ClinicMinders make our company what it is. We hire for attitude over experience and we pride ourselves on attracting and retaining people with COURAGE.
COURAGE to stick to our Core Values and help providers remain independent and grow. We also believe in radical transparency, so we publicly share Core Values with anyone who is interested in our approach to work. This fanatical focus is more than a mantra; it is evident in our software, our support, and the services we keep adding. And doing so makes us ecstatic.
ClinicMind offers great benefits, an attentive team, and a flexible and professional work environment
ClinicMind offers a work-from-home (WFH) employment structure for work-life balance and professional growth. WFH benefits promote job satisfaction, family focus, and productivity.
ClinicMind leverages its access to the global talent pool and fosters a strong remote company culture through adherence to the core values of excellence, learning, and teamwork.
ClinicMind is a leading provider of comprehensive healthcare practice management software and service platform for a full patient care cycle. We are looking for a Marketing Manager who can drive ClinicMind branding and sales support. The ideal candidate has solid experience as a marketing team manager for a multi-product EHR software and RCM services platform, preferably in the Chiropractic, Physical Therapy, and Mental Health domains.
Key Responsibilities:
Implement the ClinicMind’s Land-and-Expand brand-compounding platform marketing strategy for selling multiple software products and software-enabled services
Develop and continuously improve the ClinicMind branding and lead-generation process
Develop ClinicMind Brand Story and Customer’s and Buyer’s journeys based on a deep understanding of the customer needs and behaviors and ClinicMind products and services
Coordinate with sales, customer support, and product development teams to minimize customer acquisition costs and maximize customer value
Assist the sales team in preparing for industry events and networking activities
Build a marketing team, including
brand coordinators, content managers, social media managers, SEO specialists, email marketing managers, demand generation managers, graphic designers/brand designers, PPC specialists, data analysts, channel marketing managers, webinar/event coordinators, website administrators
Data-driven individual team member performance improvement
SOP and continuous member training
Leverage the Internet, G2, Capterra, SalesForce, Hubspot, and High Level for
Data-driven marketing process management, including content creation and scheduling, engagement monitoring and analysis,
Marketing KPI implementation and reporting, forecasting, and budgeting
Analyze market trends and competitor activities to
refine marketing strategy and implementation
identify new market opportunities
Stay updated on healthcare regulations and ensure all marketing activities comply with industry standards and company policies.
Requirements:
5+ years of experience in HealthTech, BPO, RCM services, and reseller or franchise marketing or management in a global environment, spanning USA, India, and the Philippines
Demonstrated success in developing and executing integrated marketing campaigns across multiple channels.
Strong analytical skills, with the ability to use data to inform marketing decisions and measure campaign effectiveness.
Excellent communication and relationship-building skills, with the ability to collaborate effectively with internal stakeholders and external partners.
Proven leadership skills, with the ability to manage and motivate cross-functional teams to achieve organizational goals.
A STEM undergraduate degree. MBA in Marketing or Healthcare.
MUST HAVE:
High comfort level working on Eastern Time Zone/US Shift
Good internet access at home at least 25 MBPS
Mobile Hotspot
Laptop/Desktop of at least 16 GB
ClinicMind is a leading provider of comprehensive healthcare practice management software and service platform for a full patient care cycle. We are seeking a highly experienced and results-driven Senior Revenue Cycle Management (RCM) Specialist to lead and manage our RCM teams. The ideal candidate will excel in overseeing the resolution of insurance claim backlogs, optimizing processes, and driving key performance indicators (KPIs) to ensure the highest standards of operational excellence. This role is integral to achieving a seamless, efficient revenue cycle and ensuring our clients’ financial health.
Team Leadership & Management
Lead, mentor, and manage the teams responsible for addressing RCM insurance claim backlogs, including claims specialists and billing analysts.
Foster a culture of accountability, efficiency, and continuous improvement.
Conduct regular performance evaluations and implement training initiatives to enhance team skills.
Operational Excellence in Claims Management
Drive the resolution of Active Failed claims to zero daily by implementing effective prioritization and workflows.
Ensure Total Failed claims remain at minimum levels, leveraging analytics and proactive interventions.
Oversee the resolution of aged claims, maintaining Accounts Receivable >120 days at or below 5%.
Process Improvement & Quality Assurance
Identify root causes for claim errors and develop corrective actions to maintain claim error rates at below 1%.
