketing, Product, and Sales to ensure creative alignment with business goals.
Own the Craft: Deliver polished, thoughtful work that’s grounded in design thinking, brand systems, and user needs.
What We’re Looking For
3–5+ years of professional experience as a web or marketing designer
Strong portfolio of responsive web designs, visual design work, and branded marketing assets
Proficiency in Figma and a major design suite (Adobe CC, Affinity, etc.)
Deep understanding of layout, typography, color, and hierarchy
Mastery of CMS tools like Webflow, Framer, or WordPress
Strong grasp of responsive design, accessibility standards, and design systems
Familiarity with design thinking and human-centered design methodologies
Ability to plan and conduct usability testing and basic research independently
Strong verbal and written communication skills
Must be available to work Monday–Friday, 9am–5pm Eastern Time
Bonus Points For
Experience building or evolving brand systems for SaaS or B2B companies
Background in healthcare, health tech, or other regulated industries
Experience supporting marketing teams in fast-moving startup or scale-up environments
Experience with 3D design tools (e.g., Blender, Cinema 4D, or similar) for event booth or environmental design
Experience with A/B testing, user surveys, guerrilla testing, card sorting, and interviews
Knowledge of SEO best practices or conversion rate optimization (CRO)
Experience working on data-informed creative projects
ClinicMind, the #1 rated EHR and practice management platform for chiropractors, is seeking a driven and strategic Affiliate Channel Manager to lead the development and expansion of our chiropractic affiliate and referral network. This role is ideal for a relationship builder who understands the chiropractic space and can energize partners to drive new client growth.
Key Responsibilities:
Affiliate Program Development:
Build and manage a high-performing affiliate partner program specifically targeting chiropractors, practice coaches, consulting groups, billing services, and relevant influencers.
Recruitment & Activation:
Identify, recruit, and onboard new affiliate partners within the chiropractic industry.
Relationship Management:
Maintain strong, active relationships with affiliates, providing regular updates, resources, marketing collateral, and incentives to drive partner engagement and loyalty.
Performance Tracking & Reporting:
Monitor affiliate activity, measure KPIs, and prepare regular reports to leadership on performance, trends, and new opportunities.
Sales Alignment:
Work closely with the sales and marketing teams to ensure affiliate-generated leads are captured, followed up on, and properly nurtured.
Campaign Management:
Collaborate with marketing to launch co-branded webinars, educational materials, and incentive promotions that affiliates can use to attract chiropractors.
Compliance & Brand Alignment:
Ensure all affiliate communications align with ClinicMind’s brand standards, compliance guidelines (especially HIPAA-related communications), and core values.
Qualifications:
3+ years of experience in channel sales, affiliate marketing, or partner management—healthcare SaaS or chiropractic experience strongly preferred.
Familiarity with chiropractic practice management, patient flow, billing, and regulatory pain points.
A strong network within the chiropractic industry is a plus.
Track record of hitting or exceeding partnership-driven sales goals.
Highly self-motivated, organized, and able to work independently while collaborating across teams.
Excellent communication and relationship management skills.
CRM experience (Salesforce preferred) and comfort with affiliate tracking tools.
Ability to travel occasionally to industry conferences, partner events, and meetings.
Key Success Metrics:
Number of new affiliates recruited and activated
Affiliate-driven lead generation and closed sales
Partner satisfaction and engagement scores
Retention and revenue contribution from affiliate-sourced clients
Why Join ClinicMind?
Work with the undisputed G2 leader in chiropractic EHR and practice management.
Help build a rapidly growing affiliate channel from the ground up.
Join a mission-driven company committed to innovation, client success, and industry leadership.
Competitive compensation, benefits, and a dynamic entrepreneurial culture.
MUST HAVE:
We strive for excellence throughout our hiring process.
We share the purpose of making a lasting change in the healthcare industry by building together state-of-the-art software and using it to level the playing field with the payers.
We invest our energies in learning and mastering our skills, and we grow our responsibilities in step with our professional and business growth.
ClinicMind provides one complete platform for software and services, allowing practice owners to manage the full-cycle of patient care effectively and efficiently.
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