Monitor and improve processes to achieve and sustain a Net Collection Rate (NCR) of 97% or higher.
Develop and implement policies, procedures, and best practices for claims processing and denial management.
Data-Driven Decision Making
Utilize RCM software and data analytics tools to track and report on KPIs, trends, and team performance.
Collaborate with cross-functional teams to identify areas for improvement and execute data-informed strategies.
Stakeholder Engagement
Serve as a primary point of contact for escalations related to claim processing and insurance reimbursements.
Communicate regularly with internal and external stakeholders to ensure alignment on objectives and expectations.
Qualifications:
Bachelor’s degree in healthcare administration, business administration, or a related field. Master’s degree preferred.
Minimum of 8 years of experience in revenue cycle management, with a proven track record in managing insurance claims, backlogs, and denials.
Extensive knowledge of healthcare billing, coding, and reimbursement processes.
Strong leadership and team management skills, with experience managing large, diverse teams.
Proficiency in RCM software, data analytics tools, and advanced Excel functions.
Exceptional problem-solving skills and attention to detail.
Outstanding communication and organizational skills, with the ability to manage multiple priorities effectively.
Key Performance Indicators (KPIs):
Active Failed claims resolved daily (target: 0)
Total Failed claims kept at a minimum
A/R >120 days maintained at or below 5%
Claim error rates maintained below 1%
Net Collection Rate (NCR) sustained at 97% or higher
Position Requirements
Must have a stable internet connection minimum of 5 MBPS
Must have a mobile data plan as a backup
Must be in a quiet environment
Must be comfortable working the US business hours
Must own a PC with at least 16 GB of memory
Position Overview:
We are seeking a detail-oriented and proactive Manager of EFT/ERA Enrollment Operations to lead the team responsible for managing electronic funds transfer (EFT) and electronic remittance advice (ERA) enrollments. This role is critical to ensuring seamless payer setup and efficient payment processing for our clients. The ideal candidate will have extensive experience in healthcare revenue cycle operations, strong team leadership skills, and a commitment to driving operational excellence.
Key Responsibilities:
Team Leadership & Operations Management
Lead and manage the EFT/ERA enrollment team, ensuring timely and accurate enrollment of payers across multiple platforms and systems.
Oversee daily team operations, including task assignment, progress tracking, and issue resolution.
Foster a collaborative and efficient team culture, emphasizing accountability and continuous improvement.
EFT/ERA Enrollment Coordination
Ensure all payer EFT/ERA enrollment requests are submitted and processed accurately and efficiently within established timeframes.
Monitor the enrollment status with payers, troubleshoot delays, and resolve issues to minimize interruptions in client payment flows.
Maintain up-to-date knowledge of payer requirements and industry regulations related to EFT/ERA enrollment processes.
Quality Assurance and Compliance
Develop and enforce quality standards to ensure accurate payer setup and reduce errors in enrollment submissions.
Ensure compliance with industry regulations, client-specific requirements, and organizational policies.
Conduct periodic audits of enrollment activities to identify and address errors or process inefficiencies.
Stakeholder Communication
Serve as the primary contact for internal teams and clients regarding EFT/ERA enrollment updates, issues, and escalations.
Collaborate with RCM, QA, and training teams to ensure alignment and address cross-functional challenges.
Provide regular reporting and updates to leadership on team performance and enrollment progress.
Process Improvement
Identify areas for process improvement and implement best practices to streamline EFT/ERA enrollment workflows.
Leverage technology to enhance team efficiency and reduce manual efforts.
Develop and update Standard Operating Procedures (SOPs) to reflect evolving payer requirements and operational needs.
Key Performance Indicators (KPIs):
Enrollment Accuracy:
Achieve a 99% accuracy rate in EFT/ERA enrollment submissions.
Timeliness of Enrollment:
Ensure 95% of enrollments are completed within payer-specified timeframes.
Resolution of Delayed Enrollments:
Resolve 100% of delayed enrollments within five business days of issue identification.
Error Reduction:
Maintain error rates for enrollments at below 1%.
Client Satisfaction:
Achieve and sustain a 95% satisfaction rate from clients regarding EFT/ERA enrollment services.
Audit Compliance:
Pass 100% of internal and external audits related to EFT/ERA enrollment accuracy and compliance.
Process Efficiency:
Implement process improvements that result in a 20% reduction in turnaround time for enrollments within six months.
Qualifications:
Bachelor’s degree in healthcare administration, business, or a related field. Master’s degree preferred.
Minimum of 5 years of experience in EFT/ERA enrollment or RCM operations, with at least 2 years in a leadership role.
Strong understanding of payer requirements, EDI processes, and healthcare payment workflows.
Proven ability to manage and develop teams effectively.
Proficiency in healthcare RCM systems, EFT/ERA portals, and data analytics tools.
Excellent problem-solving and organizational skills, with a high level of attention to detail.
Strong communication skills and the ability to collaborate with cross-functional teams.
Position Requirements
Must have stable internet connection minimum of 5 MBPS
Must have a mobile data plan as a backup
Must be in a quiet environment
Must be comfortable working the US business hours
Must own a PC with at least 16 GB of memory
Why Join Us?
We are a fast-paced and innovative organization committed to delivering exceptional RCM services. As Manager of EFT/ERA Enrollment Operations, you’ll have the opportunity to lead a critical team, implement impactful improvements, and contribute to our clients’ success. If you are passionate about operational excellence and team leadership, we encourage you to apply.
We are seeking a highly skilled and analytical Manager of Complex Issue Resolution to lead a specialized team dedicated to addressing escalated and intricate revenue cycle management (RCM) challenges that standard teams are unable to resolve. This role is pivotal in ensuring the seamless operation of our revenue cycle by effectively managing complex client issues, implementing process improvements, and enhancing overall client satisfaction.
Key Responsibilities:
Team Leadership & Management:
Lead and mentor a team of specialists focused on resolving complex RCM issues escalated from standard teams.
Allocate resources efficiently to ensure timely and effective resolution of escalated cases.
Conduct regular performance evaluations and provide ongoing training to enhance team capabilities.
Complex Issue Resolution:
Oversee the investigation and resolution of complex billing, coding, and reimbursement issues.
Collaborate with cross-functional teams to identify root causes and implement corrective actions.
Serve as the primary point of contact for clients regarding escalated RCM concerns, ensuring clear communication and resolution.
Process Improvement & Compliance:
Analyze patterns in escalated issues to identify systemic problems and areas for process enhancement.
Develop and update standard operating procedures (SOPs) to prevent recurrence of complex issues.
Ensure all resolutions comply with industry regulations and organizational policies.
Stakeholder Collaboration:
Work closely with standard RCM teams to provide guidance on complex cases and prevent future escalations.
Communicate effectively with clients to manage expectations and provide status updates on issue resolution.
Prepare and present reports to senior management on the status of escalated issues and team performance.
Key Performance Indicators (KPIs) and Targets:
Issue Resolution Time:
Target: Resolve 95% of escalated issues within 10 business days.
First Contact Resolution Rate:
Target: Achieve a 90% resolution rate on the first client contact for escalated issues.
Client Satisfaction Score:
Target: Maintain a client satisfaction score of 4.5 out of 5 or higher for issue resolution.
Repeat Escalation Rate:
Target: Limit repeat escalations to less than 5% of total cases.
Process Improvement Implementation:
Target: Implement corrective actions for 100% of identified systemic issues within 30 days.
Compliance Adherence Rate:
Target: Ensure 100% compliance with industry regulations and organizational policies in issue resolution.
Qualifications:
Bachelor’s degree in Healthcare Administration, Business, or a related field; Master’s degree preferred.
Minimum of 5 years of experience in revenue cycle management, with at least 2 years in a supervisory role handling complex issues.
In-depth knowledge of healthcare billing, coding, and reimbursement processes.
Strong analytical and problem-solving skills with a track record of implementing effective solutions.
Excellent communication and interpersonal skills, with the ability to manage client relationships effectively.
Proficiency in RCM software and data analysis tools.
Demonstrated ability to lead and develop high-performing teams.
Position Requirements
Must have stable internet connection minimum of 5 MBPS
Must have a mobile data plan as a backup
Must be in a quiet environment
Must be comfortable working the US business hours
Must own a PC with at least 16 GB of memory
Why Join Us? We are a forward-thinking organization committed to excellence in revenue cycle management. In this role, you will have the opportunity to lead a critical team, tackle complex challenges, and drive significant improvements in our operations. If you are passionate about problem-solving and enhancing client satisfaction, we encourage you to apply.
ClinicMind is a leading healthcare technology and services company dedicated to providing healthcare clinics with comprehensive Patient Engagement, EHR, and RCM solutions. Our mission is to empower clinicians and their teams to deliver superior patient care, maximize reimbursement, streamline workflows, and facilitate healthcare practice growth.
As we continue to scale, we seek a Senior Medical Billing Manager with a proven track record in high-volume medical billing, large-scale team leadership, and payer-provider contract negotiations to enhance our billing operations and financial performance.
The Senior Medical Billing Manager will manage the revenue cycle, build accurate and timely billing processes, and resolve complex billing issues specific to chiropractic and mental health practices. This role requires a deep understanding of the billing procedures, insurance regulations, and proficiency in medical coding.
Key Responsibilities:
Oversee High-Volume Billing Operations
Manage the end-to-end RCM process, ensuring the efficient processing of at least $500M in insurance payments annually.
Develop and implement best practices for claims submission, denials management, and revenue optimization.
Monitor and drive KPIs such as Net Collections Ratios, clean claims rate, DSO, collections efficiency, and reimbursement improvements.
Large-Scale Team Leadership & Development
Build, lead, and manage a high-performing RCM team of at least 400 members across multiple functions (billing, coding, collections, A/R follow-up, and payer relations).
Implement structured training, performance monitoring, and continuous improvement initiatives to drive excellence.
Foster a culture of accountability, collaboration, and innovation within the billing team.
Payer-Provider Contract Negotiations & Reimbursement Optimization
Negotiate, implement, and consistently improve payer-provider reimbursement contracts to secure optimal payment rates.
Work closely with payers to reduce denials, increase collections, and optimize fee schedules.
Stay ahead of industry trends, regulatory changes, and reimbursement policies to ensure compliance and maximize revenue potential.
Billing Performance Improvement & Process Optimization
Design and execute strategic initiatives to improve billing accuracy, reduce rework, and accelerate cash flow.
Leverage data analytics, automation, and technology to enhance operational efficiency.
Drive continuous improvements in collections, aging A/R resolution, and revenue recovery strategies.
Qualifications & Experience:
15+ years of medical billing and RCM leadership experience, with a focus on high-volume claims processing.
Proven success in managing a billing team of 400+ members across multiple locations or departments.
Strong expertise in processing at least $500M in annual insurance payments.
Extensive experience in negotiating and improving payer-provider reimbursement contracts.
Deep knowledge of chiropractic and mental health billing, coding, compliance, and payer policies.
Track record of achieving and consistently improving billing performance KPIs.
Strong leadership, communication, and problem-solving skills to drive organizational growth.
Proficiency in RCM software, billing platforms, analytics tools, and automation technologies.
Why Join Clinicmind?
Be part of a fast-growing, industry-leading SaaS EHR and RCM company.
Lead large-scale, high-impact initiatives in medical billing and revenue optimization.
Drive real financial success by improving provider reimbursements and operational efficiency.
Collaborate with a team of industry experts in a dynamic and innovative work environment.
Competitive salary, performance incentives, and career advancement opportunities.
Position Requirements
Must have a stable internet connection minimum of 25 MBPS
Must have a mobile data plan as a backup
Must be in a quiet environment
Must be comfortable working the US Eastern Time business hours
Minimum system requirement: Desktop or Laptop at least 16GB
ClinicMind, the nation’s leader in multi-specialty Electronic Healthcare Records (EHR) software and Revenue Cycle Management (RCM) services, is looking for a full-time Credentialing Specialist. If you’re excited to be part of a winning team, ClinicMind is a perfect place to get ahead.
RESPONSIBILITIES
Handle credentialing needs for our clients (Group and/or Individual) who are US-based health care providers, diagnostic laboratories and medical facilities as preferred providers in health care networks. This entails the following tasks:
QUALIFICATIONS
MUST HAVE:
ClinicMind is a Healthcare IT and Revenue Cycle Management (RCM) service company. We are looking for a full-time RCM Data Entry Associate, who enters billing process data, Demographics, Charge Entry and EOB / Cash Posting, Denial analysis and documentation.
RESPONSIBILITIES
QUALIFICATIONS
MUST HAVE:
We strive for excellence throughout our hiring process.
We share the purpose of making a lasting change in the healthcare industry by building together state-of-the-art software and using it to level the playing field with the payers.
We invest our energies in learning and mastering our skills, and we grow our responsibilities in step with our professional and business growth.
ClinicMind provides one complete platform for software and services, allowing practice owners to manage the full-cycle of patient care effectively and efficiently.
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